Remember what good customer service felt like? Sit down, because I'm about to remind you…read more Between November and March I had three different remediation companies in my home. Two were forgettable. Express Dry was not. Let's start with the basics: they showed up 15 minutes EARLY. I didn't know that was still a thing. From the first call to the final walkthrough, communication was consistent and clear, no chasing anyone down, no vague timelines, no "someone will be there between 8am and never." Before anything else, their first responder, Christian, did a quick health survey -- asthma, allergies, immune compromised household members? They came prepared. That meant a lot to our family and honestly set the tone for everything that followed. The crew arrived that afternoon, introduced themselves, walked through their scope for the day, and then proceeded to professionally protect every floor, wall, and personal item in sight before getting to work. They worked in 100-degree heat, in a garage tent with industrial drying fans blasting, and stayed until 7pm on a Friday night. On a FRIDAY. These people have my respect forever. Each evening you get a full inventory and walkthrough of the day's work plus what's coming next. PMs arrived every afternoon to check progress. I'm convinced they swept up every last speck of dust before they left, the house was cleaner than before they arrived. Shout out to Christian, Omar, and the rest of the crew whose names I absolutely should have written down -- I'm sorry, you all deserved better from me. Meticulous. Professional. Health-conscious. Hard-working. And genuinely good humans. No affiliation. Nothing in it for me. Excellent companies and employees deserve to be recognized, especially in today's service landscape. If you're dealing with water damage, a flood, a slow leak, whatever it is call Express Dry. You'll be very happy you did. ---- 3/23/26 Update 1 - Johnny just left, he was checking on the project, friendly professional, and guess what he also showed up 15 minutes EARLY. I'm telling you you're not going to find a better company. ---- 3/25/26 Update 2 - Salvador just left, he was making sure we hit 15% dryness across the project before packing up the dryers and HEPA filters. He also arrived EARLY, excellent communication, called to make sure timing was okay. He was friendly, respectful and informative and asked if there were any questions and advised next steps. I opted to leave their tents up so the next reconstruction phase of the project didn't get dust everywhere. Would definitely recommend this team!

I had water damage under my kitchen sink that leaked into my garage. Express dry was the last…read morecompany that I interviewed after an all day interview process of several companies. The only reason I even went with them was because of the impressive plumber I met with that recommended them. They came that night and helped initiate the process of drying the next day. Noah Lopez was the rep and was my contact initially. I saw 3 restoration companies that day and 3 plumbers so I had a decent idea how of much water damage, estimated time of deconstruction and reconstruction. A lot of companies get a bad reputation because they try and tear up as much as possible and I thought Express Dry was different but I was proven wrong. After a few days of drying, they all of a sudden discovered that my tiles were 30-99% saturated and they had to rip them up which would add another 2 weeks of work. I was confused on how this was NOT spotted initially by them or any other company I saw that initial day of interviewing. Everyone commented on how I should be lucky that the tiles didn't get wet. So obviously I called BS on them. They tried several scare tactics by having me sign some hand written statement that I would be liable and having multiple try and convince me to remove the tiles. Thank God I got a second opinion and had an outside company return to check for water damage and they too once again confirmed that tiles weren't wet and even if they were, there are other options that don't involve tearing up the tile. I thought I was getting a company that looked out for me but they were obviously looking to rip off the insurance company and make money for them. Noah tried to convince me not to contact my insurance company myself and he would do it all for me but I'll glad I called my insurance while he was present. I think that made him upset because after that, he went from being pleasant to being irritated, especially after the process began and I attempted to contact him. There were other things they did that also rubbed me the wrong way but I don't want to get anyone fired. Just another example of how can't even trust people to have some decency, even in 2026

I recently completed a major renovation of my kitchen, master bathroom, and powder room following a…read morewater damage claim, and I couldn't be happier that I chose Coast to Coast. I'm the type of person who is very specific about what I want and I did my homework. I got four different bids for this project, and C2C was the clear winner. Their quote was completely itemized--which I appreciated--and ended up being well under every other retail bid I received. Two people really made the difference: Mary and Bolo. Mary is a literal pro when it comes to the insurance side of things. She worked tirelessly on the supplements to ensure we maximized our RCV payout from our insurance. She caught things the adjuster missed and helped us get the settlement we actually needed to do the job right. Bolo, the project manager, was extremely responsive and reasonable throughout the entire build. Whenever a technical issue came up--even complex stuff like electrical circuit stability or specific plumbing heights--he was there to talk it through and get it handled. One thing I will say for people considering them: you need to be the kind of homeowner who has the capacity to stay on top of the work. If you know exactly what you want and you're willing to stay involved in the day-to-day details, C2C is an incredible solution. It's a partnership, and because I stayed engaged, we were able to hit a level of quality that usually costs twice as much. The house looks amazing (see the photos of the Blue Thunder Quartzite and the Jade tile!). They were fair, they were fast, and most importantly, they were responsive. Highly recommend if you want high-end results without the "luxury markup" of other firms.

This is the second water leak mitigation & restoration we've done with C2C and while the PM on the…read morerestoration portion was outstanding this time, overall, there were more issues with the mitigation than last. Specifically, they subbed out the demo portion to another company which incurred more costs and thus lead to rejection of payment by insurance company. Or rather, it was ruled as costs extending beyond ordinary expenses. Had it been included with the mitigation equipment, the insurance would've likely accepted it, as it did last time. The actual work performed by everyone was great in the end, just as it had been last time. Everything was remediated properly and more importantly, timely. Brandon the PM on mitigation along with David the PM on the restoration side were great, with David being the most responsive and communicative PM I've ever worked with. Meaning, updates everyday, as promised. That was the best part of the whole project for me as an anxious homeowner. I will say that my own insurance agent didn't help matters either in this case. He was super hard to work with and eventually C2C had trouble reaching him. This also soured the whole experience as everyone worked to track him down by phone and to prove that all expenses were legitimate. I'm on the fence as to whether to use C2C again for mitigation. Would not hesitate to use them for restoration though.

We were so pleased with the care we received from the team at Servpro! We called late in the…read moreevening and were so grateful they got back to us as we did not know what to do! Luis and all of the team were very pleasant and considerate and appreciated Luis keeping us in the loop with all they were doing, even with fans/blowers going! LOL Thank you, Servpro!

This is my second time using ServPro for an unfortunate bathroom leak, and the second time I've…read morebeen impressed. Sam came out quickly, got the ball rolling, and every step has been as easy as possible. They are super attentive, here checking moisture levels on the weekend and trying hard to save whatever they can for minimal invasiveness. Every person they've sent has been kind, professional, and respectful of our home and time. We worked most with Allen and Jeremy, who both exemplified the these qualities. I've been burned by contractors before, but this outfit is really good with service and quality. Working with them has made a lame situation as painless as possible.

Had water damage underneath my kitchen sink that needed to be addressed ASAP. Darwin and his team…read moreof David and Jose were out promptly the next morning after my call. They were very professional, friendly, knowledgeable, and understood the stress of not having access to the kitchen. Considering they had to remove all of the bottom cabinets, the length of my kitchen, they were extremely neat and clean about the process. Darwin always responded quickly to any questions or concerns I had. He also spotted that there was a layer of vinyl peeking out from underneath my flooring. He discovered that there was moisture underneath the stone travertine tiles. Thank goodness he spotted that!! Darwin, David and Jose are a great team. Highly recommend them.

This company is fantastic and approved by USAA. Manny, their carpet installer, did a great job,…read moreworked with us on room equipment removal and had great customer service. Dave & Anne

I am late posting this new update to my last review. Billy…read morethe owner personally came out to ensure that the job was done correctly. He had the foreman Jason perform the work. After everything was completed Billy personally called me and conveyed his apologies for all that did not go correctly. Ultimately Billy compensated part of my bill. Thank you Billy for doing the right thing.

Started out with a 8am appointment on a Monday , no one showed . I waited 4 hours and finally got a…read morecall from Jason they were not coming . They showed up the next day assuring me they would take down the drywall and treat everything then rebuild everything just like it was . The contract said they would come out repeatedly and check the moisture levels , no one ever came out . When I contacted Jason about the rebuilding he said his painter wasnt very good , to find my own painter . Then he said his drywall guy was messy and he had no one to put back in my washer and dryer . So he was not interested in doing any rebuilding like was promised . So I could of been finding people to do the work in the days that everything was drying out . When I texted him about all this he never responded . If I knew all this going in I would of went with another company that actually does what they promise . Do yourself a favor and find another company to mitigate your water damages .

We had a major sudden leak with disastrous consequences and extensive flooding to the entire first…read morefloor of our beautiful home in Carlsbad. As luck would have it a friend went through a similar situation and recommended Command Restoration and they showed up right away to begin water damage mitigation and then they took me through an extensive restoration and remodel. Shout out to. Cameron and his whole team especially Tom, Jose, Alex, Chester they all did a fantastic job!

"I highly recommend Command Restoration! We had a water leak in our kitchen ceiling, and this…read morecompany was fantastic to work with. They arrived right on time, were incredibly professional, and were more than willing to answer any questions we had throughout the process.A special shoutout to our crew, Jose, Ricardo, and Gio. They are incredibly hard workers, did an amazing job, and left the entire area very clean when they were finished. I would absolutely recommend these guys and their company to anyone dealing with property damage!"

Great quality, response time and fair pricing! Would highly recommend to anyone. Albert and Nathan…read moreare a great team and provide daily updates on the project.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.

We had a leak in the wall of our house this January and I got referred to Ivan from Dry Right to…read morecome and do rapid remdiation and drying. His team showed up immediately and started drying us out! Within a day the whole place was dry as a desert. Ivan was extremely good at communicating and picked up his phone any time I called. He was instamental in helping us communicate and align the claim we had to make to our home owners insurance company. He provided an extremelly valuable service. I would absolutely recommend anyone needing drying services to call Ivan and his team!

We recently experienced a flood in our apartment, and what could have easily been one of the most…read morestressful and overwhelming situations turned into something completely different because of Dry Right. Big shout out to Mike, Garrett, and Ivan. From the very beginning, their team treated us like family. They were incredibly responsive, quick to act, and consistently professional in every interaction. But what truly stood out was the way they made us feel throughout the entire process. They took the time to walk us through every step, made sure we felt confident in every decision, and gave us a level of reassurance that only comes from true expertise. At a time when everything felt uncertain, they brought clarity, calm, and trust into our home (keep in mind I was 9 months pregnant and they still gave me peace). They didn't just handle the drying and restoration, they completely changed the emotional experience of what we were going through. I never thought I would say this, but I no longer associate this situation with stress or trauma. Instead, I think about how positive the entire process was because of them. If I had to go through this all over again (which I hope I never do), I would choose Dry Right over and over without hesitation. I'm genuinely going to miss seeing their team, they were wonderful to work with. I cannot recommend them enough. I wish more contractors operated with this level of care, integrity, and professionalism.