I cancelled my service with Vivint in February 2026 after an hour-long call being passed between…read moremultiple agents. I was told my account was cancelled. Now I'm being billed anyway. No explanation, no prior notice, no transparency. After doing some research, it's clear I'm not the only one this has happened to. This looks like a recurring issue where customers are billed after cancellation and forced to fight to fix it. This is not just poor customer service. It's a broken process at best, and at worst, a system that benefits from customers giving up. I would strongly caution anyone considering this company.

They use high pressure sales tactics. I am over 65 and was told I could cancel system within 90…read moredays if I was not satisfied. I wasn't so I tried to cancel. I was told I couldn't even though I have it in writing that I can. They sent technicians to my house twice to remove equipment and give me a refund and both times the technicians said they didn't have the proper paperwork to pull the equipment. I spent over 5 hours on the phone trying to resolve the issue to no avail. They are stalling until the 90 days are up. I am a disabled military veteran and this is financial fraud and elder abuse.

Drew solved my issue and answered my questions ASAP! Great service! Easy and fast service... didn't…read moreneed to wait.

An exceptional no-nonsense company with an outstanding product. Dixon provided a quote that met…read moreour needs without trying to upsell us. This was refreshing, as so many of the vendors selling similar products emphasized features--e.g. cloud services and monitoring gimmicks--that we didn't need. The cameras we ordered were installed on time at the original quote. They were responsive to follow-up questions. Highly recommended!

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

I did extensive research on local security installation companies and had three people come out to…read morebid. Kyle's competency was so far and above the others. I am absolutely delighted with my experience. He gave several options/quotes. He is super knowledgeable, but the best part is he is communicative and does what he says he will do! Great follow through. The software interface he recommended is user friendly. I am thrilled with our system. I highly recommend Security &Smarthome Pros.

They have gone downhill. Be very careful before you order…read moreservice... call the office a few times.... you will only get a busy signal NOT EVEN AN Answering machine, Plus they will try and charge you 5 grand to do a simple installation..... Look at this Bid I got from them. I do not think they will be in business next year with these tactics. go with Simpli Safe if you want a low price.

After my car got stolen out of my garage, thanks to my forgetting to shut the door one night, I…read moredecided to finally bite the bullet and get a security and home automation system in place. I was very pleased with the service I received from Zions Security and the owner Jake. He is very knowledgeable and customer focused.

SCAM!!!!! if we could leave 0 stars we would! from the get go when we went to pay the deposit for…read morethe stereo system, the Venmo page & Apple cash flagged their accounts as a scam! we should have back out then but my kind hearted boyfriend wanted to give everyone a chance. We paid them in cash up front to finish the job. to give justin the credit, he did show up to the original appointment but did not finish the job, said he would be back at 7 am the next day then went radio silent, held onto our car keys and we had to drive over an hour to pick them up just to get the car moved so it wouldn't get towed. We have tried requesting a new time for them to come finish the job and they say oh he will be there in an hour and then he never shows. The office girl Kayden is a joke she hasn't responded to any communication requesting a time to finish the job or a refund. The only time we got a response was when we left a review on the Facebook page that was simply a review of our negative experience, she then processed to let us know that other people would see our review! Shocking!! How dare we let other people know to STAY THE HELL AWAY FROM THIS COMPANY. SCAM SCAM SCAM!!!

Took payment never came to do the job, wont refund. Communicates great until you pay then they stop…read moreand provides run around answers every two weeks. Be aware I would stay far away from this company.

Valerie is the best! She was so kind and helpful. I came in for an international driving permit and…read moreI was in and out in less than ten minutes. Amazing experience!

This location is in a great shopping plaza with ample parking. Staff was very friendly and helpful…read more AAA is the best. Always helpful and there when I need them.

I was a little hesitant because they didn't have Yelp reviews, but I checked them out on FB and was…read moreimpressed with photos of their other installs. Taylor and his crew were excellent! They called 30min before they showed up (when did other businesses stop doing this?), were precisely on time, and were extremely professional. They installed 3 exterior Nest cameras on our two-story house - the installs were perfectly done, no wires or cords showing. I couldn't be happier with their work.

This is my second time using the camera pros. They reply quickly and provide a quote. Tech,…read moreSpencer, called to let me know what time he would arrive. Spencer was friendly and did a great professional job with mounting a couple TVs. Thanks again!

failed to keep 3 appointments for camera installation, never called to explain why they failed to…read morekeep appointment.

Zach and Lucas of Perk IT have been amazing. They are super cool guys that know their stuff. I had…read morethem set up my entire house with a small business network. I have yet to have 1 issue with the equipment or network after one year. We are remodeling our house and I have had to make some rearrangements with the electrical and Ethernet. I called Perk IT to come back out and they showed up and fixed, updated, adjusted, and installed new equipment I requested. It is so nice to have a reliable, honest, hard working IT company in SLC. Thank you for all of your great work PERK IT!

Just had a complete sound system disconnect after a TV repair was made. Andy, from audio-works,…read morewent the extra distance to trouble shoot our Bose system, over 2 visits [and research in between] and conquered the problem, saving us from spending hundreds of dollars on a new receiver! Go Audio Works!!

From the owner: Welcome to AudioWorks, Inc., your go-to experts for high-end home technology solutions since 1980…read more Based in Salt Lake City, we offer more than 40 years of unmatched expertise in custom home audio, video, control systems, motorized shades, home theaters, and state-of-the-art security systems. Why Choose Us? 1. Unmatched Experience: Decades in the business means we know what works best, ensuring you get top-notch, reliable solutions. 2. Precision and Planning: Our design process is thoroughly planned to give you long-lasting and dependable systems. 3. Exclusive Clientele: We cater to luxury homeowners, architects, and designers. Our systems range from $80k to $400k, customized to fit refined lifestyles. 4. Quality First: We believe in doing it right the first time. Excellence is our standard from design to implementation and beyond. 5. Full-Service: Whether it’s a small or large project, we’ve got you covered from start to finish. Choose AudioWorks, Inc. for a seamless blend of luxury and technology.

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

From the owner: A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring,…read moreinstallation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.