I brought my car here for an inspection, and they told me I only needed to replace one tire and that everything else looked great. I went ahead and did it. A few weeks later, my check engine light came on. I brought the car back, and suddenly I was hit with thousands of dollars in recommended repairs. Strange, but I tried to give them the benefit of the doubt. Then, while my car was there, the advisor recommended replacing the other three tires -- which made absolutely no sense considering they had just inspected the vehicle and supposedly everything else was fine. The tire prices were also extremely overpriced, so I declined the work. I get my car back, drive it home once, and magically there's a nail perfectly embedded in one of my tires. At that point, I completely lost trust in this place and took my car to another shop. What really pushed this experience over the edge was the lack of professionalism. When I called to address my concerns, the advisor couldn't even be bothered to call me back and instead sent a text message. Apparently the manager handled things the same way. What a joke of a business. To make matters worse, they had my car for two weeks because "parts were delayed," yet never offered a loaner vehicle or made any effort to help with the inconvenience. Overall, this place felt dishonest, overpriced, and completely unprofessional. I would never recommend bringing your vehicle here. read more

What an awful experience! Andrew McMichael in the Volkswagen service department was demeaning, loud, and insulting in front of multiple guests. Anyone would be doing their business a disservice to have him as an employee. He will continue to turn away customers for years to come. Do yourself a favor and go to someone else! read more

I had a pleasurable purchasing experience at this dealership and I highly recommend Jake Skinner if you are in the market for a new car.

I've written a few reviews because they are such a shady shop. They charged us for a tire and work that they never did or put on the car. Gave them the car for a week and they did nothing. Took it to another mechanic and were able to get it right. General Manager and owner ( Joe D'Ambrosio ) Wouldn't return calls, emails etc. reported them to VW North America . My recommendation is to run away .. Check out Huber's Auto in Ephrata .. Good luck if you use D'Ambrosio ... read more

I bought a car today and was in and out in 3 hours. Fair prices so hidden fees and excellent service. Kenny was my salesman and he was easy to work and very professional. Sales Manager was also amazing and gave us a great deal on our trade in. Overall experience was 5 stars. Highly recommend going to them for you future VW. read more

I would like to tell you about my experience while visiting your VW dealership in Downingtown with my 17-year-old son on 1/1/2024. We are looking for a car for his 18th birthday. When we entered the VW dealership at approximately 1pm, we immediately heard "where are you going?' I replied "here", at this point I'm confused, because with 5 or 6 men sitting behind the front desk, I didn't know who I was talking to. A gentleman then asked me "what am I looking for" and I replied and VW Jetta for my son. At this point no one welcomed me and my son and introduced themselves. I then heard (before I knew his name, Walter Konyk) say that he could help me. Walter walked to the back and came back with key and said follow me. We went outside and he opened the doors to a silver Jetta and said take a look. By now I felt uncomfortable and unwelcome in this dealership, but I did not want to ruin this for my son. After my son sat inside the vehicle he asked if we could test drive the car, Walter stated, "I guess" and asked for my driver license. Once inside the dealership we sat at Walters desk as he began to input my license information. Walter then asked me "Do you live in Philadelphia and use an XXXX address to get cheaper insurance?" I was immediately taken aback by the question and responded that I gave you a valid Pa issued driver's license and to please use the address on the license. At this point maybe 15 minutes into the visit, I as Walter for his card, Walter then extended his hand and introduced himself. Again, I didn't want to spoil my son's experience, but my thought was to just get up and leave. Walter took us on a test drive and after we returned to the dealership, he seemed not to be interested in trying to make a sale. I asked Walter to please print up the sticker price of a VW Jetta Sport and show me any discounts that can be applied to that particular vehicle. Walter retuned and gave me a Work Sheet with only the VW Jetta Sports MSRP, and associated fees with the purchase of the vehicle, no discount. I had had enough, so I thanked Walter and my son, and I left the dealership. Once my son and I got to our vehicle, my son asked me why Walter asked me if we were from Philadelphia and why we received such a cold reception. With all of this said, my son and I's experience in your dealership was less than pleasant, unwelcoming, and unprofessional. Our reception was cold and unwelcoming, Walter was unprofessional and biased. This email does not come close to expressing the horrible service me and my son were exposed to by the employees of this dealership. My hope with this email is that anyone involved in this interaction on January 1st, learns to keep their person bias to themselves when working with the public and treat everyone with the respect that we all deserve until shown or proven otherwise. read more

I brought my car here because it needed a repair in the middle of a week of traveling. I was assured I would be called when the work was complete. I left the car there and made plans to use the train to make a day trip with my family of 5 while we waited for the work to be complete. by the next morning I hadn't heard back and we changed plans again to accommodate the repairs. finally I called to get an update and they said the car was "all-set" for pickup. when I arrived they told me they couldn't fix it because the part was in back order. when I asked them why I never received a call and they said it was all set the service guy wouldn't look me I. the eye as he said they have been having trouble with their phones and he did leave a message. there were no messages or missed calls. sorry guy, you either leave a message or you don't. the lack of professionalism and disingenuous attitude of both people I spoke with about the situation is shocking. not to mention they screwed up my travel plans. Terrible experience read more

Unfortunately it has come down to a review since I can't get any type of response from this dealership. I bought my VW back in April of this year. After so much hassle/headache during my purchase (with the finance person--not the salesman) I agreed to purchase my Tiguan if they agreed to fix damages inside the vehicle and provide me with a spare key. I had a service appointment when the parts arrived (they called me and said the parts and spare were in) and I sat in the dealership for HOURS waiting. They continued to tell me that it would be done soon as I had my 3 year old with me. When the dealership was closing, they stated that the spare key would not work and that I had to bring it back. I was in there for the plastics to get installed AND the key. I got into my car and it was exactly how I brought it in. They did absolutely nothing for hours. The service manager stated that he would personally take care of it, call me the next day to let me know the parts were ordered (the plastics weren't even in the building) I was there to get everything done at one time, not waste more of my time. He stated they would deliver a rental car to me. In which after a few days, I had not heard from service manager. So I called multiple times. When he did deliver the rental, he took my car in and fixed the plastics inside the vehicle but said he had to order something for my car to be able to pair it with a spare key but it was on back order. I have called and left messages for a status of this back-ordered part and have not heard back from anyone. The entire experience of this place has been a nightmare to say the least. A simple return phone call goes a long way with me. I'll be taking my vehicle else where for service purposes. Which is very unfortunate because I will be going out of my way for that when this location was ideal. read more

RUN!!!! I own a VW Tiguan and it started having issues right after having breaks put on with pulsating when braking. I thought I found the right dealership/garage, I was SO wrong! After bringing it in several times and not getting results, I reached out to the Service Manager. He did not return my calls. I end up reaching out to the General Manager to get results. We agreed to give them the car while I was on vacation. They had the car for the week and called the day before our return. Said there was a nail in a side wall, and then up-selled on fluid changes. Needless to say we picked up the car, paid for a new tire and fluid changes. Two days later the tire light came back on. They forgot to the put the NEW tire that we paid for on. Infact, we dont believe they did anything but charged us. The GM and owner will not return our email and phone calls. They are Shady STAY away if you are smart!:-) I could have been injured driving on a bad tire. They had even said it was undriveable. NO return calls or emails speaks volumes about who you are dealing with. Driver beware! 2019 Tiguan Driver read more

My low engine oil light came on while visiting the area from NY. I called and explained what the problem was and Rainey was so nice! She told me to bring the car in anytime. When I pulled into the service area later that day, Mick topped off the oil immediately and the light went off. It took about 5 minutes! If I was in NYC, I am sure I would have waited hours for this to be done. Mick was great! Very impressed with the service. So much so that I will contact this dealership when I need a new car. Thank you Mick and Rainey! read more

First off, this is a legit review. I have no affiliation or relation to anyone here. When I read a great review I am automatically skeptical hence the disclaimer. I highly recommend this dealership and would also recommend who I worked with directly, Walter. He's as honest and straightforward as they come. I leased a Passat from them for a couple of years and then I just got a new job with a company car. I first went to Carmax (mistake) then I went back to JD VW with dread thinking I was going to get hosed but my experience was the exact opposite. I reached out to Walt who helped me work with their Used Car Sales dept where I worked with Matt Moore. They both gave me a extremely fair deal and made the process very easy. I will always recommend this dealership to anyone I know looking for a new, or used, car. read more

Such amazing service! Not only did that get my Beetle serviced in a timely manner, but Andrew was so nice and helpful! When I went to pick my beetle up, he went over everything with me and said how much I would enjoy driving my car now, but if I have any issues to contact him! Thanks again! read more

I recently had the pleasure of working with Walt, Rick, Brent and John from the VW sales team; their attention to detail and family-like atmosphere is something to admire. Their professionalism and working with you is respectful and knowledgeable. I would highly recommend this VW store and this personal team in any of you future purchases. Jeff should be extremely proud of this all-star team. In addition, their introduction to the service team and their capabilities is very important. You will be treated the best you have ever been; its that important to them that you are a life long friend of the dealership. Give them a try, you will never be disappointed!!! read more

This is the can do dealership. I have had many Volkswagens, dealt with many dealerships, and Jeff D'Ambrosio's , is by far the easiest one to deal with. Tyler Jackson was an absolutely no bs sales manager, if he can do something he says he can, period. I appreciate the candor. In general, they have lots of cars to choose from with all the trim models. The sales people are great too. read more

Wow, what a lackluster expierence! After first entering the dark-lit dealership, it was very disapointing to be first greeted by Tyler Jackson, sales manager of this apalling dealershp. His egotistical, unpleasent personality was the worst part of my expirence, and the sole reason for me not purchasing the vehical I wanted to. Our sales assosciate was very nice, but unknowegeble of the vehicle in question, despite statting he was trained specifically in this vehicle. If anybody is thinking of going here, I guarantee you to think otherwise. For the exhausting four hours I was there, I did not see a single sale be made, and in my opinion and observation, it is 100% due to Mr. Jackson's incopetent negotiation and disgusting ego. Once again, DO NOT GO HERE!!!!! read more