I have waited to write this review hoping that Jennifer Lane would want to make right the situation. We hired Jennifer for my son's wedding, signed a contract, did everything we needed to do on our part (communication, payment, clearly stating what we were looking for) I contacted Jennifer the week of the wedding to make sure everything was good and we were ready for her the morning of Thursday May 4th, she told me "no, we will be there Friday that's what we agreed on", and said that I had changed my mind when we decided to not go with her for chair rentals, I told her that is not correct, we never changed the day and I was expecting her to be there on Thursday per our contract, I had other vendors coming after her to do finishing work and Friday was not going to work, she said she would see what she could do, needless to say she did not make Thursday work, she said she would bring 8 people and be there Friday morning, she was there Friday morning, she did charge me for 8 people but there were not 8 people there working. I told her if I had broke or changed the contract there would be a monetary penalty but there was nothing for her, we also let her crew use a scissor lift at no cost to erect poles used for draping, if we had not had the lift there I am not sure what she would of done, the ladders they brought would not have worked. After the wedding I contacted Jennifer to try and come to an agreement about what should be done, she did not answer but in the mail I received a "gift certificate" from her for future services, the "gift certificate" is nothing, I would of wanted and expected her to do the right thing. In summary, when you first meet with Jennifer she is great, very pleasant, but if there is an issue she does not own it, and unfortunately the contract is already paid in full so there are limited options. We were disappointed overall in Jennifer Lane Events read more