The young salesman behind the register needs a little better customer service skills. I wanted to purchase a bike rack and all he said was "yes, we sell them". I was not going to walk around to look for them. On a different note, the service department was very helpful. They installed a new tube and tire while I waited. The prices seemed pretty reasonable. read more

Quality service and helped with minor adjustment on bike. Will continue to bring bikes in for service.

Specialized Turbo Levo Alloy - Fantastic service, knowledgeable and helpful team. they've gonna above and beyond more than once to accommodate special requests. Louis and Seth and everyone there are true professionals. I don't go anywhere else, and I don't let my friends go anywhere else. read more

I've purchased items from these folks both online and in person. In both cases they exceeded my expectations. The staff was welcoming and accommodating. This is in stark contract to bicyclists, who can be some of the most demanding and arrogant people around. I get it. Top level bicyclists are some of the most superior athletes in the world. The dedication required to get to the upper levels in bicycling is incredible. Being a pro football player, or basketball player pales in comparison. Those sports may be demanding, but bicycling is unforgiving, and there are no team-mates to rely upon. However, in bicycling retailing, you get a wide swath of customers, and Jenson USA seems to readily recognize, even welcome, this fact. I bought a helmet online. They shipped it to me, at no cost, and promised me a very quick delivery date, like Amazon Prime quick. They beat that date by a day, essentially getting me the helmet overnight. I went in for some pedals. They asked me a few questions, the type of riding, the type of bike, my preferences, etc. We discussed these matters. I wanted pedals I could use without clip-ons, but that had them for the time I graduated to using my existing clipless shoes I have for road biking. They educated me about the differences between the various clipless systems, and then instructed me that I would be much better off ignoring my goal and going with total flat pedals. They indicated they'd work better, had plenty of grip, and if the day ever came I wanted clipless, I'd need to bring my shoes in (I thought clipless was a standardized thing) and they'd find me a good set of pedals for that then. I plan on patronizing these folks a lot more. NOTE: There is a magic trick to accessing this store. If you drive to their address, they aren't there. They are in THE BACK, which they denote as THE FRONT. In my book, one goes to an address, and the door one finds there is "the front." Not here. Their "front" faces the freeway, so good visuals, you can see them from the 91, but it is in the back of the street address. I hope that makes sense. It took me a hot 60 seconds to figure this out. I figured I'd save you the confusion. Once in the back (front), parking is ample. read more

The guy on the phone told me he couldn't help me because I was asking about a bmx bike. It's not a big deal just wouldn't recommend to my bmx friends read more

The guys at this shop are so professional and helpful. They serviced my bicycle and called with a few days later to let me know it was ready. They are reasonably priced and are super nice! Even watched while I practiced putting my bike on my Allen bike carrier and gave suggestions to help me balance the bike on the rack and lock it in place. I highly recommend them. read more

Jenson USA - Corona - Serviced my bike at Jensen's Bicycle Shop in Corona and attached it to my Allen bike rack. My bike rides like new again! - Bikes Near Me - Corona, California

Jenson is my favorite bike shop in the area! It's mostly geared towards mountain bikers and they have tons of good deals. The staff there are super friendly and knowledgeable. Seth and Tanner have helped me figure out what parts are compatible with my bike numerous times. What's unique about this shop is it's the storefront for a massive online MTB retailer that has its main warehouse in Riverside. Because of this, they have a huge selection in-store and almost anything you can think of that they don't have in-store, they can have on-hand within a couple days. I use this all the time to check out uncommon pieces of kit or components that you would typically on find online before I buy. The service department is great too. I do a lot of my maintenance on my own, but Louis always goes above and beyond when there's an issue I can't quite figure out or don't have the tools for. read more

Purchased an eMTB online and had it shipped to my door. The 2023 Orbea Wild was sold at an incredible price and was delivered on time as promised. Always stoked on businesses with integrity. read more

The team there is always professional, friendly, and incredibly knowledgeable. I've purchased items and had my bike repaired several times, and they're always on time and do a fantastic job. They take the time to thoroughly explain what needs to be done and keep me updated throughout the process. The prices are great, the service is top-notch, and the customer experience is outstanding. It's my favorite shop, hands down! read more

Every time I come into this store, there's zero customers, and yet, it's hard for them to provide any level of customer service. Definitely don't feel welcome in the store which is unfortunate since I've bought plenty of stuff from their website and supported them as a company. read more

purchased a ORBEA URRUN 30 E-BIKE 2024 - found out that the bike isn't a 2024, it's a 2023, the bike is clearly mark 2023, including the manual that came with it, not a very honest bike shop, clearly fraud read more

Awesome customer service! I highly recommend this bike shop to anyone who is serious in purchasing any bike gear. It's worth the drive coming from Cerritos Ca. I actually purchase my first road bike through JENSON USA! read more

"Keep You Pedaling" motto is a thing of their past. Their customer service has changed. It wasn't even this poor during Covid....actually quite good considering how the world was then. My order that is 40 days old, the same order that I discussed the day prior with their gear advisor and was told would be filled within days with their inventory replenishment order arriving, has just been canceled. After numerous attempts at calls and texts, I receive a response hours later that the package would not be received and can't fill the orders until 2024. Furthermore, they mentioned this is affecting 1,000 other orders; focus seemed to be more on their dilemma than mine. When I stated it shouldn't matter if it was 2025, my order should have remained valid. Crickets since and I'm beyond the point of staying a customer. I know things are out of their hands at times but I was very specific asking if the shipment to them was confirmed and the answer was yes and that there was a chance it would be received the same day and orders would go out soon after and that my order number was on the list to be filled by the quantity on their replenishment order. Out of their hands or not, miscommunication and lack of knowledge on their operations is unacceptable. I can do without the comment of their dilemma either as it shows an unprofessional stance and lack of empathy towards my order. read more

These dudes are super cool and very knowledgeable when it comes to anything bikes. I've been here a few times and I've felt welcomed every time. Everything is priced accordingly and they also have in store sales that I like to take advantage of. I'll definitely be going back when I'm out in Corona. read more

Once again I am having a hard time with you guys. I bought an item with a specific measurement. The "item" arrived today. The box it came in, the bubble rap and the receipt all had the CORRECT measurement but the item was wrong. This is the second purchase I make and had the same problem. I bought something very specific and because last time it was such a novel (tried to change the product and they sent another wrong one) and to get a refund took forever I won't be going thru this again. So for you looking at the reviews before you buy, I wouldn't recommend it. read more

Jenson USA - Corona - Receit with right description, wrong item. - Bikes Near Me - Corona, California

Retail location in Corona CA. Is temporarily closed Due To COVID 19. Retail/ Online bike shop. Big selection. Average pricing. Winter/spring sales (like most online bike shops). The website dose include a wide selection of products. Unfortunately many products they show on the website do not have all of the information needed to make an informed decision. That lack of information has turned me away more than once, even during a big sale. Customer service...... well, I guess it depends on who answers the phone. Some are eager to help. Some are more eager to just get off the phone. My telephone inquiry last week was met with the latter. I felt almost lucky she talked to me at all. I did however go through with my online order in spite of the service I received not because of it. Like I said I have had good experiences with the customer service too. read more

Jenson USA - Corona - The eagle has landed. - Bikes Near Me - Corona, California

What a lightning fast shipping! Amazing customer service!! Ordered my ultegra rear disc brake caliper the night before, next day it was it was at my front door!! read more

Jenson USA - Corona - Early Christmas from Jenson - Bikes Near Me - Corona, California

Many inventories in stock on website. So I expected visit store with my son and want get some stuff like helmet and jersey etc. for him. But they said don't have any youth products on store. Otherwise employees are kind and helpful. read more

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At first the store front is great and great floor set up, but is falls short on the customer service side, I purchase a bike from them, witch I should have NEVER done in the first place. Poor customer service and poorly run. I regret giving this company my Business. Their return policy is a complete joke, buyers be aware. read more

I went in there today with an old beach cruiser that I found and I worked with a guy named Seth. Despite his youthful appearance, he had a lot of knowledge and guided me in an honest manner to make the best decision on what to do with the bike considering it's condition JC read more

Painless bike shopping experience. Saw what I liked online, phoned the shop, and they had the bike assembled in my size ready to test ride on a specific day. No obligation to buy. Everything was setup and assembled perfectly. read more

Jenson USA - Corona - Bikes Near Me - Corona, California

Amazing customer service from Seth! Interested in taking our small repair, no problem! Walked in, no appointment needed. Took 20 minutes. Very inviting store, wonderful display of bikes in many different price ranges. Great FOX clothing too! Our repair was estimated before completed and best of all quickly completed! Amazing customer service from Seth and reasonably priced too! #TeamJensenBikes #ExcellentCustomerService read more

Brought 4 bikes in for some rehab, new tires and a cleaning. The team took their time to confirm what I wanted done and needed done to make them all rideable and safe. I appreciate the work they did and when I picked them all up, some of the parts they said I needed actually weren't, so they didn't "sell" it just to make the extra dollar. Highly recommended! read more

My mountain bike had tire issues on a ride. I thought they could patch it. As it turns out it was tubeless tires. The tires were worn and damaged. I needed the bike for a ride that day. I came in and was helped by Riley, a super energetic, friendly, professional and talented dude who - on the spot - replaced both of my tires with upgraded ones that worked a helluva lot better. He explained the products and services. I appreciated that he got it done for me. He clearly is passionate about bikes and service. He paid a great deal of attention to all the details. Definitely 5 Star service. read more

Wanted to buy medium-ticket item ($400); needed some phone guidance. I called two different days but no answer/ had to leave my leave my phone # for a call back. No call back. Fail. Competitive Cycling of course answered. And sold me $1800 of stuff. Good Bye, Jenson. Lost another customer. read more

Bought a new bike (not from Jenson as they didn't have the brand I wanted) and ran into some derailer issues. Took them the bike yesterday morning (Friday 6/23). They not only took care of the issues and got me riding, but they did it extremely fast and at a very fair price. Luis was super helpful and I definitely recommend Jensen. read more

Jenson USA - Corona - Norco hills - Bikes Near Me - Corona, California

Just stopped by on a Saturday afternoon. There were maybe about 10 other customers in there. Store was pretty busy with people coming in & out. Everyone & staff had masks. I stopped by to ask for advice about getting into road bikes & met Will there who showed me the few they had left (popular demand) he was very patient, knowledgeable, & answered all my questions. Even helped me on a bike just so I can get a feel. Nicest guy I ever met considering how busy they were read more

Great customer service at the repair and tune up side of things. Everyone's always been super kind, efficient, and helpful. This place is a gem in South Corona. Thanks Jenson team! read more

"I am investigating your missing package claim. It is not uncommon that On Trac drivers mark deliveries to meet daily shipping quotas. 99% of the time the package is delivered within 24 hours of the marked shipment." one star for accepting your carrier to do disservice to loyal customers. wasting my time and effort! happened many times but Jenson finds it acceptable. might move on to the next online shop. read more

Jenson USA - Corona - Bikes Near Me - Corona, California

Love the shop. I am BRAND new to MTB and came it with a lot of stupid questions, and asked some pretty time consuming favors from the guys there, shout out to Travis in servicing. Everyone there is super chill, and was more than happy to help even when I was in there with the explicitly purpose not to buy anything. Can't recommend them enough. Ended up making a big purchase from them and It never felt like I was "being sold to", they were genuinely there to help me find what would work best for me. They know the local area. Definitely stop by for bikes, parts, servicing, or just to learn more about the sport. Honestly can't recommend the shop enough. read more

I bought a Yeti SB140 and brought it in for Service. Since December 11. Its now February and I still don't have a bike. No phone calls from anyone. I call and I get the same story. I want a refund of my hard earned money. I have lost interest in MTB and its all because of Jenson. I am now waiting on a phone call from management this Sunday. Lets see if that happens. I will keep you all updated. I spoke to Tanner today and his comments are accurate. They realize the errors and that it could easily be fixed with communication. Picked up my bike today and we shall see if Everything is smooth. read more

Great place to buy Mtn or road bike. Highly recommend you look here 1st when looking at your next bike purchase. Riley, Seth, Lewis and Tanner are great. They care about giving you a support experience Thanks Jensen USA read more

I was in the neighborhood (I don't find myself in riverside very often) and thought I'd pop by. The freeway exit situation can be a bit tricky as the offramp has changed since the recent overhaul. Anyhow, this review is for the website as well as the store. Store is kinda small, mostly filled with Scott Bikes but they also carry yeti bikes. Honestly, the price on the yeti bikes were pretty damn good! Employees were friendly and willing to help, a trait rare amongst bike shop employees. Mechanic was willing to stop and talk to me about pricing out a set of wheels I need built. They had a little bit of everything. Lights, pads, helmets, etc. prices were pretty good there too. Website is awesome, I've used it many times. If my wife knew how much I've spent on their website she would divorce me! I've even ordered the wrong thing (totally my bad) and they were very friend about returns and expedited shipping as I was leaving for Moab. The prices are great online and often have sales. Definitely worth the stop if your in the area. And worth looking online before purchasing. Just be careful of that cursed 91 freeway read more

Jenson USA - Corona - The view from outside the shop - Bikes Near Me - Corona, California

I give this company a 0 stars, I purchased a helmet on 11/26/23 it's been a month and still haven't received any information about when will I receive it, all I get is that the helmet is on back order which is a lie if you go to the website it show in stock. I will never do any business with this company again. read more

I'm super bummed and don't want to leave a bad review but not only do they have very limited selection when looking for a specific bike they don't even have it built in any location so it takes two days to build something to try and if you want to try multiple bikes it's NOT going to happen the guy straight told me. I drove from over an hr and was not told this by the person on the phone before hand. I was going to buy two bikes today cash bummer for you and me! The young guys working in the store were NOT helpful didn't care to help and told me they don't communicate with their other store so I would have to call on my own. Also the review below says they have a lot of "new" models ... not true they only Cary the most expensive brand and have a VERY small selection. I hope this saves someone else the drive and hassle. read more

Recently I got a new bike, when it shipped to me it came in a box - meaning that I had to assemble the front tire. The front brake was colliding with the disc on the tire causing unwanted friction and loss of momentum, and the back brake was way too loose. I came into the store, and immediately got help by a receptionist, I didn't get his name but he was very helpful. Clearly he was very passionate about his job and almost immediately spotted issues I didn't even mention, such as my fork being on backwards. He adjusted the fork and fixed up both brakes and didn't even charge me anything! The entire visit was in and out no more than 7 minutes, and everything went as smooth as can be. I would heavily recommend their repairs as there are clearly passionate people behind this place read more

Dropped in to get some shin guards and a new tube, staff was super helpful and explained the right things that I needed. I have also had them service a bike before and they so a good job on repairing things that I don't know how to do myself. read more

Awesome store and website. Has become my favorite go to place for all things MTB. Great service !

Placed an order last week to be shipped from riverside store to corona store for pickup. Was originally told it would take 1-2 days so I placed the order. 5 days later and still no products. However did receive an email this morning saying that the items were in transit and that the store was open at 10 am Monday-Friday. So I drove just over 30 minutes to get there by 10:30'ish only to find that they don't open until noon on Tuesday. Checked the email again just to make sure that it wasn't an oversight on my part, and it's there on every email that I have received from Jenson. Products returned and purchased on Amazon with same day guaranteed delivery. Usually very good service. Hopefully this is an isolated incident. read more

I was in dire need of getting my brakes bled, when ever I need any kind of bike service. I really like coming to Jenson's it's a really nice experience. All of the members are friendly and helpful. Luis the bike tech is extremely kind and very knowledgeable when it comes to working on the bikes, I never had a question that he couldn't answer. The stores always stocked up and clean. Highly recommend to anyone that needs bike work, or looking for a bike in general. Thank you Jenson's read more