Worst possible service by Lyla Vannarath. Have never seen a person with this much attitude in the service industry. We booked an appointment for 2 pm and were there on time. This particular stylist booked three people at the same time and picked her sweet clients first, rambling on and on about her foreign trip, and making us wait for an hour and a half. Finally attended after an hour and finished shampoo, blow dry, and styling everything in 10 minutes. These 10 minutes were spent while she started her tour story with a 3:30 appt client in parallel. I would like to give a negative star. She is not clean either; see the attached picture when she asked my daughter to sit after her previous client. Other raving reviews are from her favorite clients, possibly. You can try this style if you have fair skin and want to give it a try. Even after spending three hours on this mess, she refused to apologize and boasted that she would retain her loyal clients and didn't care about us. read more

JCPenney Stoneridge Mall Salon - Dirty chair that was offered during service - Hair Salons Near Me - Pleasanton, California

I understand & acknowledge ALL of your positive responses to my post. HOWEVER, none of you are Black women. NOTE: 1. I've, too , been going to this Salon for over 25 years. 2. I'm a Black woman. Not one of you even has an idea what a Black woman's hair requires. For Example: the hair products you use, the styling you require & your at home maintenance are ENTIRELY different from what Black women use & nor what she does for maintenance. The hair Salon treatment is also EXTREMELY different on every level from our products & Salon process to our home hair care process & products. And while I respect the differences, so should you. I repeat, I've been going to the JCPENNY Salon for 20 years. FOR THE RECORD: MY "SENIOR" STYLIST was a black woman. She needs to stick to doing her neighborhood young ladies. REMINDER, I've lost 6 inches of length since she permed my hair, and it's STILL breaking off & unhealthy. read more

I hate leaving these but I just have to warn others. I unfortunately decided to come here for the 1st time for a bleach and tone. I've done this service multiple times at other locations and let the stylist know what works well for my hair. Long story short she ended up using a 40 volume developer on my hair leaving it in for over an hour and applied heat for an additional ten minutes. She also applied it so quickly that it came out uneven. My entire scalp has chemical burns and is extremely uncomfortable. If you are considering checking this place out just go elsewhere. read more

JCPenney Stoneridge Mall Salon - Hair immediately falling out - Hair Salons Near Me - Pleasanton, California

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We came to see Lyla again to do my wife's and son hair. The hair cutting and coloring was great. She is always friendly and gives the hair cut we want. Especially my son, he doesn't want to get his hair cut by anyone except Lyla. Thanks for the service. read more

So lucky to have Lyla as the stylist for my hair! She always listens to what I want, offers suggestions and I end up with a great color and cut! She is also friendly and funny! When I see her, I don't have to worry about if I will like the end product: it's great every time! I definitely recommend Lyla !!! read more

JCPenney Stoneridge Mall Salon - Lyla's the best! - Hair Salons Near Me - Pleasanton, California

I had a haircut with Lyla last week as she did a good job with one of my friend in the past. She did a extremely bad job with my hair. She didn't wash my hair, didn't use a sigle clip to divide the long hair to do the layers. The haircut was done in 20 mins. She charged me for long hair. When I called back to complain , she was not nice .I would never go back to JCpenny salon again. read more

I love this place. My review for Jenny in particular is five stars. Overall I think this is a great salon. Really great products used, really nice massage of scalp during the wash, plus tips were given about styling my hair after a blowout. It's really convenient if you are in the Pleasanton/Dublin area. read more

It was very good and friendly people. Will return Judy was great and has a good experience

Never thought I'd be giving a five-star review to a JCPenny anything let alone their salon. "They have a salon?" you ask? Yep. Imagine that! I didn't even know until last week when I was desperate for a haircut on New Year's Eve. I got my daughter in a different Salon and I ended up at JCPenny tucked away behind lingerie and some Charter Club eveningwear. I arrived a little early for my appointment with Martha and I didn't see her at all when I got there which initially was a red flag. I was like "is.... she coming? or...?" No one really spoke to me while I was waiting either which is whatever I guess, but eventually, Martha emerged from her chair in the back of the salon and apologized that her last appointment ran a little late. No worries on my end. My expectations were low. But I just needed my rat-king, hot mess express hair chopped the heck off. I cut off something like ten inches. Every few years I try a stylist with a bob. If I like them, I remember them and attempt to maintain my hair the way they made it, maybe come back for more services. If I hate it I grow it out. So you see, the bob to me is like a cheese pizza is to a pizzeria. It's the product/service you benchmark against others. If you like the basic, you come back for more. Martha gets me. She gave me the PERFECT length for my round face and knew what cut would look good with the texture of my hair. Marth has magic hands. I'll be back for more. Thanks Martha! read more

Lyla has been my hair stylist for years now and I LOVEEEEE HER! She always always hooks my hair up. She initially gave me the pixie cut I have now and since then has been so creative with colors and has fun with my hair. Even when I made the big change to go blond I was super nervous, but she was so patient and confident in her work, which made me feel at ease. I always look forward to a cut and color with her because I KNOW she'll do an amazing job!!! She became a good friend of mine and I'm grateful to have her as my hair stylist. I always recommend her when people compliment my hair. Thank you Lyla!! You're amazing!!! read more

Bad customer service, we made a appointment on a Saturday online, and they failed to check for our appointment, and ask us "do you want to come next Saturday ". Don not recommend this hair salon or buisness. Very lousy. read more

Amber is a great colorist and stylist. I have been going to her for years and doubt I could trust anyone more than her with my hair. She listens to what I want and always does a great job. Thanks Amber!! read more

I highly recommend buying hair products from here when there's a sale. I got more than half off on normally expensive hair products. I'm not very high maintenance except for when it comes to my hair. Yeah, shut up. I got cuts here a long time ago and from what I remember they were OK. Reasonably priced so you can't really go wrong. Stock up during the sales though. You won't be disappointed with the prices. read more

Very impressed with this hair salon and service. I was able to get an appointment on the same day. That is a mayor plus on my book. I scheduled my appointment online, which was super convenient. Jessi Blanco was the stylist that helped me. She is super friendly and an excellent stylist. She did such an awesome job on my hair cut. I love how it turned out. It was a very good experience. During my hair cut she was gave me pointers on how to take care of my hair, she provided me with great recommendations on what I can do next with my hair. I had scheduled my appointment very late and she never made me feel rushed, she literally took her time with my hair cut and style. I have now become a new customer thanks to Jessi's great service, can't wait for my next hair cut! read more

I have to say that Elizabeth is the best hair colorist that I have had in quite some time. She makes sure to get all the pesky baby grays in the front of my head and always makes sure I leave without a trace of color on my skin. She is also the queen of an amazing blowout. My hair leaves with a curly bounce that makes me feel like I am straight from hair commercial. I also got carded for alcohol immediately after one of our sessions which is not a regular occurrence (that is the best compliment a girl can give,right?) I give this place five stars because she is amazing, friendly and great at what she does but also because the rest of the staff is fun and friendly too! They also do a great job with phone reminders and calling back whenever I leave a message. Thank you! read more

Great service and great hair for a great price! It's always super easy to make an appointment online and they make sure you leave happy. If you're in the st george area and need a stylist I highly recommend Kayla B.!! read more

JCPenney Stoneridge Mall Salon - Hair Salons Near Me - Pleasanton, California

Let me first off saying I WOULD be giving the salon 0 stars because I was initially scheduled with Rachel but at the last second I was stuck with Raj, who is a slower, older woman. I've never been to the salon before but I decided to give her the benefit of the doubt. She completely BUTCHERED my beautiful long bob. She is a nice woman but cannot do hair. Master Hairstylist Jessi then came in and saved the day. She was professional, accommodating, and helpful. She explained to me exactly what she was doing to my hair and why she was doing it to correct the uneven mess that was left. She did a great job with the unfortunate cut that was done 5 minutes prior. She stayed past her scheduled leave time to make sure I had a great experience. She did an amazing job with customer service and with cutting/ styling my hair. read more

Bernetta ROCKS! Color/ Cut/ Relaxer / Style she is A++. I have recommended her to friends and they were also satisfied. I have been in her chair and her peers have reached out to her for assistance and she 'graciously' assisted them. Thank you Bernetta read more

My daughter and I came in for facials the other day with Raj. The spa room was beautifully decorated and was extremely comfortable. Raj took her time and gave me the best facial experience I've ever had. She also is a threading specialist and took care of my eyebrows and facial hair. I will definitely be returning to Raj for all of my skincare needs. read more

Do NOT go to Jessi Blanco. She is very inconsistent with her haircuts and her behavior toward clients can be unprofessional. Although I have been a client of hers for close to three years, I recently left for another salon and couldn't be happier because the quality of the haircut was so much better there. I tried to deal with Jessi directly about being unhappy with my haircut in November, but she seemed defensive and dismissive and then just cut my hair poorly again in December. She also did a very bad job on my son's hair, leaving his hair uneven and looking very bad. We had to have it corrected by someone else afterwards. I spoke directly to the salon manager Bianca and she was professional, but did not seem to validate my emotions or negative experience at the salon with Jessi. She just told me that I should have come to her sooner instead of writing a yelp review (the original review got taken down). She also seemed defensive of her stylist, which is understandable, but she did not really offer any sincere apology. I stand by everything I said and I highly do NOT recommend you deal with this salon, but go somewhere else where you will be treated professionally and taken seriously. I used to tip Jessi between $30 and $40 each time she cut my hair (or my son or wife's hair), but apparently good tips mean very little when it comes to consistent customer service. read more

My experience with Jc penney's beauty Salon is not a good experence.The reason being is, due to the fact that they don't honor what they say. Such as they say a price that's much higher the next time like a week later. It just doesn't match up what they said last time in such a small period of time. read more

I have always loved coming here. I get full highlights. I always pay between 120-145 for this because of the added toner. Yesterday I went for my scheduled appointment and was SHOCKED when the total came out to 200 before tip. She added all these extra fees I was charged $25 for a hair treatment that I never requested or was asked if I wanted, another 15.00 as a long hair fee (my hair is shoulder length and I have never been charged this before), $15 hair glossing fee (another service I never requested or was asked if I wanted) and another $15 curling iron fee. I never wanted my hair curled. I don't wear my hair curled, I like it straight. After she was done blow drying my hair she just started curling it without asking me so I never thought she was charging me for it. This was very upsetting because I'm a single mom to 4 children so extra expenses like this are a big deal. I was so upset. I've NEVER been charged all these extras like this. I've always had someone ask me ahead of time if I wanted extras done. With the exception of toner (that I already know is an extra $30) I never would have said yes to any of the other services. I feel like this was incredibly sneaky and rude and bad business practice. I will never go here again. read more

JCPennys salon in white marsh Lois is amazing grays customer service and did exactly what I asked thank you Lois JCPennys salon better hold onto her read more

I did ombre with Monica today. She is so lovely, careful and take her time to give her customer the best result. This is my first time i got my hair ombre and the result was just perfect with a bit curl. I would recommend you to do your hair with Monica. read more

JCPenney Stoneridge Mall Salon - Ombre by Monica - Hair Salons Near Me - Pleasanton, California

While JCP is not my first choice for salon services, I do like the flexibility of being able to book online and get in within a day or so. Made an appointment, arrived, waited 10 minutes for the receptionist to tell me the stylist did not have enough time for my hair color today and I could reschedule for another day. VERY disappointed. Wasted my time. And the fact the manager or stylist did not address this will us, instead the cold receptionist relayed the message. I will never go back there, even in a pinch. They are way too over priced to offer this level of service. read more

I love Jessy. I have been seeing Jessy for the past 15 years. She is a color master, gives great haircuts and a talented styler. You will not be disappointed with Jessy. She is the best. The overall salon is clean, bright and very open. read more

Patricia's been very good with helping me grow my hair out after a bad cut and bad dye job elsewhere. She lets me ask 50 questions. Many years' experience. read more

My first experiance was with Rag. I had a very simple appointment. Slight trim and she did a blowout. I was very happy with the cut and the blow out was gorgeous. Nice Job Rag, thanks so much. Laurie A. read more

JCPenney Stoneridge Mall Salon - Raj was,blowing out my hair. Sorry my kids had some fun with a few of my pics.. - Hair Salons Near Me - Pleasanton, California

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Oh god, PLEASE don't go to this place. I went in TWICE, both times asking for very extremely light blonde hair with reddish brown lowlights underneath. The first time, I got muddy brown with gold stripes on either side of my head. Not only that, but the stylist was in a hurry to get home, so she blow-dried my hair for MAYBE a full minute, then handed me a bobby pin and a hair tie before she rushed out the door. I went back the next day to get it "fixed," and wound up with dark red hair with one big huge bleach blonde chunk on the side, and a few scattered over the left side of my head. My favorite part was how some of the dark red dye had seeped into some of the foils, dying my blonde chunks red at the root. The stylist immediately started making excuses, saying that she "couldn't make it all blonde because of the level of the darker dye from the previous night." Are you kidding me? To top it all off, some of the staff is beyond rude, not helpful, and they're always in a HUGE rush to get out of there, whether the job is done or not. Part of being a stylist is knowing that you're not always going to get out of there on time. You leave when the job is done. For $120, I expect to walk out with what I asked for, and dry, styled hair. I talked to the manager the following day, and she told me that she was "a fixer" (which is what the second stylist told me, too) and that she'd like the opportunity to redo my hair. I said no way, and got my money back. I now have ten different colors in my hair, none of which are flattering, and lovely split ends to show for all the effort. Boooo this place! read more

I have natural hair without a relaxer or textured product. I called in on Monday(9/15) for an appointment with someone that was "efficient with African American hair", I arrived and was greeted by the front clerk, she looked horrified. I guess my afro scared her a bit. Well, I was serviced by a master stylist, so she charges more for the normal wash and flat iron. She washed my hair once and deep conditioned my hair. Unfortunately, during the blow drying process it became very painful and difficult to blow my hair out. Major problem is that stylists have to know how to detangle hair prior to blow drying. So, that's the only gripe: bad blow dryers (she used 2 different ones) and realizing that AfAm natural hair must be combed through using a de-tangler while wet, not dry. It took about 2 hrs as well. Needless to say, my head was so sore after the appointment and following day. I've never had this happen after a salon visit to other places, JC Penney salon stylists should have the best equipment (blow dryer, tools) at all times. They sell products why not use them? So the lesson to this is to never schedule an appointment without being sure of the stylist's hair preference. The stylist was good but not super confident with african american hair. She kept mentioning a product that would make my hair softer for 4 months and make it grow, I replied: "that's a relaxer, I'm natural". I don't want to be pitched a "softening or texture-rich" product that will change my hair, I actually love my kinky, coily, soft hair. It is offensive to say my hair needs to be softer or more manageable or "tamed", my hair is not an animal ;) Final Marks Flat iron: 3 the Process(wash, de-tangling, blow drying): 2 Overall: 3, because it was last minute and she didn't deny me service because of my hair :) read more

Do NOT go to Jessi. I have never wanted to cry during a hair appointment before. It was way overpriced for the quality of work I've received before. First red flag was when she told me to take my shirt off an put her robe on. I've never been asked that at any salon. I went in for a hair cut and glaze. My hair is half way down my back. The bottom 4 inches was colored from before but the rest of my hair was virgin hair. I just wanted to trim a little and shape my hair and try to get my hair the same color. She ended recommending that I color my whole hair to get to the same color (black). Looking back that was totally unnecessary. I could have saved $80 and colored the bottom few inches my self. Her tools that she used were not professional. I have better quality. When she was shampooing my hair she was scrubbing way to hard. When she was blow drying my hair she scratched my face with her brush and was tugging on my hair with her blow dryer. I wasn't going to write a review but when I washed my hair today (after a deep conditioning) and felt the texture, I started crying because I knew she totally damaged my hair. I am so upset. I don't know what to do because I don't Feel like spending another $100+ trying to fix this right now. read more

My new go to person is Monica, who I've referred all my friends and family. In the past, I've had hair stylists fry my hair and turn it orange and brassy. Monica is the only person who takes her time to do proper, blended highlights, perfect blond shade, with no breakage and I have difficult, color treated, curly hair. Her hands are gentle, she has a sweet personality and never pushes high priced services or products, but just tells you honestly what would look best and I trust her 100% everytime. If you wear hijaab, there is a back room they offer, which is super accomodating. read more

I really wish I could remember the name of the woman who did my hair, she was fantastic! I'm fairly certain it wasn't Nancy though. She told me up front if I was looking for a short cut she wouldn't feel comfortable doing it because she thought it was pretty long. She described my hair as a "lion's mane" that needed careful cleaning and styling since it's so thick. I told her I'd come in mainly to get the split ends cut out. She ended up having to wash my hair 3 times to successfully get my scalp all the way clean. She taught me a new way to really scrub it since there's so much hair to get through, which I really appreciated. She cut about 3 inches off to get rid of my split ends, which is what I had asked for. Then, she offered to style it for free since I was her last appointment. She told me she had fun playing with such thick hair and likened it to that of a hair model's, which made me laugh. I left feeling great with a $34 bill, not including a $10 tip. More than a week later, my hair and scalp feel worlds better than they did before the cut. She really gave me some great advice on how to care for my mane, which has been working thus far. read more

It's always risky when trying a salon for the first time. My daughter has long thick hair and we want it to be cut right. We went to Stoneridge Mall and decided to try JC Penney Salon. My husband spoke to someone first to make sure we got someone who knew what they were doing. And we did. Amber did a beautiful job with our daughters hair. She took her time making sure everything was even and blew dry layer by layer. She took about an hour. We are very happy with the outcome. We will definitely be returning. read more

Bianca is one of the Best! She understands the look I want and gets it right every time. I've gone from highlights & lowlights back to my light then to dark and every time she nails it. I am happy that she always gets the style that I wanted and always makes me feel younger and beautiful after a visit in her chair. I highly recommend her not only she manages the salon, but she's always professional and has total control when cutting my hair. read more

I'm coming to this salon since a long time and I'm always very happy with my hair cut and my color. Jessi Blanco has been doing an excellent job. She cut and dyed my hair in many different ways and I always liked it and it's exactly what I wanted. Thank you Jessi :) read more

JCPenney Stoneridge Mall Salon - Hair Salons Near Me - Pleasanton, California

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I had a military training event in the area and didn't have time to see my regular stylist back home so I walked into the mall to see what I could find. It was early in the day and Regis said they were booked for the evening but mentioned a salon in Penny's. After a bit of walking I found it and thankfully BARBARA said she could take me. She cleaned up my mop of overgrown hair and was a terrific conversationalist too - very sincere and interested/interesting. My better half actually said it was a nice cut and they're picky as all heck so I know she's good! If I lived here BARBARA would be my regular stylist as it generally takes me months in w new location to find someone who can handle my thick head of hair. Thank you BARBARA - and if you need a haircut or want a new stylist - check out BARBARA!!! read more

Today was the first time I went to a Salon and got my haircut without walking out crying. Nedhani did an amazing job listening to my concerns and asking me what I would like to accomplish with my hair. I walked out smiling and super happy with my results! If I could give her more stars I would be happier!! read more

Don't use Barbara if you have long here. Worst hair styling experience ever. I was there this morning, asked for hair wash and blow dry with curls. Worst curls ever, opened when I reached home. Please go to another salon never them. Wish there was negative rating. read more

JCPenney Stoneridge Mall Salon - This is what you get as curls with Barbara. Never use her. Worst experience ever - Hair Salons Near Me - Pleasanton, California

Just a scary place...very few people seemed to know what they were doing...would not recommend at all...and they charge just as much as most small upscale salons. And they have fine print for their yelp 15% discount ...only certain stylists! read more