It's a great store and we are lucky to have it in Victor! I always find things I like there.

Only Macy's left in the Rochester area, but very disappointing. Poor service, outdated store, and unclean restrooms--doesn't match Eastview Mall quality or expectations. read more

That's my store, only way I can shop, online ! They always have what I need ant want to buy. Free shipping is bonus for me. Clothes clothes and more. Recently purchased furniture etc. Christmas shopping is a delight. E. Doyle read more

I love shopping here, I have gotten a lot of dresses for formal events here, they have always been at a decent price too, I never feel like I'm breaking the bank read more

Spent an hour finding the perfect special occasion gown at the perfect price, only for the manager to refuse to sell it to me after she was unable to figure out how to get the magnetic security tag off! What a disappointing, unprofessional waste of my time. read more

I purchased 4 items from a Macy's Backstage in Long Island for Mother's Day. My mother decided to keep the 3 of the 4, so I brought them back to the Eastview Mall location to return them. I had the gift receipt, the regular receipt and had my Macy's credit card with me. I was told I could not return them because I took off the price sticker. I said the receipt only says I need the original tags and never worn, both were true. I also pointed out most people take off the prices when giving a gift. The woman was dismissive and told me her system couldn't help me, and in fact no one could help me and gave me my items back. I understand POS systems and restrictions and understand the difference between backstage and regular Macy's but I am pretty sure that didn't need to be the end of it. read more

Last time at Macy's I found so many things for such great pricing. Also the lady was helping me it was super super helpful.I was able to get all I need and more since the price was so low that I couldn't resist it. read more

I'm an avid fan of bargains. When they have their sales....I'm like a kid in a candy store. I purchased a handbag (that would retail price over $100...) for $25. Also their appliances are great quality when buying them at clearance. read more

My experience was very good. The staff is helpful and Vet's get 10% off any purchases. read more

This store has something for everyone! I found great deals in every dept! Quality and good prices!The salespeople were friendly and helpful. They also ordered something for me that happened to be out of stock at Eastview, shipping it to my home at no charge. Love this store! read more

The bathrooms are from a horror film. There was actual poop on the floor in the stalls. Poop all over one of the toilets, a clogged toilet and then just toilet paper everywhere. I couldn't breathe just walking in there. read more

Three stars is as high as I'll go for any department store. They haven't changed much since they were invented. The fancy ones with grand pianos etc are just stupid and you're going to pay for that person to play Mozart for you. The Macy's at Eastview Mall is tidy and well stocked and usually isn't too busy, which is everything you want in a department store. They carry good brand names and I even like their higher end house brand of shirts named Tasso Alba I believe. They have sales often, pump out coupons like nobody's business, and if you get their charge card you save even more. Just pay it off in full every month so it's worth having it and it's money in the bank. It's a good store. read more

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Macy's used to be known for their customer service, not any longer in my opinion. Placed an order online for in-store pick up. I waited in line for 45 minutes to pick up my package! The poor sales clerk was in near tears after repeatedly calling for assistance due to LONG lines of customers waiting to pick up packages. I had for the past couple of holiday seasons avoided the mall like the plague but this year I thought I would spend my lunch hour to pick up my package and do a little additional shopping since it had been a while I had been to the Mall. I was excited to see a lot of one day sales going on in the store and was looking forward to buying some additional gifts. Not only did MACY"S lose several hundred dollars in sales but the my time spent in line cost me more than the cost of the sweater I purchased! RE-thinking if my Macy's card is worth the hassle! read more

Macy's has some good price retail sale and discounts on certain items like household,suiting,fragrances,watches,shoes. The employees are pleasant and courteous! Love shopping here any time. read more

A typical boutique for both men and women, Macy's is that department store that you just can't seem to escape from. Their are plenty of these to go around not only in Rochester, but across the whole country. With each Macy's being similar but different in their own way, this particular branch already should be at the top in terms of quality and selection. Why? Well it is in Eastview Mall of all locations and with competition from Lord & Taylor, JCPenney and Von Maur, the expectations are high. What sets this Macy's apart from others I have visited is that it's very neat and organized. It's more or less saying that a person with OCD most likely put everything together in a tidy fashion because in all of the clothing departments, no shirt or dress is left off the rack. I wish the same could be said for the shoe area which is still a giant mess of empty shoe boxes and missing pairs of high heels. The men's is generally the tidiest of the bunch and the selection of clothing is typical of what you see at other stores. The prices are the same regardless but they don't seem to lack anything in regards to clearance areas, full priced items, and overall items on sale It's great to always take a look in the area if you are browsing for a cost effective item that isn't really that expensive if you find the right one. You will be there for a while though, it's a lot to sort through. The same can be said for the larger woman's area. It's not different from any other Macy's I've been to but because the store here is bigger than most, it's easier to move around in when looking at many of the matched coats, blouses, and so forth. The purses are also decently priced but the selection of those could be better. Decent overall and they do carry quality brand name clothing, no cheap knocks off to be found. Even when the mall is at its busiest, It never really gets too packed in here thus shopping in here can be enjoyable given you go at the right time which isn't really easy to plan. However, the tidy atmosphere creates a nice comfortable and ambient mood for shopping. It's ideal for anyone just passing on through. The staff though can be a bit iffy at times. Most of the time, trying to find someone to help you can be a chore at the most as none are usually to be found. Despite this, those you do find are willing to help you no matter what...and with a good attitude from what I've witnessed. This scores a bit higher in my book just based on the neatness of the store and the great selection of clothing that they carry. Still, even though this department store doesn't really offer anything new, it stills holds a good strong shopping experience that I hope will influence others to give this Macy's a look through every now and then. read more

What. A. Dump. This is the worst most unkempt Macy's I've ever visited. The only reason for the second star is I have found some good deals here. Today I watched a young lady in the men's tuxedo/suit department texting on her phone twice. I stopped and asked her to scan something to check the price. "I can't do that, the self price check is over there." Wow. Horrible customer service. The lady who rang me up was pissed I didn't open a credit card to save 40%. I'd like to say I won't be back but I will. read more

Back in the day, the motto was the "May way or the highway." Can't say that much these days... still, if you want the personal touch you can find some real retail vets here selling the goods. read more

Great end of season sales!

This store is usually pretty tidy- even though the purse section does tend to drive me a bit nuts. It isn't one of the largest Macy's but it has just what I need. read more

Sad store. I love Macy's selection but this store has torn carpets, dirty dressing rooms and just plain messy surroundings. The staff is nice enough but not enough to go around. Shoe dept is sorely lacking. read more