The phone service was great -- everyone I spoke with over the phone was pleasant and helpful…read more Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience.

Zero point in making an appointment - they don't care. I arrived 20 minutes early as I had an…read moreemergency to get to. I'm now well over an hour past my appointment time and I'm told - sorry, we're backed up today. This place is a sweatshop of medical facilities. Do yourself a favor and find a better place. I'd never use them again.

I've been coming here for years. I went in through have three x-rays done because I had a fall and…read morethe lady that took care of me. She was super rude to me and I didn't like her. She was correct criticizing me and everything. I think it's the worst x-ray I ever done in my life, but I've had other procedures done there and they've been really good and fast like a CT scan MRI mammogram I come here to do this x-ray and it was the worst x-ray. The lady was just super rude.

Customer service is awful. The lack of professionalism in the staff is uncanny…read more Failure to meet high standards of performance and ethics required for a medical staff and team.

First thing that goes against this place is that if you are coming here, you more than likely going…read morethrough something Secondly, the parking is just dumb. Why put so many business all in one place and not provide parking. Being towed from here is a real possibility if you're not paying attention What the point of making an appointment if they just call you by who came in first. I really hate places that make you make an appointment but that don't value your time. If you skip out on, they charge you. If you are late they put you at the end of the line but if you get there on time and some asshat got there earlier than you because parking is a bytch, you have to wait I'm just mad that my knee hurts

Staff and images, picture perfect! Used them several times & refer others as well. Great service,…read morecentrally located.

In our world of impersonal and profit-driven healthcare, the doctors here are the rarest of gems,…read moreespecially Dr. Horst and Dr. Fernandez. They are excellent at their jobs and truly care about patients. The effort that several of them have put in to make sure I am comfortable and that I fully understand results over the years has truly made scary experiences a lot less so!! Will you sometimes wait and have a little trouble getting an appointment? If it's not urgent, then yes. Because they are dealing with urgent situations, and they are busy because it's the best place in Miami you can go for what they do. But I promise you that if you are ever the unfortunately urgent situation, they will take great care of you. There is nowhere else I have ever been that will move heaven and earth to do follow up testing same day to minimize waiting/reduce extra anxiety. They are absolutely top notch and I will never go anywhere else.

Needed an abdominal ultrasound which required me to drink over 32 ounces of water. Center was…read morerunning late. My appointment was was scheduled for 2:30. When I asked when I would get my ultrasound done at 2:50 receptionist said she had no idea and her best guess was another 15 to 20 minutes.

Waited three hours for them to take my wife in. This is just poor scheduling. Besides that, the…read moreplace is freezing cold. And they have fragrance misting machines in the waiting area that are sickening. Have they never heard about people having allergic reactions? Never coming here again! Never recommending this place! Told my doctor not to recommend it either

One star is too generous. Arrival 955 am for a 30 min test. Left 3 hours later!!! Sat in a frozen…read morewaiting room with no offer of blankets until I asked because I saw someone with one. In the meantime, they have a fragrance diffuser spewing a horrendous smell (baby powderish) that was making people sneeze and cough. They took me in for my test at 1230. Totally unacceptable situation. Admittedly staff seemed extremely busy and were very professional. I'm sure the front office is told to schedule as many ppl per hour as possible. Heads up corporate! Will advise doctor how awful the experience was.

I went here for my regular mammogram and ultrasound. 5 STARS!!!…read more This is the most thorough imaging I've ever had. I had no idea of how bad it was in the other places I had been to in the past. I had an appointment & waited no more than 15 minutes to be called. The ultrasound and mammogram techs were kind, professional and very thorough. I got my results from my doctor within 2 days. There is plenty of free parking (it's in a shopping center).

From the owner: Baptist Health's outpatient diagnostic centers offer imaging services with the latest technology…read moreand an experienced team of certified radiologists and technologists. We make it comfortable and convenient for you to receive the same top-quality care you've come to expect from Baptist Health.

Everyone was very attentive and friendly, easy regristration, Kathy and Ana very special. At the…read moreend you get a Cd and also they email you the photos of the MRI. A must do place, short wait ask for insurance and no insurance price. Easy location. Very please with the awesome service Thank you. Adriana

I wanted to leave this review because I believe patients should understand an important difference…read morebefore scheduling an MRI. This facility uses a 1 Tesla MRI scanner. There is nothing inherently wrong with a 1 Tesla MRI, and for many routine exams it can provide adequate diagnostic images. However, many patients are never told what type of MRI machine is being used or that there are different levels of MRI technology available. In many hospitals and imaging centers today, 3 Tesla MRI scanners are available. A 3 Tesla MRI generally produces higher-resolution images, better detail, and can be particularly beneficial for studies involving the brain, spine, prostate, joints, small ligaments, and certain neurological conditions. Better image quality can sometimes help radiologists detect abnormalities more clearly, although the most appropriate scanner depends on the specific medical situation and your physician's recommendation. My goal is not to discourage anyone from using this facility. Rather, I encourage every patient to ask: Is this a 1 Tesla or a 3 Tesla MRI? Is a 3 Tesla MRI recommended for my specific condition? Would a higher-resolution scan improve the diagnostic quality of my exam? Patients deserve to make informed decisions about their healthcare. Knowing the difference allows you to discuss the best option with your doctor before your appointment.

This is the worst! My appointment was at 2pm and it's 5pm now. I have been waiting for 3 hours for…read morean MRI!! I can't understand how these people set these appointments every 15 minutes when an MRI is longer. There are a bunch of elderly people here who are in pain and so frustrated. Definitely the last time that I come to this hell hole!

They have multiple locations in Miami, Homestead, Hialeah, Miami Lakes and Coral gables. I love the…read moreone here in Miami sunset ...I'm getting all my medical diagnostic tests with them because they have the best of the best. I already got my yearly mammogram, and now I'm going to get a sleep study because I was diagnosed with sleep apnea. The Sleep center is spectacular, very high end, state of the art! Queen beds, with comfort twill sheets ( like 5 stars hotels ) extremely clean, peaceful, flat TV, additional companion bed for my sister that came with me... The staff very Proffesional; a tech "Jaimie" with lots of experience explained everything and gave me a thermal blanket ! During the night she came twice to help me going to the restrooms ! For sure she is looking the cameras all the time because she knew everything and anything that happened when I woke up and needed it something ! In the morning, i had breakfast waiting for me ....Wow what else can I ask for ? I felt like staying in a 5 starts hotel ! I'm really impressed with their services and what they do with the patients. They really go beyond my expectations !!! I paid only 10% of my deductible ! The hospital outpatient charges the entire deductible ! Here I saved lots of money and got the best treatment! A million free Parking spaces! Thank you Virtual Imaging for making my experience the most comfortable, giving me the sense of security because my health is in good hands !

The staff here was great. The MRI machines and facility in general was very clean and sanitary. The…read moreMRI tech explained to me step by step the entire process and made me feel comfortable while getting imaging done. They are great! I highly recommend for your imagine needs.

Don't waste your time. Owner /manager Is super rude and unprofessional. The office is very…read moredisorganized!!!!

I can't believe how great this place is. I was almost charged several thousands (deductible) WITH…read moreinsurance for a CT Scan by Baptist Hospital. At MRI Pluss I'm only paying several hundred out of pocket for the exact same procedure. They are very professional and accommodating!!

Horribleeee no se lo recomiendo a nadie . Una hora de espera y todavía me dicen que tengo que…read moreesperar una hora más . Para que sacan turno si lo hacen por hora de llegada? Hacerle perder el tiempo a uno ‍‍‍