This place has a really good selection, we ended up getting a couple couches and a couple beds for a new little getaway condo. Pricing was competitive and there's 0% financing was Rad. Our goal was to go in and pay cash but I pay cash when we can have 0% financing. Everything should be delivered in about two weeks! read more

Its been 2 MONTHS, yes 2 months of emails, text and nobody calls back. We gave them almost 25 thousand dollars of business. And still one very expensive sectional is falling apart. They don't deny it. They acknowledged it's "now" discontinued...but after we saw nothing that fits our decor to replace. They avoid us like the Plague! Think about it...we purchased 25k of furniture and that's not even a lot of rooms. They still completely blow is off. This isn't what any consumer/customer should go through. Go to Matthis Bros. Or any other company that will be there to take care of you I think I'll have to sue them. I'm confident I will win but it's ashame they don't have management capable. read more

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We revisited the Jerome's retail store in Tustin for the second time. We returned because their furniture seems to be well-made and is affordable. Our first experience we were greeted with a sales person who we did not like because of his attitude. I believe his name is Thanh. He was very rude and did not have any kind of sense of humor. We ended up buying a sofa because Minerva, who we met later was very helpful, kind, and she did have a good sense of humor. So on our second visit, we immediately asked for Minerva. Two are good fortune. She was working that day. We purchased a round dining table with four chairs. We also like the fact that Jerome's Furniture offers 12 months, no interest payment option. We decided to take advantage of this because we decided that we would be able to pay it all off before the 12 months, so why not take advantage of that, correct? This Jerome's retail center is spacious and has areas for certain types of furniture. If you go, make sure you try their massage chairs that's an added treat for a long day. All in all, we are totally satisfied with this retailer and will use them again read more

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Walked in and didn't get greeted once. We looked around and found a couch we liked, there were about three sales people on the floor grouping with each other and none of asked if we needed help until I approached them. We ended up not getting anything because they didn't have what we wanted in stock, waste of time. read more

Stopped by Jerome's on a Saturday afternoon and this place empty with a capital E. Was greeted by a couple of friendly employees and one of the salespeople. I did like the generally low pressure sales environment here but the furniture inventory was quite lacking. As in, looking for a neutral color non 90's style sectional there were like 3 options total. Also, there was much less customization (ie color, fill, modularity etc) vs a couple of the larger big box competitors in the area. Everything felt a bit dated here. As much as we encountered friendly people here- just don't think we'd return due to limited options. read more

We purchased a sofa and other living room furniture from JEROME'S in Anaheim not even a year ago and the sofa material is defective. I called customer support and they can't find my order and were unable to help me without an order number. After spending $3k in living room furniture I am getting the run around so be able to file a claim for manufacture defect. I don't recommend it's very frustrating! read more

Honor your warranties! I spent over $10,000 on furniture. On one of the mattresses that we bought the springs collapsed after just two months of use. We contacted Jerome's due to the warranty and expected a replacement. They denied the replacement stating a small stain, I don't actually even see a stain with my own eyes, but they say they can see a stain in the picture and therefore will not honor the one year warranty. But how does a stain make the springs collapse? read more

Paid for sofa and love seat to be delivered last Sunday. they called us Sunday at 7 Am stating the love seat was damaged but they could deliver the rest. we wanted everything at one time not 2 deliveries. They rescheduled for today at 9. First appointment for inconvenience. Jerome's called at 6 am saying the couch would be delivered today before 1 and the love seat would be delivered next week. we said cancel the delivery. they called back at 7am and said they could deliver both pieces by 9am. we agreed. it is now 8:15 and they called and said they cannot deliver by 9am. We are going to cancel and buy from living spaces. Great commercials but cannot deliver the product. Very disappointed they wasted 2 days of my time. read more

Extremely helpful and friendly. Went above and beyond to answer questions and pic out exactly what we were looking for

This is my second purchase from Jerome's. The delivery on this item has been horrible. One of the three dressers ordered was broken so I agreed to wait two additional days for a replacement. On second delivery the same broken item was brought. Two wasted days off used and still no product! They were unwilling to provide a replacement delivery today even though it was their fault. I am livid and will never buy from Jerome's again. Their poor customer service just lost a customer and I hope others learn from my experience and stay away too. read more

Sales staff is a 10/10. They approach you when you walk in and help you with what you need and then proceed to leave you alone to let you browse.. which we highly appreciate! Not all furniture stores are like that! IYKYK. We moved the day we went in and the manager was so lovely and willing to let us buy a couple items off the floor. We went back a few days later and furnished our entire home from here. Honestly all of the staff we worked with the couple times we came in were so helpful and wonderful to work with. Would highly recommend. read more

Beware. Shady salespeople. I went to this Jerome's location to buy a customized sofa. (Because, annoyingly, you can't buy customizable sofas on Jerome's online store, despite the online store listing them as customizable.) 1. Tried to charge me for things I didn't order. While the salesperson was entering my order into the computer, they asked me if I wanted the additional protection plan. (Costs a couple hundred dollars extra.) I was very clear in saying I didn't want it, even explained why. The salesperson chuckled and said they understood. Annnnd then they added it to my order anyway. Luckily, I looked at the bill they emailed me when I got home that day and caught what they'd done. I called and got the extra charge removed from my order. 2. Tried to charge more than Jerome's policy/contract said they would. When the salesperson gave me the contract/terms and conditions to read, I read that the required down payment was 25%. A few minutes later, when the salesperson was ready to take my down payment, they said, "So, you'll put down 50% today, and pay the rest when delivery's ready," followed by a joke about saving money for the holidays. I told them the contract said the required down payment was only 25%, and that's what I'd be putting down. They asked, "You want to pay only 25%?" I reminded them that's what the contract lists. I wonder how many customers have protection plans they declined but were still charged for, or who paid 50% down when they only had to pay 25% . . . read more

If I could give negative stars I would. My son bought an entire house worth of furniture from Jerome's. It took about 2 months to get the last thing delivered. The dresser drawers were wrong and it took over a month to get that corrected. And now after 7 months the bed is starting to fall apart on the bottom. He has called multiple times and no one ever gets back to him. Do not buy anything from this company. This is the worst experience I know of that anyone has ever had with a furniture company. read more

Jerome's Furniture - The posts that hold the bed up are very cheaply done. The bed could crash down anytime - Furniture Stores Near Me - Anaheim, California

Service,selection and value are definite!! Services provided by staff (Chris) were helpful in explaining questions and possible options for financing. Selection was grand and easy to browse Value for items made our shopping experience very enjoyable and easy to navigate We will definitely be back and looking for another great experience read more

Update on my recliner ended up getting a notification this morning from the delivery driver that the recliner was damaged and they weren't gonna deliver. I called Jerome's and they told me that they don't have any more recliners until the end of January which I purchased this recliner in November so I'm gonna end up getting my money back way too long. To wait for a recliner I'll check out Ashley's. read more

Jerome's Furniture - My recliner that I bought at Jerome's - Furniture Stores Near Me - Anaheim, California

I would say the selection is pretty nice, there are many furniture options. Service is I would say a 6/10, I was having issues with my furniture being shipped to my home, was taking long to arrive when I was given an estimated arrival when purchased. Value is decent and I would say they have good quality furniture, I would just work on the estimated times given to customers and being more detail oriented. read more

Over all the furniture is priced right. We loved our sofa with the pull out bed and added chase on the side. What we aren't happy is we were told the added insurance/warranty for the couch and cushions would cover everything. So we went ahead and paid for the extra insurance only to come find out our claim was denied when the springs are popping out. Again, we were told everything would be covered. We haven't even had it for 3 years. Springs coming out and it's embarrassing when we have guest over. Don't be fooled and get the extra warranty it's all for nothing. read more

I'm sorry to have to write a negative experience I've had with jerome's. I am a polio survivor who has virtually no use of my legs. I can't sit without being able to adjust myself frequently to mitigate the pain so throughout the years I've had to use a recliner to do this for me. I purchased a rather expensive recliner from Jerome's and an extended warranty. The function of the chairs ability to raise the legs recently stopped working and was diagnosed as a switch had failed and would need to be replaced. I was told this would take approximately 12 to 16 weeks leaving me with no recourse to mitigate the pain that my body suffers. I still have not received this switch and they can give me no definite answer as to when the chair will be repaired. I think having to wait three or four months for a repair is unacceptable and Jerome's has offered me no resolution other than waiting. I cannot recommend that anyone purchase from Jerome's or their extended warranty. The seat cushion of the chair also was made poorly and has a permanent indentation from my sitting in it and they have told me this is not covered by the warranty. read more

Yury the manager provided wonderful customer service. She was attentive and provided wonderful suggestions for what I needed in my home. I am truly satisfied with all the products a purchased. I would refer any family or friends to this store and to come see her for assistance. read more

I bought a dinning table on sale. The sales person wasn't pushy. The delivery guys were professional and on time.

We needed to get a recliner that had the "Lift" option to help boost out of the chair and we found one here - plus they were able to have it delivered quickly - in just 2 days. We paid a little more for the recliner that laid completely flat, which was a good idea - it's so much more comfy if you want to take a nap. *Recliner wasn't cheap - but it's a good quality. The salesperson was very friendly and helpful! read more

I love the lay out of Jerome's. It was easy to find furniture we were looking for and see it displayed with other furniture that paired well with it. The sales people let you walk around and look without them following yet were available for any questions we might have. I felt they had a good selection, we just weren't quite sure what we really wanted. Their prices seemed fair and we will definitely go back when we know what we want and are ready to purchase. Their delivery fees were reasonable and quick. read more

We have shopped here a few times and always had great service. This time we were hoping to find an additional piece to a sectional we purchased over a year ago and were praying it wasn't discontinued. Although the sectional is no longer carried, Yudy the Manager did a search and has found one in a warehouse a great price. I consider this service above and beyond the call, so Kudos to Yudy and her team! read more

Do not buy from this place. They do not honor warranty and their products are cheap. Do not buy!!! Do not buy!!!

We just bought our new mattress at Jerome's Furniture in Anaheim. My wife has back pain and wanted a firm mattress. Our salesperson Mike Gibbons was very helpful and let her try them out in their "Dreamland" room where they have around two dozen beds with mattresses set up. After her third mattress test, she found one she really liked; and we bought it!. They were even giving a gift for each purchase and one of the ladies Yuri, helped by carrying it out for us! A great experience in this beautiful store on Tustin Avenue near the 91 Freeway. read more

Nice showroom. Good people inside. Have a major problem with the fact that they have hidden fees on all their furniture. When you actually go to purchase it,, there is no pickup option You have a choice of a $90 delivery fee or driving to San Diego to pick it up!!!!!!! No store pickup or stock available.... read more

In 2018 we purchased a leather sofa and loveseat from Jerome's, Anaheim CA. The sales agent mentioned that we could get a protection plan that would cover the sofas for five years. That plan would cover tears, scratches, stains etc. Sounded like a great idea at the time. Four years later one of our seat cushions developed a stress type tear. We informed Guardian Protection Products, Inc. of the tear. After sending them pictures, they said they won't cover a stress tear. In fact, they emailed me a 2-page list of everything they don't cover. Seems everything Jerome's mentioned to my wife and I was not in fact covered as they had stated. We wasted a few hundred dollars by buying this protection. In addition to this, our purchase of this protection plan was never recorded with Guardian Protection Products Inc. until I called Jerome's customer service after learning that Guardian Protection Products Inc. did not have us registered with them when I attempted to file the claim in September 2022. Perhaps this is why Jerome's no longer uses Guardian Protection Products Inc. any longer. Shame on me for buying this protection plan based on the salesperson's word and not requesting documentation to review what is and is not covered. Shame on Jerome's for falsely claiming the benefits of this protection plan. Make sure the protection plan you purchase from Jerome's is really all that the salesperson says it is. Otherwise, you probably wasting your hard-earned cash on purchasing it. 10/28/22 Update: After posting this review under the wrong store location, I am reposting it under the correct store location as directed by Yelp. Jerome's did reach out to me regarding this situation. However, I was notified today that they will not back up the protection plan they sold me either. With that said I am very disappointed in Jerome's and caution all to make sure you fully understand their protection plan exclusions as the exclusions will certainly outweigh the coverages. Do NOT take the salespersons word for what is covered. read more

Jerome's Furniture - Tear that Jerome's and Guardian Protection Products won't cover. - Furniture Stores Near Me - Anaheim, California

Super grateful to Jeromes for replacing our mattress after it was incidentally damaged upon arrival - at no charge:) Special thanks to Furniture and Bedding Expert Robert Evans for his kindness in helping to resolve the matter and to Randy the manager for being so fair:) You guys rock! read more

I think the 2 and half stars is about correct. My brother bought 2 adjustable beds couple years ago. We lost one of the floor protectors that came with the bed. We went in for an extra one but they just said that they have them at a local hardware store or contact the extended warranty people. Not really a issue those things are inexpensive and plentiful. It was just a good reminder regarding Jerome's customer service. read more

In store service was good with Mike. But delivery was not efficient. Communication from Manager, Erin to Delivery staff was lacking. Initial delivery had incorrect Matress size and informed we would not be available the next day after 10am. Delivery Staff still came after 10am and we were not present. We expected to hear from Jerome's to apologize for the mix up but never occurred. We eventually received correct mattress the next day. read more

Mrs. Minnie, Was the perfect saleswoman. Greeted my wife and I with a friendly hello, wasn't pushy like a lot of sales people. She let us roam the store and figure out what we wanted to ask questions about. We found some couches we like and was very knowledgeable about , what they were made with all the features - told us about the sale that was on going . Needless to say we purchased two couches and a beautiful picture to match!!! Great buying experience- just perfect!!! read more

If I could give less than 1 star, I would. They bait and switch customers by pretending items that aren't in stock are to get customers to place an order! They gave us a delivery date, and when no one showed up, we called, and that's when we found out our furniture was on backorder. We got rid of our furniture in anticipation of the furniture delivery so we have been without furniture for 3 weeks! DO NOT BUY FROM THESE PEOPLE! read more

Service was not great! The sales person was not even working on the day he requested we come in.

Be very aware they don't tell you an item is back ordered until they have your money, then tell you it was indicated online. When you have screen shots that prove other wise........6 months!!! Who the hell wants to wait 6 months, now that I want a refund no one is responding. Do not waste your money people. Update: apparently we should know that order now for delivery in aprox 4 weeks is the same as back ordered. Be aware when you order, very deceptive business practice. I do appreciate the customer service agent canceling order and issuing refund 3-5 days. read more

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Update to the ongoing nightmare that has been Jerome's Furniture. The computer desk I ordered from them back in Dec 2024 that was delayed for 6 weeks came in with two drawers that did not slide properly because they were missing the slider component part (likely because Jerome's orders all their furniture from China). On top of that, the third party installers said they would need to temporarily remove by office room door for them to fit the computer desk through the doorway. Come to find out they ended up removing the entire door at both hinges to the door jamb so when they screwed it back in, they damaged my door frame and now the screw holes are loose. Fast forward that Jerome's ordered replacement parts that took two weeks to get to me and were the wrong parts after their third party technician came by who spoke very little English to tell me this. Jerome's then agreed to replacing the desk entirely which took another few weeks to get to me. The third party installers that Jerome hired that came by let me know that the previous installers should have never removed my door the way they did that caused damage to my door frame. Jerome's is now trying to say I authorized the installer to do this so they are not accepting fault of their own. They also said I would need to contact my own handyman to remove the door and then replace it after Jerome's comes back with hopefully a working office desk. At this point, I have disputed the charges with my credit card company and am talking to my attorney about my options since Jerome's does not want to admit their third party installation company caused the damage to my house that Jerome's is not willing to admit. If you don't want a massive headache in your life, do NOT buy from Jerome's. I have a feeling they will be going out of business with their horrible overall reviews and now that the 50% Chinese tariffs are in place, Jerome's will either have to pass that onto the consumer or swallow it themselves. Based on their poor customer service and even worse reviews online, I don't expect consumers to pay for Jerome's poor quality and higher prices going forward so hopefully they go bankrupt. One less poor quality merchant in the world to take advantage of customers. read more

We ordered furniture. It never arrived. We were never notified. We finally ordered another item and when we needed the delivery, it's out of stock. read more

I purchased my furniture and the salesman convinced me to buy a furniture care plan protection .for 129 dollars for five years and he assured me they will clean and fix or repair any damage happening in these five years ,unfortunately that was all fraud just to get me to buy the warranty,I call them and I made a claim and I got denied for a reason l don't know I didn't know because he only give a brochure no contract to see and when you call they tell your claim dosent apply with your contract!!! so please don't buy any warranty from them it a scam scam scam no more than that, save your money read more

Worst service ever! People don't just walk into a furniture store for "shits and giggles", obviously the intention is to buy something. No one asked if I needed assistance and there were 2 sales women chatting, one sitting unprofessional on the sofa while the other one talking to her and laughing. A sales guy in a red sweater walked right passed me. Definitely going back to Mathis Brothers we're they greet you right at the door and routed me to what I needed. DON'T GO HERE! Plus the quality of their material honestly suck! read more

Do not buy from here. I should have looked at Yelp before making a purchase. We were initially impressed with the showroom but the experience soon faded after that. Took almost two months to get our furniture after they said it would take three weeks. Had an ottoman delivered today and the top is on crooked and the staples aren't even attached. Called the store and they said I have to go through customer service which is only open weekdays. The sofa and chair we purchased are of just average quality, they chair already sags into a hard support underneath the seat. It hasn't been a week. Be advised all sales are final and you will get ripped off. Avoid at all costs. read more

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WE LOVE JEROME'S! It makes us feel like kids in a candy store. There is such a wide variety and selection of furniture. Mike was extremely friendly and helpful during our experience. He never tried to oversell us or talk us into things we didn't want or need. Mike provided honest and unbiased information and was beyond helpful! He was present and didn't disappear on us and was able to answer every question we had. He was personable, friendly, and professional. We will definitely be back for any and all furniture needs! read more