I needed a specialty door part & Bella was the closest dealer who handled the particular…read moremanufacturer's parts. I made 2 phone inquiries with each conversation ending in a promise that the owner, whose name I have thankfully forgotten, would call back. After 3 days and no call I tried again and this time discussed the issue with him. He was helpful & ordered two (2) parts to be directly delivered to me. So far, slow, but it seemed like progress. When the package did arrive it contained only one. And checking the packing slip, that was all Bella had ordered. These were a hundred bucks apiece so happy, I wasn't. I had paid Bella up front. This time I could not get the owner on the phone after 4 attempts over 5 days. No answer to 3 emails either. So I eventually contacted the manufacturer and they fulfilled the missing part. After the complaint I did get an email from Bella's owner apologizing & offering what I thought was a pretty pathetic excuse. Bella is no longer a dealer for this manufacturer, fwiw.

If you want to be astounded by great customer service shop at Bella Hardware and Bath. Jeff and…read morehis team go out of of the way to assist in all facets of purchase and service after the sale.

Have purchased in-store items and placed special ordered items. We keep going back. We have…read morealways gotten great service and excellent advice. Owner measured a hallway in our house to get a perfect sized piece. Most recently we ordered a special order chest and got it in the time frame we were told. All pieces are high quality;well made and beautifully finished.

We have been thoroughly impressed with Heartland Amish Furniture. We ordered our new Dining Room…read moreTable and chairs and breakfast nook chairs from them. They were very helpful in guiding us on the types of decisions we needed to make. We came back twice to relook everything after we thought about it and looked at other places. We have had our furniture now for a month and absolutely love it!! Exactly what we wanted. Ricky from the company noticed some piping on three chairs that appeared to be loose. He asked to take them back to the manufacture for repair. That is the attention to detail that I really like about this store! The quality of the furniture is exactly like we were promised and saw in the display model. No skimping here!

Purchased a Napoleon grill here because none of the stores in our hometown sold them. Great…read moreselection and helpful service. The transaction was smooth and they helped us load up for transport. All in all, a great transaction at a good price.

I purchased my second hot tub from Peter and Adam at the new store…read moreAfter one year the cover is melting into the tub It's a strong spa. They haven't even returned my call and will not send a repair guy at no cost. Manufacturer said warranty was 1 year and won't help. 12k, 1 year. Not the customer care you want Go elsewhere!!

Great selection for appliances, vanities, lights, faucets, etc…read more 3 year warranties included, delivery is find your own, they do not deliver. Check pricing to your home before you purchase. Some things are cash and carry, so check that. Also some are scratch and dent. Great savings on the major appliances we purchased and everything was in tip top shape.

This place will lie, cheat and steal to defend their terrible business practices. I will give you…read moreall the facts here of my awful experience with the owner of the store. I went here on 12/30. Unfortunately that day my phone was out of battery so I couldn't check prices online for their merchandise. Just because they call themselves "liquidators" and have a cash only and no refund policy, does not mean their prices are any lower than anywhere with more standard business practices. In any case, I saw a range I liked for $1400 and decided to put a deposit down of $200 with Dan for it for pickup and payment of the $1200 balance on 1/2/2022. Dan was a nice enough worker there. After I went home I found 3 stores (the manufacturer, lowes and home depot) ALL selling the range for $100 LESS than these supposed "liquidators". I came back on 1/2/22 and unfortunately Dan was not there. But instead the owner was. The owner at first flatly refused to do anything for me. In fact he bragged about how many ferraris he owned like a cheap hooker might. After explaining over and over to him that I could buy the same range directly from the manufacturer for less, he said the best he could do was sell it to me for the same amount. Now think about that for a second... considering you are FAR better protected as a consumer buying from the manufacturer for an expensive item like a range, this was simply not worth it to me. I tried explaining that to the owner which he knew and understood but he literally "too bad, suck it up." I offered the owner several possible options. I offered to buy a $131 garbage disposal for the $200 I already gave him. No go. I offered to buy as much as $1400 in other items from the store in case it was an issue of me promising a certain amount of money. No go. At every turn the owner was rude and condescending, though I tried to explain to him politely how I could not buy the range for the same price I could get it elsewhere with normal business practices and consumer protection. In the end he said I had the only option for me was to do that or he was going to keep my $200! Granted I put that down as a deposit and their policies stated that I cannot transfer the deposit to anything else. My fault for trusting this place to have better prices than bigger, better stores with normal business practices and consumer protection. But can you believe what a cheapskate this supposed multiple ferrari owner is?? He was yelling at me how he was happy he "earned" my $200 as I left the store. This guy is exactly what has gone wrong with business in this beautiful country today. Motivated by nothing but pure greed! Anyway after I left, he had one of his employees text message me to tell me that the range was not available anywhere for that price. That the big box stores selling it, all had it sold out or backordered. This was a total lie and I sent her the link to home depot which shows it as available today for free home delivery in just a few days. I attached a screenshot today showing it available so you can see for yourself their lies. I asked her about the owner's business practices and how he was bragging about his ferraris. I wondered if there wasnt a racial component to it, since he was so condesending and rude to me repeatedly. She of course completely ignored her text message typed lies to me, she said I had no class and even called me a racist! Omg, if that isnt something else? She then told me she was blocking me (I guess because at this point the owner just decided to keep my money because his lies were obviously going to fail completely--see the screenshot for yourself!) If you are going here expecting any kind of real discount, or humane and decent treatment, guess again. This place is as ruthless a ripoff as they come. Be very much aware and make sure you use your phone to check prices at stores with normal business practices. If you are paying cash only with no refund policy, expect a DEEP discount. But walking around the store you can find many items marked for more than regular stores! I would suggest avoiding this store completely. I lost $200 and will never go back.

First I would like to start off saying that the staff is both friendly and knowledgeable about your…read moreflooring needs. Great quality for a good price and honest hard working installation and delivery team. They have a great selection displayed in the showroom in a calm atmosphere.

We used blue ridge on a Hardwood refinish project in December. We are super pleased that we were…read moreable to get it done as promised before Christmas and the floors came out perfect. I highly recommend the team at blueridge floors

As first-time out-of-state homebuyers moving to Asheville, taking a leap of faith on vendors while…read moreliving across the country felt incredibly risky. From the very first phone call with Leicester Flooring, though, we immediately felt taken care of. What started as a quote request quickly turned into a warm welcome to Asheville, they were genuinely kind, helpful, and made us feel excited about planting roots here. We hired them to uninstall old flooring and install carpet in two bedrooms, and having access to the Shaw Pet Perfect line mattered a lot to us since we have a dog. Their pricing was fair and reasonable, but what stood out even more was their professionalism and follow-through. Because we were still living out of state during the installation, we had to put a tremendous amount of trust in them. They absolutely delivered. The carpet looks fantastic, communication was easy, and they followed through on exactly what they said they would do. Since buying our house, we've worked with a wide range of contractors and vendors for home improvements, and Leicester Flooring has genuinely been one of the best experiences we've had: on time, on budget, easy to work with, and (refreshingly) without delays. For anyone local or moving to the area, I would highly recommend Leicester Flooring. They helped make a stressful season of transition feel easier, and that means a lot.

We were extremely pleased with Leicester Flooring in Hendersonville. Customer Service is top…read morenotch. Steve Brady was great to work with. He answered our questions and gave useful tips on choosing flooring. They have a wide variety of flooring to choose from and a spacious showroom with samples. They did a great job in installation this week. Their pricing is reasonable. I give them a 10! Top notch organization!!

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.

We worked with Karen at Gennett to select the flooring for our new house. She was very…read moreknowledgeable and helpful. She educated us on different products, woods and made suggestions for our house. She was very polite and let us talk thru what we really wanted. She helped us choose the perfect floor and we are very happy with the results. Thank you for a great experience!

I needed help with office hard wood floors and was looking for a specific stain. I decided to…read morecheck out Gennett and the lady knew EXACTLY what I was looking for! I explained the situation and she took me back and showed me the example sample of what I was looking for. Incredible place! So knowledgeable!