We were in a pickle. Had a clogged pipe that leaked all over our basement. We had to get a new Cap and they had to rod out the huge drain from my kitchen sink and dishwasher. They worked tirelessly for over 6 hours and didn't make us wait. Dan and Brett. Great guys! We've had a lot of bad things happen this Month but our plumbing works great! Thanks! read more

I had Tidy out for general septic maintenance. They tried to upsell to the tune of $3k. Had a more reputable company come to take a look. As it turns out, the septic work Tidy did five weeks previous was unsatisfactory. Second company did quality work and didn't try to rip me off. Stay away from Tidy as they'll rip you off too read more

I had amazing service from Brendan today on 7/3/26. My sump pump failed and he quickly assessed the situation and replaced it with a new battery backup as well. I really appreciated his knowledge and the value provided. Thanks Brendan!!! read more

I had amazing service from Nicholas and have always used them to clean out my tank every year.....I'm going to use them to clean out my field and do of that work. Good Company!!! read more

I was having a rotten egg odor and Brendan and Dan came to replace the rod in my hot water tank with a Corro-Protec Powered Anode Rod. The job was done quickly effectively and well done. Brendan was full of knowledge and he represented Tidy Tank very well. I will always choose and recommend Tidy Tank for all of my plumbing and septic needs. Reliable, trustworthy and knowledgeable! Businesses need more quality professionals like Brendan and Dan representing them. Thanks!! read more

Great company. The entire process to pump out our septic tanks was no more than 20 minutes. The technicians were professional, kind and efficient. The documentation received after services was excellent. Payment after work completed was on site and easy. read more

They did a great job diagnosing our problem and coming up with a solution. We have been fans of the septic business and can now also recommend their plumbing service. Our project needed both sides of the business and they did a fantastic job coordinating and getting it done, Justin on the septic and TJ on the plumbing side are both top notch. read more

Brendan did a great job! He was right on time, very knowledgeable, and explained everything he was doing. He quickly assessed the problem (a leaking tub), had the part, and was able to fix it. Additionally he had the time to look at what I thought was a broken outside spigot. Turned out it wasn't broken; it just needed a different hose. Without hesitation I would request Brendan again. read more

we have been using Tidy Tank to service our septic system for years We find them to be reasonable, courteous and prompt, very easy to deal with. Highly recommend them. read more

We used this provider twice. The first time we had no problem. But the second time the technicians broke our outdoor water spigot beyond repair. It had to be replaced, and the company refused to offer any kind of refund or compensation. read more

Raiders of the Lost Fart. I called Ron's Tidy Tank the other day with some concerns about my septic system. I'm new to this all so they walked me through my issues. They came out very quickly to service my septic which was beneath my patio. The previous owner of the house left no details of exactly where BELOW THE PATIO it was. They found it quite quickly and took care of things in a flash. I am happy that I found a company that I can trust to do a good job and bill me a fair price. Call these folks when the shit hits the fan! read more

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We had a septic emergency. Called and was told all the trucks were in for the day and they are closed on weekends. I was put on a brief hold and was told the last technician on the road was able to swing by. We had to obviously pay an emergency fee but we expected that. Thanks for being super accommodating, great service I definitely recommend them. read more

Service was great came as requested with the team able to complete the task. Knowledgeable of our clear stream system. Able to complete our two issues quickly having the parts in trucks. Clean and neat leaving the property intact and as when arrived. read more

In order to pump out tank about 20, 25 year old established hostas had to be removed. In the past, they were simply dug out and then put back when filling up the hole. Brad from tidy tank proceeded to chop them up in little pieces along with the dirt he removed. He then used the dirt with chopped up hostas to fill up the hole. It would not have been that hard to shovel them out, remove the dirt, fill up hoke with dirt and put the hostas back. The job to pump out the septic tank was 577.00. For compensation, I was offered a 30.00 credit on my next job. I was in shock and very upset at hiw the job was handled. read more

Tidy Tank Plumbing, Sewer & Septic - Hostas after they were chopped up with the dirt. - Plumbing Near Me - Crystal Lake, Illinois

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Every time Ron's Tidy comes out it seems like something else gets broken and I have to shell out $599 to $1200. I don't understand why a septic has so many parts that gets broken every time there is a pump out service call. I am getting real tired of these guys and should start looking for a new septic service. read more

Note i've used Ron's Tidy Tank since 2004. I called them to see if they could deal with a possible issue with my water pump. The building wasn't getting water. The phone call was actually recorded and I clearly state that it was not an issue with my septic tank! I figured since they deal with pumps perhaps they could help me. Yes we can. It was a $95 service charge to come out and I believe it would be used towards the bill. Well the guy gets out there and says he only does septic tanks and left. They still claimed I owed the $95 even after me clearly stating what my issue was. I just found out today from Helmer Septic that Ron's Tidy Tank is under new ownership and there are a lot of unsatisfied customers these days!!! I'd stay away!!! read more

Post from 3/20: I have had Ron's Tidy Tank come out several times in the past few weeks. It all started with a semi annual inspection of the system. They came out and told me my system needed to be pumped again even though they just did it a few months earlier (at the previous service and also installed a new multi flow). When they had come before, I had asked why my neither of my alarms went off and they had said it probably did and I just didn't hear it. They rechecked alarms at the time and said everything looked good. Now when they told me it needed to be pumped again at the recent appointment, I asked again why my alarms didn't go off. They told me this time that it was probably bad wiring. So they came back out after pumping it to replace the wiring for the alarms. The 2 guys they sent tracked mud in my house that was falling off the top of their boots all over the stairs and my front porch looked like a war zone. The first guy attempted to drill a hole in my basement wall sideways on an angle and in the process cracked my foundation and got his drill bit caught in the wall. Then they finally came up with idea of drilling from the outside which worked although they created a new baseball size hole in the foundation separate from the original partial cracked hole where the drill bit was stuck. Meanwhile, both guys were coughing up a storm which made us nervous since this was the height of the coronavirus. After finishing the job, they told me everything was working great and they had cleaned up and patched up the holes. I was on a call for work, so took them at their word and paid them an additional $1,250 on top of the other three big bills I had just paid. I went downstairs after my call ended viewing about 13 mud spots on the stairs on the way down only to see the insulation they had removed from the wall was left laying on the ground along with a pile of crushed rocks remnants from their drilling. Also, it appeared from the inside that they had done nothing to patch the wall. OK, I was upset but they had supposedly fixed the problem so I spent two hours replacing the insulation, cleaning the stairs and disinfecting the house. I didn't want to see them again so I didn't bother calling to complain. Well, unfortunately it looks like I will have to see them again as my septic system is currently overflowing in the backyard and NO ALARM IS GOING OFF! I called their emergency line at 1pm on Saturday and still have not heard back from them as of Sunday morning. I guess they don't work an hour past their stated times on Saturday which is until 12pm and don't come for emergencies at other hours which I find ridiculous. The crazy thing is they still haven't diagnosed or figured out why the system itself isn't working and why it keeps overflowing (something I figured was a given to be fixed since they had been out so many times now and had virtually replaced every possible item) let alone fixing the stupid alarms. I will no longer take the excuse that it must be something that we are doing to kill the bacteria (cleaning supplies, wrong detergent, etc) as we have now replaced everything that would be considered not safe for septics. I will keep you posted as to how this develops..., Update 6/20: After seeing my initial review, the owner called and asked if they could come back and try to fix it. I figured I owed him an opportunity to so. So I gave them another try to fix the problems I had and for a couple weeks after they came back out, the issues seemed like they were resolved. Unfortunately, after a few weeks the alarm started going off again and I was told when they came out, that the alarm was doing it's job but my tank required another pumping since it was over flowing. This time I called another company to fix the issue as Ron's Tidy Tank couldn't get me on the pump schedule for another month which I found ridiculous. The other company pumped the tank and cleaned it thoroughly unlike Ron's. Here were the issues they uncovered: When Ron's Tidy Tank installed the new power lines to the house, they could have just gone from the existing dedicated line box attached to the back of the house but instead chose to dig up the entire yard and put a hole in my basement (see pictures). They also put the electrical box together with duct tape and left it in a state of disrepair (see pictures). Several items were noted by the other company to be broken and they indicated it hadn't been cleaned properly. When I informed the owner about all of this and asked him to remedy it (by giving me some $ back for the shoddy work or just a refund on the prepaid service contract since I wouldn't be using them anymore), he got very angry and refused to do either and also threatened to release my credit card information to the internet. Look at all the other negative reviews. It is amazing this company is still in business. read more

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I am new to owning a home with a septic system. I really appreciate the responsiveness and professionalism from Ron's. The agents servicing my home were knowledgeable and answered my many questions. With their help I was able to accurately assess the condition of my system, plan for future maintenance, and most importantly achieve piece of mind that my septic system will not fail my family. I will definitely be calling Ron's for all my future septic needs. read more

Jose and Jesus came to my house they did a quick and efficient job pumping my septic tank and they were helpful with any questions that I had. read more

Very deceptive. Does not disclose fees up front. Will quote you $75 to come out & inspect and then after hand you a $200 bill and believe they are correct. Unprofessional. They need to be transparent about their fee schedule. Will not be doing business with them again. read more

I used Ron's for a septic pumping and they did not do quality work, causing a backup only 6 months later. I spoke with the owner and they refuse to come back to my house to even check it out without additional payment. Update: This company is under new ownership and ruined Ron's name. Do not hire them. read more

We've used Ron's Tidy Tank before. Glad we called them again. Justin was great! He quickly identified and replaced the inexpensive faulty part. Grateful for Justin and Ron's Tide Tank honesty and skill. read more

Ron's Tidy Tank managed to ruin a good customer relationship. We had been super happy with Ron's pumping service since we moved here almost 4 years ago. Recently we needed to have some emergency repairs done and they came out for a prompt estimate and gave us a great price, several thousand dollars under another estimate. Great, right? Well, it's 2020 so like everything else, it didn't work out as hoped. The work was scheduled, we even received a reminder call the day before. On the day of the work as scheduled, Jim called us to say "You're going to have to find someone else to do the work" !!! And offered absolutely no help or guidance as to who we should call or why, or what we should do! His demeanor made us feel like WE had done something wrong. No apology, and really no explanation other than "employee disruptions". Just - "bye". He could have actually expressed regret and compassion about bailing on us at the literal last second and leaving us scrambling to fix our problem. We actually had to call back later in the day and ask for help to try and figure out who he suggested we look to for help - and he acted like it was all a big inconvenience. Unfortunately we no longer trust this business after putting us in such a reactive and defensive stance. They lost a loyal customer and all future business. read more

Very disappointed in the way this company handles emergency situations. Last night they felt the need to say, at 8 PM, that they are done for the day and taking the rest of the evening off. This left a senior citizen who lives alone that there was nothing they can do for her. Not even another recommendation for another company to help her out. Needless to say, I will be putting this out to my network of friends who use this service to let them know that this service is disgusting. read more

Very Professional. They call ahead to confirm the appointment time and call again when the driver and truck is on his way. The septic operator was very nice and polite. He did not drive his vehicle on the lawn but took extra time to hook up additional hoses to reach the septic opening. The prices they charge are in line with what other companies charge. I think this is a quality company. I have used them twice now and both times they were quality. read more

Very efficient and nice work. Showed up on time and repaired the grass well. The crew was nice & informative.

never in my entire 39 year have heard of such a disrespect company in my life! My neighbor who has had service with them for years called in for an emergency and the manager told her they couldn't help her........The poor 81 year old woman had fecal matter coming up through her toilets and drains.......Mind u she just had her septic system serviced LESS THAN a year ago with THEM! They refused her service when she needed it the most.......I'm sorry but if you're answering the phone and still in the office and people are calling in for an emergency service which you offer you need to respect your customers and on top of it your senior citizen customers! I've never been so appalled in my life! We along with all of our neighbors will be finding another company! If I could give this company negative stars I would x's 10 read more

Tidy Tank Plumbing, Sewer & Septic - False advertising? - Plumbing Near Me - Crystal Lake, Illinois

I called today with an emergency, our septic was backing up into the house. Valerie was very friendly and knew that I needed to get this done ASAP. She contacted a driver she knew was in our area and called me back to let me know they could be there in 45min. Well I can't tell you enough how grateful I was...! Craig showed up knew exactly what to do where to go and explained to me what was happening since I never lived on a septic before. He took care of the problem and cleaned out our septic and said your good for 2 years! Let me tell you I wasn't ripped off on the cost either, very fair price for such fast service. I will be using them again and referring to our neighbors. Thank you Valerie & Craig !!! read more

We got an alert buzzer from our septic tank and called Ron's. They arrived as scheduled, within 24 hours, quoted us a price and delivered the required service for the quoted price. The work was done quickly and the problem was resolved. They left the work area clean and took the time to show me what had happened and how it was now working. I would use them again in a heartbeat and recommend them highly. read more

I needed Emergency service on my septic tank. I had another company that we used for years. Well they never answer the phone during normal business hours on a Tuesday. Left Messages for them without a callback for three hours. I call Ron's tidy tank and they were nothing but professionals from the start. They fit me in to there very busy schedule and showed up in 2 hours from my call. The tech Brad was OUTSTANDING. Had the problem fixed in 45 mins and was such a caring guy that really enjoys helping people. What a great company. Customer for life. Thank you Brad and the team at Ron's tidy!! read more

Very impressed. Was recommended to Ron's by a Well company. I had an alarm going off for our septic. The girl on the phone was easily able to diagnosis the probable issue. The guys were able to come out the same day and fix our Lift Pump -- pretty reasonable too. Will use them again!! thanks!! read more

Ron's Tidy Tank was great! A drainage issue was found on my septic system from an inspection performed during the process of selling my house. The RTT team was extremely helpful in scheduling an appointment in a short timeframe, and more importantly fixed the issue so I could sell my house! I would definitely use them for your septic system needs! read more

My septic pump went out and Ron's Tidy Tank came out after business hours. Working outside in the dark and in snow they quickly got a new pump installed. Great crew and great support from their customer service rep. I have always had a great experience with their service. read more

Avoid if you want good service, as they are the worst I've ever experienced. Their service team couldn't clear a main line, dug an unnecessary hole in my yard, and ultimately charged over $200 for getting nothing completed. Jim, the supposed owner, even hung up on me during a follow up call. I wasn't cursing or being irate, simply trying to find a solution or get a refund. To contrast that, T & T Weidners' also had trouble clearing and tried from inside and out (without the digging). The difference: they didn't charge me, and walked me through the proper solution, albeit more expensive. read more

We have used Ron's for 15 years (not every year lol) but all I can say is that they are honest and very helpful. We love the guys who are doing a job none of us understand. Great people in the field. read more

Have used Ron's tidy tank for 6 years now. Always on time and do a good job. We have a septic that the lid is lower then normal (old tank), and they have to dig a few spots to find it. They put the grass and sod back like they never dug there. They tell you the price over the phone, so there are no games. Would highly recommend! read more

I called to have our rental property septic pumped. They were so friendly, even though I had no clue about the size of the tank or anything. The operators were efficient and friendly, explaining everything I needed to know. I'm very happy with the service I received! read more

Great experience! We have been using Ron's Tidy Tank since we moved to Long Grove six years ago. We had excellent service today. I called thinking that we might need to be pumped. We didn't realize that we were long over due---but Ron's Tidy Tank did! They had our records and squeezed us into their schedule. Fast, reliable, courteous! They did a great job! Thanks! read more

One of the few companies in our area that do great service, explain everything until you understand and then do not try to nickel and dime you to death. Completely professional and quick and everything back in it's place upon completion. Highly recommend them! read more

We are new to having a house with a septic system contacted them where I was treated professionally received prompt service from a knowledgeable technician that explained aspects of the system I didn't know and paid a very fair price. They have gained a long-term customer! read more