MAJOR WARNING regarding Holman Motors located in Batavia, Ohio…read more I bought my previous Ram 1500 from here as well as my current vehicle, a 2018 GMC Sierra 3500 Denali. I absolutely loved my sales guy, Eddie, and I have only positive things to say about him and the sales side. I am incredibly bummed that I have to find a new salesperson because of this. However, after the recent service experience that I've had, I WILL NEVER do business at Holman's in any capacity EVER AGAIN. Their final words to me were, "I've run it up the chain of command, and their suggestion is to take your future business elsewhere." In November, my truck was just at 100,000 miles, and a "pigtail" / fuel injector harness went bad. I've always trusted Holman's mechanics fully to advise me, as this is not my area of expertise. The service advisor and their manager, that I was working with, tried to convince me to spend $6,000 or $8,000 to replace all of the fuel injectors and wiring harnesses / pigtails. I did a lot of research and talked to a ton of people, who ALL said that this does not sound right. I advised Holmans to repair the single pigtail / wiring harness and to retest fuel injector #5 after replacement, which they told me was bad and testing out of spec. After speaking to a trusted friend and mechanic, I advised Holmans to replace the 1 pigtail and that I would pick my truck up. I picked my truck up, and it sat in my driveway for a week and a half because I was afraid to drive it. I reached back out to my trusted mechanic friend who advised me to bring it to his shop in Goshen. An employee of his was very through in documenting the work that Holman performed, and that I paid $700 to have completed. IT LOOKED LIKE A BACK YARD MECHANIC HAD COMPELTED THESE REPAIRS FOR $100 OR SOMETHING. Furthermore, the repairs completed left a fried area of the pigtail that they didn't even cut back far enough and replace. Go ahead, take a look at the pictures and what I paid $700 for. It's abysmal! I called the Service Manager, Chris, and explained the situation. By the time he called me back, my step father had just passed away and I was not in the right mind to deal with it. He also told me, "I'm so sorry. Take as much time as you need and get back to me." Roughly a month or so later, I found some extra time in my schedule and walked into the Holman Service department and asked for Chris. He was busy, so I waited for him to free up. Chris stated that I "ghosted" them and refused to address any of the issues. I ended up having to get a little shitty with him, because he thought he could just talked down to me and blame this problem on me! I stood on the fact that they lied to me in a deceiving attempt to do massive and unnecessary repairs. He stood on the fact that I didn't bring the truck back to them to be fixed.... HOW COULD I DO THAT WHEN THEY MISLEAD ME AND I NO LONGER TRUSTED THEM to complete this repair?! I wanted to talk through this and get it resolved. Again, I tried to call Chris a couple of times but never got an answer. This morning I called in and the person who answered the phone transferred me to a Monica. I explained a brief synopsis of the issues and asked if they could over several free oil changes to remedy the issue. It seemed like a logical solution. I'd never had issues with them changing my oil, other than leaving it a mess and it getting all over my driveway every time afterwards. I explained to Monica that I live my sales guy there and prefer to do business at the dealerships close to my housese. I stated rhat i was open to shopping around other dealerships, but I wanted to give them the opportunity to fix their mistake before i did thag or wrote any reviews. Monica said again that she would "take this information and run it up the chain," and that, "it would probably take several hours to get a solution." In approximately 30 minutes, they reveled their true colors. If their mechanics do shoddy work, they don't stand behind it and blame it on the customer.

Holman RV does not schedule repairs or service like other companies. My RV sat in their lot with…read morethe front blinds open for 15 days before they would even look at it. I called, I texted, and finally hand delivered a written letter to the general service manager. He never called, emailed or texted to address my concerns. In the end....they found a broken fan blade in my air conditioner and I paid $785.94 to have it replaced. According to AI... Coleman replacement condenser fan blades (like the 6733‑3221) retail for about $30-$40. Labor for rooftop RV A/C work typically adds $75-$250, depending on access difficulty (RV rooftops often push labor toward the higher end). My opinion is that Holman's way of doing business is frustrating for the customer. If I have an appointment for an agreed upon day...my rv should not sit for 15 days in a parking lot waiting...waiting...waiting.....If I have to hand deliver a letter to the general service manager to get action...why would I ever come back as a customer again. The lack of follow up by the general service manager is unfortunate. Find another dealership...and save yourself time and frustration.

I'm visiting the area. A close friend has had some medical issues and I came to help out for a…read morefew weeks. One of the items on the to-do list was getting the oil changed in my friend's Mitsubishi, so I took the car to the dealer for the oil change. Michael Lindsey was the service consultant who helped me out with the oil change. He was very nice and attentive. Since it wasn't my vehicle, he was especially good at letting me know what was going on. When the oil change was complete, he told me the vehicle needed front end brakes (he was correct) and was willing to do the brakes that day. That didn't work for me so I scheduled the brakes for a few days later. He told me to call the day before to reserve a loaner car. I called the day before and left a message and he called me back within minutes. When I took the vehicle back for the brakes, he again was accommodating and had a loaner car for me. He called me an hour after I dropped the car off to tell me that they had all the parts needed and the car would be ready by noon. At 11:30 he called to tell me the car was ready. I went in to pick up the car and he, once again, did a great job of being positive and of processing my payment. Michael started my day out right and kept it going that way. I have no knowledge of Jeff Wyler dealerships but I have to say that they have a gem in Michael Lindsey. He could sell ice to an Eskimo.

They try to upsell you more services than you need. Send out multiple invoices with the prices…read moregoing up each time! And don't even get me started about the ridiculous amounts they charge for parts and labor! $35 for ONE wiper blade and $20 for labor?? I put one on myself the week before and it took 10 seconds. I'll stick with going to Autozone and buying my wiper blades there and they'll even put them on for you - for FREE!!!!!!!

On March 20th, 2021 I purchased a 2015 toy hauler travel trailer, my salesman was Craig Ochabot. I…read morenoticed many things that needed attention; liquid on the floor indicating a slide out leak, broken hand rail on the rear door, exterior places needing attention with caulk and the power bed in the rear needed adjustment. I picked the camper up and the walk through crew assured me all was fixed. There's were evident signs of caulking but two of the vents were cracked and just caulked over. On March 27 I took my first trip and it was a rainy weekend. The fluid was on the floor when I opened the slide out, two off the three vents we leaking and the power bed was still jumpy. I texted Craig at 1030 and we exchanged in excess of 20 text and pictures regarding the issues. His response was "when can you get it here for us to fix those issues?" I told him I would as soon as I get back in town. On March 29 and 30 we exchanged several more text and he was suppose to call me back with instructions on when to drop it off. I hadn't heard from him by April 6 so I texted again and received no reply. I then made multiple calls and left multiple messages for Mr. Ochabot over the next 2 weeks again with no reply. The last week I called the office and asked for the sales manager, Ron Cramling answered. I explained the situation and Mr. Cramling apologized and stated he would get the issues fixed right away. Within an hr I received a call from Hayden Bailey, the RV service manager he instructed me to drop off my unit the upcoming Monday and it would be repaired. I dropped the United off and meet with Mr. Bailey. He assured me everything would be fixed but it may take 2 wks. At approximately 2wks I received a call the unit was done. Upon inspection all of my concerns had been corrected. Mr. Cramling and Mr. Bailey are men of their word and an excellent representation of Holman motors. If my rating were on them alone I would have given 5 stars. That being said, Chad Ochabot is not a man of his word. He made all kinds of promises of being there after the sale and making sure I was happy with my purchase. If I had to make a rating based solely on my salesman, craig Ochabot, I would have given zero stars. In closing I would say use Holman motors god your vehicle purchases. The management cares about follow through and doing what's right. If you happen to get Craig Ochabot as your sales representative immediately ask got someone else!

From now on we will be taking our GMC to Holman! They went above and beyond to get our vehicle…read morefixed, and we are so grateful. Jim was wonderful, very knowledgeable, kept us informed, and even checked on our vehicle after we picked it up. Thanks to their mechanics, our vehicle is acting brand new again.

All calls are answered promptly. Polite and caring. I called today to reiterate how pleased I am…read morewith the recent body work.

Literally wish I could give this dealership a 0 I've came in multiple times asking about my title…read morework because the people who work here have absolutely no idea what they are doing or what's even going on half the time they sent it to the wrong address then when I came in they said it would be there within 2-3 days come to find out they had never even contacted corporate about it (it's been a month since we went in about it and still nothing) I bought my car almost a year ago And still have no paperwork for it besides the bill of sale ... the car temporary tag expired in February... it's August ..talked to one of the manager for about 10-15 minutes called back for a check up on it a couple days later and the man said he never even talked to me... if ur looking to buy a car please look at Facebook market or Kerry before u ever think about stepping foot in a Jeff Wyler

Although, I did not purchase a vehicle from here I still had the most AMAZING EXPERIENCE that I've…read moreever had, at ANY car dealership in my 50 years of purchasing vehicles. I just wanted to say thanks to the "ROOKIE" Michael Bowling. He answered every question I had plus some and was the most respectful and professional individual I have had the pleasure to meet in many years. I'll definitely be back at some point when I'm ready to purchase a vehicle. Until then, I'll be sending everyone I know that is in the market for a vehicle up there to see him. Thanks, A VERY PLEASED CUSTOMER

False advertisin.. The sales rep Charles Glover assured me he could get me approved because they…read moreall these special programs and rebates. after texting back and forth all day and running my credit the sales rep stop responding . two days later after I reached out to customer service he send a generic email asking what can he help me with ...Then he text and said no he can't get me approve. SO BE AWARE OF FALSE ADVERTISING ABOUT ANY AND ALL CREDIT ACCEPTED!!! THIS IS A LIE AND THE SALES REP WAS VERY DECEPTIVE AND HANDLED THE SITUATION VERY UNPROFESSIONAL!!! Buyer beware.

Brian Beverly is the most down to earth, cool, laid back, & very knowledgeable- helpful sales man…read moreive ever worked with. Prices where competitive. Highly recommend him and the not overly show off the success lay out of the Business. Love the new insight. Just a hair out of current budget.

Lisa and Tina (service managers) are awful- they drag down the rest of the service team. If you…read morecall and speak to reception they don't seem to like Lisa and Tina either.

Purchased a new Santa Fe and the deal was fine. The problems came in when I opened the electronic…read morefiles that they sent me that were supposed to contain all of the documents. There was no Sales Contract or Finance Agreement. I've been trying to get them but the salesman I dealt with won't respond to emails or return calls. I've got nothing that shows I purchased the car. Additionally, the temporary tag expires within the week and I've received nothing from them to take to the license bureau for tags. at minimum, this is an extremely unresponsive dealership.

From the owner: Your local Eastgate Hyundai Dealer. Jeff Wyler Hyundai of Eastgate is your premier Hyundai…read moredealership. Jeff Wyler Hyundai of Eastgate features a full lineup of Hyundai new cars and SUVs, including the Hyundai Elantra, Hyundai Sonata, Hyundai Sonata Hybrid, Hyundai Accent, Hyundai Santa Fe Sport, Hyundai Tucson, and Hyundai Veloster. Jeff Wyler Hyundai of Eastgate offers a large inventory of used cars and SUVs, both domestics and imports, with a significant selection of Hyundai Certified Pre-Owned cars and SUVs. Whether you lease or buy, Jeff Wyler Hyundai of Eastgate provides great pricing and low APR financing options. The factory-trained technicians at Jeff Wyler Hyundai of Eastgate will diagnose and repair your car correctly the first time.

John was very courteous and professional. Good customer service. I'm transferring from AutoNation…read moreToyota in Ft. Myers, FL. I would definitely say he is a great first impression for my first time at Beechmont Toyota.

Thank goodness they found a van we like, customer service is horrible. Purchased a new van 2 months…read moreago. The finance was super shady and they try to upcharge you for their care package... we put a deposit down that was suppose to be refunded. We never received a title to replace our plates. Called and left messages several times... no return phone call... talked to the person that helped sell the car for us... he assured it was being handled... finally after two months they said hey we have your title and a check for you but you have to come pick it up since we forgot to do this for you. Then you get there and they don't even apologize to you.

Super nice people. Great communication. Car was exactly as expected upon arrival. There were a few…read morestrange situations, I ended up having to jump through a couple hoops for discounts to get the price that was already agreed upon prior to pick up. They had to come to my place of residence after pick up to replace a sticker with an incorrect factory number. But, all of that was explained well and I was available, so it didn't impact anything for me. All and all, a pleasant experience.

great experience with Jamie. not pushy at all, listened to my criteria. Crystal was easy and…read morecomfortable to interact with. She patiently answered my questions. I didn't feel rushed at all. nice and comfortable, like talking with friends.