Janell is an unprofessional hairdresser who talks so much she doesn't stop to listen to what the client wants. I made an appt for root touch up w/highlights and all she did was the highlights and I left the salon with gray roots and had to come back a week later for the root touch up. I showed her pictures of styles I thought I would like. One was of a picture of my own hair after leaving a hairstylist in California and every time she gave me something much different. I showed up for a scheduled appt, drove 30 min to get there on time and she scheduled someone else in that slot the day before and made excuses that had nothing to do with me, no apology ~ i had to reschedule. When highlighting your hair she's rough, when drying your hair she's rough, I tried drying my own hair, leaving wet... I winced and asked her to please go easier, she blamed it on me having a sensitive head or hormones, no apology. I have never had a problem with other hairdressers highlighting or drying my hair. Every time you give feedback about your hair you have to listen to her go on & on about a bunch of who knows what but it has nothing to do with you leaving as a satisfied client and having a good outcome for your hair. In hindsight i should've moved on much earlier and if Prescott was Phoenix area or Los Angeles, I would've I absolutely would've. read more