My first United flight in some time. Airframe itself seemed to be outdated, it has tv screens, but…read moreyou have to negotiate for your neighbor to not use their armrest in order to use the remote for them. Trash was left and not picked up between flights, there was a half drank water bottle at my feet. The entirety of the flight was just hot, even up at altitude, we all kind of felt like cattle. Staff were friendly, but the experience felt like that of a budget airline, such as Spirit or Frontier. Quite frankly, I'd take Frontier over United any day, as the price is more appropriate, and they have better jets with better overall experiences in my opinion. Additionally, many passengers had tight connecting flights that were far away from our inbound gate, causing most people significant stress. Overall, just not worth the price or the hype...

Flew out of ORD on the a321neo the other day and it was a mediocre experience. Boarding for the…read morenarrowbody began 50 minutes prior to departure which is absurd compared with Asia. The highlight was the brand new bird. Cabin attendants didn't seem to engaged and were rather snappy, typical of United... Pre-ordered a patty melt and it was delivered during the cart service. The patty melt was surprisingly decent, with a toasted bread and a piece of ground beef in between. This was served with a pack of ketchup and mustard. There were no vegetables insiide... IFE featured Starlink which wasn't that fast surprisingly. My IFE froze before we took-off and I didn't dare raise my hand to get it reset on a domestic carrier. Our bird took off on time and arrived a few minutes after scheduled arrival due to a go-around at the last minute. The legroom on the E+ seat was bearable for the 4.75 hour flight...

Labor Day Weekend was my first time flying through O'Hare. Friday night was plagued by storms but…read morewe finally made it. It was pretty easy to navigate our way out of Terminal 3 that night and locate the rideshare pickup spot. Monday night, we were flying out of Terminal 1. Security was quite a lengthy process but they kept it moving. It was the first time I've had to walk past drug-sniffing dogs as part of the security process, so that was an experience. Security itself was easy and TSA was friendly. We had a last-minute gate change due to limited gate options that required a quick stride through half of the terminal (B concourse), but we made it. I do wish they'd reconfigure their seating though, as with the swivel chairs, there were not enough seats for everybody waiting to board.

I mostly have stayed at the United Club lounges and haven't really gone around the airport - it's…read morepretty big so can get confusing. It has what you expect from an airport, gets pretty busy.

Southwest and MDW go together like Southwest and Love Field. It's a super hub for the airline and…read morethey handle the traffic well. The gate areas are super congested and crowded and poorly designed for seating. It definitely isn't the best. The staff is awesome and gets the masses on the plane in an organized way! The staff always make is bearable though.

I used to love SWA. I literally chose my place to live based…read moreon being on a SOUTHWEST hub. Well, they are different now. Moreso this Midway location than all others. They are not the happy fun place circa 1995 to COVID. THEY ARE RUDE like United O'HARE. They are unevenly enforcing carryon baggage count. I've watched CLT say put smaller fanny packs into 1 of your carry-ons and thought ohhh....they are serious like Ryan Air in Europe Today, 9/9/26 - 1 man have 4 bags. 2 luggage carry-ons+ 1 shopping bag and a briefcase in addition to his 2 rolling carry-ons. I figured be may be a cc carrier or exempt yet boarded Group 5. Elder couple had to be split up because wife was group 5 but he was group 8. They genuinely made him wait. Wifey got her rolling little carry-on not a 20in nor 18in and the gate agent immediately questioned her luggage count. Y'all she had a shopping bag from the concourse and that's it. I flew out from MDW on 8.13.2026 for the first time in forever. Had a bigoted encounter 8.12.2026 with Stephanie in the baggage check-in area. Now, today and 8/12th was enough for me but mannnnn our outbound 9.2.26 flight was delayed that we arrived Midnight central time which was well after our 735p scheduled time. They sent $100 Luv vouchers which I'm learning today can only be applied for flights whereas I'm thinking they can be spent at SWA so let me pay for luggage. Nope! In all. It's just too much. One would expect all the rigor from Frontier Airlines or any other budger carrier y'all prefer to mock but with Candor ... I haven't had such from Frontier and I don't these shenanigans from Southwest.

I know ppl don't think this is a good airline but it is so cost effective and now that I have…read moreSilver status I get free upgrades and enjoy big seats or priority seating. Why not. The Terminal at Ohare (T2) has been upgraded also to include some American Airlines next to Spirit and nice amenities. Charging station and family lounge.

Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

I recently been taking lots of cross-country trips and have flown on different airlines and in my…read moreopinion, American is the worst one of all. First of all, their seats don't have TVs, and the only entertainment option you have on a long flight is to log into their Wi-Fi and watch something on your phone. Second, their legroom is probably one of the worst across the major airlines. If the person in front of you reclines their seat, you are stuck. I am 5'9" and the back of the chair in front of me hit my knees for the whole flight across the country. Third, their planes are filthy. Sure they come through and wipe down the seats, but the ceilings and overhead bins were filthy and stained. Overall, there are better choices to fly cross-country, and I would not go out of my way to fly on American again.

We used AA for flying to Chicago as well as returning to Miami. Everything went well and our…read moreflights took off on time. No complaints. No.incidents. We were on an AirBus each way and they are more comfortable than the Boeing 737. There's an inch more in roominess in the seating area. The flight attendants were friendly and we received the delicious Biscoff cookie with our coffee. We had purchased snacks at Hudson's anyways so all was good.

This is basically a beautified greyhound in the air!…read more Pros- 1. Cheap, you are here because you want a cheap way to travel. 2. Good for small distance travels, the leg space and chairs are not bad. Cons- 1. Forget luxury, this airlines is for the bare minimum. 2. Extra charges for checkin and cabin bags!

I wish you could less than one star. Horrible customer service. I have to imagine they will not be…read morein business much longer

It's always a pleasure to fly on JetBlue. Flight from JFK-ORD was two hours on a refurbished A320…read more A wide selection of movies onboard and free internet as well the only thing that was wrong was the movie kept on restarting from the beginning after Avery announcement so I ended up sticking to using my phone instead. There was a snack and water service and we landed on time. Crew was very professional.

Jet Blue cancelled our return flight home to Chicago from New York with 2 hours notice on a Sunday…read moremorning. We ended up having to rent a car and drive from New York to Chicago since (due to busy weekend events) we could not find another direct flight home until late into the evening and at very high prices. The rental car, tolls, and Lyft to get to a rental car cost me over $1000. BEWARE- canceling of flights with very little notice is COMMON for this airline. Also plane was dirty (no cleaning between flights).

I am giving an update on my refund experience. On September 2, 2026, I received an email from Mr…read more Eric Shapiro, Customer Care, who stated my case had been "escalated" to him. He informed me he re-referred my ticket issue to refunds as my downgraded segment would be prorated and the difference in fare would be refunded to me. I was also issued a $100 electronic discount certificate in a separate email at a later date. I responded to Mr. Shapiro informing him that the compensation provided was adequate. I informed him I did report this incident to the DoT given my previous deadline was not met. I provided the DoT Case No. and the Complaint No. so that he could provide this correspondence to the DoT to close this case. I also copied the response I sent to the United CEO on August 29 so that if anyone contacted his department on this issue, he could also provide this correspondence that the issue was finally settled. I received my refund to my United credit card on September 3, approximately one month after my initial request for the reimbursement due me. As such, my updated review of 3 stars and my initial review of one star should be construed as an OVERALL review of 2 stars! No one should have to go through this much work to get the proper refund due them in order to finally get home.

5 stars for United Airlines…read more This is my favorite airline of all time to take anywhere honestly. The screens on the back of the seats are great, and it's so cool that you can watch TV/Movies and in flight navigation is very neat to follow the plan as you fly. I've never really had big delays/flight time changes/cancellations with them or customer service issues - so I'll always fly them if the price and time is the best.

Really solid airline. No stupid nickel and dime tactics. Checked bag fee? Nope. Tons of free first…read morerate movies included? Check. Easy access to checkin. Yup. We were easily able to score aisle seats in the second coach row for all flights. No up charge like united. Now this wasn't coach plus or business but who expects blood from a stone. Only weird thing was our plane from Munich to prague was in the middle of the runway and we had to take a bus there. Would be beat in bad weather. Also old lady in front of me had issues climbing the steep steps so i carried her bag for her. Seat was comfortable and I'm no fly weight. Drinks are free as well (I know, how crazy is that) but alas I only had coke zeros. Planes were all super clean and modern. Wish they flew domestic flights in US!

Having a major problem with CS. Our travel partners had a…read moredeath in their family so my wife called to explore our options. We know that we cannot get a refund but she was discussing a credit as an option or we would still take the trip. Once she got off the phone she received an email showing that our tickets had been CANCELLED! She never asked that to be done. We did not want to be out $2000+. Trying to reconnect and get someone to help us has been a nightmare! So far, no one can help. They made the mistake and we are paying for it!

I have COPD and was traveling with my daughter and an oxygen concentrator. I'm unable to walk…read morewithout my oxygen levels dropping so I requested a wheelchair from the accessible travel service. I would not have made without this service which ran very smoothly. The first transporter at Chicago O'Hare was a lovely woman who may have been Muslim. She was kind, soft spoken and very reassuring. I wish I had gotten her name. I had never used this service and had a ton of oxygen supplies so I actually couldn't imagine how this would go. The second transporter at Denver International was at the gate to meet me and she did get me to where I needed to go but she talked on her phone via ear buds in her native language the entire time and had all she could do to keep the wheelchair from running into the passengers coming the other way. She was a black girl with long blonder braiding. The service was adequate but if I were her employer I would discuss that with her. I had 2 other transporters at Denver who were males and very pleasant. I do want to say this service is awesome and worked seamlessly.

Everything , they are the worst airline I've ever been on. We flew into Chicago and they may just…read morewait on the tarmac for 45 minutes to an hour. So we missed our flight going first class from Chicago to San Antonio. Then I was unable to get anybody to help me none of the gate agents could do anything I called for a supervisor. Finally, when the supervisor got there he wanted me to fly the next day. I said no I need to get out tonight and I understand there is a flight out 9 o'clock on American reluctantly he got me tickets on the American flight. I will never fly United again