Gannon was really thorough with a very old and unrestored piano that we inherited. He did an extra…read morehour of work to help get it to a better place, after he initially thought it would need quite a bit of expensive work to salvage it. He gave us options for further improvement but also advised that it may not be worthwhile cost-wise, and we really appreciated his honesty and expertise. Very fair prices and was available within the week.

We just moved to the area and needed our piano tuned after several years of not being tuned, and a…read morecross country move. He did a great job. The piano sounds terrific. We will most definitely call Gannon when we need another tuning.

I've heard they offer reasonable prices for selling and are also very professional! I was…read morerecommended this business from a close family friend who is a fantastic piano player for the church I attend and am also employed by!

A wonderfully detailed display of Grand pianos, there were a couple of exquisite chandeliers. The…read morepersonnel was delightful.

Amazing work. She was so knowledgeable, worked fast, and had our over a 100 year old piano back to…read morelife.

From the owner: We service all makes of acoustic pianos. From small uprights to concert grand pianos, we fix them…read moreall. We do not have storeroom at our location, we are only a repair shop. We come to you by appointment only.

Anthony and Neil are great guys. Beautiful showroom. Wonderful selection of pianos. Go check out…read morethe Schimmel brand.

The team of Anthony and Neal over at Pianowerkes in Albuquerque were nothing less than amazing,…read morecompassionate, supportive; and we felt no pressure whatsoever in purchasing a once in a lifetime NEW PIANO. I called in, spoke to them twice, then made an appointment to go up from Santa Fe to see some pianos. It was not only exciting, but quite lovely having the entire store to myself to explore what piano would work for me; especially since I was a tad nervous since I had not played in quite sometime. Neal could not have been more sensitive to my needs and vulnerability. He played like a virtuoso so I could get the full range of the sound; I played to feel the sound and the piano itself. I had the best of both worlds. Going in I wanted a used piano; but after playing a new Yamaha all bets were off. I have played used all my life, so having a new piano all of my own really was not only heartfelt, but personally intimate. The new one I played on the floor was butter; brand new, on the floor only a few weeks; but what 'made the butter melt' was when I asked Neal if he had the same one that was still in the box that no one had played, and he was more than accommodating. Who does that? You will not find the kind of service we experienced anywhere when it comes to buying a piano; and I can tell you Anthony and Neal went 'full monty' on taking care of us and our situation. You guys at Pianowerkes made my New Year! But it does take a team to make a village, so I wanted to also give a big thanks to Adam - 'piano mover extraordinaire' and his two men team who got me my piano in record time before Christmas. THEY worked so hard to make sure that customers were able to get their piano's before Christmas, moving pianos not only in the cold, but across state lines. Now you tell me... if you were to purchase a piano, wouldn't you want to experience the stellar customer service we had? Or take your chances somewhere else....

Chip is a consummate professional, a piano technician and tuner for the kind of person who wants…read morethe best results possible from their instrument. I especially like that he's down to earth about the costs and benefits of the work he does: not everything you choose to do will make a big difference, but that depends on you, the customer, and determining with chip if it's important to you and if it's worth the cost. Do you want a piano tuned to 430 to match Schumann frequencies so it sounds more mellow, like the most beautiful of baroque instruments? Or maybe at 442 to push the sound a bit, make it more aggressive? We talked quite a bit about what I wanted from the instrument before he started. Then, and only then, did he start working. He's a listener first, the kind of customer service person you hope to meet and rarely do today: he wants to help you get what you want from your instrument, not what he thinks it should be. A piano is a part of the family, and it has it's own unique relationship with you, the owner. Race cars are tuned to match the racer, violins to match the player, guitars custom made to match the guitarist. Call chip if you want the best. Or if you just want whatever it takes to keep the thing upright for another year. He'll deliver the results you want at an affordable price.

Chip tuned my piano in February 2026, and I believe it is the worst tuning experience I've ever…read morehad. Almost immediately, I realized my piano was not in tune. The first few notes of my favorite piano piece sounded off, so I downloaded an app to test it. Almost half of the keys were out of tune. I have someone else tuning it today, and I can hear how far out of tune it was. The piano overall was flat. 440 A was 14 cents flat. Some of the upper keys were 30-40 cents flat. The lowest notes on the piano were the worst. To make matters worse, Chip charges 50% more than other piano tuners. He will not be working on my piano again. He would probably blame my piano, but it would not have detuned itself within a matter of days. The man currently tuning it said some of the keys were little tricky, but that should not have been an issue for someone who has the expertise Chip claims he has.

Joe has been tuning pianos in and around Albuquerque for MANY years. He was one of the official…read morepiano tuners for APS schools when I was there. He always does a great job and quality work!!!

I had 3 other piano tuners before but Joe did a fantastic job. I highly recommend his service.read more

They damaged my piano and have taken zero action or responsibility to rectify the situation. It's…read morebeen months that I've been calling them to ask for them to fix the damage or get a refund and they've done NOTHING! On top of that, the woman who always answers the phone is consistently rude and hangs up on me. This is not a way to run a business. I will tell everyone what a terrible company this is and report them!

As others have already written, this is not a trustworthy company. I was given two prices to move…read morea new Fazioli concert grand (worth in excess of $200,000) from CA to CT: $3,500 if shipped with other pianos in the van, or $6,000 if shipped by itself. I chose the less expensive option, thinking it would actually be better for the van's balance if there were two instruments, rather than just one 1,200 pound instrument. Then Linda, the office manager, told me they would not ship my piano with another due to the high value, so I was obligated to go for the $6,000 solo move. When the van arrived, my property manager took a photo clearly showing a second instrument inside. I then told Linda I would pay the $3,500 they asked for since my piano was not shipped alone. At that point, she made up a story that they put another piano in the van at my insistence and they still expected to be paid $6,000. This is an age-old tactic known as bait and switch. Get the client to sign up for the more expensive option, then deliver the lower quality option. Now I'm dealing with a hysterical office manager threatening to sue me. If this sounds like fun to you, don't hesitate to call Expert for your next piano move.