Fantastic first experience working with Jay at Jensen's. Our 2011 Miata's AC had gradually declined and I just couldn't stand the thought of taking it back to the local dealer (which always left me feel like I had been taken to the cleaners). So based on the great reviews on Yelp I gave Jensen's a try. Jay gave me a very fair deal, didn't try to upsell anything, in and out in less than 3 hours. Fantastic experience and value - goodbye dealership! I'll be a repeat customer for sure. read more

Changed ownership. Brakes replaced without shims, rotors placed right on left, left on right. Cost another $1,000 to fix a bad mechanics work. Stay away. read more

New owners are better than the old owners, if that's even possible! Jay & Adrian have kept my older cars on the road with honest & reliable service and recommendations that I truly appreciate! Rock solid young entrepreneurs and I wouldn't go anywhere else for my auto repair needs! read more

Jensen's Foreign Car Service - Jensen's the best! - Auto Repair Near Me - San Jose, California

The Good: The first two services were excellent. The were reasonably priced and fast. The NotSoGood: After the first couple of times, I was sold! Thinking we've finally found an honest and excellent mechanic. Boy was I wrong! My coolant light suddenly came on (car was only 5 years old) I took it to Jensen. They charged me $2k to fix it. A couple of months layer, same problem. This time, it costed $800. Two months after, problem reoccured and they again charged an additional $800 to fix. Then one to 2 months after that, coolant light came on again. This time, my husband took our Volvo to Campbell Swedish shop. It has not happended since. I believe they messed with my coolant system to continue billing us.VERY SHADY. I reported them to BBB. Take Away: Don't be fooled by their initial "reasonably-priced". They'll find a way to make you pay sooner or later. read more

Outstanding work and reasonable pricing. They are very transparent and help with everything you may need!! Top notch service all around. I recommend this place entirely!!! If I could give more than 5 stars I would. It's impossible to come by a shop like this these days read more

I brought in my 2011 Acura MDX shortly after purchasing it as-is at a dealership and experiencing issues with air conditioning :( After paying over $250 for a diagnostic assessment of my vehicle I was told I needed two motor replacements which would cost me an additional $1700!! Jensen's was recommended by my father-in-law so I called them and shared the issues with the car and Acura's recommendation. Bob was great at explaining the different motors and what each does and what he felt would be needed, but best for him to do his own diagnosis to confirm. I definitely didn't want to manage without AC in the 90 degree weather this week. Bob was able to squeeze me in and I brought the car in the next day and have him check it out. After diagnosis, new mode motor, new relay and an oil change I paid about 1/3 the cost I was quoted by Acura. I also received phenomenal service by Bob and Mary and felt as if I'd been a valued customer for years. They also have a few loaner vehicles available which is a really great bonus. Will definitely be back and would highly recommend!! read more

Another example of the excellence of this business! Who can predict a sudden flashing engine light?--none of us, I guess, if the car's been maintained. But I saw just that today and immediately called Jensen's. They got me right in---no small feat for a family business that was already fully booked, and within a couple of hours had diagnosed and fixed the problem--an ignition coil that had failed. Kudos for this expertise and efficiency, and a most reasonable cost to repair. Thank you again, Bob and Mary! read more

This place has always been pretty good for my wife and I. We've brought both of our cars to Jensen's for quite some time. My wife has a car that is just a few years old. Not too many miles on it. She took it to Jensen's for a routine oil change (scheduled maintenance) recently. Just a few weeks later (fewer than 1500 miles), a warning light came on telling her the oil level was low. She pulled over and called Jensen's asking for help. He SHOULD have asked her to schedule a time to bring it in to have a look at it since HE DID THE OIL CHANGE! But see, it was after 3:00pm on a Friday and they start their weekend at 4:00pm, so he instead said "If the car tells you you need oil, then go to the auto parts store and put oil in it." The car has too few miles to be leaking oil and I'm just shocked that after our loyalty, he'd dismiss her so easily. Never again. Don't bother wasting your postage on those little reminder postcards because we'll never be back ever. Hope you had the bitchin' weekend you couldn't wait to get started. read more

I've been coming to Jensens for about 2 years now. The owners are awesome and friendly. I always call ahead. They usually have a car available to use while my car is getting serviced so I really like that option. read more

Frequented this shop with our 2001 Toyota Highlander, 2008 Honda Element, 2013 Toyota Sienna, and 2004 Lexus GX over a 4 year period. Bob and Mary do an amazing job. Fast, friendly, efficient service. Always felt like we received quality service and never had any surprise repairs. Highly recommended. When we moved out of the area, Mary even helped us find a new shop which we've been using for the past two years. You won't be disappointed. read more

Thanks to Jensen's, I now have a new place to take my Honda. I've always taken my Hondas to the dealership. But in the last few years, I've noticed that they would recommend major, expensive services that were unnecessary, according to other reliable sources. So when I needed a new battery, I decided to hop over to Jensen's. Talked to Mary who was straightforward, nice, and gave me a good estimate. The price was just under the estimate and the car was ready when they said it would be. Recently, my Maintenance Minder displayed a B 1,2, which is an oil change, filter, fluid check, tire rotation, etc. I called Mary, who asked how close I was to 90K (I was at 87K, so I went for the 90K service, which is basically the same thing as the B 1,2, minus a valve check (if they're noisy). So I set up the appointment. Decided to check with my local dealer for their pricing, for grins. Boy was I in for a shock. They quoted me $600 over Jensen's quote for the 90K service. I thanked them for the quote and said a mental "Adios, forever!!" to the dealership. My tire pressure was low so they fixed that too, and I can feel the difference in how it rides. And in general, the car runs better. Very happy! read more

They really took care of us. Quickly and efficiently. I'll be back for additional services.

The owners are super helpful! Mary helped explain the issues my car had to the "T" and so I really appreciated it. Their customer service is impeccable and they've been in the business for a long time so I trust their work. Would definitely back back and recommend. read more

I was referred to this shop this past weekend by a mechanic friend. I contacted them monday morning, said I had some type of oil leak at the back of engine and it was smoking. Was told to bring it by. They looked at it and said it was the valve gasket, and needed to go ahead and replace both, since it involves taking half the engine apart! They ordered the parts, which got a later call that Mary missed one set of parts, but wanted to verify it was ok the quote would be higher. They fixed my Honda in just a few hours,thank goodness to a few cancelled appointments. Nothing but friendly, efficient, good customer service, highly recommended by my friend and others. I have found my new shop to take my car to. Thank you Jensen's!! read more

I brought my Honda Odyssey to Jensen's for a service, it needed a new alternator. I was very impressed with the work done on my car. A few days later I needed another minor issue taken care of and the work was performed quickly and at a very fair price. Finally a car service business I can trust. Bob and Mary realize if you are fair and honest you will build your business and continue to succeed. Very refreshing. I will continue to trust my automotive needs to Jensen's Foreign Car Service. read more

Took my Toyota here for regular maintenance. The people were very nice and welcoming and the price was great. Very happy with the service. I'll never go the Toyota dealership again because they are so pushy and very expensive. read more

Great interface with the customer - straightforward, honest, diligent. Prices are reasonable. Only challenge is that they are in a location that is too crowded and difficult to navigate. read more

I love these folks. I actually can't believe I haven't written a review singing their praises earlier. For over a decade, Bob and Mary have taken care of my car, and thereby taken care of me. Over those years and four different cars, they've efficiently, professionally and expertly taken care of problems both mundane and critical. I never have to worry about shoddy work or being taken advantage of; they always do their best. Most recently I bought a new Toyota and part of that package is 2 years "free" maintenance that is built into the price as we all know. I used it for 2 years without complaint and ran into a problem shortly after it ended. Bob and Mary welcomed me back with open arms and got to work on the problem straightaway. I just hope they don't retire or sell! Great people and business read more

Honest. Professional. Friendly. Fast. I've been to this place at least 3 times and I swear I've never paid a dime. It's getting to the point where I'm like "ahhh let me pay you! I feel bad!" But they're just super honest and won't take advantage of people who don't know cars well and people who's cars don't actually need work done. I highly highly recommend them. Good people like this deserve good business and good yelp reviews. read more

Highly recommend Jensens foreign car service! They fixed my baby up and rather quickly! They are very professional, honest and straight forward. Affordable and even took all precautions during this time of covid. After years of being a car owner and having been dealt bad luck with shady shops I have finally found a shop to take my car to without questions! I will never go anywhere else as long as they are around! read more

I've continued bring my cars here for the past 5 years. Service has continued to be excellent, and they've been very good about updating me about the progress of their work. read more

Mary was so kind. I took my Honda Odyssey there expecting to have to replace the catalytic converter as my smog was due. They gave me an appointment quickly, took it a look at it and identified it was only an o2 sensor and saved my thousands. They even helped takes my car across the way to get a smog check. They were great!l and I'll definitely be back. read more

These guys do a kick ass job. Fast, trustworthy and easy. Nissan on Capital quoted me $1000 for their major service and another $250 to replace my drive belt. I got in and out of Jensen's in one day for less than $500. How's that for a deal?? read more

These guys are the best - reliable, honest, and skilled. I actually would choose which brand of car to buy based on whether they service it, hence, we'll be getting a Volvo for the kids to drive. Mary-the-office-manager is friendly and professional, and Bob knows cars *and* understands where the problem might be based on your poor imitation of what your engine-missing-on-two-cylinders sounds like. read more

We have been going to Bob and Mary for almost ten years now. We have had both a Honda and a Volvo and now Honda and Acura. Honest, fair, reliable, knowledgeable and really nice. It is a pleasure to have a good mechanic and to do business with Bob and Mary. We will stay with them for years to come! read more

I had been a fairly loyal visitor to my dealership repair facility. However, when the Check Engine light illuminated on my Lexus RX, I was not far from Jensen's which had been recommended to me by two friends. Mary was friendly when she greeted me and Bob agreed to have a look despite my having no appointment. In only a few minutes they diagnosed the issue as just a loose gas cap and didn't bother charging me. That gave me confidence to follow up when the Check Engine light came on and my RX was running roughly. Again, without an appointment, Bob was able to identify and fix the issue. It was not just a loose gas cap but a similar problem I had with the car a couple years prior. Then my dealership repair facility charged three times as much for the job Jensen's performed. I'm now a faithful fan of Jensen's and plan to take my other Lexus in for its 90,000 mile service. If you make an appointment for service that will take a while, they provide loaner cars at no cost. Cool. An ailing car or any car service can be fraught with stress. Bob and Mary take the edge off of the experience. They are both friendly and take the time to explain their repair and maintenance process and billing in terms anyone can understand. If your wait is longer than an hour, rather than hanging out in the small reception area, you can take a walk to the nearby shopping center which has a theater. Tip: Do not take your kids to watch Frozen because they will be singing the theme song until you want to do harmful things. read more

I have been taking my car here for the past few years. We found them on Yelp. Have really liked their customer service (I'm big on customer service) and they have always been very fair. Most times my bill comes in lower than they have quoted me. Here is a very short, short version of my most recent trip August 2013: I went for a 75,000 mile check-up and a (so I thought) easy fix on the door locks. I was properly quoted on parts and labor. Needless to say, my car was the ONE car that had the odd mishap that was a puzzle. Shall we say the 1-in-500-chance-this-would- happen-to-you situation. Poor Bob, I found out later, lost sleep trying to figure out my car. Originally they gave me a quote for parts and labor to replace a part. But, upon further inspection, more problems were occurring that made my locks not function properly. They spent well over the alotted amount of labor time they quoted me. He even called upon a good friend who works on Honda cars to come and take a look at my car with no additional charge for labor. Not only did they fix my door locks, they charged me what they quoted me and made the locks even stronger. The bottomline is, they are honest, up front with what they are intending to do and they don't take advantage of people who know nothing about cars beyond driving and gadgets. This is one of the few Yelp reviews we read on a business that was completely accurate. Highly recommend!!! This short review doesn't even do justice to how grateful I am for their entire team. I hope to honor them well by this review in hopes they gain some well deserved business! Jensen's IS my go-to shop for my cars from here on out!! read more

My wife's family has been using this shop for years, and I have for the past 5 since we got married. The shop is small, but that's a good thing in my opinion. I'd much rather have an honest, family-run mechanic's shop than a huge chain where I go in for an oil-change and air filter, and all of a sudden my car is on the verge of falling apart unless I pay them to fix it. Don't even get me started on Dealership repair/maintenance pricing. Recently my check engine light came on, turned out to be one of the oxygen sensors. I got it replaced, but when I got the car back the light came back on immediately. I took the car back to the shop and explained what was going on. It turned out that the panel where the senors are, aren't exactly in order they're numbered in in the computer's databank, and they had replaced the wrong sensor. After looking at the setup, I could see why such a mistake would be easy to make. They replaced the sensor that was really damaged, and didn't charge me a thing for the correction of the mistake. Most auto places would charge at least a diagnostic, and then most likely tell you it was something else and charge you for it - getting more $ to fix their own error. Jensen's delivers. They're friendly, honest, and they keep my Rav4 and the wife's Prius in great condition. Not to mention my in-law's Avalon (yes, we love Toyotas). They're not open on the weekends, but the drop-off service works great. It's best to call ahead and see how busy they are/make an appointment before just driving down there. They can get busy (we're not the only one's who like them), but they'll be honest and upfront about the time frames. If you're looking for honest, knowledgeable, and friendly mechanic service, it would be hard to do better than Jensen's. read more

I was under the assumption that independent auto service shops use lower quality parts and take longer for service. Well, this shop proved me wrong. My 1999 Subaru Outback had experienced the infamous EJ25D head gasket failure. My dad recommended we go to Jensen's Foreign Car Service. And boy, was that great! (I thanked my dad later) I requested for OEM parts (which I believe they did since Subaru engines are picky on head gaskets) and I can confidently believe they did. The head gasket servicing itself took a while, but within reason. Also, they helped bust the misdiagnosis I got from a Subaru dealer I won't mention. Dealer said I had rod knock, this shop said the engine is fine. I'm under the assumption it's the piston-slap issue with the EJ25D that may have been mistaken for rod knock at the dealer. 20,000 miles later, I have NO cooling system-related issues. I can confidently drive my car, shift the gears my way (whether it be for saving fuel or maximum acceleration), and not need to worry about any head-gasket issues! read more

My husband is really happy with this shop. He had a dead windshield wiper motor that would cost $250+ to fix.... he thought, until Jensen's ran a diagnostic and discovered it was only a faulty coverboard. Looks like we've found a new place to bring our Hondas. Mary in the front office was great, too. The only caveat is they're so great that their appointments book up fast! read more

Jensen's gets an A+! Brought my Toyota in because of a rough idle and a couple little fix its. The shop was busy, customers were flowing in and out picking up and dropping off cars. Within 15 minutes of arriving Bob had taken my car for a test drive and diagnosed the issue, turns out I needed a small tune up. Without hesitation Bob performed on my car like a mechanic with 31 years professional experience would (That's just how long he's been running Jensen's, I'll take a hefty wager he has more time than that under his belt) and I was out of there driving smooth in no time. What surprised me was how happy other customers were. I wasn't there for anything major and Mary still put a smile on my face. There's nothing like having a fair, affordable, experienced service shop you can really trust. Thank you Jensen's FC! read more

Very friendly, reliable, and affordable! I have gone here for years and I have always been impressed read more

Jensen's Foreign Car Service - Auto Repair Near Me - San Jose, California

The work seem to be acceptable price seem to be acceptable however in dealing with Mary David was a little bit uncomfortable when we couldn't pick up our van by 5 she called and stated "that its 5 you're not here we're actually closed I have personal things to do waiting for you I really wish you would have called" then I apologized and said we pick it up in the morning she says well I'd appreciate a call if you can't,I felt really pressured and uncomfortable with the way she was dealing with that ,that's why the 3 star rating read more

I will have to say that I am very happy with this place after our first visit. I am glad up to this point that we made the change. They are nice, a clean shop, good knowledge and most of all they are a family run business. They worked with us well, kept us informed of the progress of our car and had it done on time. I will be bringing my car back here for a long time if this is the type of service I continue to get. They checked out a few things that had been relayed to me in the past about having to repair or replace and they didn't seem to find a problem with with the components. Now that can be viewed several ways, either they don't know what they are doing and didn't find the problem, or they didn't feel it was a problem, or the other shop wasn't telling the truth. At this point I have to be honest and say that I strongly feel they are a shop built on integrity and honesty. read more

Yo Yo how are you all.? I went to get my Toyota Scion XB inspected because I was going on a long trip. They did a great honest professional inspection. I sensed they support the United States military I would recommend their auto shop to anyone in this area. God bless brotha WILLIE read more

This business was recommended to us after our go to guy moved out of the area. They were friendly, attentive and honest. Turns out it was a simple fix and we weren't even charged. Reading the reviews, I can see that they are a high-quality, stand-up company. read more

First time in the shop. I was going in for an alternator check (which they said is ok after running an assessment) and to have work done on my main window control panel on the driver side of my Lexus. The control panel had to be purchased from dealership, but Mary was going above and beyond and would research for a used warranted part. Overall impression is this is an honest shop with good work values & customer service. I haven't had any service done so will update at later time. So far, the quotes have been competitive and fair and customer service is excellent. read more

We finally found a Volvo repair place that knows Volvos and their quirks. We are pleased. The prices are fair and the work is good.

Keep looking. I took my Volvo to them for a few years because they were close to my house and kept hoping they would get better. They got worse. They seemed nice in the begining (as long as you didn't question the bill). The mechanic work work is average and not that much cheaper than the Dealer (considering they may give you a loaner. read more

I've had a small handful of automotive issues over the past few years and Jensen's always been accommodating and helpful. Whether I needed something fixed before the holiday weekend, or reassurance that my vehicle was safe to drive, they've always provided sound advice and solid service. Rarely do I ask a mechanic "is that it?" when handed the bill. But at Jensen's you really do get what you pay for and quality service that's difficult to find these days. You can't put a price on that! read more