I have been going to Dr. Lucak's office for several years now. Dr. Lucak is a very likeable gentleman and very thorough. The office staff is usually really good too. At this point I am very comfortable how Dr. Lucak does things. Unless he somehow accidentally pokes my eye out, I will continue to see him. read more

You wonder why this is unclaimed. I personally don't care about the doctor if the whole staff is rude to the core. We missed appointment, we informed that my 73 yo mother had emergency in family and had to be out of country but they still charged her $25 for missing appointment. I have never seen such brash rudeness. For 73 yo on pension that is a big amount. The audacity to tell us that they will charge $45 next time, keep your business. There are tons of other talented doctors with wonderful staff which we can go to and we will. A good office would have accepted apology and made another appointment but I guess rudeness is important to this staff.. read more

My elderly Father, had painful eye infection. Dr Lukac office staff was very kind about fitting him in. Dr Lukac is very kind, caring & listen to my Father. I would highly recommend this office to anyone needing eye care read more

Went to this doctor due to my current insurance. It was a first visit and first impressions are lasting. Initial impression was the front office receptionist staff - they were all completely focused on their smart phones, to the exclusion of the patient. They were sharing shopping sites and animated with this issue. (How is it people don't realize their every move is being monitored in this environment?) Once in the office I discovered old equipment and less than what I would call sterile rooms. Feeling faint, I left (I recently had bi-lateral total knee replacement surgery so was truly sick) I had not seen the Doctor and only had the visual mandatory eye test. read more

Dr Lukac diagnosed Glaucoma in my eyes and most likely saved my sight, my former ophthalmologist said every thing was ok. Some people have complained about the office staff, I have had nothing but excellent service from a group of people who truly care about you and your health. Dr Lukac has moved to a new office which is state of the art and could not be nicer. My mother had a serous eye infection and was sent to Dr Lukac by the St. Jude Medical Center E.R., The E.R. doctor said they alway send their most serious cases to Dr. Lukac, as he is the best! There is no better ophthalmologist on the west coast than Dr. Jan S. Lukac! read more

If I could I would put zero stars. At 37 he diagnosed me with cataracts. Plus I failed the peripheral vision test. I decided to get a second opinion. My ophthalmologist said no cataracts and my peripheral vision is perfect. Please stay away from this place. You will be misdiagnosed just like I was. My cataracts was supposedly was a year away from surgery. read more

My girlfriend had a minor office procedure done. She went to her scheduled follow-up appointment and waited for 2 hours. When Dr. LUkac finally saw her her, he took less than 5 minutes just to let her know that her eye is healing normal. This office lacks customer service skills. Obviously the office manager lacks managerial skills to direct the doctor which patient needs to be attended since follow up visits only take a short time. We went for my GF's second follow up visit today. We waited for one hour and LUkac took 3 mins to check her eye. Stay away from this place! read more

The 2 front desk receptionist(s) lack professionalism and customer service. This office serves a large population of senior citizens. More clear and precise information should be given to patients about there treatment. They don't accommodate patients and redirect patients to everyone else with no resolution. I have had no bad experience with the doctor, nurse and surgery coordinator while going to this office. Also, when i ask to be connected to upper management i get placed on hold and was informed management was not available. This office should remove this 2 employees immediately because they are affecting the name & face of this doctor office. Thank you! read more

I have know Dr. Lucak for 20 years when he saved my daughter's eye. I just went to the office for the first time last week. He is the best. The staff were kind and friendly. I don't understand these other reviewers. I am a medical practitioner myself. Nah...this is good stuff here. read more

I feel terribly that I can't write about more positive things regarding this office because the doctors are really incredible and genuinely care about what you were there for. I wish that the doctors however were enough to outweigh this 2-star review but unfortunately it is important that the rest of the office be run in a similar professional manner. That being said,my follow-up appointment was scheduled for the wrong date despite the fact that the doctor came out and told the receptionist to schedule it 4 weeks out. I didn't realize that I should pull out my calendar and make sure the receptionist was doing her job so I took the date that she gave me. Then when I finally got around to answering it onto my own calendar at home a week later, I realized that she had only scheduled my appointment 3 weeks out so I had to call her back. In that week it had taken for me to catch their mistake, appointments had filled up so I had to wait two additional weeks. The most annoying aspect of this office is the fact that they are open from 8 a.m. to 6 p.m. but they do not actually turn on their phone line until after 8:30.this is in no way an assumption because this has been the case the last three times I've tried to call the office. As I write this it is 40 minutes after the time they are open and I still cannot speak to a receptionist because it wants to direct me to an emergency line which is there off-hours line. It is such a shame that such wonderful doctors are hidden behind such an incompetent staff. Update: it is now 9:10am....over an jour after their opening and still, they're phone line for the receptionist is closed. read more

Dr Lukac is very professional and knowledgable. His training and years of experience make him one of the best ophthamoloists in North Orange County. In the past 10 years he has treated my elderly parents, my husband and I, as well as our children. Dr. Do is also an excellent optometrist in his office. This is a full service office with a freindly and efficient staff. read more

Been here for 1 1/2 hrs and haven't seen by the Dr yet. Then another couple came and he attended to them first. That not fair!

I was sent to Gr. Lukac's office by my primary go to rat St.Jude Med. After the initial exam, Dr Lukac determined that I had AMD, or macular degeneration of the dry type on both of my eyes, one more advanced that the other. He schedule me for more examinations to monitor the advances of the condition in time, but indicated that there was no cure at this time. After a few years of this testing, both with dyes and instruments, he decided to refer me to an specialist in treatments of the retina. Upon initial tests I was asked if I had received any treatment whatsoever, because the conditions had worsened in time to become the "wet" version ariety of AMD. The specialist in retina was surprised that I had no treatment so far and recommended treating me with injections on both eyes. This has resulted in a containment of the progression of the AMD, and I am happy y did do this continuing treatment. I feel that Dr. Lukac and his staff failed me, causing more damage for the lack of treatment and I wish nobody has to go thru the same experience and loss of vision. read more

I started going to Dr Jan Lukac about two years ago. He is a great Doctor, however is office staff in both his Brea Office and Laguna Hills office are very indolent. They have zero customer service. I transferred from their Brea office to their Laguna Hills office I called the Brea office to transfer my records to Laguna Hills. It took three times me calling to make sure the records were sent too Laguna Hills. Finally after the third time of me wasting my time when its their job to get my records to the correct office, in my opinion the unresponsive, inattentive Laguna Hills receptionist stated emotionlessly "yes we got your records" She couldn't care less. Would not go out of her way even if the place was on fire. The only member of staff that is helpful is the young lady whom you buy your frames from in the Laguna Hills office. I called the Office Manager and now after speaking to her I can see why the staff are so uncaring. Zero customer service. Everything starts at the top. In my opinion, she is coarse to deal with, her tone of voice is condescending, bland and cringe-worthy. As an Office Manager peoples perception of her tone sets the stall for conversations with our relationships with them. If I buy into your personality, I am more likely to buy your glasses. Not anymore. Dr Lukac says one thing and his Office Manager says the total opposite. In the end I come out the loser. Karen Fligg read more

Don't go here, Nice doctor, but TERRIBLE STAFF, not sure why they were hired. I went to this doctor after visiting my family doctor for an eye infection. He charged me an arm and a leg and gave me medicine that did not help at all. He informed me I could call if it wasn't helping so he could adjust. When I called to let the office know they asked me to go in. I literally was there for 3 minutes to just discuss the medication that wasn't working, and the doctor told me to just take the medicine my family doctor had provided instead. Then I was billed for a full office visit. I called to let them know they shouldn't charge for a visit when discussing medication. The front desk girl was incredibly rude and didn't care what I was saying. It's a shame when doctors hire rude employees to represent their office. I wouldn't go here if you paid me to go. And I wouldn't recommend this office to anyone. read more

Dr Jan Lucak is a great doctor, his staff is just plain rude. The girl in their eyeglasses store is a very unfriendly that's why they get two stars read more

Jan Lukac is one of the worst Dr.'s that I have ever been to. He is a very cold individual. He acts as though you can Not ask Questions regarding your eyes or questions his diagnosis!!! He missed Diagnosed me with Glaucoma !!!( which means you are going blind!!) He never gave me follow up for my Cataracts!! He never even gave me treatment options for either Cataracts or Glaucoma!!! His Brea CA office Smells very Bad of Body Odor and when you mention it to the office staff they pretend like they do not know what you are talking about !!! I never will go back to his office it makes you feel like it is unsanitary !!! His Office staff offered to spray Lysol to cover up the smell!! read more

Great office. Doctor Noor is fantastic.

I had very bad experience by visiting this office, First all the doctor is good doctor. It's his staff work for the office are very rude and unprofessional. When I make an appointment a while ago I knew I was busy so I didn't take the appointment card . I just put in my phone reminder in front of office scheduler to remind me I have an appointment this afternoon by 2:00pm, when I got the office it's 2'oclock , I signed arriving time and my appointment time both by 2pm; then I paid my copayment wait for my turn to see my eye doctor. After a while I saw all the people come after me get in the office ; I started asking the receptionist when is my turn, she told me my appointment is on 3:30pm , I was upset so the girl asked her manager to talk to me, the manager insists I made mistakes and never apologize for it, I decided to leave, and she made comments about how I assault her doctor or she will write a letter to my insurance and my premier doctor , to change my eye doctor. My point is when I sit that office to wait for my turn I heard the receptionist call all kind of patients to remind them next week's appointment, how come nobody remind me last week. Second when I signed my arrival and appointment time by 2 nobody told me I am 1 hour 30 minutes early for the appointment. Plus the office manager she act like some sort of god, she raises her voice tell me if you want to see her doctor you wait ; if you don't go someplace else! read more

I'm pretty sure that when they perform an eye procedure (cataracts) you are treated with numbing agent so you don't feel discomfort. Well my grandmother went in for the removal of a cataract (in 2008)on her left eye, she described it as the most painful thing she has ever had to endure next to child birth. She said she felt EVERYTHING! To make matters worse, she was in such pain, that she couldn't stay still and they were holding down her hands and head so she wouldn't move. To me, that's abuse and malpractice because the pain she was in was excruciating. My grandma is not one to complain; she was truly a champ. she had many surgeries and medical procedures done but she said this one with Dr. Lukac was the worst experience and she was better off with a cataract on her eye. Did they fail to properly use anesthesia or numbing eye drops properly or whatever they use? Something went terribly wrong in that part of the procedure. For the remaining 7 years of her life my grandma complained that she was left with some sort of shadowy vision that was not there before she got that poor excuse of a cataract surgery. I'm appalled and angry that she had to go through this with this Doctor! I'm forced to give 1 star because Yelp doesn't allow any less. read more