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    11 months ago

    The team was able to install a mini split at a great price and reasonable time period

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    Review Highlights - W&SON HVAC

    Jonathan gave us an estimate in 48 hours and completed the replacement the following week.

    Mentioned in 10 reviews

    Read more highlights

    F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

    F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

    1.5
    (199 reviews)

    Absolute lifesavers! Incredible customer service from start to finish…read more I cannot recommend FH Furr highly enough! Their customer service, positive attitude, and overall process are incredibly tight and professional. They went completely above and beyond for my family during a stressful week. Here is exactly why they earn a 5-star review: --Lightning-Fast Emergency Response: On the Friday evening leading into a holiday weekend, our HVAC went down. FH Furr dispatched a technician to our house in under two hours. The tech was fantastic and walked us through a couple of great solutions. --Proactive & Compassionate Communication: By Tuesday morning, they called to let me know the required part was in and ready for installation. During the call, I mentioned that our power had just gone out. Without hesitation, they offered to send an electrician to look at it and offered to bump up our HVAC repair time just to ensure my family was taken care of. It turned out to be a utility company issue, so we scheduled the HVAC fix for the end of the week when the power was expected to return. --Going the Extra Mile: Our power actually came back on Thursday, a day early. I called FH Furr to see if there was any flexibility to get the tech out sooner. Instead of giving me a generic script, the customer service representative went to their leadership team to make it happen for us. --Flawless Execution: The technician arrived even earlier than the adjusted time on Thursday and took care of the entire project seamlessly. From the front office to the technicians in the field, the communication was amazing and the execution was flawless. If you want a company that genuinely cares about its customers, look no further than FH Furr!

    **WARNING -- Extremely Disappointing Experience With This HVAC Company…read more I strongly recommend that consumers **do their research before hiring this company. They quoted and installed a brand-new HVAC system costing over $11,000 with systems potentially ranging up to approximately $16000, Unfortunately after the installation was completed, they did not properly test the system to make sure it was actually working. As a consumer, I assumed and the sales person Jonathan advised me that the new system simply needed a few hours to cool the house after installation. However, that was not the case. Since they removed my old unit, my air conditioning has not been working at all. This is especially concerning because I have two double-coated dogs who cannot safely stay in temperatures above 72°F for extended periods, Being left without working air conditioning in this situation is not something I take lightly. I called their office at **302-947-8694** and was told that someone would contact me to schedule an appointment. Unfortunately, after they received more than $11,000, I have been left waiting with an HVAC system that was installed but is not functioning The biggest issue is not simply that something went wrong during installation. Problems can happen with any mechanical system. The issue is the lack of follow-up and urgency after receiving a substantial payment, especially when the customer is left without working air conditioning. I hope the company will take responsibility, send someone out immediately, properly diagnose the problem, and get the system working as promised. If you are considering using this company, please ask detailed questions about testing, post-installation support, warranty service, and what happens if the system is not working immediately after installation.

    W&SON HVAC - hvac - Updated August 2026

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