From Sacramento here! Recently got all 4 of my wisdom teeth removed on 07/24 and currently 6 1/2 days post-op and I feel great! Any post-op questions I had, Dr. Liu addressed through text or phone. Dr. Liu and her team did an amazing job not only on the operation but also customer care and hospitality. It's taken me a while (2 years) to find an oral surgeon who actually seemed like they cared and were capable to take out my wisdom teeth as it was not your easy, typical extraction. Earlier in July 2020, I found Dr. Liu's office and called to schedule for a consultation which was very quick and easy. Took them about two weeks to see me as they were rolling customers in once again, but that wasn't an issue to me. They sent me an email regarding COVID-19 protocols and how they would see me when the time came, as well as a patient form that I needed to fill out before my appointment. I saw Amy first on the day of my consultation as we took my temperature, gave me some sanitizer, asked me a few additional questions. Speaking to her was almost like speaking to an old friend and we laughed a little before I went to the back to be seen. During my consultation, Jody had went through a few more health screening questions and I once again had to watch that one wisdom teeth preparation video. After that, Dr. Liu came in and was super knowledgable and helpful in addressing all my fears and concerns about my wisdom teeth removal. The office atmosphere was very intimate and I felt very safe with the staff there. Once I was finished prodding and asking all my questions, I went out to see Charmaine about scheduling and payment. My insurance did not apply here which is fine with me, so I was explained different credit and cash options. A few different options you can take here! Charmaine quickly fit me in to their schedule just about 4 days after my consultation!
On the day of my surgery, they all welcomed me with smiles even though I was dying on the inside. The same procedure took place (temperate, hand sanitizer, etc.) and about 10 mins in they called me into the back. Another staff member (I can't remember her name) took my vitals, asked me if i ate, etc. and she was very calming and gave me a little blanket to cover myself. After another 10 minutes as the procedural staff was prepping, Dr. Liu came in and asked me a few questions about my morning as she was inserting my IV and I felt nothing!! I'm not the one to be scared of needles but I didn't even know she had it in at this point, I had to ask haha! Once I had my IV and everything, I started dozing off and they started. Can't recall much from the surgery, but like 2 hours or so later, I am wisdom teeth free! Dr. Liu said that my x-rays (from another office) did not fully convey all the struggles my wisdom teeth had but she took extra time and care to ensure that they were safely removed. What an hour procedure was supposed to be turned into 2:30 hours so I'm grateful I had such a caring team. Once the procedure was done, gauze filled up in my mouth, Jody asked me my favorite flavor of ice cream and gave me some delicious Talenti Vanilla ice cream. My driver came in to see me once my procedure was finished and went over a few things with Dr. Liu while I sat there wondering how 2:30 hours felt like 30 minutes to me. Charmaine (I think can't remember, might've been Amy) escorted me out to my driver's vehicle and tucked me in with my seatbelt and I was sent on my way.
I'm so glad I took the plunge (and drive) to come see Dr. Liu and her staff. They are all amazing individuals whose aim is to simply take care of you as much as they can. All while being professional and understanding their role as a service while also providing personable and great social experiences. Special shout out to Amy, Charmaine, Jody, and of course Dr. Liu!! Thank you for your out-of-this-world customer service! I would come here again (and will refer my friends) if need be. Highly highly recommend this place for any oral issues you may have if you're on the fence!!
100/10 read more