I was not a pretty impressed with their service at first because I was told the work would only take an hour and a half when I drove myself there and waited on the premises after being there an hour and 45 minutes the lady came and told me that it was gonna be a while so I had arrived at 10:30 and did not get to leave there until 330 after leaving there. I noticed a loud noise coming from my right rear of my car and the shock that they installed on the right rear already had broken loose and was making a loud noise, called back and talk to them. They said to bring the car back in a few days later, and they would look at it and fix whatever the problem was well it turned out. It was a broken shock brand new after installation. It broke and then I also had a tire replaced on the right rear and that tire continuously goes flat and it's brand new so I really appreciate everything they did but it seemed like everything they touched just was not blessed. I still have not taken the vehicle back or called them about the right rear new tire they put on the continuously goes flat. all in all, I was treated very good by the staff and the staff out in the bays were also very nice people. I guess I just have one of them cars. read more

Best service ever! My wife and I have both been bringing our cars to this location for a few years, and I cannot say enough good things about the staff. They've worked late a couple times to finish an oil change, gotten hard to find parts in no time, and always clearly explain any issues they find. As a huge plus, my wife always feels comfortable bringing her car to them, and never feels pressured or talked down to like has happened at many other mechanics. Super great people, phenomenal service, and fair prices! read more

Absolutely love this Jensen! My husband and I only go here for our cars. As a woman it can be very intimidating going to a mechanic shop, some places have assumed I know nothing about cars or that I was just plan stupid, but I have ALWAYS been welcomed there with open arms and ears. They are so attentive and polite - I cannot praise the workers enough. Thank you Jensen! read more

Honestly, the best auto service I have ever received. Appointment booking was BY PHONE which seems to be a dying format. I love booking things online but it is nice to speak with a human when you know you'll be dropping $500 plus. I also love that they actually call you BEFORE you show up to retrieve your car to let you know if additional things need to be fixed and BEFORE they do the work. I have been to places that wait until you're ready to checkout to let you know they found another issue that needs to be fixed. I typically have to take time off work to get my car serviced so I'd rather knock it all out at once. I've also experienced having work I did not ask for completed and then being told to pay. Jensen is a dream when it comes to communication and I highly recommend this location. read more

I'm still sitting in their parking lot as I'm writing this review.. had a nail in my tire that they just repaired and they didn't charge me for it!! Who does that these days!!Couldn't be happier.... what an awesome surprise read more

They notified me that I was missing a lug nut on my back tire. They did not have one at the time so the offered to order it and have me stop by on Monday to put it on. I'm so thankful for their quick response in my situation. Kind, efficient and super personable. read more

We stopped in Omaha West on the way back from a 2,000 plus mile road trip and as we were arriving (or in the middle of Kansas) our car started to make a terrible grinding sound. I went to 3 other auto shops before Jensen Tire & Auto. All the other shops were too busy or under staffed to even look at my car. When I got to Jensen, reception was kind and said they would take a look at my car right away. They diagnosed the issue within 30 minutes. Diagnosis was free of charge. It was a problem with my oil (car had no oil) so they added 4 quarts. They didn't charge me for that either. They gave me some good advice about oil changes. The sound is gone. Thank you guys! read more

Incredible customer service and these guys do an awesome job every time. The cost is the only reason I give them 4*. I can find other places that offer the same services at cheaper prices than here. But nonetheless this place is honest and has a staff that cares about the customer. read more

The men at this location are so helpful and kind!! I have had my oil changed there before but recently I went to Check to see if I could get a cap for my tire air gauge and they noticed my pressure light was on and they checked my tire pressure and filled the ones that needed to be filled. They also gave me a cap!! It's the little things like that that will keep me coming back!! Thank you!! read more

Good, timely service today without appointment. No pressure, informed me upfront of costs of repairs. Will be back, Thanks for throwing in the tire repair! read more

I use these folks for all maintenance work. I switched to them on a friend's recommendation. I have been pleasantly surprised with their attention to detail and thoroughness. They seem to have a high level of integrity, too. For example, I took it in for an alignment after hitting a pot hole. Rather than charging for the alignment, they simply said it was aligned, didn't need it and they didn't charge. read more

Woke up to a flat tire. After filling it, drove it to Jensen. The employee said I needed a whole set of new tires. They were all bad. Said I would think about it and left with a patch job. Went somewhere else. It was a nail in the tire. They fixed it and I drove with my "4 bad tires" for another year. Dishonesty! read more