Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.

these people are top shelf and know there stuff. Ashley was such an angel to get me in late in the…read moreday as a walk up. I was travelling across country and my fxr started leaking ok. they took care of me. there's still some hope in the world

Grate customer service overall a fantastic product and price. They help you find what you needread more

Honest, reliable, and all round great! Did I say honest, already?…read more These guys are amazing. They will give you an honest quote and never try to up charge. We took our car there for a thermostat issue. They fixed the issue in the same day and the price was reasonable and better than your commercial/name brand garages. Similar issue popped up a week later. I called and they looked at again and fixed the issue at no charge! Highly recommend for any mechanic needs!

My Crown Victoria has been having its oil light flickering while stopped in drive/reverse. it…read morehappenes when the engine is low RPM after a while of driving. I brought my car to here for a QUOTE. I thought my oil pump was the issue, so I was going to diffrent shops to quote it. Well they decided to REPLACE my oil sensor without contacting me and charged me $164 the sensor was already replaced and I told them that. The next day i went to work and the issue was present, still.

I have been a Customer of Rick Yusi for a few years. I have always had very good results. The Staff…read moreand Mechanics are a pleasure to deal with. I recommend them to anyone. J. Minko, Strongsville

I took my car in for a periodic oil change / tire rotation and was told that it needed both front…read morelower control arms plus a wheel alignment to which I was given a breath-stopping quote.. I decided to wait on the repair as I considered how to pay for it. After a couple of days spent pondering what to do, I decided to get some other repair quotes for comparison. My first stop was at Rick Yusi Automotive, who was referred to me by a friend plus their reviews were impressive. Not only was the repair quote less than half the cost of the original quote, but they did an amazing job replacing these critical safety parts. Additionally, while researching a check engine light warning, they discovered my gas cap was defective. Rocky called to tell me it might be the reason for the warning and asked if I wanted him to replace it. I told him to replace the gas cap and sure enough, no more check engine light. I expected that it would be an overnight turn around for the repair, given how busy they were, but imagine my surprise after dropping my car off in the morning to receive a call that it was finished by early afternoon. It's very hard to find service like this at such a great price. This will definitely be my new auto repair shop. I highly recommend Rick Yusi Automative for any and all repairs! They Rock!! Thanks so much guys for the great service and for a job well done!!

Service on my Subaru has always beem done well! I keep coming back. Customer service is great, and…read moreprices are fair. Thank you!

Awesome service! Great quality all around !! Very happy with services. Have used them for many yearsread more

HIGHLY recommend! The owner Chris is such a great guy to work with! He is honest and fairly priced…read more He will give you recommendations and his honest opinion to help you out! Amazing service!

HONESTY, INTEGRITY. I had been told that I needed an a/c compressor replaced. I took to Sylvester's…read moreand told them what I had been told. Chris took a look and all that was wrong was a clogged drain. 15minutes and done!

Haynick Collision has done several jobs for me over the last few years. Mike and Bill do excellent…read morework at a fair price. When I picked my car up the work was perfect and my car was clean with no overspray. Unlike the national chains, these guys take their work personally and I couldn't be more pleased. Steve

Mike procured all parts necessary to repair the front end of a 2006 Mercury Grand Marquis in 2025…read morewhen other body shop employees implied that it could not be done, including a local Mercury dealer. Work completed in a timely fashion. Very pleased with the end result. Fair pricing.

Had a minor issue with my vehicle back up lights, they had apparently came loose when I backed into…read moresomething..I stopped to Knapps Auto Service to see if could make a appointment to have them fix my vehicle lights ..they immediately got me in..and did a Fabulous job, .no more worries...Thank you Knapps Auto Service, will recommend you to all my friends and family, and I will be back if I have any vehicle repairs...

Very upfront, honest, and quality service. I took my van in for the first time for a repair and…read morewill never go anywhere else.