This place has honest great mechanics that will try their best to let you know what's going on. They will never try to upsell you anything and will try to let you understand what's going on before you make any decisions. Great place to go, you'll be lucky to have found this place. read more

I always think car mechanics are out to rip me off. I mean, just 'cause I'm a gal doesn't mean I don't know anything about cars. But, it's true, I don't. My brothers spent much of their time under the hood of the family cars, but I was interested in other things .... like ... i don't know... ska? Anyhow, point is, I've been taking my car to Jensens for 5 years, and whenever they give me an estimate I start calling around town for second opinions. I can't help but be paranoid. And every time, I find my fears are unfounded. They have competitive pricing, and in fact, their quotes are often lower than anything else I can find around town. read more

I came here because my Toyota Matrix needed a 60,000 mile service, and based on Yelp's two favorable reviews of the place and its convenient downtown location, I decided to give them a try. I don't really know anything about cars but the guy seemed knowledgeable and he was very helpful. It seemed he took pride in his work, which led me to believe that he wouldn't cut corners to make more money. I liked that when he called to confirm the price estimate, he explained what he suggested be done to the car, and acknowledged which things, like changing the transmission fluid, were judgment calls. The price seemed fair, but like I said, I don't really know what something like this should cost. Really, for me, the best thing about them is their central location. I'd come back to them, but I don't know that I favor them more than any other place in particular. read more

For the past few years I have driven an old beater. Sure, it's not ideal but when you're poor, having a crappy car is still preferable to having no car at all. With an old vehicle, stuff breaks down, it happens. I trust Tim and Jim completely with my car. They are honest about what actually needs to be done and what repairs are a good idea but optional. Their pricing is extremely fair. They have gone above and beyond to make sure I get my car back on the road as soon as possible. I'm so happy with the work they do that they have a customer for life with me. Even when I don't drive a crappy heap of rust anymore (a girl can dream) I will still return to Jensen Auto for all my maintenance and repair needs. read more

I called about a problem with my vehicle, they were very rude and the guy laughed on the phone when I told him what I thought the problem was with my vehicle. That is horrible costumer service. I don't know much about vehicles. And that made me feel really stupid when he laughed. read more

Best place to take your car in town! Jim and Tim are the best and thankful to be their customer. They ALWAYS treat me well and don't talk down to me for not knowing things about my car. 200% recommend them. Love them. read more

I went to Jensen's for several years when I had a car through a recommendation of a roommate who has lived in Madison his whole life, and has lived near Jensen's for many years. They were always truthful about what needed to be fixed. The price was fair and the work was always done on schedule. When it came time to retire the car they told me and would not take my money to fix it. I would recommend them to anyone. Update: I now am on my third car that Jensen services. A recent repair took a lot of detective work and they were very thorough. The price was very reasonable. I'm glad to be doing business with them again. read more

Going to Jensen Auto was a great experience. I was visiting Madison over a long weekend and my van had a problem with the front suspension. I called Jim at Jensen Auto and described the problem. He said to bring it in an he would look at it and see if he could fit it in. This was on a Friday morning. I drove over at about 10 am and he confirmed that my front right coil spring had broken. He then spent nearly 30 minutes calling place after place to try to find the part so that he could make a same day repair. This didn't turn out to be an easy task. In the end he did find it and was able to make the repair. Later that afternoon I had my van back. The price was fair also. I wish I lived here so that I could always use Jensen Auto for my car repairs. read more

I understand the nature of running a business, but really don't appreciate a nearly 100% markup on parts. I also prefer to have a say in the model of part being used. read more

These guys are crooks. My windshield wipers stopped working, so I took the car to Jensen Auto on Regent because it's near my office. The mechanic said the wiper motor was broken and it would cost $350 to replace it. For that amount of money I needed a second opinion, so I took my car to Foreign Auto Specialists. It turns out the piece that connects the wiper to the motor was broken, which is a $30 fix. The wiper motor itself was fine. Maybe the mechanic at Jensen was just wrong, but I doubt it. It took the guy at Foreign Auto Specialists about 10 minutes to figure out what the problem was. read more

First, the location makes it easy to drop off before work, and pick up after. Second, they do high quality work. Third, after 2 years, there has never been an attempt to "up sell" me something I didn't need. read more

Worst Mechanic, Business Owner in town. The owner is a self important, condescending rip-off artist. Do not go here!!! He tried getting $1300 out of me for a brake job and rough idle. He kept saying I was dumb for trying to diagnose the rough idle on my own, and all the things I could've messed up that he now has to fix for me. Furthermore he said that not only did I need new pads because they were worn out, the rotors HAD to be machined for liability. I paid his $50 "Hello" fee and drove my Bronco elsewhere. I found a business with great customer service and people willing to explain to me what was wrong. It turned out the brakes just needed to be "bled" and still had plenty of pad on them. The rough idle was just a bad sparkplug. I was out the door for less than $40.00. Jensen seems to want to take advantage of people, while insulting them. They are close to campus, but it is NOT worth it. This is a place to avoid. read more

Brought my car in over the weekend for a new starter and it was fixed by noon on Monday. Great, timely service. Would do business with them again. read more

I brought my car to Jensen's for 6 years and only switched mechanics recently because I had to move out of state. They were such good and honest mechanics. Whenever I brought my car in for a repair they would call me a few hours later with an estimate and understood that I was on a budget, so they would help me to prioritize my repairs. They always made me feel that they were primarily concerned with my safety. Plus, they always did good work - I never had to bring my car in twice for the same issue. Tim and Jim are very nice people, very professional, always stick to the timeline and estimate that they give, and run a transparent and honest business. They're the kind of mechanics that are hard to come by. read more

Just went in to Jensen Auto because of the positive reviews on Yelp and had a terrible experience. They were completely rude and condescending to me and my husband when we asked about a quote for a tune up. I was really surprised by it actually and said to them the reason we came in was because of the positive reviews on Yelp. They are Jerks and I wouldn't give them a penny. I should also mention that me and my husband are second speakers and I felt completely discriminated against by them. read more

I found the man who worked there to be extremely rude. Didn't seem to want to take the time to answer my questions. Ended up taking my car somewhere else and was very pleased that I did. read more

I went to Terrys car care once before I turn to Jensen Auto, By comparing these two, I MUST say, Jensen Auto is certainly much better. The price provided in Terrys car care is most doubled than Jensen. Tim is quite helpful. He did nice suggestions, did give me wise suggestions. I was trying to repairing my driving belts, but Tim suggest me to just tighten it without change one, and he let me see the quality of my belt is perfectly all right. But once I asked other one, they suggest me to change it by just in email even without looking my car. I feel much more comfortable to leave my car to Jensen for repairing and suggesting my friends to come here. I highly recommend Jensen Auto Inc to you! read more

I needed a quick blinker bulb change and stopped in without an appointment. Quick, friendly service at the lowest price I've ever paid for a car fix. The man working the desk checked out my car, went to get a screwdriver to replace, and then proceeded to ring me up for basically the price of the bulb and a few dollars for maintenance. In and out in 5 minutes, nice guy, and no question it was the most reasonable price offered for a bulb replacement. Will definitely return here if I need work done in the future. read more