My mom and her husband went to T-Mobile to get their phone screen replaced after being told they…read morehad a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust.

Just there to take your money. Apple warranty? Never handled. Phone service? Lol i had to use my…read morejobs land line. My life is extremely busy, i dont have a steady schedule, i am a full time student, father, and full time employee. Completely useless service and it aint the stores fault. Need international service? Good luck. You will not get the service you need when you need it

I'm actually excited every time I get to go to Best Buy to pick something out in person, because…read morewith the way the world's going digital, I truly love the fact that I can go to a traditional Brick + Mortar store and get my hands on items that I might be seeking at that time. They don't always have everything, but they still have plenty of staff walking about that I can ask questions to and who will help me do some research on whether they have it or not and that's something I still appreciate. This location is my tertiary Best Buy option, which I love the idea that I still have three options local to me, and in this location, they are surrounded by other large destination entities, so you may be able to bundle the trip with other items on your to-do list. It's a very large parking lot, so parking is usually not an issue and there are multiple entrances to come and go, should one of them get gridlocked.

Last review was a good experience. This time, I'm quite…read moredisappointed with the customer service I received. I purchased an SD card for about $55 and simply asked for help transferring photos from my phone because I wasn't familiar with the process. I was surprised to be told I would have to pay $40 for assistance. I'm sure it wouldn't have taken more than five minutes to show me how to do it. Instead of offering a quick explanation, they immediately referred me to a paid service. Very disappointing experience at Best Buy. I expected better customer service.

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!

They replaced my phone screen quickly and at a good price! Very friendly and professional.read more

Walked in looking for accessories for my IPhone and Jessica was very helpful. They have great…read morecustomer service. They have lots of choices on network deals. Very friendly environment felt like i was part of the metro family.

I got there 5 minutes before closing time just to make a payment which literally takes 30 seconds…read moreand as soon as I stepped out of the car the young lady working ran to lock the door and proceeded to ignore me while I stood there in 100 degree weather. And that's on bad customer service.

Very poor Customer Service. They sold me a defective phone and refuse to exchange it. The owner…read moredoes not care if you are returning customer. I will never to business with this store again.

I had done a transcation with the owner Adel and sent him advance money for Puregear Type c…read morecharger1200 units which he took money from me but only sent me 490 units of charger and has been giving me a runaround since july 12 th saying it is on its way , when you see the tracking he sent it shows that 7 boxes were never ever sent . First couple of times he lied and said he is looking in to it , then he started saying he is busy and noe he does not even pickup the phone . BIG LIAR , UNTRUSTWORTHY , SCAM ARTIST , BE CAREFUL and DO NOT give him ANY MONEY or place any order with him in advance . BIG WARNING

I showed up 30 minutes before they closed and he still managed to Fix my iphone... he even stayed…read morelate. Not to mention beat everyone's price when it came to fixing my iphone. GREAT place! Its hidden... pull in through the back on arroyo

So I bought a iPhone 16plus! I called 611 and the store as they dint gv me a receipt but left no e…read morethe less! So I get the tracker of course they wouldn't put my address I called 611 and they said go to the kiosk guy says call ups! lol none the less no phone charged 1k less! Garbage specially the guy who's answered Sunday at 11! The girl amazing customer service no unit#! I'm bouts to con cancel All my lines after 7+ years! GARBAGE!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This place is a total fraud they decorate the outside of the store to look like an official Tmobile…read morecorporate store. Nothing on the outside of this store gives any signs of it offering any other services besides Tmobile. We went in there today to purchase a SIM card for a new phone but they try run a scam saying they can't sell the SIM Card unless you have them connect it for 3 times the price of what a SIM alone cost. A 5 year old kid can take 3 mins and go online to activate the new plan themselves. I wish we could give a negative 5 stars not only for there horrible customer service but for there scam they run. I will be notifying Tmobile corporation asap to let them know about this bussiness. DO NOT SHOP THERE!

I came in here and the employees didn't say anything. They helped the next customer who came in…read moreafter me . So when one of them was finished with the customer who they helped first I went to her desk. She asked me to wait . The other female asked me if I was switching and I said no. She proceeded to ask me in from of the other customers if I had an ID or passport. Which I responded of course o do! I by then was super irritated . She then told me not to give her attitude! The bell ! They pissed my off and yes I cussed at them to which one of them responded you kiss my ass too. I went back inside to record them and ask her to repeat what she had told me. She wanted to call the cops . This place racial profile you . They won't ever get my business and these ladies need to be more professional when we walk in ! Of course I was irritated when I wasn't helped ! To their boss check the video and see for how long I waited and wasn't helped. This is ridiculous!