Unbelievable. I left a lawnmower back in March. Just to replace the carburetor. And now we're going into July. And it's the same story and dance. Parts aren't in yet. They told me it's in it's way. Should be here in 4 weeks. In May. And still not .here. to everyone that wants customers service. Do not use incompetence people. They are terrible at what they do. If I ever get my lawnmower back. I will never use or recommend these people read more

I had to take my lawnmower to J&P as they honor warranties. Long story short, I would give Pete, the man who waited on me 5 stars if I could. He diffused a potentially hostile situation and I left a relatively happy customer. J&P should recognize his superb people skills and keep him as long as they can. Probably won't be long, as good help is impossible to find these days and he is a rare find indeed. I still am not crazy about J&P but I do like Pete. read more

Bad customer service in repair shop... takes over a month for simple repair.. they need more help or better repair guys who work faster.

I have been going to Jensen and Piligarg since the early 60's. That is why I took my old school Trimmer mower there last week I pickup it up Yesterday. It ran like it was brand new read more

I wish I could give zero stars! I've never seen a place where no one cares about selling anything there! The employees look like their all upset about being there! No friendliness at all! WTH happened to make all of you not care! Could it be your boss???? read more

My husband bought a generator from the Clovis store and didn't really care for the service there. He called the Fresno store to see if he could return it there they said yes. We drove all the way from Kingsburg to the Fresno location and when he gets there the same guy said he can't return it now he needs to go back to the Clovis store. read more

I hate to pile onto their existing string of bad reviews but they are still living up to their well deserved reputation. They sell and service the brand name equipment I own and use as a home owner. I use to bring in my blower and string trimmer every season for regular maintenance during the off season until they started asking for such a large up front deposit just to leave my equipment with them for service I gave up on their service department and started servicing my equipment myself. I continued to buy tune up kits and repair parts for my yard equipment from them because they always had what I needed when I needed it...Until today! I was trying to buy carburetor kits for a blower and a string trimmer which I have purchased from them before. I was told that the sibling that was now in charge wasn't willing to keep items for older equipment in stock any longer and it would be necessary to order my kit and that it would take a week or possibly longer to get my kit. I pulled out my phone and was able the kit I needed and have it delivered to my door in two days. As much as I try to shop local and support local business it is so much easier to not waste my lunch hour driving around Fresno trying purchase from the little guy but to purchase on-line and have shipped straight to my home. In this day and age it is of utmost importance to keep customers coming in. This is one customer that won't be back. read more

Do not take you me equipment here they suck Drop off my toro lawn mower i told them to call me before the work on it I called back 1 week they haven't tuck it called back two weeks later Susie said waiting on parts I told her you were supposed to call me before and she was so rude I decided to have them work on it after all two more weeks went by and I had to call them back and they told me yeah is been ready I was so mad took 4 weeks to get it fix I'm never going back, by the way I paid 220 for the lawn mower and I paid them 180 to fix it read more

Avoid this business. They are unprofessional and lack basic character traits, including honesty and responsibility. I took my Honda lawn mower in for service at the request of Honda, because the product is under manufacturer warranty. At check-in the employee made it difficult to receive service and attempted to place as many obstacles in the way to avoid honoring their agreement with Honda to provide services on their warranted products. After 5-10 minutes of debate, he finally agreed to accept the product. Once again, I want to emphasize my reason for choosing this location was only because Honda sent me there. I would have never selected a business that has the appearance that J & P does. I was informed that the product would be checked and that I would be informed about the problem and will be offer a solution to fix the problem. Further, that they would inform me if it was an issue covered by manufacturer warranty. This was not the case, I received a call this week, stating that my item was ready for pick-up and that there was a remaining balance. Keep in mind, I never approved any work and second I was never notified that the issue was not covered by warranty and I never approved the repairs that they claim my product needed and that, according to them, were not covered by the manufacturer warranty. I tried to explain this to the employee, but they became upset with my questioning of their dishonest and potentially illegal practices. They did not offer a remedy to rectify their error and decided to blame the customer for their lack of professionalism and for ineffective inter-department communication. They stated that they don't do work for free as if that was what I was asking for. I wasn't asking for "free work", I was asking for honest and responsible customer service and transparency, but unfortunately this company lacks those basic business principles. I will be contacting Honda and other entities to seek support in addressing these types of business practices that should not be allowed in our communities. Please avoid Jensen & Pilegard, because they are not honest and they do not value customers. Unfortunately, it is too late for me to avoid this hardship, but if you are reading this you are still in time to make a decision that would save you the headache of dealing with a greedy, dishonest and overall unprofessional company, such as Jensen & Pilegard in Fresno, California. Rating should be in the negative. Thank you for reading. read more

The guys at the service/maintenance are very helpful and I would recommend anyone to bring their equipment here... they literally kept my job going by providing me with information I wouldn't have gotten anywhere else because they could've easily took in my pressure washer and charged me an arm and a leg read more

I took my Honda lawn mower into J&P to be repaired. When mowing the the lawn the wheels on the lawn mower would suddenly lock up. Having restored 5 cars from the ground up I do know a little about engines. I took the mower back to my shop and inspected the running gear. When I took the cover off the little transmission it was easy to see one of the teeth on the gear was broke off. This was all explained to J&P when I dropped off the mower. When I picked up the mower they said they cleaned the wheels and put in a new spark plug. I asked them if they checked the transmission and they said yes. When I asked about the broken gear it was obvious they were lying and had really never checked anything. Liars and crooks (including management). Don't get ripped off. Avoid this place. read more

Horrible horrible customer service. Went to get more info on BCS tractors. I had done my research and was ready to buy but wanted to speak to someone in person. Walked in with 5 guys behind the counter just socializing. Nobody greeted me but I went up and asked about the BCS models out front. No one seemed interested in helping. Finally one reluctantly went outside with me. He didn't know much about the product and when I asked for a closer look he had to go back inside for the keys to unlock the chain. Our whole encounter was me asking questions and he giving one word responses. I left annoyed about their service and went to Jensen and Watts on Belmont and Chestnut. Total 180! Sammie had personality and gave his full attention to my questions and needs. Jeff the sales manager made sure I had everything I needed to make a well informed decision. Therefore I dropped 10 grand on and new tractor with attachments. Plus another 500 on a new rotor tiller. Surprisingly the salesmen at Jensen and Pilegard work on commission but won't waste their time on anyone they don't perceive as a big ag baller. Well they missed out on 15 grand. I'd rather go deep into the southeast Fresno hood for far better service at Jensen & Watts. read more

Should have read reviews before I drove over there but oh well. I went in to purchase a blower and expected good service with a possible demo but I knew that wasn't happening pretty quickly. The employee almost looked annoyed that I was there. I asked a few questions which he answered mostly but offered very little in the way of sales. This place physically is a wreck. I did not want to make my purchase on line but I left thinking I would have to. They need to re train and focus on the customer and sales. Unfortunately I will not return to this local business. read more

Crappy customer service! Try to shop local and support small businesses, this place is the epitome of shitty customer service. Good, friendly business is what gets my money. This place needs to teach their employees if they want continued support from their customers. The attitude from these employees is what drives you to shop commercially. No bueno. Good luck. read more

Price Gouging!!!! My 75 year old father has been going to this establishment for almost all of his adult life. He brought in a Trim Edger for repair. We were told about $250 to repair after they had the Edger for 2-3weeks. My father &I took that very Edger to another repair shop. He fixed the problem and put on a new belt. We paid the man $20. We will NEVER go back to Jensen & Pilegard !!! read more

Awful customer service! Had a lawnmower that needed repair and Manufacturer referred me to them. So I called and inquired bout warranty and man became even more rude. Why do they even participate in the warranty program if they're gna be rude about it. Prick! I'll nevr take my business there. If there was a rating less than zero I'd choose it read more

And they charge you for parts that were in the chainsaw that had nothing to do with the repair.. but they LOST it for two weeks... so I had to buy it to replace it.. they take NO RESPONSIBILITY at all.... and that's the addition to the total RUDENESS. Never never never read more

Fixed my post driver in less than 24 hours!!! Very professional operation. Got us back up and running when we were in a time crunch! Thanks!

Terrible customer service. They are also dishonest. I took in my Honda lawn mower at the request of Honda, because the product is under 3 year warranty. The person that completed the in-take was rude and not professional. Further, he failed to notate the account properly and other workers were not aware that my product was under manufacturer warranty. I was informed that I would be contacted to discuss the issue and the solution. This was not done, today, I received a call from Jensen & Pilegard stating that my item is ready for pick-up and that there is a balance. I informed them about the warranty issue and the representative was unaware of the issue. Also, the representative blamed me, the customer, for their lack of professionalism and for their lack of internal communication. The person was rude and upset that I was questioning their practices and kept repeating, that they will undo the repair, but I kept trying to explain the situation to them, but it was to no avail. I will be contacting Honda to see if they can help remedy the issue, but I encourage anyone reading this avoid them and you will avoid what I am going through. I will be filing a report with the BBB and any other entity that is willing to listen and that maybe has some authority to do something about these types of dishonest business practices. The one star rating is an error, it should be in the negative. The business I visited is located at 2510 N. Blackstone Ave., Fresno, CA. 93703, because I believe they have three locations. read more

Poor customer service. Brought my mower in to restring a broken pull chord. Service writer said it should take a couple a days. A week later I call to check in apparently the part is on back order and could take months? Not sure why nobody gave me a call but all they really did was waste my time & money. read more

This place use to be good. Now all employees look miserable and tired. It's difficult to even make a payment sometimes. The other day I went in and asked the old man over in the parts if he could take my payment since nobody was in the sales desk. he just answered with an "I guess". Seriously folks you NEED people to pay to stay in business. If you're gonna act stupid when someone's trying to pay you then I don't know what type of business is that. read more

Worst damn customer service. The 2 and only times I came they were rude in the parts department. Try to be nice and show them a picture of the part I'm looking for and they blankly look at me and say that does me no good. Then had more rude things to say after that. Never going back. read more

Do not use their service department! We were told that our lawn mower would be fixed in about a week, but it took over a month to get it repaired. Once the repair was completed, they did not even call me to let me know that it was ready. I called to check on the status, and they told me, "It's been ready." They have horrible customer service. I will never use this service department ever again. read more

Their customer service isn't great, not even good! The don't greet you or acknowledge you and are not very friendly. E G Babcock is WAY better! Total 180 there! read more

My lawn mower just wasn't working for me, came here and they fixed it right up. Thanks to the service manager and the workers. Don't know why it needs to be so hard to put lawn mowers together. Even if I have to pay it was worth it. Lowe's didn't help. Thank you! read more

WORST SERVICE DEPARTMENT EVER. POOR...POOR...POOR. Dropped off a weed whacker on May 2, 2016. Had to give a $24 deposit...OK, no problem. Was told about 3 weeks to fix it. Kind of a long time just to change the head (where the nylon string comes out, not the cylinder head). Gave them an extra few days and called at 3 1/2 weeks. Was told by "Kip" the service manage he forgot about it. Misplaced it. Stuff happens...OK. I asked on the phone on May 31st will it be done by June 1st. He said should be. I go in on June 1st at around 1:45. Kip is not there. No one can find the weed whacker (I had the receipt from 3 1/2 weeks prior). Finally.....they found it. No one had laid a hand on it. Finally "Dillion" said he could look at it. Took him 5 minutes to fix it. They still charged me the $24 plus another $8. WARNING. GO ANYWHERE ELSE BUT THIS PLACE. DO NOT HAVE REPAIRS DONE HERE. Also...I purchased the weed whacker, a good quality (not cheap) Husqvarna...from them years earlier. I even discussed it with their "General Manager". He was less than helpful. I'll never go back. Never refer anyone there. NEVER. read more

I had some equipment critical to maintenance of a large property that I needed repaired urgently. I called Jensen & Pilegard in Fresno, as recommended by the equipment manufacturer, to check on availability to have the equipment assessed and was advised to bring it in and they would look at it. I called over a week later to check on the status and spoke with an individual named Matt who advised that it would be about 2 weeks before my equipment could be looked at. I asked to speak with the manager to find out why there was such a huge delay with even looking at my equipment. He seemed to find it amusing to advise me that the manager (Brian Olsen) was out for the remainder of the week (even though it was only Tuesday). When I asked who else I could speak with, he advised on the owner, Chris Pilegard, but said he doesn't deal with customers. Bottom line, there is no customer service or any sense of urgency. Save yourself time and frustration and avoid this company. read more

Jensen and Pile gard has horrible horrible customer service. Kip has told me several times my pole saw would be ready. It is not ready as of today. Just called. It has been 3 weeks. I do not recommend these guys at all. TERRIBLE TERRIBLE TERRIBLE read more