The worst experience I've ever had! We waited over 20-25 minutes to be served while other vehicles in the next lane got cleaned twice before anyone even acknowledged us. The young lady with purple/black lipstick (see attached photo) was rude, dismissive, and completely unprofessional -- she wouldn't even turn around when we tried to ask a simple question. When my husband asked why we were being skipped after two cars had already gone through, an older man jumped in out of nowhere, accusing us of "disrespecting" her, he doesn't even know what was going on! By the time our SUV was finally cleaned, it smelled like wet dog, and the staff barely wiped the doors after the car wash. For a place where we pay for the Ultimate (top) package, this is completely unacceptable. I don't ask for much -- just the service I'm paying for -- and this experience made me want to cancel my membership on the spot. Avoid this location at all costs. read more

Jax Kar Wash - Birmingham - Disrespectful purple/black lipstick girl! Won't turn around or look at us. - Car Wash Near Me - Birmingham, Michigan

I got the exterior and interior cleaned. Good job, but interior windshield is showing smears and outside of Car was not wiped well. read more

Been going to this place for over a decade service is always great. Workers are always friendly and nine out of 10 times. The qualities are always great. Highly suggest getting their unlimited club with interior package. It really comes in handy when you're feeling like you need a touchup in your vehicle. read more

Came home last Sunday from a car wash at Jack's. Looked at the back of my car. It was dirty still it was not dried off. Tried to call management all week. No one called me back. read more

Jax Kar Wash - Birmingham - Back of my car after a car wash at Jack's when I pulled in my driveway. - Car Wash Near Me - Birmingham, Michigan

I just went to the Birminham location (again) and not only did many of the cleaner/brushes not work, but there was no soap. How can they expect for members to continue to pay? I then went to the Royal Oak location and still not everything was functioning. At least they had soap. As soon as my membership is done, I will choose another company. read more

Terrible service, rude, barely cleaned the car. Do not come here and i definitely will not be coming here

Great job. Ken deserves a raise. My car looks awesome and the guys are very polite. Also - Trump 2024! read more

$21 a month membership for as many washes as you want, limited to once a day. Receipt says it's $13 for the exterior wash without the membership, that's expensive. Exterior wash is okay. read more

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John T. and team did great job! This location always 10out 10 Service (Birmingham) Thank You! read more

Great job, hard workers.God bless you guys I really like that.You guys have a lot of locations And then you guys have a lot of good deals. read more

I purchased a 2 month discounted membership, and have been happy with it. The BHam location is right next to where I work, so I pop in once or twice per week. Last time D. Thomas handled my vehicle and everything was amazing. I'll likely be renewing the membership once the special purchase package has expired. read more

Since this wonderful car wash changed to Jax, the pricing increased significantly and the pressure upselling when you pull through is intolerable. Hate it. read more

A very nice, clean (no pun intended) and professional car wash. The staff is very nice and friendly. They are very hard workers. Thomas R. Took good care of my car. I would go again and recommend it to anyone. They are also fast with service. read more

Dion S went above and beyond to make sure my car was clean!! He took his time cleaning all of the spots which are sometimes overlooked. Great job Dion! read more

Update: 5/2023. Surprisingly, this place is still terrible. I left with bird poop all over my car. The interior detailing that I paid for meant nothing because there were stains all over the cup holder even after they "cleaned" it. I asked for a rag to do it myself and they kept telling me to turn around and go back through the line. I asked for the manager (Ryan) and he was just as careless asking me to turn back around even though it was a quick fix. I'll continue to avoid this location even though I live here in Birmingham. Such a shame! read more

No complaints with the wash. I always tip a few bucks to the individuals drying and wiping the car down. They are not very good. I end up having to do it myself afterwards. read more

I have had the Full Service membership since 2008 and had always been happy, but this week I am ecstatic with the customer service at Jax. They lost one of the OEM mats for my car in December. They looked at cameras but couldn't find it. Ryan told me to replace it...but Toyota only sells a set of 4. No problem for Jax. They reimbursed the whole cost. They always do the right thing. read more

My truck was muddy and on the first pass it didn't get it clean. The guy at the window said no problem I got you. 100% customer satisfaction. Need more guys like him. read more

Kevin H and team did great work! Always enjoy the Birmingham location on off hours as it gets you in and out quickly.

I would like to say that two wonderful young men, Kemonie and Decario we're cleaning the interior of my car today Saturday afternoon 05/18/24 when they came across a sizable amount of cash that had been dropped in between the seats. Kemonie did the honest thing and brought it to my attention. This shows how the Jax management is training their employees and it's a testament to honesty is the best policy. Really appreciate this type of honesty. These guys are going to succeed at whatever they do in life. Blair M read more

T Hamilton and his crew did a great job cleaning the inside of my car. BBA 88 read more

Antoine did a great job on my very dirty car interior! I had been on a road trip with my dog, and Antoine brought the interior back to life. Thanks! read more

5.18 was cared for by Michael A and Earl. Again 5 star job. Earl W & the team were fast, efficient and thorough. This is a great JAX location. Yay yay yay read more

D Thomas' attention to detail and courteous demeanor made my experience top notch. Thank you for the interior detailing! read more

Terrible car wash. Problem is that there aren't many options in the area. I have a membership and have to take my car around twice to actually get the exterior clean. Staff is also rude whether or not you leave a tip. read more

John T is the best!! always does the extra and really cares to make my car spankin clean everyone there is great and all above 10/10 service everytime ! read more

I have been using Jax Kar Wash for over 50 years. Without question, Jax Kar Wash provides the best service for car washing and detailing. The entire team is focused on providing a positive experience. From the management team to the greeter, everyone is so pleasant and nice. I could not be happier with their customer service. Good job Jax!!! read more

Great spot for a car wash. Squirrel provides excellent customer service. Thanks for taking care of our cars.

went to get a car wash this morning and I just wanted to mention that Antoine E. always has a smile on his face, he is very personable and friendly everytime I come to this location. Always a great job cleaning the inside and outside of my car. read more

John Always does the best job detailing my car! I am a return customer solely based on the service John provides! I won't go anywhere else.

The service here has gotten so bad with the new owners. Not enough people working. Long waits, even when it's not crowded. And the quality is terrible. They never completely clean the car. I'm so disappointed. read more

Jax Car Wash is a fantastic business. I bought a used car that smelled strongly of air freshener. After a few days, I realized it was covering up cigarette smoke. Brandon, Chris, and Tyler are amazing! All three of these managers worked with me to try to get cigarette odor out of my car. They were quick to get my car in for detailing and worked with me to select the best cleaning treatments while making sure I was not paying for unnecessary treatments. Brandon especially went out of his way to help me. He was very thoughtful and professional. I am so grateful for his kindness and hard work. I definitely recommend Jax Car Wash! read more

Very happy with my Unlimited Wash Membership. Thank you for being open so often.

This Jax has been around for decades and consistently delivers good service and best of all your car gets clean, perfectly clean, as you would want. And D. Thomas and his team were very polite and professional. Thank youz read more

I should have listened to all the other negative reviews before going anyway today, but my interior was in serious need and this location is very close to my work. I paid $20 for the full service wash and gave a nice tip which I immediately regretted once I started driving away. They left my floor seats with salt stains from the winter completely untouched. And the most offensive, my front seat was as dirty as when I brought it in. My dog sits up front sometimes, and there were very visible dirt marks from his paws. They did not clean them whatsoever, and I have leather so it would've been a simple task. There's a reason why I was so desperate for a cleaning - my seats. And the fact that they weren't even touched is beyond my understanding. I uploaded a picture. Bottom line, it was a very half-assed job and I will not be visiting this location in the future. read more

Jax Kar Wash - Birmingham - They left my front seat as dirty as when I brought it in. These marks are from my dog and they could've been easily removed. Unacceptable. - Car Wash Near Me - Birmingham, Michigan

D. Thomas and Antoine E are always a pleasure to see. I appreciate the energy they put into their jobs.

Ronald T, did by far an excellent job on my car, for all the years I've been coming to this location they always seem to go the extra mile, the customer service is always A class and the service of my car is A1 This time the if I didnt think it could even get better Ronald T, though very busy day, he by far took an approach of excellence and gave my car as well as others that spit shine new car experiences that I'm sure like myself we can all agree that this guy is truly a cleaner from the gods :) I truly appreciate him and all you guys for the work you all do, inspite of weather conditions and even tough times and customers you all see to always come through Thanks so much Greatly appreciate it read more

I joined the club for unlimited washes and since I am on Woodward all the time they are convenient for me. I just wish they used more water to rinse off. read more

Been going here for 3 years. $12 wash they will not hit rid of the snow. The machines are starting to malfunction. I have two subscriptions with them. I'd like to stay but service is going downhill fast. They have raised their prices 3 years in a row. Thinking of switching to Pauls read more

Antoine E. and the other people working at jax in birmingham did such a nice job cleaning my car. They were fast, but efficient, polite and friendly. This is the best location and I always have great service! read more