This review is for the experience my wife had recently in the Poway location. Having read several…read moreunhappy reviews, we were a touch concerned about the referral from our regular HMO, but we were reassured by their advance screening, by phone and by internet. The scan went quickly, the results were promptly reported and the staff was calming and welcoming. The only reason this is a four rather than a five is that parking is tight.

Understandable. Yet, you guys were telling me to get there…read moreat least fifteen minutes ahead, of my scheduled time. Since I am going through this TBI, I learned to always be anywhere much earlier. For instance, when I go to school, I get to Sierra college by seven thirty, first waiting for the library to open up which is at eight a.m The only main reason why we ended up going here. Is because my brother lives quite somewhat nearby. Instead of going to Escondido. So I do not quite fully understand much of why my MRI, ended up being one hour behind of schedule which is quite a kanundrum to me

Yes, they helped me with my x-ray problem and saved me several thousand dollars. The problem was…read morehandled professionally and quickly. Thank You Jim

Don't buy anything from Southwest imaging, they are the biggest rip offs. They are liars, cheats…read moreand will miss represent what they sell you, their service doesn't exist. We bought a complete X-ray system for our urgent care from Ralph sales man in Southwest Imaging. He will promise you the world with his boss Jim the Owner. But be aware of these two cheaters. Southwest Imaging promised us the digital X-ray, we ended up with a fake software version that's never worked. We had to install ourselves and had to call other people to help us troubleshoot. They took a month trying to install the equipment we bought, and it was never done right. Our X-ray has been acting up for 5 weeks, no one can help us, they just give us the run around, they are cheaters, and they should never be in business. We finally got to speak to Ralph (the sales guy) and Jim the President after we threaten them with our attorney. So now they want to charge us for shipping the part tube, and charge for labor, they claim the warranty will cover parts only, no shipping and no installation, but wait they can't show us where they read this. The contract says full warranty labor and parts. Run away from Southwest Imaging, they are nothing but trouble.

New Life Ultrasound is a really cool experience. My wife and I have come here multiple times, have…read morealways been treated great and the techs that work here are extremely nice, friendly, and very accommodating with the schedule. We had Brienna today for our 30 week scan, and we had a fun opportunity to see our baby in 3D! Highly recommend that add-on. We'd recommend any new parents to come and get this done!

Highly recommend going here if you are wanting an ultrasound in between OB appointments! Inquired…read moreabout pricing online and within 10 minutes I got a call back with great info and pricing and was able to schedule over the phone with Natalie. Going in for my appointment I selected the Wellness Baby package and Janèe explained the add ons to us. Janèe did a great job of making us feel so comfortable through our ultrasound and got so many great pictures of our little one. Can't wait to come back throughout this pregnancy for more check ins!

If you want excellent care from spectacular people, this is the office to come to. You walk in and…read moreare welcomed, the receptionist knows you and starts singing you in as if you were family, she remembers your name! From the reception desk to the yummy exam beds and a hypodermic hovering over your SI joint, this office is heaven on earth. I wish there was a possibility they could have an adjoining office wall removed, and expand their clinic! :D Thank you Lord for the wonderful staff, the cashier at The Wrangler restaurant in Escondido that told me about Dr Khalid, free ice packs and awesome pain killers and meds!!! Nanette Ward, relaxing in Fallbrook PS: If you ask they will happily hand you an ice pack for the trip home.

AVOID AT ALL COSTS, SERIOUSLY- Literally a scam- they have no wifi (unless you work there) and the…read morebuilding has almost zero reception - yet you HAVE to fill out an intake form even if you have been there multiple times - they can't print it out and they have no wifi- totally laughable- - the "receptionist" told my 87 1/2 year old Dad to walk around the building until he found a good reception spot- this is an 87 year old who was there because he is in too much pain to walk- we then waited an HOUR and 15 minutes to see a PA!!! And no one, including her, understood that we were there because the Dr initially said that he would treat Dad and also order an MRI for his secondary issue- when we finally explained that to the PA she, "said oh I see it right here, somebody dropped the ball in the approval department, not the Doctor". I said, "so meanwhile my Dad called and they said they couldn't find an order so we had to come here and spend almost 2 hours here just to tell you that?" She said that she was going to re-order and make notes to make sure that it went through. The treatment is almost inhumane!!!! Not only are they tone deaf, they're too cheap to get Wi-Fi. Who asks an 87 year old with a bad back and a cane ((NO ONE with common sense)) to "walk around until you find good reception") Also I asked to make an appointment and they said that I couldn't unless I got a Dr referral- I told them that I was self insured and would just pay cash- they said sorry we can't see you then!!! (This was a previous time that we were there)- Wait times are horrendous!! the lobby is always packed and you can expect to wait am hour, AT LEAST- just honestly look at the reviews and make your own decision but I promise you this place is just a complete factory out to make money and nothing else-one of the worst run businesses that I've ever had experience with in my entire life. I have no dog in this fight. I'm just warning people that read the reviews to never ever go. They're under any circumstance. It's an absolute joke.

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Watching Our Baby Grow Before Our Eyes. Thank You, Esperanza!…read more From the moment we found out we were pregnant, my husband and I have been coming to Unique Ultrasound. We started with a 2D scan, but as soon as we experienced the 3D/4D scans, we knew there was no going back. Seeing our baby in such detail felt like we were really meeting him even before birth, every little kick, movement, and even facial expression! Week by week, we watched him grow. I'd heard that after 34 weeks, it's hard to see much, but we kept coming at 35, 36, 37, 38, and 39 weeks and every visit was magical. When he was finally born at 39 weeks and 4 days, I couldn't believe how perfectly he matched the ultrasound images, his hands, his movements, his little expressions...everything! I feel so thankful for the memories we captured even before our son arrived. Now that I am holding my baby in my arms, I feel an overwhelming sense of gratitude. I want to say a big, heartfelt thank you to Esperanza for showing us the best moments of our baby and making this journey unforgettable. Unique Ultrasound gave us a way to connect with our little one in a way I will cherish forever.

I loved coming here. I have been here twice now for my pregnancy and both my ultrasound techs were…read moreamazing and sweet. They took their time and it was over overall a really great experience. I brought my family and they were able to sit in on the scan and they all had a really fun time seeing the baby as well!

I was referred recently for an X-ray by a specialist. He chose this business instead of Scripps…read morewhere I normally go. I had gone through this group prior when they had a location in Carlsbad which closed several years ago. I was disappointed when they were gone. My experiences there were good so I hoped for the same. When I called to make an appointment and check to see if they'd receieved my referral the man I spoke to said I needed to just walk in for my X-ray. So several days later I did. The line was really long and the waiting room was full. It seemed as if they were short staffed. The woman at the desk was rushed but friendly. I filled out my paperwork and returned it. Then I waited. People just kept coming in so she couldn't process my paperwork for some time. The wait was quite long until the line died down and she could get to me. I waited a bit longer and was taken to the back. The xray tech who helped me took several images with different angles and I was on my way. It was easy, but the wait was a bit excessive. I don't live close but maybe the key is to come in when they open?

We were told there would be a 40 minute wait, so I let the front desk know I was stepping across…read morethe street to grab food with my 84 year old grandmother and that we would be back well before our turn. When we returned, our sign in slip had been moved aside and we were placed at the bottom of the list, even though there had only been two people ahead of us. The staff member then told us the wait would now be an hour and a half, delivered with a smirk, and added that we could go somewhere else if we wanted. The lack of professionalism and basic courtesy was disappointing, especially given the situation. With several nearby businesses offering appointments and respectful service, this experience did not meet expectations.

The best experience doing various blood tests at Quest. On time as per scheduled appointment,…read morebeautiful, clean, great views of Escondido mountains and the sweetest and kindest 'vampire', Vania from Mexicali (who was able to find my difficult to get vein in no time). I feel like at a spa I guess is all about perspective! First time great experience.

If you don't have an appointment don't even bother! i arrived at 9am fasting and it's 12 and i have…read moreyet to be called! Instead of maybe doing 2 appointments then a standby for example they just don't care and leave appointment holders waiting! I personally will never return here!!!!!