Staff was professional and polite . They made me feel comfortable and made sure if you need…read moresomething they took care of it. Had a CT Scan done . It was quick and easy. This is my first time coming here . I would highly recommend them. Thank you to all the staff you go above and beyond. I be back if I ever need your service again.

Here is my honest review of this center. I checked in via my phone for my MRI so I had little…read morecontact with the front desk staff member. She seemed friendly enough. The MRI tech was friendly but didn't introduce herself to me. My biggest complaint is with the nurse that was there the day I had my MRI with contrast done. The nurse was already wearing gloves when I entered the MRI suite. I didn't see any hand hygiene before she donned the gloves. She tore one of the fingers off her glove to palpate where she was going to place the IV. She quickly cleaned the site with an alcohol swab and then proceeded to touch the "cleaned" site 3-4 times with her ungloved finger. Her nails were either gel or acrylic and long. I know this technique does not align with national guidelines for peripheral IV insertions. As a vascular access specialist, as well as a patient, I am concerned about the lack of infection prevention and failure to adhere to the standard of care for an IV insertion. I attempted to send an email with feedback however, I kept receiving notice that it was not deliverable. Please feel free to contact me to discuss further.

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Clara was incredibly considerate of my feelings during the procedure, especially since I'm…read moreclaustrophobic and have some breathing difficulties. I'm incredibly grateful that she was able to guide me through something I've never experienced before without being upset that she had to help me every step of the way. The representatives in the office were helpful.

Absolutely terrible experience. I had a 9:30 appointment, arrived early at 9:15, and completed all…read moreof my paperwork online ahead of time so there would be no delays on my end. Instead, I sat in the lobby and watched two patients who arrived after me get called back before I did. The only update I was given was that they were 15-20 minutes behind, which didn't make any sense because my appt was 9:30 in the morning. I was left sitting there for an hour and a half like my time meant nothing. I finally had to go up and complain just to be seen, and that's when a room was magically, immediately available for me to be taken back to. What is the point of making an appointment if the office has no respect for the schedule or the patients waiting? Completely unprofessional, disorganized, and disrespectful.

Alert: now called Simon Med. I was DENIED care for an…read moreunfounded reason, and which caused serious consequences to my health! Do not entrust your health here--unethical. ps: when it was Peak Diagnostic about two years ago it was 4 1/2 stars.

It has been one year later, and my case is still open and active. They have called collections on…read moreme once more. This company is atrocious and evil. Be careful if you are searching for an MRI company to come to. Do not come here. They are rude and do not care about their customers, nor will they reach out via phone, email, or mail before sending you to collections. There is no point in speaking to the manager or owner, or sending them an email because they will never read it.

Brindy who was the technician was professional polite and made sure all was taken care of that I…read moreneed . Has a sonogram done of my lungs and right side area. They did a great job. Tha k you . Took 30 minutes I highly recommend them and will be back

Had to get some work done…read more I was referred here from my primary physician and I couldn't be happier. Service is quick. The office is clean and the quality of care received was excellent. The staff were friendly and welcoming. I wouldn't hesitate to come back here again if I need any ultrasounds done.

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

I've bought 2 packages for 2 different pregnancies within the last 2 years. I've had a great…read moreexperience with both! Serena was our tech for 1 of each of our packages and she is amazing !!! She is always so enthusiastic and patient. Our last ultrasound was at 38 weeks and baby was being stubborn but Serena was so patient. She was able to get a great picture of baby boy! Definitely recommend them so excellent ultrasounds and customer service !

New Life Ultrasound is a really cool experience. My wife and I have come here multiple times, have…read morealways been treated great and the techs that work here are extremely nice, friendly, and very accommodating with the schedule. We had Brienna today for our 30 week scan, and we had a fun opportunity to see our baby in 3D! Highly recommend that add-on. We'd recommend any new parents to come and get this done!

Very easy here to get some imaging done. Results were ready fast and they were on time…read more Just a note: you can park in any of the underground or above ground lots above Regents Row. But you can also get one of the 1 hour spots right in front of Imaging Healthcare if you can snag one. Check also exactly where this place was - I thought it was the old Open MRI place facing north on the south side of the Regents Row complex, but it actually is facing east away from Regents Road, closer to the Marriott hotel. Anyway, very easy place to go!

Very courteous staff, outstanding service and highly professional. Strongly recommend this…read moreestablishment.

Really helpfull and good care quality and very respectfull and nice people thank you and have a…read moregood day

Nice facility outstanding staff and care. Open MRI machine t.v on the wall to watch. They gave me a…read morediscount of all the images.

Fast, quick polite, same-day service. We will definitely be using EDG again! Calm and respectful…read morereally helped with anxiety of having to go to sharp.

Edward was on time and very friendly to interact with. He made the experience very comfortable and…read more- i never thought i'd say this - but getting a phlebotomy was actually fun. I love the fact that hes mobile. If i recall correctly he has over 2 decades of experience which made sense since my veins are typically known to be quite elusive yet he did it with ease. Would give 6 stars if it was an option.