We first came to Tuan at Family Auto Care to service our 10+ year Nissan Versa. We were looking for…read morecompetitve pricing to service the car since all the shops around seemed a but overpriced. We saw Family Auto Care and decided to visit. Tuan is a very amicable and a straightforward about pricing and service! He was able to give a full breakdown of the services we requested at a pricepoint that beat out other shops in the area! He also serviced the car quickly for the amount of maintenance that was needed, and it ran great afterwards. Tuan also shared his many years of experience under Toyota and Honda, and he openly displays his certifications and achievements from his career before sending us on our way. Now I am taking the Versa back another round of maintenance and Tuan was able to take me in at sudden notice. Still offered a great price and timely service! If you're in the area, I'd highly recommend giving Family Auto Care a try. From Tuan's experience, Japanese cars seem to be his specialty, so I would keep that in mind. But overall, Family Auto Care seems to be a fair and transparent auto shop under a hardworking and thoughtful manager.

Another visit at Family Auto Care. This time i went in for replacement shocks and struts, along…read morewith some converting parts from OEM to the new shock n struts. And also alignment for after suspension parts replacing. Tuan, & his team got my car done in about 1 and half days. My car was already done an hr before noon the next day. Tuan called, and told me my car was ready. When i arrived there for pickup, they even washed my car for me. I was suprised coming to a clean car too. My ride is finally confortable again with everything back to stock. Highly, recommend this shop! Tuan is the guy to go to! Thanks again Family Auto Care. I will be back for future repairs.

I had a problem with my GLK 350 in which I installed a CarPlay screen to update the audio system…read more But I inadvertently damaged the climate control wiring when reinserting the head unit. I reached out in Yelp to find a mechanic and Ali contacted me to help fix the issue. The reviews were great for his shop so I brought my vehicle in. And Ali was able to fix the damaged wiring and send me on my way in reasonable time. Where most shops I contacted wouldn't touch this issue, Ali tackled it with professionalism and ease. He also kept me updated with excellent photos of his progress. As many have said here, I highly recommend Ali for the quality of his work. Thank you again Ali!!

My car's engine light was flashing so I pulled over and turned my car off to be safe. I was…read morerecommended this service shop, and I am so happy to be serviced here. The team is attentive and responsive and reassuring. My car needed to get its spark plug coils changed out, and they took time to check my car for safety, replacing my headlights and even cleaning the covers so they are so clear now! The attention to detail and clarity of what my next steps are greatly appreciated. I look forward to continuing to bring my car in for quality maintenance and performance. Thank you Ali & Nathan & team

David was amazing to work with. We brought our 996 Carrera 4 which has not been driven in quite…read moresome time and after his inspection, he broke down the work with must do, recommended, and then items that are okay for now but may end up needing attention in the near future. He was very responsive when asking for updates, and in conversations, it was clear he was extremely knowledgeable about the vehicle, common issues and what needed to be done. His pricing is also very fair - definitely significantly better than taking the car to the dealership. He even washed our car and did our smog check, which was a nice touch! I'll be bringing all Porsche's to David for any work that needs to be done

Passionate about their craft, knowledgeable, professional, and takes the time to explain what needs…read moreto be done and why. Excellent communication from initial quote to pickup. Appreciate transparent, fair pricing as well.

Paid $900, supplied my own part, told him not to guess. He guessed. Misfire still active…read more Brought my 2015 VW GTI in for a confirmed cylinder 2 misfire (P0302). I had already done my own diagnostics before drop-off -- swapped the coil pack and spark plug to other cylinders, misfire stayed on cylinder 2, ruling both out. He quoted $600 over the phone using his own parts, which I agreed to. When I showed up, he pulled a bait-and-switch: he would only honor the $600 price if I supplied my own part. I had an OEM Bosch fuel injector at home but hadn't brought it because the original agreement was that he would supply parts. He knew this and still changed the terms at drop-off, forcing me to go home, retrieve my own part, and return -- just to hold him to a price he had already quoted. I told him directly: I do not want this injector thrown in if it isn't confirmed as the cause. I want the misfire fixed. He acknowledged this. He then told me it was 90% likely the coil or plug -- the exact two components I had already tested and eliminated. He installed my injector anyway without confirming it was the fault. It didn't fix the misfire. The quote continued to change. $600 on the phone became $650 in person. He then added carbon cleaning and quoted $900 total. Later he texted $1,000. I had to remind him of his own quote -- he agreed and admitted he didn't remember what he said. I wrote "Cyl 2 misfire" on the work order as the service requested and signed it. He called at 2:25pm saying the car was fixed. I paid $900 and drove home with the engine stumbling worse than before. Scanned the car at home -- P0302 still active and confirmed. A new fault code also appeared that was not present before drop-off. I returned to the shop in good faith and gave them the opportunity to make it right before taking any further action. They refused. $900 paid. My own part used. Bait-and-switch on parts and price. Explicit instructions ignored. Misfire unresolved. Car running worse. BAR complaint filed.

I needed them to take a look at my car for a second opinion with a transmission leak. They were…read moresuper friendly and helped me out and showed me where the leak was. I will be bringing my Golf GTI back here for future service needs for sure. The stealership been hitting me hard. Thank you Tony and Mike!

Chris at Auto Clutch and Transmission has continued to build my trust almost every time I go in…read more Two days ago, the check engine light went on. The message said " vehicle dynamic system need to be checked." My gas mileage also went from 25 mpg to 18 mpg. I took the 2016 Forrester in and Chris hooked up a diagnostic tool and said let's check the fuel regulator. He cleaned it and it worked. It took him less than 10 minutes and did not even charge me. Maybe the half dozen Stan's donuts was enough!

Provded free towing, and was very transparent with the prices…read more Very satisfied with the service !

Richard knows his stuff and gave out good information and guidance even prior to working on the…read morecar. He wasn't concerned with just getting paid for a big ticket jobs. Would work with him in the future.

Didn't do work with Rich (my issue wasn't something he worked on) but he responded quickly and…read morefollowed up on my message. I'll work with him in future if needed hopefully.

Great experience with Alirio's Garage…read more My 2018 Infiniti QX80 (202k miles) developed a low-RPM hesitation/shudder during light acceleration. After doing some research, it appeared to be related to aging transmission fluid and the torque converter. When I contacted Jorge at Alirio's Garage, he immediately understood what I was describing and was willing to do the service properly rather than just a quick drain-and-fill. He performed a full transmission service including dropping the pan, cleaning the magnets, servicing the internal filter, and doing multiple staged fluid exchanges using OEM-spec transmission fluid so the old fluid in the torque converter and lines was actually replaced. The result was immediate -- the hesitation is completely gone and the vehicle drives smoothly again. What impressed me most was Jorge's honesty and attention to detail. He scanned the transmission control module beforehand to make sure there were no codes. He even pointed out some rust around the transmission pan drain area and recommended replacing the pan at a future service, but he didn't try to upsell the repair now. If you're looking for an honest and knowledgeable mechanic in Santa Clara, I would absolutely recommend Alirio's Garage. I'll definitely be back.

Great experience with Alirio. He honored the original quote for my oil change and was transparent…read moreabout the labor costs for a potential transmission fluid service. Honest, fair, and professional. I appreciate the clear communication and would recommend him to others.

Friendly and professional. Quick and quality service. Would come back in the future. I had an old…read morevehicle an they made it run new again.

This is the only place we take our cars. Tin is honest and reliable. Because of Precise Auto, our…read more2000 Suburban and 2005 Outback are still running beautifully! Our 2019 Outback is the newest addition to Precise's care. Thank you Precise Auto Care!