Honest and fair, to a t you will not be disappointed Andy and crew mate true professionalsread more

I had an excellent experience here. I came in 45-60 minutes after they opened on a Saturday morning…read moreand the guys told me that it would be a couple hours and I should give them a call round then so they could give me an estimate. When I called back it was an hour or less that they estimated and since I needed to get it done, that was fine with me (the dealership wasn't able to get me in for a couple weeks, so waiting an hour was great). When I got there I pulled out my Kobo so I could read and within 10 minutes of arriving they let me know that since they were waiting on something with another car they'd get me taken care of. I was there for maybe 30 minutes total, a happy surprise. I'll come back to them and I'm glad I've found a place around here for my oil change.

Everything! I have all the maintenance on my 36 year old car and it runs like a top!!read more

don't have your work done here! my exhaust hangs 1" from the ground! crappy work! said i was in a…read morehurry to cover there shit work! spent too much money to have amateur mechanics to do the job right!

I went to get an oil change. I got a call saying that two of the axles had cracked. They asked if I…read morewanted to see it. When I got there they showed picture of a cracked axle. This was not my car. They tried to trick me by showing false pictures so I would spend $2,000+. I later got it checked my another mechanic and it was confirmed nothing was wrong with my car.

I just showed up there to ask if they can take a Quick Look and how much. They did not hesitate…read more(considering they will about to close in 45mins) to help and even gave me such a reasonable price.

Been coming here for all of our service needs for 15+ years. Love and trust them. Friendly,…read morepersonal, professional. Will never go anywhere else. Acquisition by GreatWater hasn't changed the core team whom we love. Five stars well earned through the years.

Terrible service. My regular mechanic is in Philadelphia where I live normally, I came home to…read moreGlenview due to corona. I love my regular guy back in Philly and he had let me know last time I went in I needed to get the brakes replaced soon, when I asked for a quote he said it would be about $200. I'll be driving back to Philly and need to get that taken care of before that long drive. Before I even brought my car in to Hillerichs I explained what work I needed done and asked for a quote which they would not provide for me. Red flag number one. I scheduled a time to bring my car in for the brake replacement and oil change. A few hours later they called me with a laundry list of other "issues" I should get fixed, none of which my regular mechanic had brought up. Red flag number two. They then told me that it was going to cost $450 to replace just my front brake pads plus an extra $200 to clean some rust off the back brake pads (the were elusive and not helpful in teaching me when I asked for an explanation of the danger of this rust). A simple search on groupon reveals that there are a myriad of other mechanics within a 30 mile radius that will replace front brakes for around $200. Red flag number three. I literally laughed and told them no way. I asked how much the oil change would be ($40) and then they asked ME what oil my car uses. Maybe I should be a more informed car owner but surely the mechanic should know what kind of oil to use. After all this it took them a full day to perform the oil change. When I did go to pick up my car I was hit with a $40 "inspection fee". On the very bill they handed with me, they wrote "customer says brake pads are worn down and also needs oil change." In the "inspection notes" they wrote (not exact quote) "brake pads are worn down, rear brake oads are rusted, oil change needs to be done." So they charged me $40 for me to tell them what was wrong with my car. Huge waste, will not be returning.

Got to be the best shop i've been to. This says a lot being that i've lived in many cities and…read morestates. I had a problem with our super old jeep while in Chicago from the quad cities. This was the closest shop by our hotel so i gave it a try. The place is immaculate. Super clean but they are so damn professional. Fixed my car and i even told em to fix other things that was wrong with it. They worked with me with the pricing and they did a great job. I would go to this place for all my car needs if they were closer to me. I might even drive to them for major car needs they were that good.

Quick and honest service. I was very impressed with the establishment and professionalism. I will…read moredefinitely come again due to their reasonable prices and nice work.

Love Skylark! A very honest and reasonably priced auto shop in Park Ridge. Pat, the manager, could…read morenot be more straightforward and an all around good guy. Their honesty is unparalleled. I have brought quotes from my dealer and their guys will do the work for 1/2 the cost, or even suggest that it's not necessary. Park Ridge is lucky to have them!

Always friendly and fair. Recommend to anyone looking to get a repair done, oil changed or…read morebasically anything.

Excellent and knowledgeable mechanics that are VERY reasonably priced. My neighbor and I have been…read moreclients for many years. They will not perform unnecessary repairs and are easy to do business with. Cash is preferred but credit accepted.

Been going here for years! Low key, honest and reasonable pricing. I just went in again for a loud…read moresqueal in my breaks. Everywhere I went, including the dealership, stated that the brakes were good and they don't know what was causing it. I went there and spoke with a gentleman by the name of Martin or Sam at the counter and he was completely accommodating. I believe Ivan is the name of the owner and he's always treated me the same. Fixed the problem by suggesting we start with a different type break pad replacement and go from there. Solved! Great place that doesn't want to nickel and dime you. Diamond in the ruff type repair shop in Des Plaines.

My first time here. Honestly I was skeptical just looking at the reviews. I really shouldn't have…read morecome to assumptions. Yesterday I hit a curb and as a result of the impact, it went flat. Not only that but the wheel alignment was thrown off too. I dreaded at first because I knew today was Sunday and it was a holiday too. Double whammy. I did frantically search for auto shops in hopes that some places were still open. Thus I stumbled upon here. One of the technicians, Jose (who literally got hired yesterday might I add.) stated that although the specific tire wasn't in stock at the moment, he would reach out to the Skokie location as they did have the tire in stock. Cut to 4 1/2 hours later, (Honestly I didn't mind the wait as I really didn't have solid plans today) Jose tells me that the Skokie location was closed and the tire would be in tomorrow. As I was filled with despair, Jose told me that he would check to see If by chance I had a spare in the trunk. And... there was. Relief poured into me as well as embarrassment at the fact that I didn't check for a spare firstly. A lot of time could've been saved if I had. Oops lol. With all that taken of, Jose told me again that the tire would be in tomorrow and that I can come and have it changed at the no cost for the inconvenience. All in all, I was surprised and very content with the service (albeit at the cost of my negligence lol) Especially with Jose. That man is something else. High praise to him. TL:DR, Don't jump to conclusions. Take the risks if necessary. I did and it paid off.

I had a leak in one tire. The responder sent by AAA said there was a small nail in the center of…read morethe tire and it could be fixed. I was very happy to find Pep Boys was open on July 4. I called and made an appointment for 4:00. When I got there, I was told there was only one technician there, he was at lunch and there were too many people ahead of me so I couldn't be taken care of. When I said I had an appointment I was told the appointments were made at a central location and they didn't know the situation at individual stores. There was no sincere apology, no offer of anything to accommodate me. Needless to say, I would never go back there. I also would not be inclined to patronize any Pep Boys stores. It was my first experience with Pep Boys and will be my last. I am making sure to tell everyone I know about my experience. They not only lost my business, they lost the business of everyone I tell, including my friends on social media. How foolish. I made an appointment and my tire was repaired the next day (Sunday) at Just Tires.