1. JB Movers

    1. JB Movers

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    Matthews, NC

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    JB Movers

    4.5 (17 reviews)
    Open 8:00 am - 8:00 pm

    Services - JB Movers

    In-state moving

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    Review Highlights - JB Movers

    She gave me Jack's direct phone contact information and I was able to schedule my local mover several weeks in advance.

    Mentioned in 6 reviews

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    Reign Moving Solutions Charlotte

    Reign Moving Solutions Charlotte

    (26 reviews)

    Ballantyne

    As I researched moving companies to assist us after 26 years in our home, Reign kept coming up as a…read moregreat choice. I spoke with their scheduler and felt assured that Reign would be the one we would use, even though they seemed to be a bit more expensive. A few weeks before we knew our moving date, we did a Face Time walk through of the old home to get an idea of what the cost would likely be. The date and time were set, the morning arrived and Reign was right on schedule. The guys worked hard, took their time to wrap furniture, appreciated the lunch we bought for them, and left for the new house where I met them. Some things were stacked (wardrobe boxes on top of each other), a few boxes were in the wrong room, the garage was left in disarray, a fern stand had fallen over and had a broken base, and the treadmill was not reassembled. Reign had made arrangements to have two follow-up movers come when the first "shift" ended, so these two young men unstacked the stacked boxes, arranged the garage, went back with us to the old house and checked to see that everything was delivered, moved a few leftover items that we missed, put the fern stand in the truck, and tried to reassemble the treadmill. When they could not, they asked us to call Jason, the owner. Jason immediately dispatched another employee who also could not reassemble the treadmill. Not to be outdone, Jason called us and said that he was sending another employee who would arrive first thing the next morning to fix the treadmill. Two young men arrived about 8:30 and had the treadmill together in a few minutes. Of course, that is not the end of the story because moving is never a one-day event--and ours began to unfold with some items that needed to be addressed. The movers had "dinged" a few spots in the old house, which took about a week to repair because Jason uses a man whom he trusts to do a good job, and this man was not available right away. When it was finally completed, the repair was flawless. Then we noticed a dining room piece was damaged, so we sent a picture to Jason who came to inspect and assure us that it would be fixed. While he was with us, he noticed a small scratch on the floor in the dining room, so he helped my husband put felt pads under the table legs and on each chair leg. This was above and beyond anything we had experienced in the past. Again, we had to wait to get the dining room server repaired because Jason uses a furniture repairman who does a remarkable job in repairing damaged wood. He even stabilized the piece while he had it. I might not have been happy waiting, but I was delighted with the finished product. After a few days in the new house, I reached for a file in our filing cabinet and discovered it was in bad shape from the move. When I called Jason, he said not to worry; he was coming to our house to help. This is where his customer service will astound you if you have ever dealt with moving companies who just give you a check and make you sign a document that releases them from further responsibility. Instead of attempting to fix the filing cabinet, he suggested just purchasing another to replace it that would be similar cost. He and I picked out one that seemed identical, his warehouse team came to our house and assembled the new one, realized it would not work so they called Jason who told me to order whatever I wanted. It took two tries to get what I wanted, but Jason never hesitated to find what would make me happy. His company should be your choice for any move.

    I have waited a month to write this review and to sit with my thoughts about our recent move. Reign…read morecame very highly recommended to us by several members of our community and friends who had used them. We hired them to pack for us and for the actual move and some aspects of the move were incredible and very professional and others did not go well. The quote and booking process was very efficient and professional and I thought communication from both our team leader, Travis, and from Jason, the owner, was prompt and thorough. I thought my actual moving team was wonderful. We have moved nine times during our marriage due to work relocations as well as personal reasons. The Reign team was highly efficient and the movers did a great job with moving all our furniture, even heavy and more delicate pieces. Things did get a little sloppy right a the end with boxes marked "kitchen fragile" left in the driveway and not all of the packing was logical. It was really very hard to find things because the boxes were not all accurately labeled and didn't have descriptions of what was in them. Some things were just tossed in boxes even if they had been organized in labeled bins in closets of our previous home so unpacking was kind of a disaster. We also had more damaged or just completely lost items than any other move we have ever had. We are missing things like the seat cushion from a chair that is only sold in pairs making it very expensive to replace, the contents of an entire drawer from our kitchen, and then exactly half of the hardware to put our guest bed back together. We then had quite a few things broken - two lamps, a tv, and some glassware. We also had a theft during the move that is currently under investigation with the sheriff's department. We have no plans of moving again but if we were we would consider using Reign for the move itself and I would make sure my valuables were more closely supervised but I would not trust them to pack for me again.

    First Class Movers

    First Class Movers

    (54 reviews)

    Worst experience we have ever had, they held our items in Los Angles for 3 weeks before loading…read moreonto a truck. We only had the few items we drove across the Country with and had to get back to work. We had to make desks out of cardboard boxes since we had no furniture. I reached out daily and they would not respond. When they did finally arrive 4 weeks after packing up our home in California, the main guy rushed us and boxes were falling out of the truck, it was packed so tight. We are missing valuable items, broken items, I received other people's items. Stole cash out of my purse while I was on a business call. Quadrupled our quote and they will not refund a penny. Only wanted cash after the first deposit, I found out other moving companies do not require cash. They would not unload until I handed them the cash and then put 90% of the items in the basement even though they were all marked with specific rooms. I had to hall all the boxes up the stairs and put them in the correct rooms. We have been in NC for 6 months and I am still realizing more and more boxes they did not unload that were ours. I will never us a moving company again, I will take the time and pack a POD myself and get help from family and friends. Then I will know my items will make it safe. By the time they were done they charged us $20,000.00, our house in CA was 1400 sq feet. I would have been better off selling everything and starting over in NC and just brought clothes. We had the master bedroom, living room couch, dining room table & chairs and my husband's desk along with boxes of clothes, Christmas items and patio furniture. $20,000.00 pretty much broke us to get started over in NC. They will hold you hostage because they won't give you any $$ back once they give you the final quote. They expect you to know exactly how many boxes you will have on your first phone call. They never gave me a final bill to file with my tax guy, so I am having to sift through all my Zelle payments, cash withdrawals and proving to him what we paid. My son used a different moving company, and it increased $1000.00 form his first phone call, should have used them. Lesions learned the hard way. DO NOT USE THEM! THEY ARE THEIVES! THEY HAVE THE NERVE TO STEAL CASH OUT OF MY PURSE!!

    First, this company should be called worst class movers. After I paid the cost to move, I was told…read morethey would need another 7000.00 to start. I was told by the broker the crew was professional and well trained. When to crew arrived, they were not professionals, but people picked up from the street. They had no idea on how to pack especially fragile pieces. Consequently, I had to follow them around and tell them how to pack fragile items. On several times I found them packing China by just stacking the pieces together with our packing material. As a result, several pieces of everyday and good China were broken. When I unpacked boxes, I found items just thrown in together with no packing to protect them. When they started on a Saturday, they were late and had seven people to pack when they told me they would return the next day they were three hours late and had half the people to complete the packing so they went and got people off the street who could not speak English. After waiting two weeks to get a delivery date they finally got moving. When the van arrived it was the driver and one person to unload what it took seven people to pack. As a result, thigs were not put in right areas or just piled up in the garage with boxes marked fragile on the bottom of stacks of boxes full of books. I have over 50 pictures of broken items or poorly packed boxes to share if anyone wants to see an example of their packing

    JB Movers - movers - Updated September 2026

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