I came in to shop for Clinique products and had a very positive experience with the sales associate who assisted me. He was knowledgeable, offered thoughtful suggestions, and took the time to show me several shade options. The area was clean, organized, and well stocked, which made shopping enjoyable. The only aspect of the visit that felt unprofessional was observing an associate making a phone call to an employee to cut their shift in an open area where customers could easily hear the conversation. While I understand these calls may be necessary, they would be better handled privately and out of customers' earshot. read more

I stopped at Ulta for some makeup I had ran out of, as I was there my daughter saw the tinsel and asked if she can get some. We were helped my Moni I believe is her name. She had short hair and tattoos. My daughter was so excited to have the full experience. As soon as I get to the front, the girls seem annoyed that we are there for the tinsel. Maybe because of how viral it went and how many clients want it done, I don't know. Instead of doing it in the salon area, they take us to a room behind the salon. It felt as if we weren't good enough to be in the salon so they had to put us away lol. When my daughter sits down, Moni begins to brush her hair and proceeds with her rude comments. She asked how many colors she wants and I said "3." She then said "You can pick 2." It wasn't what she said but the way she said it. Whatever we choose 2 colors, then she starts making comments about my daughter's hair. "Yeah you guys always like to bring them here after school with their hair not brushed" I looked at her and told her that I did brush her hair and if she wanted I can brush it again right now so she doesn't have to." She doesn't respond to me instead she turns to my 5 year old and says "Do YOU want your mom to brush your hair?" And my daughter didn't know what to say she looked at me and looked anxious. Moni then continued to brush her hair and tells her "you have really pretty hair you really should be brushing it" LIKE EXCUSE ME!!!!!! I always have my daughter's hair nicely done. This day she wanted it down and it was brushed! She's in kindergarten, Moni clearly doesn't have kids and doesn't know that their hair isn't perfect at all times. I'm not a savage, I didn't take my daughter in with tangled crazy hair. I hated the experience and it was the first and last time I ever go to an Ulta salon. read more

Love the MAC makeup counter here! Came for the mac event and Jessica did my makeup for my maternity shoot! I love that this location is very helpful and very well stocked. I always find what I'm looking for. read more

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Giselle M was very helpful in finding things for both me and my mom she definitely needs a raise!!

Cora V does my eyebrows and she's the best! seriously. all the girlies are super nice, it's big and clean. I love going!

Darlene was very helpful helping me understand skin care and finding my skin tone match for makeup. She was very thoughtful and thorough making sure she tried different shades to see the best fit for my skin. Thank you Darlene! read more

Ulta Beauty - Light foundation skin tone match thanks to Darlene for helping - Cosmetics & Beauty Supply Near Me - Redlands, California

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Rude employee. I understand people have bad days, but please don't take it out on customers. Don't act bothered by customer's presence. You're in customer service after all. read more

I recently visited Ulta to pick up my Birthday Freebie and left feeling quite disappointed. The cashier who had orange hair informed me that the store was out of stock of the free gift. I found this unusual and frustrating, especially since I was able to successfully redeem my birthday offer at Sephora shortly afterward. This leads me to believe the inventory management or staffing was inadequate at this location. Beyond the stock issue the cashier's attitude was particularly poor. I felt she was unhelpful and seemed visibly annoyed when I simply asked about the free item. While I still proceeded to purchase a few products the whole interaction significantly soured my shopping experience. Ulta needs to address the professionalism of its staff. Some of the younger cashiers need to be more respectful and leave the attitude at home. A better customer service approach would make a huge difference. read more

Rebecca was SUPER HELPFUL super nice!!! She went above and beyond showing me the blushes and me feel very comfortable with asking her for help with other products Love love love thank you Rebecca!! read more

This location sells used makeup items to customers. I spent approx. $400 and some of the items purchased were obviously used. Lost trust.

My daughter and I go to the salon, Nia is great. It's so convenient to receive hair services and shop.

I went in the other day and EVERY single sales associate was genuine when they asked if I needed help with anything. I was so blown away by the customer service and how everything looked so appealing. I've been to the OTHER store, this was a much more welcoming atmosphere and I appreciate that. read more

I went into Ulta a few weeks ago to buy face moisturizer that I had not used before. They did not carry that brand and so I was randomly looking at products. And this lovely woman Joanna came up to me and said, I know exactly what you need. And she put a couple of these products on my face. And I was in amazement. I had never even heard of these products (Fresh is the brand), and I had used many expensive brands before that don't even come close to how good this brand is. She was so kind and knowledgeable and professional. I purchased a couple of the products. They were amazing. And I went back yesterday just to find her and get a couple more items from that particular brand and she again helped me, she was there. And I said, I was looking for you! Joanna is amazing, so if you go in there, ask for her. She is so sincere and experienced. I feel really appreciative to finally have someone that knows what they're talking about. And not just selling products to sell products, she is awesome! read more

I went to Ulta today to purchase a moisturizer. Joanna approached me and asked if she could help me. She was wonderful. Knowledgeable and friendly. I don't always feel comfortable in cosmetic stores because I am 70 years old and everyone else seems so young. But Joanna made me feel very welcome and valued. Put a smile on my face. I will ask for her the next time I go in. read more

Andrew went above and beyond. Thank you so much. I will be returning. I felt heard and really enjoyed myself

I went to purchase curl Smith cream. On 12/ 29/25 there was a short dark complected, Mexican woman. I think she was one of the managers. She was making terrible faces walking around like she was mad at the world!. I couldn't even approach her for help. That's how bad it was. I got home, I realized I got the wrong one. So two days later, on 12 3125. I went back to return the curl cream to get the right one that same manager was there once again!. with the same terrible attitude. It was very strange. I called to get her name. They said three managers working jasmine Michelle and Gabby working that night. I gave you a description of her. You should be able to figure it out. I will not return to Ulta anywhere again. read more

Andrew helped me pick out a fragrance. Great customer service- especially during the busy holiday season! Thank you Andrew!

When I come into this Ulta i usually feel like some employees are not tentative or have an attitude. For example, when the cashier, Giselle, rang me up today she was in what felt like a rush. I had a coupon, rewards, and a gift card that I wanted to use but because she wasn't patient or simply didn't ask she had to restart or ask for assistance (manager codes??). When asked if I can combined coupons she's responded rudely. I was having a great experience until my interaction with her. Only reason I'm leaving a 4 Is because of Shannon from MAC! When I go into the store, I always look for her! She's extremely helpful and gives great feedback when I ask for her opinions! She's always has a great attitude and vibe when I see her and I appreciate it! I also appreciate that she asks lots of questions to make sure to picks out the best items for you. Side-note but she's also really good at picking out fragrances, she's helped my sister and I pick out amazing perfumes that couple of times we've gone. Look for Shannon whenever you're at this location, she's truly the best! read more

This is my neighborhood Ulta and I come here very often for my skincare and makeup essentials. The staff is usually knowledgable, friendly, and not overbearing. However, I had a weird experience today. An employee approached me while I was checking out the Korean skincare section, and rambled about how it's a 'hit or miss' and that she 'doesn't know what they put in it' and then ultimately said, 'I don't like the Chinese stuff anyway it's weird' this came off as EXTREMELY racist and bigoted. She proceeded to take me to another product stand, showed me an item, and said 'this is American made all in the USA' This interaction is NOT okay. These stereotypes are harmful, and on top of that it was unprofessional. I was shocked in the moment, but I'm glad I let her keep talking so I could bring it up to a manager at checkout - which is exactly what I did. I hope this employee learns a thing or two about professionalism in the workplace, and understands her words are impactful. ( on top of that, even if a company/product is labeled American made, the ingredients are almost always imported - on top of that other countries have stricter guidelines than the USFDA and are proven to be safer & of better quality. She's not only horribly wrong, but ill informed) As I said, I shop here quite often, and the staff is usually wonderful, even if they're busy. This however, prompted a negative review. read more

I just have to say I had a wonderful experience at Ulta today with two different amazing sales reps. One helped me with hair concerns. The other helped me with make up. I am an older customer. but they went out of their way and made the experience wonderful. I would like them to khow much their fantastic service meant to me today. read more

Love the variety of makeup the selection of perfumes are off the chain, employees are on top of everything. Love this place.

Very disappointed with the Salon Service especially ISABELLA and her manager. Horrible customer service Not professional at all!!! I set an appointment a week ago and received 4 confirmation texts and I did confirm just to get to the salon on time. And be told she did not have enough time to do my hair. She would only be able to do half? Like why would I only want half my hair done. The excuse was that the computer booked the appointment wrong and double booked her time. Asked if my number was correct and said someone should have called you to let you know. NO ONE CALLED ME. They did not try to call the other person to move her appointment just put me out without a care. Had to ask for them to find me another store I could into today! Luckily the Rialto location had openings my saviors!! I will not go back to Redlands location and no one should either. read more

So first things first I wanna come here and say how disappointed I am with the salon service. I made an appointment at 1:30 yesterday to come in to do a formal hairstyle , but I was told by the stylist with tattoos / long black hair/ skinny ... that they were short staffed and the wait was going to be about 15 -20 minutes because its just her and she was with a client still being serviced on , I was on a time crunch and I wasn't expecting to wait . The Stylist didn't seem to care and ignored me, I did let the Stylist know that she could've at least gave a courtesy call to let me know that that they were behind 15-30 minutes , so I could have cancel or reschedule. I don't even waste your time with this solan read more

If you are looking for hair dresses go to Cori, she originally fixed my hair when I accidentally made it turn green. Today she did partial highlights and it came out absolutely stunning! She is so sweet and takes her time listening and explaining the process. Finally someone who listens to what I want my hair to look like. Absolutely recommend Cori, her services and expertise is worth every penny! read more

I had an enormous issue at hand and had no idea what to do. I called the Ulta beauty store Nearest to me and a woman by the name of Jasmine answered the phone. She was quite pleasant, very sweet and accommodating. I told her my situation and how frantic I was and how I was Terry Trump I could lose the hundreds of dollars I spent on a single item because I got the wrong one. She reassured me. Everything was gonna be OK and she would help me to the best of her abilities. She not only helped me, but dropped knowledge on some facts of how to return and exchange with Ulta. After speaking to Jasmine, and letting her know my situation and problem, She came up with with a solution, which was so reasonable that it made me feel a lot better. Not only do I think Jasmine deserves a raise like everyone else says in around here, I believe she deserves a leadership. Roll if she already does not have one. She is knowledgeable about the store, items and policy procedures, but she knows how to speak to customers with correct customer service etiquette as it should be. Shout out to you, Jasmine you made my night better and now I can go love all over my handsome husband who is digging through everywhere to find the receipt. Again, thank you and I hope you enjoy the holidays with your family. read more

Spent a pretty penny here today, second time this week.......‍. The thing about this place for me is I can stay away for a year at a time and then once I come back, I'm back a couple of times right in a row.......I guess that's why it cost me so much at one time.... anyway, we are headed out on a mini Vacation tomorrow......So I stocked up on some fun things for us girls.... like facial masks, foot soaks, & eye gels ..... new booties too with some other fun things... The aisles look like each aisle will lead you to a front check out person but not so, usually you'll need to find the one aisle that feeds in to the front. The girls are pretty quick so the line goes fast. Plenty of parking, mask are required and the 6 ft rule applies...... read more

Ulta Beauty - Facial & foot mask - Cosmetics & Beauty Supply Near Me - Redlands, California

I came looking for a shade match for a sunscreen foundation and Jessica found me the perfect thing I needed. She was so sweet and extremely helpful not only to me but other ladies as well. I was super impressed by her multi tasking ability to make sure other associates were helping other customers when they approached her. Honestly she made my day nd I don't regret spending the money on a product I was professionally fitted for. read more

Manager on site has bad attitude Not friendly or welcoming So I just left I'm not spending money in a place that has poor service. I didn't see her name but I came in on 11-14-24 at 10:30 AM If you don't like ur job find a new one read more

The cashier at check out was so snobby. Emma, if you hate customer service please quit this job. It wouldn't hurt for you to smile or ask if I found everything okay. You also forgot to use my points. If you were paying attention, you probably wouldn't have missed that. read more

Super clean store very well stocked and kept getting asked if I was looking for anything specific which I was & already knew where to go but so sweet of them to ask nonetheless! Was checked out by the sweetest & nicest girl name Anastyn(hope I spelled that correctly) read more

This store is very clean and well-organized and the staff is really sweet! So much good stuff!! Also, Sales associate Roman was a HUGE help to us and assisted me in finding the exact shade of lipstick I needed. Love him!! read more

This is 5 stars for JENNA AND JENNA ONLY the girlie pop with the red ginger ish hair. She slayed. She helped me. She gave me her full attention. She found me the best skin care for my skin type. My skin feels so fresh and hydrated. She helped me find good products that complimented my skin tone. I've never gotten so many compliments on my scent from the oil she recommended me. She is just that B****. She is that girl! I would go back only for her to help me. Slay queen. Give that girl a raise read more

This review is for the hair salon. Taylor Clemans has been doing my hair since I moved here, and she is very good at what she does. Taylor is the first cosmetologist who dyed my hair, and I didn't experience burning or itchiness at any time. I literally thought all this time that burning and itching was normal, and when it didn't happen with Taylor and I saw that my hair was actually dyed perfectly, I was in shock. When I first arrived to Taylor, my hair was all one length, and I had a side part. I told her how much I wanted a middle part but was worried I'd look ridiculous. She was so kind and encouraging, and slowly, we worked on my middle part. Now, I rock a middle part, layers and curtain bangs, thanks to this angel. I highly recommend Taylor she is a true profession and a kind soul. read more

The lady with curly hair she worked feb 27 the morning shift was obviously so high didn't ring me up while on her phone in back counter and there was a line the other cashier was doing a complicated return ... and I can just see her wondering ... like I have places to go read more

I was present when another customer was being rude to the staff. She was making remarks about their ethnicity and just in general acting as if she was entitled. The receptionists at the hair salon handled her like bosses. They were polite and did not escalate into rudeness. They were professional, courteous and tried to be accommodating even though this woman acted badly. I was very impressed. read more

Ok so I went in last week for a new foundation. I was greeted by a lady ( no names) I'm hoping this review will encourage all employees to do better. Anywho she did color match me just in my jaw. But when I finally had a chance to do full face makeup, I looked 10 years older. I'm 50. So today. I went in and explained to a young lady my wants and my past foundation and current one also my 2 Day old one. She had Gabe help me out today in MAC... MAC was my old foundation. He took the time to ask me questions and answer all my many many questions. I was with him about 20-30 mins trying a few shades and different techniques and combos. Not once did he make me feel rushed or I was wasting his time. More employees need to learn this, cuz trust me ppl will spend more money for a desired look they want. I bought something extra that I wasn't planning to. I usually wait a few days before I Yelp but the holidays are coming up and ppl want to go look their best. Even if you're not a MAC person, find Gabe or a helpful person like Gabe to direct you to someone that's going to give you that undivided attention. Thank you Gabe you made me actually look younger lol. You seriously need a raise, keep up the great work. read more

Good stuff. However I can't find a member to help me. I wanted to test out some men fragrances however they are always locked. No one is around to help me. read more

This is a review for Liv (MAC cosmetics) makeup artist. I set an appointment for my daughter to have her makeup done for prom. Liv did such an awesome job with her makeup, so many of the other employees kept coming over and giving her compliments.If anyone is looking to have their makeup done by a true professional for that special occasion I highly recommend you come here and make sure you get Liv cause she is truly great at what she does. It is totally free for 60 minutes makeup make-over with $60 MAC makeup purchase. Anytime my daughter or myself needs makeup done we will definitely be back ti see Liv. Thanks again Liv!!! read more

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If I can give zero stars I would. Briana helped me at check out when I checked reviews for the product I was getting I saw there was a free gift, so I asked and she stated they don't give gifts for sunscreen I purchasing, i said ok checked out and walked out. Then I returned to the store because I checked the item again online and it states a specific free gift so I went back. I came across a lady guarding the door and she was very nice with long hair sadly I did not get her name but someone else came up and basically asked what I needed she was wearing glasses and short dark hair .. I again explained online it says I would get a free gift and I explained I didn't get one and she said "we are all out" I said well online it states a Fanny pack and I see some right behind you she seemed bothered and said "you should of specified" , like mmm okay ms you work here not me . You should know this. Such nasty attitude from two employees all in one day . Wouldn't come back , Ulta train your employees better have them know the deals you "offer" because when I have to tell them what I should be getting they seem petty. And to the nice lady with the long hair and glasses , thank you . read more

Worst experience ever! The cashier was so rude and the customer service was just horrible. Right when I got to the cashier she started giving me attitude for no reason. So of course i gave it back. Tried to do a coupon and she kept saying it doesn't work when she wouldn't even scan it. Didn't catch her name but would never come her again. I'm not going to put up with the disrespect and neither should anyone else. Just felt an awful vibe from her, Ulta do better. read more