The good: Dr. Abernathy is an exceptional veterinarian who genuinely cares about our animals. I…read moretrust him completely, and that is the reason I have stayed with this clinic for years. The concern: the front desk experience is inconsistent. When you get someone helpful, the process is smooth. When you don't, it becomes frustrating enough to reconsider coming back. Update - April 28, 2026 My puppy has been limping and holding her paw up while walking, so I called the day prior and spoke with Matthew, who was professional and helpful. He advised me to call at 7:30 a.m. to arrange a drop-off for evaluation. I followed those instructions exactly. I arrived at 7:30 a.m., called, left a message, waited for them to open, and called again. After waiting, I went inside to follow up and was told that if I came in before receiving a callback, I would be charged an additional fee and needed to go back outside and call again. I complied and called again, but after additional waiting, I called once more because I needed to leave for work. At that point, Bernice told me she had until 9:00 a.m. to call me back, in a dismissive and hostile tone. For context, I have been a long-term client with five pets currently under care, along with multiple pets prior to them. I ultimately had to leave. Shortly after getting into Albuquerque, I received a callback asking if I could return by 9:30. That was not feasible given the earlier delays and lack of accommodation. I want to acknowledge and thank Dr. Abernathy for the consistent care he has provided over the years, and Matthew for his professionalism. However, ongoing issues with front desk staff--specifically Bernice and Lexi--have made the overall experience difficult enough that I will be seeking care elsewhere. It is unfortunate to leave a provider I trust due to customer service concerns, but the inconsistency at the front desk has reached a point where it outweighs the quality of care.

Adam and I LOVE Dr. Abernathy, Elijah, and the entire front off, they are professional, SMART and…read moreresolved every problem Adam had. GREAT people.

I don't know what happened here, but my dog Hank is all of the sudden , TERRIFIED of bottles. Did…read moreyou hit my dog? Spray him with lemon juice? I'd like to know. I raised him since he was ten weeks old and ever since he came back from this place he is terrified of bottles. Lotion , water, he runs out of the room. I DID NOT do this. Someone here abused my beloved dog . DO. NOT. TRUST.

My dog has been loving coming here when I have to travel for work or have busy plans. The first…read moretime she did come back with some ear mites and stinky but I make sure to give her a bath when she gets home. Exhausted happy dog.

I recently boarded my two Great Pyrenees puppies for the first time over the holiday weekend, and…read morethe experience was deeply disappointing. After five days at the facility, I picked them up to find one covered in feces on her tail and hindquarters, while the other seemed traumatized--she tried to hide under a tree as the staff brought her out. Once home, both dogs voraciously drank an entire 3L bowl of water and devoured two full bowls of food, suggesting they may have been neglected in terms of basic care. My smaller girl is still not back to her energetic self; she's unusually weak and uninterested in play. Whatever occurred during their stay, it's clear this kennel failed to provide adequate attention and hygiene. I would never recommend or return to this place--pet owners, beware.

It was a first visit for my male German Shepherd. When I picked him up, he looked like a different…read moredog. His massive undercoat was gone, and he was sleek and shiny. His nails were perfectly trimmed. I definitely will be back. Sherry did an amazing job!

I've been taking my pets to Del Norte for decades. Usually wonderful, compassionate care…read more Unfortunately, the last three times I've called for something acute, they've told me I'd have to wait weeks for an appointment. I'm reluctantly searching for a new vet.

Horrible Reception untrained employees…read more Doctors very unclear about diagnosis Not the clinic it used to be .... If you disagree you are dismissed

TL;DR: I would not trust Camp Bow Wow with the safety of my pets…read more My parents boarded their two small dogs at Camp Bow Wow for the very first time while we attended a family event out of state. When we picked them up that evening, one dog had a large, pus-filled wound on her face that staff described only as "a scratch." Although none of us are veterinarians, it was obvious the wound was more serious than that. The next morning, our family veterinarian confirmed it was a puncture wound that had become infected, drained the pus, and explained that it would have required stitches had it been treated sooner. Instead, the dog was prescribed a week of antibiotics. Two weeks later, the wound is healing but still not fully resolved. We contacted Camp Bow Wow to find out what had happened because no one had informed us of any incident before pickup. After investigating, management told us our dog had been injured as collateral damage during a scuffle between another dog and her companion a couple of hours before checkout. They also claimed they had called my parents to discuss the incident. That is not what happened. The only voicemail my parents received stated that both dogs were doing well and asked them to call about exit baths. They returned the call on the way from the airport, reached voicemail, and received no further attempts to contact them. When we asked why veterinary care wasn't sought--or, at a minimum, why my parents weren't notified so they could decide whether their dog should be seen--we were told the injury "did not appear to be severe enough for medical attention" and had only "occurred a couple of hours prior to checkout." This explanation was difficult to reconcile with our veterinarian's findings that the wound was already infected and that too much time had passed for stitches, despite the vet examining her less than 24 hours after the incident allegedly occurred. When we raised these concerns, management stood by their account and stated that pet owners are responsible for any veterinary expenses resulting from their dog's stay. When I asked the facility manager, Sally, about their policy for notifying owners when a dog is injured, specifically by another dog, I never received a clear answer--only a repetition of their version of events. As someone who owns my own two dogs and frequently uses boarding facilities, I understand that kennel staff are not veterinarians. I don't expect them to diagnose injuries. I do expect them to promptly notify pet owners whenever an animal is injured and allow the owner--not the kennel--to decide whether veterinary care is warranted. I also expect honesty and transparency as to when and how an incident occurred, which I do not believe we received in this instance. In my opinion, Camp Bow Wow failed to meet that basic standard of care. Based on this experience, I cannot recommend boarding your pets there.

My dog no longer lets me pet him after his boarding at Camp Bow Wow…read more He is now verbally reactive to my touch whereas we were able to spend literal hours cuddling and petting. I cannot sit next to him without him leaving to go to his bed He still loves his dog mom, but does not trust me anymore. I'm extremely disappointed.

If you're anything like my family, you love your dog! Oh, and yes dogs rule, while cats drool!…read moreSorry, I just had to get that off my chest! Anyway, despite the fact that you love your dog, you can't always bring her with you. Am I right? Especially if your girl is a larger dog (big girls need love too), sometimes it's best to just leave the old girl at home. But there's the catch! Unlike a cat, you just can't leave Spot unattended! Dogs need that human interaction, unlike cats that really don't give a rat's ass about you. So, what do you do? You either find a family friend and impose (how rude), or you find a kennel. We chose the latter! Happy Tails is ran by the nicest dog loving woman you might ever meet. Fret not crazy cat people, she probably has a soft spot for cats too if you're in need. Nevertheless, the rates are fair, you can either bring your own food or she'll feed them hers, and she throws in a nightly treat. In addition, you can bring something personal so your dog isn't too sad. We brought our dog's bed with us as we dropped her off so she'd be a tad more comfortable and not so depressed. If you're in need, Happy Tails has got your six! Give 'em a go, you'll be glad you did. Administrative note: Don't trust GPS to get you there, it's wrong! Take the Carnuel Road exit off the 40 as you're traveling East. Go across old Route 66 and stay to the left. Keep going past Silver Hills LN (even though the address is 1 Silver Hills LN) and it will be on your right. Try to go before it gets dark to alleviate your anxiety. Cheers!

My three Chihuahuas did great there, and they are very skittish. Will definitely use Happy Tails…read moreagain.

We had a death in the family and had to board our dogs fast. We found this business ran by Shell…read moreand she was amazing! She made our puppers feel right at home and really helped us out in a tight spot. 10/10 would recommend

We have a puppy that actually turned a year old while at Shell's boarding and I cannot express…read moreenough how much love and attention was given our Sheba (mix Lab & Pit). She'd never really socialized with other dogs or ppl and when we picked her up she was so happy and well adjusted! I wish I could give Shell more stars. She actually spreads her love to all the dogs and seems to know their individual personalities. What a gem!

I was the first to review this business, in 9/2018, with detailed great compliments -- my dogs…read moreloved the place since 2011 -- the individualized care, the safety, the clean facility, the chance to romp with other dogs. After that, Yelp contacted the owner, who provided pictures and information. Then Yelp eliminated the reviews of mine and of two other customers, all complimentary. Yelp told the owner its algorithm was to blame. Will this one be posted? Or will Yelp fix things by reposting the bona fide reviews so unceremoniously dumped by its software?

From the owner: We are the only kennel free day care in Rio Rancho. That is all day and all night too. Your dog is…read morenever left alone, there are always other dogs and people. We have a meet and greet day for every new dog that is completely free.We will not accept any mean or antisocial dogs. We have been serving Rio Rancho for 10 years and love what we do.