I'm confused why there are some one-star reviews here, because my experience here was top notch. My wife and I had a very bad experience shopping for furniture at another furniture store that shall remain nameless (but rhymes with Giving Places). We happened to be in the neighborhood and really wanted a new couch, so we popped in. Great selection, great sales floor, and the guy that helped us, Bill, was awesome. We came in just to look around, and we ended up finding the perfect couch. Bill talked us through it, helped us figure out delivery, and we went ahead and bought it right then and there. Couch was in our apartment and put together perfectly the very next day. Couldn't be happier. Thank you for giving my wife a positive furniture buying experience. It can be stressful, but this wasn't. read more

Patricia at Macys home store in Costa Mesa was amazing. She is not aggressive, just helpful and encouraging and made our selection of patio furniture. A. good good experience. Thank you, Patricia read more

When you imagine sketchy business practices and shady sales men this is that place 100%. When I typed into ai what I experienced here, their tactics were perceived as borderline illegal. Just know there is no guarantees here, even when the sales guy promises there are. Also the customer service lies too. They will pretend like they are sending you a return email when they are not so you have no proof you filed a return to run out the clock. And the bed you try most likely will be nothing like the bed you get. The guy on the phones name was Juan. No way to know if that's his real name. I spent $962.16 on my bed and delivery and if I returned it offer fees and pick up charges I would only get back $379.11. So if I was to return it I would have spent $583.05 for no bed. So what ever shows up to your house is what you get unless you want to eat the cost and still have to go buy a bed somewhere. read more

We decided to come to South Coast Plaza. Let me say this Macy's homes is huge. If you're in the market for furniture this is the place to go to. They have a huge selection of living room and dining furniture. As soon as I walked in I was greeted and then was left alone which was great. I was able to look around without some creepy worker following me lol. I would definitely be coming back. read more

This experience has been a nightmare and it's still not over. DO NOT BUY ANY FURNITURE FROM MACYS. On June 18 my mother and I went into the store looking for living room furniture. I hate when sales people come up to me because they act like vultures. I'm more so let me look and I'll look for a sales person if I have questions or am ready to purchase. That didn't stop Steve he kept coming up to my mother and I. Finally we found something we liked after looking for about 45 minutes. Then we found a book of patterns and looked through it and chose a nice pattern. We got Steve's attention and he came right over. We showed him what we wanted and began the process. He said initially Macys would take a deposit but then when we got to the cash register he ran two different transactions for the entire price (over $5,000). A week later he calls and says the special material we picked out was discontinued and he doesn't know why it was still on display. He asked if we could come back to the store and pick out another fabric. We went back the next day and there was about three fabric layout which one included the showroom floor. We picked out the showroom floor. My mother asked for a discount for the inconvenience. He gave her a 10 percent discount. He said he would take care of everything and she would be expecting a refund for the 10 percent. Steve then called again a week later asking for our debit card information. I said for what? He said I canceled out your other order and now trying to repurchase your order. I told him ummm sir that will be over $10,000 Macys will have. No you're not. I also asked where was the refund? He stated it's coming in a check from Cincinnati (the office in Cincinnati has been closed for about 5 years) I said sir we didn't give you a check everything should have placed back on the debit card. After about a week waiting on a check I called Macys real corporate office and New York and they stated that we should have a refund by July 17. It is now July 21st and we have yet to receive any kind of refund. Tomorrow we are headed to South Coast to demand our refund back. read more

I want to acknowledge manager, Daniel Nguyen! We came in with a difficult situation somebody had stole a promotional gift card. He was so kind so patient and came up with a better solution than we even imagined. You got a good one with Daniel! I'm sure he will move up the ranks quickly! Thank you again, Daniel read more

When I got married, we shopped for furniture at the Broadway Outlet Store in Lincoln Heights off of Broadway. Today, the Costa Mesa store has the best deals on Macy's furniture that is still of high quality and reasonable discounts. I was looking for a nice recliner, as the Costco recliner is broken and never was really comfortable. I found the right recliner and paid the same amount as the Costco recliner from five years ago. I will always shop the Costa Mesa Home Store first just to look for deals. read more

Macy's Furniture Gallery - Second floor frontage - Furniture Stores Near Me - Costa Mesa, California

This is for John at the Macy's Home Store in South Coast Plaza- Crystal Court John is probably one of the kindest and most knowledgeable people I've ever met in customer service. He is truly the best when it comes to anything luggage! Thank you John for taking the time from your lunch break to help us. Greatly appreciate it! read more

We came here to shop for a good chair primarily because we wanted to touch the physical furniture, sit on it to check out the comfort level, assess its sturdiness, feel the fabric texture, and see the actual color, things we can't do shopping online. Macy's Home is an established, reputable store so we are confident of its merchandise offerings. We appreciated the patient assistance from Hatem Elhatem, the furniture consultant on the floor. His deep product knowledge and clear explanations helped us make our decision to complete a satisfactory purchase of a high quality Bernhardt chair at a reasonable price. read more

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So... I received a text informing me it was Macy's home sale. That got it me in the door! I wasn't sure what to expect, but wow! I was pleasantly surprised. I've been on a hunt for some super soft bath towels -- not the kind that barely dry you off and that function like a paper towel. I was able to buy two sets from Hotel Collection at 60% off -- making them within my budget. I was also able to snag a new toaster at a decent discount. Had it not been for the sale, I'm pretty sure I'd have left empty handed. But when those sales comes around... count me in! 2022: 21/100 read more

Came on Labor day weekend to sample hybrid mattresses. I was impressed by the large selection of various brands and prefer tested in person - verses buying a mattress online and out of a box. Cheri the sales woman was helpful and knowledgeable. She showed me various brands and price variations. They were super busy but she was patient since I took my time testing and making a decision. I ended up purchasing a low profile Tempur-pedic box frame, firm pro adapt mattress, and a top of the line mattress cover. The price was competitive, included two Tempur-pedic pillows and white glove delivery. I received my yesterday and the delivery team from Bloomingdale/ Macy's delivered in the two hour window committed. The two men wore shoe covers, set up my new bed and hauled away the old box spring and mattress. Last nights sleep was awesome and Iz my pug - enjoyed the new bedding too - heard him snoring - Lol. Overall, I'm super satisfied with my purchase of my new bed and accessories from Macy's Home Furniture store . read more

Macy's Furniture Gallery - Tempur- pedic low profile box frame and Firm Pro - Adapt mattress. - Furniture Stores Near Me - Costa Mesa, California

John McElroy in the Macys Luggage department helped us this evening in the Costa Mesa CA store location. We were looking for Briggs & Riley luggage exclusively; as well as a very particular model. John knew not only his inventory and product knowledge but also the luggage industry as a whole as well. What a great experience for us this evening. . . with Mr. McElroy and we left the store with our first purchase & certainly more to come in the future. *BRAVO Macy's for employing sales people on the floor with the expertise & knowledge to handle the customer base you are seeking to be your norm. Cheers, Marc . . . read more

I bought a couch here and was pleasantly surprised at the selection. I had shopped at all the chain places: Living Spaces, Ashley, Jeromes, et al, and could not find anything. However, after coming here I found a nice sectional with firm cushions and a good price. It had to be special ordered, but I was okay with waiting a few months for what I wanted. The sectional came slightly before promised. In addition, with all the discounts (Holiday, Macy's card, Star Rewards), the price was within my budget. If you are looking for good quality furniture and low pressure sales, Macy's does the job IMHO. read more

Macy's Furniture Gallery - Doss II sectional ($3,676; normally $6,176): Score! - Furniture Stores Near Me - Costa Mesa, California

Had amazing customer service by Mahdi Bakhshi, he was able to assist us with out WORRYNOMORE voucher and even helped us carry the chairs out to the car. Quick and friendly service, highly recommend! read more

I came into Maceys and Patricia was so kind and helpful. I wasn't sure what I wanted and Patricia was so amazing. I changed my order like 6 times over the phone and she was so kind to keep going back and forth with me. This was the BEST experience I ever had and am so grateful to have met her!! I will be definitely telling all my friends and family about her!!! read more

This review is specifically based off my experience this past weekend in the toy department. I was happy to see that this Macy's carried a nice and decent selection of toys. I found three to get as gifts for my 9.5 month old daughter from the "Imaginarium" brand. I hadn't heard of the brand before, but they had a decent selection of quality toys to choose from. When I was in the process of checking out, the cashier seemed perplexed when I asked if the 40% off had applied. She proceeded to tell me "the system" wasn't showing it on sale and all she could apply was 15% off. Confused and uncertain as to why this was the case, I took a photo of the advertised sign clearly marked 40% off original price. She applied 40% off one item... I decided to hop in line again and speak with another cashier to see if this frustrating mystery could be resolved. He brought down the manager who told me "Oh ya, things have been crazy around here. That sign is in the wrong place, but you got 40% off one item." For real, that's your solution/answer? I politely responded that I understood I received 40% off one item, but according to their signage it's all 3 items on sale. She refused to take ownership of their mistake and said that was the price. The difference was maybe $6 or $7... a small amount in the grand scheme of things to do the right thing. I will not ever be shopping here again due to Macy's blatant bait and switch practices. Shame on you. read more

Macy's Furniture Gallery - Furniture Stores Near Me - Costa Mesa, California

I made a purchase on August 29,2024 with my Citi bank credit card. I realized the exact same day I bought the wrong size went back to the store and canceled the delivery and order because they didn't have the bed I wanted in a full size. They only had it in a queen and king. I've been getting the run around as to when my credit card would no longer show pending transaction of $1,178. I've been more than patient but 21 days is not acceptable. I spoke to the manager over the phone and he told me that it would clear off my credit card on the 18th. Not sure why it's taking so long when I have paper work showing the cancellation was done on Aug 29th. He told me the cancellation was done on Sept 4th . I was told usually with in 72 hours and then I was told 7-10 business days. Now I don't know what to believe here the manager told me false information as well. Not sure I will be shopping here again. I now have a dispute charge put in and hoping it's handled asap. Macys you need to do better!!zero stars read more

I had a terrible experience with Macy's home store. Purchased a sofa and the fabric stretches every time you sit on it. I called, they sent a man out and he said to turn the cushions over. Ridiculous! I continued to complain and they sent another sofa. Same thing! So whenever anyone sits on the sofa I have to try and stretch the fabric back to its original form with my hands. I've had many sofa's in my life but never one like this! 12/30/23 read more

I ordered extra dinnerware online and I picked it up the same day. Easy peasy. Not sure what else to say other than...I'm sorry I picked it up in my jammies, but it was 8:30pm when I got the notification. I was fully committed to my choice of attire. read more

My only gripe is that this store isn't actually attached to the Macy's department store nor is it by any means close by but WOW is it a wonderful place! First off, do not park near Macy's if you plan to shop here. You'll want to park in the designated section near the home store itself because if you make the mistake like I did then you'll have to cross the bridge and down the end of the mall to get to the home store. I came here on Black Friday and it was surprisingly clean and rather organized. The stockers weren't exactly beaming with joy but then again, it was black Friday so I'm not taking it personally. Still, though, they assisted me with all the questions that I had. I'm also not sure if it's because of Black Friday but the organization in the store just seems so out of place. The air fryers were displayed in one section but several other types could be found a little further away in the kitchen appliance section. It's also just such a massive store that it can be quite cumbersome to find even just a simple product because there's so much to choose from! My final concern are the "carts" that look like carts that you would use in the back of house. Definitely not your traditional shopping cart but I suppose they make it that way since some of these appliances would be more easily carried throughout the store with these food carts. Oh and you can't take these outside the store so remember what I said about parking near the place? If you forgot to do that then you can still drive over since there are designated 15-minute parking stalls for your convenience. The lines are well organized and the checkers could be a lot faster but I guess that's just a matter of personal opinion. Overall I enjoyed my experience here and am glad that I live nearby. (69/100 -- 2018) read more

UPDATE: I received ANOTHER email letting me know that my furniture was once again delayed till August!!! No explanation as to why this was just blaming it all on COVID 19. Needless to say I canceled my order and went to Mathis Brothers in Tustin. WITHIN a week I'm sitting on my brand new IDENTICAL sectional. Do not come here unless you want to wait 6 months+ for furniture. read more

Still a fantastic place for housewares and linens but I'd go elsewhere for furniture. I bought a dining room table set a few weeks ago but, as the arm chairs were backordered, we held back on delivery until the chairs came in (supposedly in a couple weeks). After several weeks and no call, we called them and asked what was going on. "Well, um...the chairs came in but the table is on backorder until January." And when were you going to tell us this? Why didn't you tell us? What are we suppose to do for the holidays (as we got rid of the old dining table)? "Well, you can rent one". No kidding. They seriously told us that. We canceled our order and found a better table for several hundred dollars less at Living Spaces. read more

Was in the store yesterday looking for bedding for 6 beds. I was approached once by a sales person when I first got there but I wasn't ready for help. Then when I did need help there wasn't a salesperson to be found anywhere in the department. Lots of sale signs but no actual pricing. Only a few QR codes leading to the website. If I wanted to shop the website I wouldn't be in the store. I left, out of frustration and without making a purchase. It's no wonder retail stores are doing so badly. I miss the days of good customer service. Do better. read more

I don't even know how I ended up here. All I remember was parking my car, pulling out my phone (like an automatic reaction), composing a lengthy email, almost getting run over by a car, and poof! I'm at Macy's Home Furnishing wondering how I got here but in all that amazement, I spotted a killer buy one, get one free sale. I have a Keurig single brew which I absolutely love. It was my first present to myself when I moved to OC and the K-cups can be quite expensive so I usually stock up. This was an awesome find and I'm so happy I accidentally stumbled here. :) read more

Macy's Furniture Gallery - Buy 1, Get 1 free K-cups! - Furniture Stores Near Me - Costa Mesa, California

Bought a $10k king koil smartlife lily. I was going to buy from sit n sleep but liked the sales rep at Macys, Rashmi. She texted me from her cell phone, did everything she could. Unfortunately, Macys corporate is not as customer focused. The first scheduled delivery the didn't show and didn't call, when we finally got the mattress, 3 weeks later the Mattress was broken.. YUP... a $10k mattress. I couldn't reach one person at customer services. Thank goodness for Rashmi. She handled everything for us. Because of her we agreed to switch to the top of the line Tempur-pedic. For some reason, customer services couldn't process my exchange. So, we had to purchase the mattress again and have a lapse in delivery schedules. It's just been an entire mess. Spent hours at Macys trying to make the purchase. Hopefully we like our new mattress. read more

I came here to purchase a 3k+ mattress. I knew the exact one we wanted and everything. It's a huge problem that these employees work for commission. I wanted to finance. The woman, CYNTHIA, that was handling my purchase, turned out to be very pushy, short, condescending, and unwilling to take care and/or time to explain their financing options. Instead her patience wore thin (very clearly) and she started to get snippy with me after finding out that we did not have a Macy's card. Had her attitude been different, I wouldn't have had an issue with applying for one but she completely deterred me from wanting to give ANY of my business to Macy's let alone 3k. That being said, instead of having patience and taking time to answer questions or more thoroughly explain my financing/credit options, there was a lot of huffing and puffing and she eventually walked away, quite annoyed, stating she had to go adjust stuff in the computer. So, I decided to walk away and take my business elsewhere. I am a nurse, relocating for work, and luckily, happen to be very well versed in customer service AND financing. Thank God I knew what I was talking about or else she would have pulled a fast one on me. Literally, the day before, I purchased a brand new living room, 8 pieces of furniture, and financed without an issue. Macy's standards of customer service used to be much higher. What happened? Unfortunate, Macy's. Very unfortunate. Shame on you Cynthia. read more

Ordered a airloom hotel mattress, very expensive! Received a damaged one with only 6 hand tufts on the top suppose to be 9, had macys replace. This is the third delivery and all beds were damaged. Driver wouldn't even unload. This is shocking macys does not do a white glove Delivery they sub contract it out bed is miss handled, and damaged. Don't buy a mattress from here unless you want a complete headache! Shame on you Macy's!!!! read more

Avoid using Macy.com ordering system, meaning you placed the order on Macy's Web site. The orders come from different vendors. Unlike Purchasing in a store your, items come to you put together and what isn't put together before it comes will be put together right there in the driveway. However when you order from online it comes in a box and someone else has to put it together. I have had the worst time placing what I thought was a simple order. I have had to now place this order twice. Please know if you refuse the order because you did not know it was coming in pieces. You will not get your refund until it is received in there Wearhouse and 10 to 12 days after that! Don't place your orders online if you have big ticket items. It's better to order from Macy's the store not (((VENDER DIRECT))) As I said I had to reorder this dresser and night stand. Now the night stand has been delivered, however the 5 drawer dresser is missing it has not been delivered. Stave yourself the headache read more

Macy's Furniture Gallery - Macy's Online Direct from Vender Has been a terrible experience!!! - Furniture Stores Near Me - Costa Mesa, California

Had a great experience yesterday with the help of Manager Daniel and Clerk Abira ( I may have it wrong). Thanks to their patience an hard work I had to return 36 pillows and then repurchase for the sale price as I was out of the price adjustment period. Being able to save nearly $600 was clutch and I am sure the story made everyone's day. Thanks again for the amazing customer service Macys Home team! read more

Bad experience with Mattress people. I was ready to buy a Tempur-Pedic mattress and the first thing they told me when I arrived there was "WE DONT HAVE ANY FLOOR SAMPLE" This is terrible! I'm emailing the company as well! Just go to any other Macys home! This is not worthy read more

So I'm not really a mall shopping type of person. If there is a someplace to have a good meal I'm in a way better mood for holiday shopping. This Macy's home store has a wonderful little cafe with good food. I had the fantastic fish sandwich with home made potato chips. The wife had a BLT with avocado and upgraded to the sweet potato fries! The fries are so good. This spot is a little hidden gem away from the hustle and bustle of the big mall eateries. The do have beer and wine too! read more

Macy's Furniture Gallery - Stonewall Kitchen Cafe and cooking school, excellent food! - Furniture Stores Near Me - Costa Mesa, California

I was there 5/12/ 21 with my son around 12:45 pm I was going to buy a queen Sealy mattress cash I went up to a salesperson by the name of Sam he was wearing glasses you can tell he was bothered by me going up to him I don't know if he was having a rough day or what I showed him on my phone the mattress that was on sale for $400 that I wanted to buy and he took me instead to a twin bed and told me to try that one I reply to him that's not the one the mattress or size that I want then with a smart ass tone and a rude face expression told me to try it again, again I told him that's not the one I wanted you can tell he didn't want to be there helping me then I told him you need to work on your customer's skills and just for that, I'm not buying it. read more

Macys is the worst place to buy furniture. They have constantly dropped the ball on delivering the right furniture to me. I purchase a cal king mattress and they deliver a twin mattress. I've been waiting 4 weeks for this mattress and now who knows when or if I'll get my mattress. I do not recommend Macys for any type of furniture purchases. Save your time and go elsewhere. If I could give them negative stars believe me I would. If a company ever deserved to close or go out of business it's Macys home stores, there service is horrible. Thanks for nothing Macys, I wish you the worst. Close your doors for good. read more

I would say a 2-3 star only because they have a nice selection and super sales, but beware of not being able to get it professionally delivered no matter how much you pay or if you use their recommended service. Within 3 months we've now officially paid close to $3,500 for furniture, but to get it delivered the biggest frustration imaginable to the point were I feel my elderly mother and now I have been treated rudely and disrespectfully. Maybe Macy's doesn't respect women clients? If that's the case there's a big problem with this business practice. I'm still patiently waiting to hear the outcome. They were supposed to be here with my couch and ottoman between 12-1. Then, by 2. I cannot have them from 2:30 to 7, but out of no where I get a 2:45 to 3:15.... the reschedule is another hassle and now nightmare. Really disappointing as I just expect more from a Macy's. Will have to adjust my expectations and continue to ask why women customers are treated so poorly. read more

2 words: SHADY and UNETHICAL! I will never ever shop here or step foot in another Macy's again. I rather be stung with a thousand bees than to shop at Macy's because of their shady business practices. I purchased a leather sectional from Macy's and it arrived a month later due to back order. On the second day of receiving the sofa and upon a closer inspection, I noticed a writing on the side panel of my love seat. I took a closer look and the marking read, "defect" (see exhibit A). So, I called Macy's customer service to have them replace it with a new one. A week later, I received a replacement love seat, but noticed that the color and texture was off. Since it was part of a sectional, there was no way that I could've overlooked this, so I called them again to have it replaced. I received my "new" love seat a week after. At the time, I did a quick glance and thought it was fine since the color and texture matched perfectly with the rest. I did not think to do a through inspection because I figured, heck it's a very expensive sectional and it's Macy's, but boy was I wrong! While playing with my son on the floor one day, I noticed a very faint mark on the side panel of my love seat. Coincidence? I think not! I walked over, and what do you know! There was left over markings. Macy's had attempted to remove the marking "defect" from the sofa, but did a half ass job because part of the marking was still there (see exhibit B). And when you tilt your head to a certain angle, you can see the imprint of the word "defect." I couldn't believe my eyes. How shady is Macy's trying to pull a fast one on their customers?! I called AMEX to dispute this and Macy's insists that they had replaced it with a new love seat. EXCUSE ME, the pictures speaks for itself! What a bunch of scammers! PLEASE YELPERS, LET MY MISFORTUNE SAVE YOU MONEY AND A HEADACHE. DO NOT SHOP HERE! DO NOT WASTE A DIME ON THESE SCAM ARTISTS. Don't believe me? Look at the 2 pictures I've uploaded! read more

Macy's Furniture Gallery - EXHIBIT A - Furniture Stores Near Me - Costa Mesa, California

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You know how that saying goes for mattresses? Well, it's been more than 8 years since I've replaced mine and it was high time that I did something about it. I did a little research online and found that end of February into March is when most stores closeout their current inventory to make room for new inventory. So since I don't like to make large purchases over the phone or the internet without extensive research, I decided to go into Macy's Home store at South Coast Plaza to test out some mattresses. You have to lay on it and see if you like it. But don't just lie there on your back unless that's how you sleep. Turn over, toss yourself willy-nilly and see if it can take the brunt of your abuse. Ideally, bring your SO to test it out too since they have to live it as well. My mattress purchase at Macy's was pretty standard. Excellent service was provided. With my purchase, I was able to get free delivery, 12 months no interest financing and they took my old one for a fee, but I was happily sleeping on a new mattress within 2 weeks. Delivery dates for weekends take longer and they will give you a 2 hour window the day before so clear your schedule as needed. read more

Yesterday we went in Macy's Home to look for pillows for my living room. We found two black and white floor pillows that seemed like a match. With so many employees standing around, you would think that there would be help right away BUT no.... After tracking down an employee, he called someone else to help and after a long time waiting, she came. Unfortunately provided little help because the pillows didn't have a tag and she couldn't find the price. After a few minutes of searching on her iPad, she told me that she could sell them to me because she didn't know how to price them. I asked if there was a manager or someone to help and she said no. Seemed like she really didn't want to help and it seems like Macy's should have items on their floor unless they can sell them. Very disappointed and would ask management to do better with training employees and inventory pricing. read more

I *heart* this location of Macy's Home Store. You'll find luggage, kitchen electrics, pot & pans and the cafe on the 1st floor. On the 2nd floor, you'll find all of the china, crystal and silver you'd ever want or need for twenty lifetimes. And on the 3rd floor is the towels and linens. I'm still amused by the electronics kiosk near the escalator on the 1st floor. I adore this location for it's easy parking but especially for when their Hotel Collection towels are on sale. For a house brand, they are great! read more

Macy's Furniture Gallery - Storefront - Furniture Stores Near Me - Costa Mesa, California

I went to one luggage store to buy a wheeled laptop case and the lady was super rude and I walked out of there on principle. The problem was that I actually really needed a laptop briefcase and I was running out of time to get one. Then I realized Macy's!! So I rushed over there and they had the same wheeled Tumi briefcase I wanted and I was so excited! The customer service was excellent! They had exactly what I wanted. A+ guys!! Really, everyone was so great. read more

I bought a queen size mattress pillow top, foundation, mattress protector and metal bed frame. Then salesman talks me into buying Worry-no-more insurance. Waste of your money and lying salesman! After 3 years of washing and drying mattress protector it started thinning and feeling gummy. I called WNM and I had to submit a claim with pictures. They denied claim saying they could not see thinning in pics. Even though salesman had told me you could get one a year? Save your $150.00 , from what I understand very hard to get them to help. I despise liars. read more