Jesse and Carter went above and beyond in diagnosing a problem with our dishwasher. They were super…read morepolite and respectful, explained what they were doing and what they found, took great care in doing the work and removing/installing the dishwasher, etc. This level of service is becoming harder and harder to find, but Nextgen is definitely the real deal. If all of that wasn't enough, their pricing is extremely reasonable. Absolutely honest and trustworthy folks.

Got a dreaded error code on our refrigerator and they helped us texting me back in the morning…read morepromptly and helped me navigate parts warranty with manufacturer saving us a lot of money - Jesse was a great tech prompt, flexible, and communicative - highly recommended!

Great communication. Works well with me in my rental houses. Highly recommended. So far has helped…read morewith dryer and fridge.

Jose is/was incredible! He's knowledgeable, a great communicator with an equally great work ethic…read more We will be using him many more times in the future!

We have a SubZero refrigerator. One of the computers went out and thank goodness they were able to…read morediagnose and fix it with no problem!

We appreciate the hustle! When a freezer dies over a Thanksgiving holiday the last thing you want…read moreis to wait days to get it fixed. We got a same day appointment and George did a great job. Unfortunately, the repair was too pricey and it made more sense to purchase new (they even recommended the brand) - but we also got a dryer overhaul while they were at it. We will definitely tell others!

Nothing is worse than having your dishwasher break in the throughs of holiday baking and cooking…read more Western Appliance repair came to the rescue within the same week, diagnosed and fixed the problem in under hour and half. The whole motor had to be yanked out and replaced. Now it runs better than ever!!!! 10/10 would recommend. They also do a discount if you pay cash. Serviceman was prompt, reliable, communicative, and did the work well. Hopefully we won't need them again, but we know who to call if we have any future appliance issues.

Professional and efficient service. Refrigerator repair saved having to buy a new one!read more

A1 Quality Appliance is punctual, efficient, and professional…read more I was given a two hour window when the repair person would show up. They (a trainee accompanied the job) arrived at the beginning of that window and immediately greeted me with a smile and introduction. They put on booties before entering my house. While they said they had never seen a fridge water filter get stuck the way mine was, they immediately knew what to do and were done in under 30 minutes. They went on to explain what they'd done, cleaned the entire area of any evidence they were there, and even gave me a discount since the problem was not caused by actions on my end. I recommend A1 Quality Appliance to anyone requiring service or repair to their appliances.

We had Quality (I choke using that word in connection with this business) Appliances come out three…read moretimes to address a problem with our icemaker in our Subzero freezer. Each time they made the problem worse. When I asked them to come back for a fourth time to fix it properly, they said I had made my request too late and for them to come out would be yet another service charge. The bottom line is that we spent over $1200 and we ended up worse off than when we started. I cannot overstate how unhappy we were with their "service." We then turned to Cody Appliances to address the problem with the icemaker and others associated with the Subzero refrigerator side of the unit. Its technician, George, did a wonderful job of fixing all of the issues associated with the unit, including the icemaker. He did it in one visit on one morning. It was ironic that the charge was virtual the same as what we had paid to the other, so-called appliance repair business. The major difference was that Cody Appliances fixed the problem. Something that was well beyond the "expertise" of "Quality" Appliances. If you ever have a problem with your Subzero refrigerator/freezer, I cannot recommend Cody Appliances more highly. On the other hand, you would be well advised never to use "Quality" Appliances for anything.

Rich promptly showed up when we had a fairly urgent issue with our dryer. Immediately you can tell…read moreRich is an expert at what he does. He had us all good to go in under an hour and stayed around afterwords for great conversation. He turned a stressful situation for us into a great afternoon! Thank you Rich!

Rich was awesome!! He was on time, professional, fast and did not overcharge us. I would highly…read morerecommend Western Appliance Repair for any of your Dish Washer Repair needs

UPDATE: So shortly after I posted this Mr Appliance called…read moreme. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.

Christopher thank for your expertise, knowledge in taking care of our LG stovetop appliance plus…read morealways making our appointments as you scheduled them! Thank You!!!!

They were very responsive for a difficult and unusual problem we had with our oven involving the…read morecleaning function. The service person was pleasant, efficient, and knowledgeable. After estimating the task, he came back as scheduled, had the parts sent to our home, and completed the job. He kept a clean and organized work area and brought with him all of the equipment he needed. We couldn't have asked for more.

I don't understand this way of doing business. I made a repair appointment, then they started…read moretexting me for a payment before they even came out!! I assumed it was another spammer trying to get my credit card information. When I didn't send the $, they cancelled my appointment. When I called them 3 times, they wanted me to talk to an AI agent!! Frustrating to say the least. I would never pay in advance for a service I haven't received!!