Convenient location with lots of available parking right in front…read more Love Dr Robert! Quiet, patient, and efficient ... just like his dad used to be! Several family members now go there also.

if you can get the eye dr. to call you back that would be a plus, the front desk knew I had been…read morecalling for awhile. I would not recommend them at all for customer care. Even a one rating is too good.

I recently had LASIK done at Lasik Plus in Independence, Ohio, and I cannot recommend them highly…read moreenough. From the moment I walked in, I knew I was in excellent hands. The entire experience exceeded all my expectations.The facility is absolutely top-notch -- modern, spotless, and equipped with the latest technology. The waiting areas are comfortable and calming, and everything feels professional and state-of-the-art. You can tell they've invested heavily in creating a welcoming environment for patients. The staff was incredible. Every single person I interacted with, from the front desk to the technicians, was friendly, patient, and genuinely caring. They took the time to answer all my questions (and I had a lot!), explained every step clearly, and made me feel completely at ease throughout the process. Their professionalism and kindness made what could have been a nerve-wracking experience feel smooth and reassuring. Dr. Thomas is an outstanding surgeon. His expertise and calm demeanor gave me total confidence. He thoroughly explained the procedure, addressed all my concerns, and performed the surgery with precision. The actual procedure was quick, and over before I knew it. The whole process -- from the initial consultation through surgery and follow-up -- was seamless and well-organized. I was amazed at how fast and easy everything went. My vision started improving almost immediately, and the recovery has been fantastic. If you're considering LASIK in the Cleveland area, do yourself a favor and go to Lasik Plus in Independence. I'm beyond thrilled with my results -- 20/20 vision with no more contacts or glasses! Thank you to the entire team for changing my life for the better. Highly, highly recommended!

Amazing service, from start to finish. Dr. Thomas and his staff made me feel comfortable…read morethroughout the process. I had 15/20 vision the day after my procedure!

I've been seeing Dr. Michael and Dr. Ron Skuza for over 30 years -- from my first pair of glasses,…read moreto contacts, and now into this stage of life -- and I wouldn't trust my eyes to anyone else. They're knowledgeable, thorough, and genuinely take the time to listen. I've never felt rushed or pressured, and appointments are always smooth and on time. The entire team is friendly and welcoming. After 30+ years, that kind of trust says it all. Highly recommend

Dr.'s Michael and Ron Souza are good optometrists. I trust them both equally with the care of my…read moreeyes. I have had several issues, from infections, dry eye treatment, and the need for glasses. They are always available when needed. They also went above and beyond by locating a frame for my prescription sunglasses that had broken. I loved the frames and they searched and found one frame exactly like mine. Stella is a big part of their practice as well, and runs their practice smoothly. I'm glad I was referred to them after my Dr. retired. I also love the location.

Do not go here! Was required to pay 60 dollars to have the paper with my prescription handed over…read more A family member was told it is considered fraud due to a FTC rule. https://www.ftc.gov/business-guidance/resources/complying-eyeglass-rule After contacting the office I was told that 60 was for the eye exam. The FTC states that is ok if they require immediate payment for the procedure, but FTC also states proof of insurance is considered payment in said situation. Meaning it was illegal to hold my prescription. My insurance was also billed 300 for the appointment and a separate 60 for the exam. Both are approved and paid despite this place saying it the 60 was not. Report filed with the FTC, insurance company is also aware. Was informed to request a chargeback and on credit card will be doing so.

Be very careful using this business. I think they area huge scam. I had three visits within 4 to 5…read moreweek period. And I was charge $40 for each visit that was my co-pay I have no idea what they charged the insurance company. Let me go back to the beginning I've been having higher pressure in my eyes so my regular doctor sent me to this place because they specialize and can give me prescription medications and do surgery if necessary. I've gone to this place probably five times in total. Back at the end very end of April I had my first visit in the set of three and I was told to come back in a month and we check on how the medication the eyedrops were working. All of the normal testing vision fields things of that nature we're done at that time. The pressure was still up a little so I was told to come back in 2 weeks another eyedrop would be added to my regimen and they just would check the actual pressure of my eyes. When I went in for the appointment that was two weeks from the last appointment they said I had to pay another $40 I initially refused because I was told it was just for a pressure check. The person in front office insisted that my insurance company requires that every time I step into the office I am charged a $40 fee which is totally untrue. I didn't know that at the time until I called my insurance company later so I paid it. I was still standing at the desk when one of the other employees went up to the Doctor Who was walking down the hall and voiced my complaint. I heard the doctor say to her it is only a pressure check. When that employee went back to tell the receptionist in the front the receptionist motion to her that with her hand that to go away she had already put my charge through. I was very upset and I voiced how upset I was to the different people first they put me in for another vision fields test ,which was a considerably shortened version from what I've had in the past which I had just had done a couple of weeks ago and then they wanted to go in and test my eyes again which I had just had done a few weeks ago, by looking at a chart. All Of these procedures I feel were put there or done again because of my being so upset. they were unnecessary. I feel since they charge me the $40 they wanted to make it look somewhat like an exam, and we're just done 2 weeks prior. I finally got to see the doctor the doctor repeated exactly verbatim to me what the girl in the front said to me about your insurance company requires that every time you walk through the door we charge you $40 I told her I didn't feel that was true but I had to talk to my insurance company first before I would argue the point. She seemed a bit perturbed at me at that point and never looked at my eyes. When we went out into the hallway she reached up into the cabinet and gave me two bottles of the eyedrops that I was taking and said here these are more expensive ones I'm feeling that she meant that to make up for the $40 extra that I had just paid that day. I called and talk to the office manager that day which was either the 19th or 20 June it's been over a month and nobody's ever called me back I told her if I didn't get my $40 back which I felt was unjustly charged to me I wasn't coming back there how many other people are being overcharged for these follow ups. So that was $120 I was charged in five weeks just on my end this is the reason why insurance companies and why insurance is so expensive because organizations like this are allowed to keep practicing. My insurance company said she could have chosen not to charge me for that last appointment because it was just a pressure check they do not require that when I walk into the office I pay the $40 they make the decision as to whether it's an appointment or not. I will be reporting this to other agencies as well and for sure to my insurance company I feel that I've given them adequate time to get back to me.

Dear Jim P, Eryion is my true name but (in America) I'm forced to use another so that's why you…read morewouldn't find me in your system. But since I don't have a common last name it's not hard to figure out when I visited.

I was unable to be a candidate for LASIK and PRK but Dr. Earley was absolutely wonderful in giving…read moreme the bad news. As the clinical director, Andrea is absolutely wonderful. She was thorough with her exam, took all measures possible, and went above and beyond to try and make me a candidate. For those curious, my contact prescription is a -8.5. Would have loved to get my vision corrected here! Highly recommend!

After losing my eye doctor about five or six years ago, my brother suggested I try going to Dr…read more Gary Crapanzo for my eye exam. Dr. Crapanzo has been extremely professional, and I plan on being his patient as far as I can see into the future. Also, appreciate that it is a small practice compared to most medical offices where you can easily be lost as just a number and not get treated professionally or listen to about your health needs.

Customer service is horrid. The girls who work up front basically discriminated against me because…read moreI have Medicaid, and refused to even give me information on services that I would have to pay additional for.