Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.

Everything, first I brought him 3 porthouse steaks great steaks, not a word about hey Thanks not a…read moreword kept bike 3 weeks that had only 9000. Miles on it he replaced both 02 sencer, and crank sencer did do a dam thing he said he road it he lied, said it runs better, no change ,I don't think he knows what he's doing charged 250.00 cash plus 60.00 for steaks, PLEASE DO NOT TAKE YOUR BIKE THERE.

Great shop Bob does amazing work. He is thorough and give options. Need a radio upgrade I will be…read moreseeing him soon!

I've been buying motorcycles, atvs, side by sides, and parts from Kennedys for years. Great place,…read moregreat people!

We have been getting bikes, parts and gear through Kennedys for a few years and it has been a great…read moreexperience! I will always recommend people to shop there. Definitely better customer service and relationships than the big box stores !

these people are top shelf and know there stuff. Ashley was such an angel to get me in late in the…read moreday as a walk up. I was travelling across country and my fxr started leaking ok. they took care of me. there's still some hope in the world

Grate customer service overall a fantastic product and price. They help you find what you needread more

I had issue with the charging system on my Harley I asked them to check it out and with in a week I…read morewas back on my bike after they installed a new stator and performed a safety check on my new bike I highly recommend their services I will be back in the future! Prices are extremely fair for the level of experience you receive and they treat your bike like it's their own personal.

I asked steve to fix my bike. He took it in right away. If the parts didn't have to be ordered I'm…read moresure I would have gotten it back right away too. None of that 2 to 4 week wait to get the bike in. Quality workmanship. Very reasonable price

These guys were the most helpful and knowledgeable guys I have dealt with in the motorcycle world,…read morethey were fair and honest with me when they could've easily milked me. They are stand up guys and they have my business forever

A months ago I bought new 2026 Harley Davidson from them. I was in the area and my check engine…read morelight was on. The service manager could not help me out. He said I would have to make an appointment. I will never go back to this dealership ever again.

Great dealership that has a lot of events for riders. Nice parts and accessories selection. Didn't…read morerun into any high pressure salesman during my entire visit, unlike some other local HD dealerships. Looking forward to trying out their service department soon!

I arrived at the Brunswick location for a scheduled drop-off of my car for an alignment and check…read moreof the a/c. I spelled my first and last name when asked. I was then told I needed to provide my address which I declined, politely. The manager got angry and said it's required for "legalities", to which I replied, "no. It's not". He then leaned in, shoved my keys at me and yelled, "THEN I'M NOT WORKING ON YOUR CAR!". He got absolutely unhinged at being told no. I told him it was creepy. NEVER will I return and I will be sure to steer others far away from Parma Tire.

Took my car to Firestone for maintenance. They said I needed new tire pressure monitors in couple…read moretires. So had them replaced. The dash light came on for the monitors after they replaced them. So I returned to have them correct it. Dash light still stayed on. Wasn't going back a 3rd time so tried Parma Tire in Brunswick instead. Glad I did. The guys were very nice and fixed the problem for about $25. They could have charged me a lot more and to be honest I wouldn't even know if I was getting ripped. So they earned my respect. On top of that, the guy took the time to actually show me, with the actual parts, what was wrong and how they fixed it so I could better understand the situation. I will be back.