I ORDERED Kohler Bathroom Sink Faucet Model K-15261-4RA-CP From Easy Plumbing, I Called First To…read moreVerify Everything, New In Box, Model Number Was In Stock, YES, YES And YES... A FED-EX Package In A Small Plastic Bag Shipped From General Plumbing Supply... After I Open Package, I See Faucet Parts Shoved in A Zip Lock Bag... Removes Faucet Parts From Original Sealed Box And Put It In A Zip Lock Bag, Who Does This??? So Very Unprofessional And Unacceptable... Buyer Beware, Ask All The Right Questions And Be Prepared To Be Lied To...

We went today to get pricing for the shower system for new construction of ours…read more We had gone last week and we had selected some systems and added to our acxount. Today, we went in because we decided to switch companies to delta for all our shower system and wanted to get pricing so we can make decision Both time we dealt with David and he was good last week and showed us all the options as we asked. Today when we went in, he was already in bad mood once we asked we wanted to cancel last week selection and make a new selection and know prices. Somehow that was difficult for David to do and he gave a bad attitude from the beginning. He got frustrated in finding out pricing for delta. And he asked ," can we please decide what we want the shower to do"? He asked that sarcastically rather than looking for prices for specific shower systems we asked ahout. I subsequently gave sarcastic reply without raising my voice at all but I assume David did not like that. We again conveyed him that we just want to see pricing for specific system as we like them and we want to compare it to other quotes we have seen so.we can make a decision about purchasing Then he asked us whether after looking at pricing, whether we will make a purchase today or not. We already told him last week and today that after we make decision our contractor will.come.and purchase. At this point, he told us that we can leave and he will email us the quote. We did say we did not mind waiting while he adds the systems to our account until final pricing comes However, he was adamant on us leaving. Then, we said we can wait. And to that he left his chair and told us rudely that we can wait. Whole encounter was completely rude and unprofessional. Not sure what ticked David off and he did not want to help us. For our new construction, we have shopped for quotes at different places and never encountered such rude behavior from anyone. David will say he was not rude but looking out for our time but my and my father both felt that he did not want to help us. I am not sure if all sales person are bad there but our experience with David was certainly not very good I would not tell anyone else that they shouldn't go to this location because our experience was bad with David only. However, after this rude encounter, we have definitely made a decision that for our new construction or future one, we will never get anything from GPS as they cannot even provide basic decency of decent human behavior from their staff Edit: We received their response and they were defending their employee who was rude and unprofessional We did understand that David was trying to help especially the first time when my parents met him. However, second meeting his behavior was definitely rude from beginning even before we requested to change the systems and that was noticed by my father as well So if you say both me and my father are wrong and cannot perceive rude behaviour, you can say so. I am sure David has had better days with other customers but that day was definitely not one of the days and we both felt the same I understand you will continue to defend unprofessional and rude behaviour of your employees and it is your right as private company to do so And if David was so professional, he would have emailed us the quote he told us before he stormed out from his desk. But why would he do that? He has such supervisors and owners that can defend his behavior so he has no incentive to be polite or professional However, we have and will take our business elsewhere for our future needs. I understand that losing one customer will not make any difference to you whatsoever from your response. I will not tell anyone on this to avoid this place however we have told all our family members to avoid GPS at Piscataway.

We wanted a new vanity and storage cabinet for a bathroom, and stopped by Stelton Cabinet to see…read morewhat they had. Kathy worked with us initially. She helped us focus in on what we were looking for, considering all of our concerns and being very mindful of what we wanted to spend. She worked with us on options, and guided us through considerations of dimensions as well as durability. Bob customized parts of the storage cabinet for us, and when we had some problem with sizing, contacted the manufacturer quickly, and had the odd sized part replaced in a timely fashion, and with a smile on his face. Both Kathy and Bob are very well versed in their field, and we felt well taken care of...and free of worry about making bad choices. We recommend Stelton Cabinet with great satisfaction in both their products and professionalism. Fred and Katie in Somerset

Stelton is an excellent cabinet supplier! My kitchen cabinets are perfect. Great quality and value…read more The owners Bob, Kathy and their son Anthony are a great, responsive team. They worked closely with us and we're so happy with the final result!

Update: Although a repair was made to the shower, the issue was not fixed. Additional parts were…read moreordered, and once again it has been weeks without any follow‑up. My shower is still leaking. If you are reading this, I strongly advise against using this company -- the experience has been nothing but frustrating. I had an American Standard shower installed, and while the installation itself went smoothly and everything worked well at first, the experience since then has been extremely disappointing. About a year after the install, the shower began leaking into my basement. I immediately contacted Customer Service, and they opened a ticket -- but that's where the support ended. It has now been a week and a half with zero follow‑up. When I called back, I was told they had no idea when someone would return my call. It could be a week, a month -- no clear timeframe at all. Yet, when it came to scheduling the installation, they had no problem calling me back right away. As of today, I still haven't received any update, and I'm now forced to hire my own plumber to fix a problem that should have been covered. This level of customer service is unacceptable. I would not recommend American Standard to anyone. Telling a customer you have no idea when they'll receive help is absolutely unprofessional. Don't waste your time or money -- choose a company that actually supports their products after installation.

Our plumber installed an American Standard "Americast" tub. Over the past 3 years the porcelain…read moresurface has deteriorated leaving a rough texture and a diamond pattern on the base of the tub. We contacted American Standard (twice) and they stated "The roughness you are feeling is the non-slip Stan-Sure surface which has 1 year warranty. You would need to have the non-slip surface redone by a professional." When installed, the tub did not have any non-slip surface. The surface was smooth, polished and highly reflective (not rough). American Standard have completely ignored our details about the tub, including the image attached to our original email, showing a diamond pattern. It is clear that they do not want to admit that their product is faulty and the porcelain has failed.

They renovated our kitchen and my family and I are really happy with the outcome! They sectioned…read moreoff the kitchen and always cleaned the area at the end of the day. The seams and edges are nicely done. The kitchen feels bigger, brighter and cleaner. Overall we're really happy with how the kitchen turned out and so excited to cook in it. We will be recommending Star 22 Home to our friends!

Star 22 truly exceeded my expectations with the full bathroom remodel They we're done in 3.5 days…read moreand did an amazing job

I had an American Standard shower installed, and while the installation itself went smoothly and…read moreeverything worked well at first, the experience since then has been extremely disappointing. About a year after the install, the shower began leaking into my basement. I immediately contacted Customer Service, and they opened a ticket -- but that's where the support ended. It has now been a week and a half with zero follow‑up. When I called back, I was told they had no idea when someone would return my call. It could be a week, a month -- no clear timeframe at all. Yet, when it came to scheduling the installation, they had no problem calling me back right away. As of today, I still haven't received any update, and I'm now forced to hire my own plumber to fix a problem that should have been covered. This level of customer service is unacceptable. I would not recommend American Standard to anyone. Telling a customer you have no idea when they'll receive help is absolutely unprofessional. Don't waste your time or money -- choose a company that actually supports their products after installation.

I ordered what I thought was a very expensive toilet from a list of pictured toilets…read more Unfortunately, the one I ordered did not have a picture. It wasn't until I noticed the "flush type - NA" that I realized I had ordered just a bowl, as the description did not specify that the tank was not included. As soon as I realized this, about 4 hours later, I tried to cancel the order. Since there was no easy-to-find way to do this online, I called, but American Standard had already closed. So, I immediately sent an email through their system, then called again in the morning to confirm it had been cancelled. When I got through to a person, I was told the toilet had not yet been picked up for shipment, but "had entered the queue." I requested that it NOT be shipped, but was told there was no way for American Standard to stop the toilet bowl from being picked up at that point. I was told I should just allow FedEx to pick the toilet up from AS and deliver it to several states away, and then I should "refuse delivery" (requiring me to wait at home for the delivery) or return it as soon as I got it. This was a polite but brief and very unhelpful call. The impression I got was that the customer service person would not put much effort into making a bad situation right. I thought that was a crazy process, so I called FedEx to see if they could NOT pick it up from AS. FedEx told me they could easily stop the process if I just gave them a tracking number, but American Standard had not provided me with one. FedEx said the other way to cancel to shipment was to have AS contact them, and they would happily stop it - it happened all the time and would be easy to do. So, I called AS back and spent a long time on the phone (mostly on hold) to ask the customer service rep at American Standard to do that. This customer service rep seemed more willing to try to help than the previous one, but he also couldn't find a way "in the system" to stop the shipment, and told me I would receive instructions and a return label via email. The toilet bowl was picket up by FedEx from AS approximately 7-8 hours after my last call to AS that morning. I finally received instructions - one type from FedEX and one from AS, and they were very different. AS told me to print labels and open the new product box and put one of the labels inside. I also received an email from AS telling me that after all my efforts (emails and calls) to stop the shipment before it happened, American Standard will charge me a $40 fee - because it shipped. I am currently waiting for FedEx to deliver this very heavy package so I can take it to a FedEx shipping store and return it - and get charged $40 by AS for doing so. If it were possible to give a company a negative rating, I would do so. I did have one terse response saying I could use FedEx's method of shipping, which brings this review up to one star. I would NOT recommend you engage in business with this company. This easy-to-fix common problem became a major hassle because of a very inefficient, unhelpful customer service process.

HOW A KIND GESTURE IMPACTED ST.JUDE'S CHILDREN'S HOSPITAL. - Savona Kitchen and Bath - Amazing…read more If you read one review - I hope it is this one. Last year, I stopped in Savona Sales - we looked at a few options but did not buy. After shopping around for the best price and product, we chose to give them another shot. I got to work with Sabri, one of the managers. He made the entire experience so stress free and easy. He immediately took my appointment, created a layout, showed me options based on price and quality and did not play any games with the specs. We ended up coming to a great price and product agreement for J&K Cabinetry. Three weeks later everything was delivered and my contractor installed it. Upon install, we saw that the trash pull out was missing. I called Sabri and he immediately ordered it and provided me a credit of $150.00 for the labor to install. This was generous and appreciated, but here is where the magic happened. We wanted to use the credit to purchase a few extra panels, but due to shipping and other costs it did not work out. I suggested that Sabri perhaps take that credit and make a donation to St. Jude's Children's Hospital as a way to do good in the world. Not only did Sabri do this that day, he sent me a copy of the receipt with my name on it validating the donation. This was an amazing act of generosity. So many people just want to make a sale and move on. The care that Sabri and Savona took is amazing and inspiring. For your next kitchen and bath design, don't waste your time shopping around - Just go to Sabri and make it happen. P.S. Our Kitchen Came Out Amazing

We moved to a 20-year-old home in Green Brook. Just like everything else, the kitchen needed an…read moreupdate. During this process, Sabri and his associates were very thorough with every detail. They provided us with multiple ideas, design improvements, and money-saving tips, whenever possible. They provided me a very clear picture of the process from start to finish. After the initial sale, they followed up on the delivery of the cabinets and made sure everything was installed correctly. I can honestly say that they helped us 110% to complete this project. I went ahead and purchased all our bathroom cabinets, tiles, and countertops from them. If you are in the market for any type of home improvement, I suggest you should stop by Savona and meet with Sabri before you make any decisions. I highly recommend them.

Great response from this group and service expediency! Additionally, the response from this phone…read morecalls and emails is exceptional.

I hired Monks Design Studio to help me design a full bath renovation. Zoriana is a very creative…read moredesigner who listened carefully to what we wanted, and spent as much time with us as we needed to work out the details. She intuitively picked out materials that appealed to us, including the tile, countertops, custom cabinetry, and fixtures. Along with Brian, the estimator, she came up with an ingenious use of the existing small space for an expanded walk-in shower and vanity area. Zoriana created a CAD rendering of the project, so we were able to clearly visualize what it will look like. Monks met our budget, and we are excited to proceed with the job. Still in the early stages, but I will update with pics when it is finished.

Michelle, the showroom manager is extremely knowledgeable and helped me select an entire house of…read moreplumbing fixtures and vanities in only 2 short visits. Her expertise and personable nature made the process easy and enjoyable. She guided me to the appropriate selections that were suitable for the design intent as well as the budget. As a design professional, I couldn't ask for a better experience.

I wish I could give Zero stars. The worst customer service; the sales reps started complaining &…read moretalking about me before I left the store. I suggested they wait until I leave to do that & she tried to backtrack with some stupid cover-up. When I called her on that- she said- well, we have had bad days! When I said, that's no excuse; she said well, we have construction going on & listen to what we are dealing with; when I said that wasn't an excuse- she yelled at me to leave.

Bora and his team at My House was a true partner with us! We met at our house for measurements…read morethen we discussed design, layout, budget, scope, etc. Bora demonstrated the layout via 3D images so we were able to visualize the finished space. Despite our many requests and changes, he was always patient and gave us quick turnarounds every time. We picked the kitchen cabinet/KITH, countertop/quartz, and variety of tiles at his beautiful new showroom. We actually called the headquarter of KITH cabinet/https://kithkitchens.com/ to find out their official kitchen store in Union county and they said 'My house kitchen'! I also compared the costs against several other kitchen stores and he had the best prices. His partner Alex, owner of Dano Development, led the remodeling project of our kitchen, bath and home. He was very communicative, thoughtful and professional and we couldn't ask for more! Bora and Alex worked together well and finished the project on time and stayed within the budget. We were so worried about our remodeling project at first due to our friend's bitter experience. However, in the end we are very happy with the experience from the beginning until the end and we have a dream kitchen and home now!

Was extremely happy with the entire process of ordering additional kitchen cabinets and the…read moreinstallation. Kudos to Matt and Doug at the Union, NJ location.

Natural Stone did an amazing job for me. Ranjit offered very reasonable and transparent pricing…read more The workmanship was outstanding and they completed my project on time and efficiently.

Back in January, my husband and I were looking to upgrade our laminate countertop as it was getting…read morereally gross. Our first stop was Home Depot. But they totally over charge, and no one was really around to help us out. They quoted us over $3k including plumbing, removal, and installation. No thanks. Thanks to Yelp, we did a quick search and found the Natural Stone Kitchen & Bath. It's a small office located on 130 across from the Shop Rite in North Brunswick. We walked in, and Diego walked us through some options and pricing, and we settled on a lovely Quartz countertop. We decided to go with Quartz, as Granite requires yearly sealing and maintenance. We scheduled our template appointment, followed by our installation. It was a smooth process and we ended up paying about $1800 for everything. Good stuff. Everything was a smooth process and they did a great job! I would definitely return here again for a future project.