Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

came in on Sunday for the first time with no appointment to have tires I provided mounted and…read morebalanced on a set of rims. I instructed that I wanted the camber wear flipped so it would've facing the outside. The two gentleman working had me in and out in no time. Great price , great service

No follow up left messages and dropped in at the location. Looking for tires and rims.read more

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

Tommy did a great job and got me tires when others could not and was able to get me right in! He…read morealso gave me some recommendations to fix an air leak that was making a loud noise when my car was excelerating which saved me hundreds of dollars! He is very trust worthy which is difficult to find in this industry!

Horrible customer service!! They NEVER answer phone or call back! They need more help! I left a…read morefew messages to schedule an appointment to purchase new tires...and have not ever heard back! Use to be GREAT place when different employees worked there with more help...I purchased my last set of tires there and they were GREAT! Then new help was hired, and I can never get someone to call me back to get appointment to rotate the tires I bought! I had to go elsewhere for that! I now need new tires and was hoping they hired more people or different people so I could go back to them with such great prices! Nope...no call back still after several messages! I will have to go elsewhere and pay more for better customer service! I wish the owners would know this...so they don't loose sales!! How can they stay in business? Maybe they just don't call females back? It's very annoying whatever the case is! VERY VERY disappointed!

I needed two new tires as I hit a curb, happily went home and later realized I had a full on flat…read moretire. Amazing to get local roadside service like that at such a fair price! And the customer service was top notch. Highly recommend.

on my way back home from pa caught a flat had no spare with me and was there less than an hr and…read morewell priced came straight to me no need for a tow and got me and my family on road back home

Mr. Yano is a great man! Helped out an immigrant family in need today so they could get their…read morebrakes fixed and helped arrange a split payment so it was affordable. The brake job was very reasonable in cost and well done in one day. This shop is the real deal! Forget the dealerships and give this man your business.

Andy is the best in every way. Friendly, knowledgeable, honest and his prices are fair.read more

It was 6:30 on a Thursday. I had a flat tire I was hoping to get repaired that night. I thought…read more"who's open at this hour?" Answer, NTB. They got to work on it immediately, plugged the puncture, and rolled it out to me in less than 30 minutes for a very reasonable price. I didn't have to have my car towed or move it or explain to the city it'd be there overnight. Steve at NTB is the best! Thank you NTB of Mentor!

Had brake pads and rotors installed in Florida last month, and on the drive back to Ohio this week…read morewe noticed the brakes were not operating properly. Took it to NTB in Mentor, and Jim and Joe took care of me, did the repairs under warranty.......and fast. Great experience.

Amazing Service, Great Value…read more Replaced 4 tires. Great price, amazing service. no ambiance, now waiting room, just a bunch of nice guys.

Awesome place, great selection, great service - highly recommend! We buy all of our tires here.read more