Very Disappointed - Misleading Service and Poor Communication…read more I scheduled an air duct cleaning service and specifically requested air duct cleaning. The customer service representative assured me that an air duct vacuum would be performed and even recommended a promotional package that supposedly included both vent and duct cleaning. However, when the technician arrived, he only cleaned the vents and did not perform the air duct vacuuming as promised. When I questioned this and called the supervisor, he informed me that I had purchased only the basic package, which does not include air duct cleaning--contradicting what the representative had told me. To make matters worse, I felt pressured to proceed and pay for the service because they insisted the technician was already at my home. This felt misleading, unethical and felt like a bait-and-switch tactic. I would not recommend this company to anyone looking for honest and transparent service.

Broke my dryer duct, then charged me to fix it. Individual technicians that show up can be good…read more(obviously not the one that broke it in the first place), but the one that fixed it is great. The supervisor refused to even look at the notes and clearly couldnt be bothered to try and remedy the situation. Crap company that wouldnt take responsibility for a mistake. Would not use even if they provided free services.

Do Not Hire!!! Hired her team 3 times. She charged me the same two times in a row but for the last…read moreservice she hiked the price by $125 with no warning. On the day of the cleaning she sent her team 45mins early after I explicitly stated I could not do any early than 3pm that day. The women who clean arrived confused and unable to communicate with me. Our of kindness I didn't want to turn them away so altered my work day to accommodate them. I alerted Inez to my displeasure with the scenario and she replied I should not have let them in. What a terrible employer. I have more empathy for her staff than she does. Please don't make the mistake I made. I'll be finding Services elsewhere!

Did a great job on our party clean up. They were very flexible with us changing the time last…read moreminute. They missed a few things and it was not clean like when a normal house clean is done but 100% better than the night before. Expensive for sure but if you don't want a mess the day after I would go for it! Thanks team.

Had a chimney cleaning service done and was quoted around $130 when I called to schedule. When they…read morecame in and finished the work, I was told I was being charged $725 for the service! I went ahead and paid considering the work was already done but I was left very upset. I understand that the pricing is based off of how tall the chimney is, but I did not appreciate being told I was only going to get charged $130 for the whole thing and then having the technician give me such a big bill. They need to be more transparent with their customers rather than telling us what we want to hear with a low price. Very disappointing.

Ben was quick to call me when he saw the review. There was no argument at all. He stated he was…read moreembarrassed about the bad experience and would not use the service provider anymore. He was prepared to make it right any way I saw fit. I requested a full refund and he provided it immediately. I would still use star quality for duct and dryer vent cleaning because of the customer service on the business end and the willingness to correct any problems. For carpet cleaning, I won't be experimenting with that service again. Ben, Thank you for the same day full refund.

For all your plumbing needs, I HIGHLY recommend Martin Ramos Plumbing! Martin has come to our…read morerescue many times and we had another exceptional experience this week. We had a tricky outdoor plumbing issue that involved cutting through our foundation, walls, and ceiling, drywall, molding, and stone, all the way across the house to the main water source. YUCK, a nightmare. Martin successfully completed the plumbing portion on day 1. Then he spent the next two days repairing every surface to perfection. Not just good as new, better than new! Martin is without fail, pleasant and kind, and communicates every step of the process. He arrives on time and cleans up as he works. For all jobs big and small, you'll be happy to work with Martin Ramos: 301-768-3922.

Worst.Plumber.EVER! I had a garbage disposal that wasn't working and a bathroom drain that was…read moreclogged. In advance of my appointment, I asked Martin Ramos to check whether my garbage disposal could be repaired. If it couldn't, then he would install a new one. He sent Marcos, one of his plumbers, to do the job. That's fine. BUT instead of checking whether my disposal could be repaired, Marcos removed the old disposal and replaced it with a new one. After installing the new disposal, Marcos couldn't get it to work. He claimed that it was an electrical issue and that we'd need to hire an electrician to fix it. If Marcos had first checked the electrical connection to the old disposal, he would've realized that the disposal didn't need to be replaced. As a result, I paid $150 for a new disposal that I didn't need. It gets worse. When Marcos went to unclog the bathroom drain, he opened the drain pipe (that's fine), snaked the pipe (that's fine), but then failed to reconnect the drain pipe -- SEE PHOTO. Before leaving our house, Marcos claimed he wasn't sure whether the drain was unclogged by the snake. He would've known had he reconnected the drain pipe and tested it!! Instead he left our house with a garbage disposal that didn't work and a disconnected drain pipe that possibly wasn't fully unclogged. Marcos did insist on getting full payment before departing. How convenient. We called Martin Ramos right away. He came to our house later in the day to try rectifying the matter. While Martin reconnected the drain pipe and check the bathroom drain (it was unclogged), he wouldn't credit us for his crew's error installing a new garbage disposal that unnecessarily set me back an extra $150. Get this -- Instead Marcos offered to remove the new disposal so that we could return it to Home Depot for a credit, reinstall the old disposal, and charge us an additional $220 (beyond what we already paid) for an electrician to address the disposal. At that point, why would we return a new disposal for $150 so that we can get our old disposal working for an additional $220?! That's fuzzy math. So Martin left our house with a garbage disposal that didn't work and a $350 check that was quickly deposited by his business. But 30 minutes after he left, the disposal began to work as a result of an adjustment we made under the sink. NEVER use Ramos Plumbing! His crew is very unreliable and won't do the work properly, but his business is quick to cash your check. I would rate zero stars for Ramos Plumbing if Yelp would let me.

Great work. Very responsive and walked me through every step. The owner will tell you he prefers to…read moretalk versus emailing and texting. I appreciated that.

We had a water line pipe leaking under our front yard that needed replacing. We searched for…read moreplumbing companies that would be available and affordable. Through Yelp, Metavision LLC was a company that promptly inquired about our situation and offered to come and give a free estimate. The gentleman I spoke with, Brian, was very knowledgeable and professional. He came and assessed the situation and assured they would be able to resolve our leak issues. He had to check his schedule and let me know when they would be able to come for the repair. Communication was consistent by phone or text and they were able to come within 3 days. I received the invoice for the work and the amount was reasonably priced compared to the average price for the work we needed done. The day of the replacement, we were in communication before arrival, during service, and after the work was done. Brian was actually very respectful and personable. He was able to answer any questions we had and offered to assist us further if any more problems occurred. I am happy we chose this business for our repair. They are new to Yelp with not a lot of reviews but have been doing business for over a decade. Black Owned Business too, which I am glad to see as this isn't as common in this industry. I am satisfied with their service and highly recommend them if you need any exterior plumbing repairs!

Second time calling on Jim's for help, but this time it was more of an emergency. My main water…read moreline had a leak and while I suffered no damage inside (thank goodness for a working sump pump), I knew I needed help immediately. HP was there a few hours later (on a Saturday), called WSSC, explained next steps including hooking my spigot hose to my neighbor's so I would have water, and then we were off and running. His team took extra care because my driveway is brand new (zero damage) and dug up only the small piece of lawn that they had to in order to replace the line. They were prompt, efficient, effective, and finished the job within a couple of days. I would recommend them!

Our house is 24 years old and one afternoon I started to feel water dripping on my head. I looked…read moreup an saw wet drywall. I removed some drywall to see where the water came from and just could not figure it out. I called Jim's and they came out the next morning. HP removed some more drywall from the ceiling and found the leak and figured out how to stop it from happening again. The leaking plumbing pipes were a spiderweb of PVC that needed to be removed and re-built. HP did an artistic job with the fix and it was completed in less than 3 hours. So glad I called and happier that I did not need to wait for hours or for a second person to come out and try to figure it out. Thanks Jim's!!!

The team was able to install a mini split at a great price and reasonable time periodread more

Not having heat during the coldest part of the year (so far) is very painful. Jonathan and team…read moredid an awesome job replacing our system. They were incredibly easy to deal with and provided a very fair price. All of these 5 star reviews are well deserved. Dave

Inconsistent communication and lack of follow up with potential clients and employeesread more

I highly recommend H-TWO-O of Maryland. I had a main water pipe job and received four bids--theirs…read morewas the most reasonable. Dwayne, the project manager, explained the work clearly. The job was completed with the utmost care. They filled the cement and even replanted grass in the areas they had dug. I plan to recommend them to all my friends and family.