Sent wrong engine--would NOT reimburse us for shipping either way for their mistake---we are out $696. We ordered a 2014 N20 engine--we received an 2013 N20 engine--it was not compatible with our car. We returned the engine and Westide refused to reimburse us for shipping costs (either way). They insisted that our mechanic should try to make the engine work---which was impossible (the engine they sent us is a 2013 vaccuum turbo--the car we have is 2014 electronic). After exhaustive efforts--Frank REFUSED to compensate us for shipping either way, and we are out $696 ($275 shipping to us + $421 shipping back to them)--due to THEIR negligence and mistake. We are now contemplating suing. read more

0 stars DO NOT BUY! Horrible people that don't care about you or the motor/transmission/part once they got your money!! Sold me a bad motor that started smoking like crazy from burning oil. It's been a month and a half with less than 3k miles. I would not recommend at all ! Taking this business to small claims for scamming !! read more

zero stars if i could all capts buyer beware,taken these thiefs to the mattress !!! pending investigation mofo's aren't even adr license . reported them to bar (bureau automotive repairs) we going to shut this buisness close if it's the last thing i do...it's gonna go down for stealing 2,400.00 installing a bad transmission and not honoring 90 day warranty. read more

Key-Takeaways * In essence, the engine works well. * The auxiliary components of the engine (engine oil pan, steering power pump) came damaged and had to spend $1,489.20 in extra repairs to fix the engine that costed me originally $2,600 as the result of the supervisor/owner not wanting to take responsibility of these damages. * "Lo barato sale caro" On Oct. 8, 2024, I decided to get the engine replaced for my Honda Pilot with JDM Westside since the last one wasn't working anymore. After the engine's instalment, I noticed leakage of engine oil dripping from the engine oil pan (see attached image) and asked my mechanic to diagnose the issue. The conclusion from my mechanic was that the engine oil was leaking because of a fissure in the oil pan. I brought this issue to the supervisor/owner of JDM Westside. After a week or so of delayed responses, he finally told me he was going to fix the oil pan. I agreed and told him to tell me a time to bring my car so his shop could fix it. He was taking days to get back to me and when he finally did he told me he was going to weld the oil pan. I am not a mechanical specialist, but even I knew this was a shabby method to fix the issue. I was not invoking the guarantee for replacement of the engine. I simply wanted him to replace the pan. This was coupled with his unreachability through the phone, sending me to his invoice every time I called after I brought this issue.So, the only means I had to fix the issue was through text. As a result, text was the only means through which I could try to fix this issue with him. As the result of taking weeks in trying to fix this urgent issue, his unreachability, and his unfeasible solutions I grew frustrated and sent him the last message that you can see attached to this review. He never responded back this this text. After I saw the lack of his responsibility, I decided to pay for the cost of replacing the oil pan myself, which costed me $690.20 to fix: * Power wash: $125.00 (receipt attached to the review) * Oil pan replacement: $564.20 (receipt attached to the review) After this fix, the mechanic pointed it out that the power steering pump was not functioning properly and implied that issue might be because I was sold an engine with a damaged power steering pump. I cannot ascertain whether the inability of the power steering pump to pump oil into the steering-wheel-tire complex is as the result of pre-installation damages, but I am tilting (as the result of the poor services and the problem with the oil pan) towards hypothesizing that this was a issue with the engine that JDM Westside sold to me. The total cost of the power steering pump replacement cost me $800 (an exclusive discounted price). This brings the total fixing of the engine to $1,489.20. The reason I decided to carry the burden of the costs of the repairs was because: 1) JDM Westside lost my trust in effectively repairing the engine in a sustainable way through their solution proposals. I did not want them to create problems I was going to have to fix in the future. 2) I needed to fix the issue as soon as possible. Their delayed response, their unwillingness to pick up the phone to fix the issue, and ultimately their silence after I clearly pointed out their unprofessional and laziness at fixing the issue effectively and rapidly made me realized that any repairs executed by their mechanics was likely to be done in a neglectful manner. I was conscious about the possibility of damaged components in the engines they import from Long Beach. This relatively low level of technique through which they handle engines is displayed even if their own Instagram page (engines stack on top of each other separated by wood walls: https://www.instagram.com/p/Cz1VXnmRg8V/?hl=en). However, their modus operandi of handling customer requests, not even for engine replacements, but just for the meager replacements of inexpensive oil pans is what really threw me aback. The engine is now running well. But I did find it distasteful, irresponsible, and costly to have the leadership of the organization lay and relinquish responsibility of the main product they bring to San Diego from the LA Metropolitan area. Another side note: I bought the engine during the East Coast strike of port workers in Oct. of 2024. For some reason JDM Westside wanted to hike the price of the engine from $2,600 to ~$2,800. My understanding is that they get their engines from JAPAN, and that they get it from the port of LONG BEACH. Therefore, I thought it was a vulture move for them to justify their price hike for a supply chain unrelated labor struggle. I should have seen this indicator as a manifestation of their incompetence and unprofessional modus operandi of carrying business. The reason I was able to maintain the price at $2,600 is because one of their workers gave me the wrong price in a phone call before I went to their warehouse. I guess he did not get the memo fast enough. read more

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Amazing turnaround. Honest and reliable. Great communicators. I bought a Prius engine and they installed it in one day. Don't waist your time with other places since the other places buy from this place. You found the source. read more

They said they had the parts instock. I drove 2 hours n they said they sold it.. I think is BS.. Just made excuses n said sorry.. Don't buy from this place . I saw what them have in the wearhouse n must of it is not good quality.. read more

zero stars!!! This Place is an absolute scam!!! please beware!!! Manager "David" refused to give full name. He's shady and waits till 30 warranty expi before even trying to help you, just so he can turn around and say, "sorry your warranty is up and nothing we can do, thank you." They do not work with you. Court case coming. This is not ok. Stay away from this place. The worst customer service you will ever receive. They will be nice at first to sell, but you better hope nothing goes wrong. STAY AWAY!!! read more

Terrible business, no honesty. I purchased a motor, the gave me one I didn't choose, the valve cover was from a k20,I have a k24.this person was not aware that one employee approached me and told me that the owner simply ripped me off to make a buck. read more

JDM WestSide - This place is not honest, or keep up with the claim of guarantee. - Auto Parts & Supplies Near Me - San Diego, California

POOR CUSTOMER SERVICE! DO NOT use JDM WestSide. Go to JDM San Diego!! I put a deposit down on an engine and JDMW and in LESS than 24 hours asked for a refund. They refused to give all back! The motor had not even been moved from the warehouse!! They kept $250 and told me they were giving to the mechanic that had scheduled for the next day so they would not piss the mechanic off. They were rude and acted like used car salesman. Deal with JDM SD.....90 day warranty vs 30. read more

paid $5500 for 2jzgte just for it to get refunded same day because they couldn't update the delivery address 2 miles away , how the hell you gonna deliver to my grandmothers apartments (old address) still my grandmothers address but still asked if i can get it shipped to my current address which is 2.4 miles AWAY! Instead they insisted in refund and cash on delivery, AFTER i asked last week if when i paid the rest of the payment can i update my delivery and they said YES WTF! I LITTERALLY ASKED LAST WEEK !! AND THE EXCUSE WAS WELL THAT GUY IS IN CANADA NOW FOR VACATION I CANT CHANGE THE ADDRESS IT HAS TO BE WHATS ON THE WEBSITE LIKE WHY WOULD YOU WASTE MY TIME !!!!!! Also this place is associated with LAJDM and JDM west side just a bunch of time wasters Read the previous yelp comments read more

"Amazing experience at JDM WESTSIDE The staff were incredibly knowledgeable and helpful, quickly finding the exact part I needed for my car, even though it was a bit obscure. They explained everything clearly and even offered advice on installation. Prices were very Competitive and fair read more

Spun a bearing in my 2003 Toyota Celica and needed an engine replacement. After shopping around for a bit, went into JDM Westside in person to check out a few of their engines. Team was accommodating, went as far as performing a compression and leak down test in front of me to ensure selling a quality engine. After install, car ran better than it ever has after 8 years of ownership, super happy with the engine and my vehicle! read more

If you are looking for excellent customer service. I highly recommend this place for anyone looking for a great JDM engine with low miles at a very good price. read more

In my opinion, they don't even deserve one star. This company is not honest. They gave me credit for a bad transmission they sold and did not honor it. If I return anything to a store (without receipt even) I always get credit if they cannot replace it. That credit is as good as cash and I can spend it anytime. There is no limit for a credit. They told me that and now change their mind. They don't understand this concept. Once the money is in their hand, they will not return it. Beware. They will screw you for a buck. Listen to other reviews on here, they are telling the truth. There's other JDM company out there to choose from, don't waste your money on this company. read more

Bought a used motor from these guys and they don't know anything about the engines. never EVER come here if you need an Jdm motor.

These guys were great! Fast shipping, unbelieveable price and excellent customer service. Looks like a quality motor and cant wait to drop into my wrx. They even replaced the broken oil funnel for free without me even asking! Will surely source my next jdm motor from this crew! Thanks a ton guys! read more

Awesome place for Japanese part, I have a DC2 car they hooked me up with a B20B engine. read more

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Sold me a item they didn't have in stock. Yet to receive my refund because the way they refunded it has locked it into a limbo for an undisclosed amount of days (Already been a week) and the item I purchased that they don't have in stock they STILL have for sale on their website. a week later. VERY SHADY practice. read more

I am an auto repair shop we do probably 75 used engine jobs a year . we could not get a subaru impreza engine from our regular supplier so we contacted jdm the first contact went well no problem installed the engine road tested the car all was good car came back one week and 240 miles later with a rod knock (and thats where it all changes customer service at best negative stars ) don't get scamed find another supplier these guys are dirt bags read more

I bought a short block ej205 for my 2002 subaru wrx they were the best of help!! they were patient with me because I've heard bad things about getting a jdm engine but, the engine I got is so smooth and was very clean of course your going to clean it anyways but these guys did a great service to me and I will tell all my friends to look here first for there Japanese engine imports great job jdm west side I couldn't be more happy !!!! read more

We had issues with our Subaru Baja's transmission. While wondering what to do now, hubby was hunting on the internet, he found a transmission on ebay. It connected us with the most honorable business. We had ordered the wrong transmission. Joseph let us know it was wrong. He then realized the one we received was for a newer vehicle and he changed it for us again. He delivered it himself, on a holiday weekend, to be sure we got it in a timely manner. There are, during these times, people who still care and are a blessing to those who are suddenly, and literally, stopped. JDM went over and above to make sure we were on the road again. Thank you so very much. read more