If you are getting the run around at another shop or they just keep throwing parts at it, take it…read morehere! The diagnostic tech is great and will figure it out! They have a front end who is courteous and kind and a service staff that compliments each other well!

I've recently had a run of bad luck with my vehicle and have been treated pretty poorly by…read moreWoodhouse Ford. I'll spare you the details there. When I got into my car this morning my seat was all the way back and wouldn't move any direction but right. Being vertically challenged this was an issue for me. Long short, I have to leave town for a funeral today and Haver's is right up the street. Admittedly, I've never taken my vehicles here because they are always so busy. They got me right in, had it fixed in under 30 minutes and sent me on my way. Their customer service is top notch and not something I'm used to from my (9) recent experience(s) in the car service industry. Mille Grazie! My capacity for stress is maxed out today and your kindness made all the difference. I promise to pay it forward!

Professional and honest, they didn't lie to me About things…read morethat my vehicle didn't Need

These guys are great. They are very helpful with questions. I had about my truck. They answered…read morethem great and helped me figure out issues. I need it fixed.

The team at West Omaha Auto Service is always very respectful and helpful. They have been very…read morequick with diagnosing issues and providing great service. Highly recommend having them at the top of your list when looking for services!

I had some type of plastic/fabric bed sheet wrapped around my drive shaft - to the point where I,…read moremy brother-in-law, and my tow truck driver couldn't get it off - and west O got it done the next morning. I've owned a Cadillac for less than 2 months and don't trust any mechanic in omaha, so I was expecting this to be an arm and a leg. They charged me about a half hour service/labor fee - so I was thrilled that it didn't even hit triple digits ($100+). I never write reviews, but I have no reason not to go back to these guys next time. Hopefully that sticks and they become my go-to place I recommend to family/friends.

Prompt service. Very fair price. Excellent quality work. Overall outstanding experience. Anthony…read moreexplained clearly to me and did a great job. If I had a business, I'd want to hire him. I will take my vehicles to them first from now on. Five Gold Stars.

Excellent experience here, got a flat tire while in Omaha for work and they were able to get it…read morefixed and get me back on the road. Super appreciative of these guys!

Best in Omaha I will always go there For me this is one of Omaha's best places to go for service…read moreand tired

Best place in town for automotive maintenance and repair. Top quality customer service, technicians…read moreand competitive pricing. They also get it done right the first time!

I was recommended to use Honest Auto by a friend. Great recommendation. Pricing is fair, work is…read moredone quickly, and they only do necessary repairs. I have taken my 2009 car to them on more than one occasion for totally unrelated issues. Each time, I am happy with the work and experience. I took my car there one time to get work done and I recommended doing something else to car and they asked, "why?" They asked if I was having trouble or any issue and used the common sense of "if it isn't broke, don't fix it." I think another garage would have seen $$$ and performed unnecessary work. In my opinion, they are truly honest.

Hands down the BEST, MOST KNOWLEDGEABLE, HONEST, MOST REASONABLE mechanic in Council Bluffs or…read moreOmaha area hands down !!! If you're a single girl and don't have a clue he will treat you with respect and will not take advantage of you, not knowing what is wrong with your ride. Larry is awesome this single has been going to him approx 15 years ALWAYS BEEN TREATED FAIRLY!!!

If you have black rims DO NOT take your car there. Paid for a service and they damaged my rims…read moredue to someone not knowing how to properly take tires off of a rim. Not one but all 4!

TLDR; highly suggest going to any other Firestone location over this one, Richard "Dick" Bosse…read more(manager) will talk you as if you're very stupid and will come outside and block you from leaving. I scheduled to get an alignment done since I just got new tires from Discount Tire, and they don't do alignments. It got done and when I went to leave I didn't even make it 1 block before I noticed my car had a major pull to the right that it didn't have before. I went back in and let them know that it now had a pull to the right. They took it back into the shop to correct it. When the service advisor came out he tried telling me I could have a slipped belt in my tire and that I could pay 30 dollars to have them dismount and check. I told him that I just bought these tires and they had less than 50 miles on them and that they were already inspected mounted and balanced. Then I was told that their computer doesn't have specs for the camber for my car which is a huge red flag and that I should go to the dealer. I told him that if I would've known that they didn't have the specs for my car I would have went elsewhere and I wouldn't have just wasted $200 for an alignment. He said he was going to go talk to the tech and would talk to the store manager to see what they could do. When my vehicle was finished the store manager (Richard " Dick" Bosse) came out and tried telling me the same thing. I tried to reexplain what I just told the advisor when he tried to shush me and I got annoyed by that but I then reexplained that I was only getting an alignment as I just got new tires and that there was no vibrations coming from any of the tires, there was no pulls, and that the steering wheel was straight. He then started talking down to me saying that with my car being "slammed to the ground" it's perfectly alignmened. My car is not slammed to the ground at all. I have a GTI. They are naturally low as they are a Sports Hatch. He then tried saying everything is perfect and they did everything correctly even tho the sheet he showed me there were still points in the alignment that were out. I told him to stop talking to me as if I'm stupid. I work in the Automotive industry myself, for the past almost 20 years. I know when I'm being lied to and he was doing that. I called him out on it and he just kept escalating it from there. I told him I wanted my money back so I could go elsewhere to have it done correctly. He kept trying to interrupt me and say that he owns everything and he's the one in charge and he knows they did it correctly. I just took my keys and left while telling him that he should not talk to his customers as if they're stupid and that he does not own anything as Bridgestone owns it and he's just a store manager. He kept trying to escalate so I just ignored him and went out to my car to leave. As I was starting to leave he walked outside and blocked me from leaving. He stood in front of my car so that I had no way to leave without hitting him. I then rolled down my window and said that if he did not move that I would call the police. I had to repeat myself three times before he realized I was starting to tech for my phone to call the police so I could leave. I was already angry and he just seemed like he wanted a fist fight and I was not going to engage in that. When he finally moved I left, and when driving away I noticed that the pull is still there and now the steering wheel is not straight and that they stole my copy of the receipt with the alignment specs out of my cubby. Luckily I have the charge of the service on my card showing the location and time. Needless to say they gave my car back to my in worse shape twice and Richard should not be the store manager if that's how he acts when there is a conflict and they messed something up. I worry about how he treats women if this is how he treated me. Instead of calling the police I just called their corporate phone number and told them everything that had happened so hopefully I can get my money back for services that were not done.

I scheduled a windshield replacement with them on Saturday, however , no scheduled time. He did…read moregive a 3 hour window, but again, no set time. When we got there he said it was for the following week. When I showed him the communication, he said he did apologize but said he couldn't fit me in so we agreed on the following week. He followed up later with a referral to America Glass on 13th and Vinton, who gave us a better price and better communication. I may, however, try these guys in the future but I recommend better communication

Real people, real help! I needed help with a blown tire off…read moreinterstate 80. They took my reuned tire, brought back a replacement and I was on the road again, I'm very appreciative of the assistance!