This is my first review on YELP bu t I felt compelled to write about this awful establishment. I am appalled that this salon has received any positive reviews at all. My regular manicurist was unavailable and I decided to come here due to the Yelp reviews, and because it was closer to where I live. I figured if it was good, I could come here regularly. What a mistake! I called early in the day to see if they could schedule an appointment with me for Wendy. Wendy herself, I later found out, told me to come at 1:30pm. I guess she is also the owner/manager. When I came exactly at 1:30pm, no one looked up when I said I have an appointment and I was just going from manicurist to manicurist asking who I should speak to about my appointment. Finally, Wendy looked up and asked in a nasty tone what I wanted. I said I had an appointment for mani/ped at 1:30pm and she told me to "pick a colla" to which I said I did. After waiting for 30 minutes ( I would have left but knew that I wouldnt have another option on NYE), they told me to go to the back to get my pedicure finally ,which was not with Wendy, but someone who charged me 5 extra dollars to buff my heals even though they are rougher now than usual.
Afterwards, and after another 15 minutes waiting after my pedicure was done, Wendy finally decided to take me for the gel manicure. When I showed her the color I wanted for the manicure she brought out the nail polish, which was dried up and could hardly be spread. When I asked her very calmly and nicely if she had a newer version or a similar color where the polish wasn't dried up she started raising her voice telling me "what's your problem"?! I was stunned. I said I don't have a problem, I just wnat to use an old polish and have it chip the next day - can you please see if there is a similar color? She then proceeds to tell me to "bring my own color next time, and that it doesn't matter what the color is, but who the manicurist is that applies it." She just refused to show me a different polish, added acetone to the old one and keep giving me this filthy attitude. I said "no i will not be using that" and picked another random color just to speed up and get the hell out of there.
When she finished one hand, I took a half a second look at it before putting into the UV machine and she again said "whats your problem" to which I replied, "My only problem is your awful attitude the second I came in here, if you don't want new customers don't make appointments with them - what's YOUR problem?" She said "I have no problem" and continued to finish the awful gel manicure.
I have never been this upset with a manicurist, not only for their awful manicure and pedicure (i have more cuticle now than I did before I went in there, nail polish all around my nails on the skin - as if my 10 year old nephew did my manicure instead of a professional) but more than anything the horrible attitude of the owner.
When other women heard my exchange with Wendy they started saying that they received this treatment consistently and will not be returning again, despite the close proximity to their homes.
Ladies - there are dozens of salons in the area, why give this ungrateful owner any business?!? read more