Our furniture expert today was Bobby. He was friendly and professional, giving us space to just walk around and browse without feeling pressured. We ended up purchasing a nice dining room set and again, Bobby was super nice and helpful and efficient, just an all around nice guy! Would highly recommend. Also we got a nice table for a great price! read more

I went in with a certain mattress in mind. I already own 3 of them. I bought theirs and it was falling apart in less than 6 months! I have been trying to resolve this issue for months with photos and many calls and emails while I sleep on a falling apart POS mattress. Customer service representatives have been condescendimg and just downright rude!! read more

Bought a couch, 3 kids bedroom sets, and a table. The couch fell apart after about 8 months. All the seams started ripping, bedroom sets lasted about the same time. Drawers broke, and the legs came apart. Was shocked at what terrible quality all the furniture was. Would have been WAY better off buying the junk at IKEA honestly. Paid for the BS warranty which NOTHING is covered. That's the total SCAM. The warranty company will find a way out of anything to pay! SCAM SCAM SCAM. That's why they refund it if you don't use and give you a credit to go buy more terrible Jerome's furniture read more

I went into the store today to purchase a temperpedic $3000 matress. After about 10 minutes a man came over to ask if I've been helped and I said no. I told him I wanted to buy a mattress but I asked if they had any upcoming sales because I might wait if one would be coming up. He told me one just ended so it would be a while and also added that the sales they have on these are always only $300. That really isn't worth the wait for me since mine is killing me. I said I wanted to buy today and he said what he can do as a deal is take away my mattress free of charge! That would amount to what the usual sale price is anyway, so my savings is right there. Wow! Amazing, except by law in CA when purchasing a new mattress they have to take it away for free. When I brought that up he looked at me dumb and said I have no idea what you are talking about. I googled it right on the spot and read him the law (sb 254 and ab 187). He said he didn't know and would have to look i to it. I have no doubt he does no and was just playing stupid to get the sale UNLESS Jerome's as a company whole is scamming people and charging for removal and that would be an entirely new issue in which every customer would be entitled to a refund. I ended it right there said I am going to go to a different store that doesn't try to scam people for a fee that doesn't exist and act as though it's a discount. Lost a commission and a customer. read more

Jerome's Furniture - They can not charge for mattress removal, must take the old mattress if you want it gone at delivery &if they don't you can report them. - Furniture Stores Near Me - Murrieta, California

We purchased a couch in the middle of May. We were excited to hear that our delivery would take place within 2 days. One piece (the sleeper) we were told would have a "slight delay" by our salesman. When we went to pay for the couch, we were told it would be mid-June for delivery. Then we were told it would be "late June." This is for the sleeper portion of a sleeper sofa (the main part). Of course, Jerome's begins charging as soon as delivery takes place. The end of June comes and we get our delivery. The color is off on the fabric - very noticeably. It doesn't even kind of match. We pulled out the sleeper sofa for the very first time to use exactly ONE week later and the sleeper is broken. It is sagging, can not be used, and the piece on the bottom appears to be broken. Customer service is of no help. They are still backordered, apparently. Doesn't matter if you were given a faulty piece of junk - they can get a new piece delivered in another month (mid August). That will take our total delivery time to receive our sofa to OVER 3 MONTHS. As an alternative, I requested a service technician to come out, since we actually paid for the 4 year warranty. They will send someone out, but it will take 2 weeks for a technician. Meanwhile, I was given a portion of a sofa that does not work, is broken, has proven that it will not hold up, and the material/fabric doesn't even match with the other pieces. Customer service does not have any sense of urgency to get this repaired for us. They are still charging us for the entire couch and again, it will be at least 3 months from the date that we ordered the couch to when we MIGHT get a couch that we can utilize. We will never purchase from Jerome's again. This whole experience has been nothing short of awful and an absolute disgrace to sell subpar furniture and collect on insurance $$ and keep their customers waiting. There is also, apparently, no way to contact anyone from corporate. You must wait for someone to contact you. Do better, Jerome's. Take care of the customers who have purchased from you. Stop selling furniture that you don't even have access to and are clearly using a different fabric than the rest of the sofa. read more

Jerome's Furniture - Clearly mismatched furniture. Sleeper sofa in the middle is broken/sagging. And Jeromes' response is to "wait another month." - Furniture Stores Near Me - Murrieta, California

We've been shopping and purchasing from Jerome's since 2012. Each time was always a pleasure and a pleasant transaction. This review is long over due. We decided to freshen up one of our television rooms with new furniture. We worked with Adam and Andrew his manager on the floor. Very patient and also very knowledgeable about the various products. We decided on an awesome reclining leather sofa, 8 x 10 rug and two white leather tub chairs. All items were on the floor so we could see them in real time. We did the twelve month no interest plan. Emily helped us with this aspect. We keep our credit frozen so we had that handled easily. Then Emily helped with all the logistics of the delivery etc. We chose the white glove delivery. This type us complete set up and placement of all items ordered. The delivery service was on time, very nice and polite. In and out maybe ten minutes. They made sure we were totally happy before leaving. Jerome's has very nice high end furniture and I definitely reccomend. read more

Jerome's Furniture - With lights - Furniture Stores Near Me - Murrieta, California

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We have purchased many pieces of furniture from Jerome's over the years and our overall experience has been really, really good. Reading the bad reviews, I waited to write a review, thinking we were the minority in not having a bad experience. This has not been the case so far. Our latest purchase was new living room furniture. We shopped all the local major stores and by far we found the best quality at a fair price at Jerome's. Adam was the sales person we worked with and he was great-respectful, professional, knowledgeable. Emily patiently worked with us during our credit application and follow up on making changes to our order. Delivery and set up was as promised and seamless. We still have a leather recliner we purchased from Jerome's over ten years ago that is still in good shape and never gave us any problems. I think it's more than good luck that we have had good experiences with Jerome's. There must be something they're doing right from the top down. read more

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Delivered broken dressers, please check all deliveries carefully or better go to another furniture store

My partner and I recently visited Jerome's Furniture in Murrieta with a budget and excitement to furnish our bedroom and living room. At first, the atmosphere seemed positive--other customers were happily browsing, and we were eager to do the same. However, what started as a simple shopping trip quickly turned into an uncomfortable and unsettling experience. While walking through the store, I noticed an employee recording me on a cell phone. I initially brushed it off, assuming it was a coincidence. But then, I made eye contact with another gentleman also recording me. When I mentioned it to my partner, she confirmed she noticed additional men doing the same--people I hadn't even seen. We have no idea why this happened, but as a woman and the partner of a disabled veteran, I felt deeply unsafe and unwelcome. Rather than escalate or confront anyone, we chose to leave immediately. I'm not posting this to cause harm or create drama, but because customers deserve to feel safe and respected while shopping. I sincerely hope Jerome's management will review this incident and ensure all customers--especially veterans and families--can browse their store without feeling targeted or observed in such a way. read more

Thank you Abdul, you understood exactly what we were looking for and your advice in how to decorate will definitely be used.

Beware: A Frustrating and Costly Experience for My Elderly Mother at Jerome's Furniture My elderly mother was taken advantage of by Jerome's Furniture after a disappointing mattress purchase experience. Although the in-store experience was pleasant, my mom was excited to finally invest in a $2,300 mattress and $1,000 adjustable base due to her back problems. Unfortunately, the mattress arrived damaged, and after sleeping on it briefly, she found it uncomfortable and requested a refund, citing both poor delivery and customer service. Instead of honoring her request, Jerome's only offered store credit for the same or more expensive mattress--refusing to refund the difference if she chose a cheaper one. This led to her being upsold on a mattress $1,000 more, which also arrived torn--something the delivery driver documented--forcing us to cancel plans again just to accept it. Now, I've had to step in to protect my mother from being further taken advantage of, after nearly $5,000 has been spent on a basic mattress purchase. With no manager available on weekends and the only solution offered being yet another inconvenient delivery, I strongly urge others to stay away--this place operates like a shady car lot with a no-refund trap that leaves you stuck. read more

Jerome's Furniture - Torn mattress they upsold my mom on - Furniture Stores Near Me - Murrieta, California

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Absolute trash! Do not recommend for anything! Their warranties are a scam and a lie to get you to purchase their products then when you try to use the warranty they say a label that wasn't even on the item when it was delivered is a requirement and they will not help you. Their items are overpriced and trash. Their Jerome's brand mattresses are horrible and are sagging at both sides it's not even 5 years old and they refuse to honor the warranty because they delivered it without a tag. I am so disappointed that we wasted our money on this trash! Buyer be ware DO NOT GO HERE!! read more

I purchased a table on April 25th, 2025, from Jerome's Furniture for $1,983.57 and expected high-quality service to match the price. Unfortunately, what I received 5 days later on the 30th was a damaged product upon delivery and a long, frustrating waiting game ever since. I immediately requested an exchange, which seemed reasonable given the condition of the table. Jerome's did stay in contact throughout the month, but every update was just a repeat of the same message: "Your replacement is not ready yet." After more than a month of waiting, with no progress and no meaningful resolution, I asked for a refund--but was told I couldn't get one, without any explanation. For the amount I paid, this experience has been extremely disappointing. The lack of urgency, poor handling of the situation, and refusal to provide a refund for a damaged item has left me completely dissatisfied. I have still yet to receive my exchange and now it is beyond the point of wanting the table. I'm sharing this review in hopes that it encourages Jerome's to improve their service, and to warn other customers to be cautious when making large purchases here. I genuinely expected better. read more

Our family wanted to give a huge shout out to Rocky. She made the experience of buy new couches for our home enjoyable. Rocky gave us space when she knew my husband and I needed to "agree" and she also spent so much time giving us every option for the 3 scenarios we were trying to decide on. It is so nice to leave a store getting great support from a sales person with zero pressure or commission motivation. We could tell that Rocy wanted the best for us as her customer. It is VERY hard to find sales people like that and we are very thankful for this experience. read more

I bought a TV stand with side cabinets. The first time they delivered it, the quality was poor and it had many scratches. I returned the items and requested a replacement. The second time, they delivered one that was even worse than the previous one, with broken wood on it. I returned it again. For the third delivery, they sent me the same items that I had just returned. read more

Jerome's Furniture has nice furniture but their policies are frustrating and will ruin your experience. When the delivery drivers deliver your furniture you need to inspect it because if anything is wrong, broken, ripped, wrong size, ect., and you let the drivers leave. It's a final sale and you get stuck with it or have to go through a back and forth with the store end up not getting what you want, and stuck with something you don't like. They have poor quality control. read more

We bought two electric reclining sofas from Jerome's. Our puppy chewed one of the cords -- obviously not Jerome's fault! But we ordered a replacement cord: five-month wait. Five months??? The cord finally arrived; we plugged it in. Nothing. And then we noticed that the other recliner - which we hadn't tried in months - no longer reclined, either. It looks like the problem is the panel where the cord plugs into the sofa. As you're plugging the cord into the sofa, the little green indicator light flashes, but nothing we do makes the green light stay steady. So now we're just sunk, and out $3,000. Jerome's is absolute garbage. ‍‍ read more

Jordan was absolutely amazing. He helped us and have us step by step information about our sofa. He was very kind and had a lot of patience. He answered all our questions. At the end, we made out purchase thanks to him! He shook my hand and said thank you. Extremely kind and good man. Thank you Jordan! read more

My husband and I found GREAT deals at this Jerome's. The quality trumps other local furniture stores in the area...believe me--make this the first place you go to! We had great service with Dan T. SO many options of all furniture especially couches...we loved so many of them. It's not like other furniture stores where ALL of them are uncomfortable and there's one good one on the floor. Great selections with decent prices! read more

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Always Best Quality! Always best value! In business since 1970s. Still looks awesome after years and years read more

I purchased a couch and love seat at Jerome's Village Walk. The loveseat fabric tore at the seam and has a hole. I submitted a written claim with photos to Jerome's on March 25, 2025. I was emailed back saying it would be "easier" if I called to submit a claim. I did so, then had to email pictures for the second time. I heard from no one for a month. I called multiple times and left "messages" with an answer staff because the claims people were unavailable. I finally got a call today, May 30, 2025 saying claim is denied because it is on a seam. This is two months after I filed a claim. I purchased the furniture protection plan, and I am not protected! You have poor quality products and even worse customer service. I will never purchase one piece of furniture from Jerome's again in my life. You have lost a customer. read more

Jerome's Furniture - Couch - Furniture Stores Near Me - Murrieta, California

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I like going into Jerome's furniture because they do not smother you and follow you around as if you're going to steal something...If you have questions they're there to help you... We like Jor mydan great salesperson nice man... read more

Extremely frustrated! Several years ago, we purchased the Payton recliner and absolutely love the chair. We were in the market for two more of the same chairs, went into the store, ordered the chair, and when it was delivered, the chair is not the same color that they are advertising online or the same color as the one they have in display in the store . it appears they have changed the dye lot. When they were at the house delivering the chairs and we noticed that they were very dark they called customer service and customer service. I just keep those and we will bring you a replacement and have the guys open the box and make sure that it's a light gray as shown on our website. Second delivery arrived on a Saturday and nobody checked and they were the exact same as the first ones a very dark black gray, which does not match our house. They did not have any instruction to pick up the first ones so they just took back the second ones leaving the original ones in our home and told us to call customer service on Monday. Called customer service on Monday and they are now saying sorry we can't return them since they're in your home. Absolutely ridiculous! We have talked to the assistant Store Manager named Jeremy, who I guess who is filling in for the Store Manager on leave. Said he would contact corporate customer service and get back to me and never did. I had to make several phone calls. Finally got another representative who promised me that someone from corporate would call me and I'm still waiting for that call. So now we have these two chairs in our living room with bags over them so they stay protected and just waiting for someone to call us back that is at the corporate level. Please do not purchase from the store, and another lesson learned if you get something delivered and is not right absolutely 100% don't let them leave it in your home even if they say that they're just going to exchange it and swap it out. read more

Jerome's Furniture - Furniture Stores Near Me - Murrieta, California

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Great experience start to finish. They said couch would be in stock by end of October and it was delivered October 21st. I highly recommend white glove delivery. read more

This company's products and services are not worth the hassle and frustration. Trust me, you'll regret doing business with them. Don't do it. Nobody should order from this place. I spent over 6k on furniture on 6/16/25 and still have not received all items. You will wait 3 months for product. Delivery availability is so limited (one day per week). You'll take time off of work to receive items that won't be correct or damaged (twice now I've had to do this). Today they tried to deliver a couch that was not only damaged but previously used. When they opened box was opened there was trash and leaves inside. The pop up bed was installed upside down. This company is the worst! read more

Great service from Abdul! He texted back quickly and helped me find an amazing mattress that's affordable! Also got the power base I wanted and I love that he was so understanding about the affordability and didn't think I was crazy for saying no to stuff. Made it much easier to buy a mattress than a car! I loved this experience and am very happy with my purchase! read more

Bedroom set came ASIS and customer service is rude. They can't deliver new one not in stock! What a joke! 2 months later today delivered replacement headboard and has cracked again! Unbelievable about the quality of furniture! Management never return calls ! read more

Do NOT shop here! Had the absolute worst experience buying a table from them! It took about 2 months to receive it due to it suddenly being out of stock and then the delivery company had to "verify" my address and they chose to do that after the delivery time on the delivery day lol nothing made sense...anyways, go spend your money somewhere else and avoid a headache! Never in my life would I think buying a table would be this hard read more

Jerome's Furniture - This table was incredibly hard to get and for NO reason - Furniture Stores Near Me - Murrieta, California

Customer service! What customer service!? The best way I can describe Jerome's furniture is like a used car salesman. Super nice, super friendly when they sell you the furniture. Once you leave it's a big FU! Ive learned to just deal with the problem because fighting with these clowns...well you might has well just be talking to a wall. I filed a claim for my reclining couch because every time you recline the arm rest push outwards. Never heard back. Filed a claim on my adjustable base that I bought from them. They continued to send me the wrong parts. My bed sits on a slight incline. The only thing that I don't have an issue with is my dining set. The quality of the furniture is awful and the customer service is nonexistent. Jerome's really took the joy out of being a first time home buyer. I do not recommend this place for furniture. Please please please read the reviews. Stay far away! read more

Ordered furniture from them on June 16. They couldn't give an exact delivery date as the items were not in stock, but it would be more than a week. Found furniture from another company who could deliver immediately. Cancelled the order and was issued a refund. Then the charges got assessed again on my card. Tried getting it removed because we never received any items or delivery from them. Over two months now and still not resolved. read more

Dear Jerome's Customer Service, Isn't it your responsibility to ensure YOUR VENDORS deliver the product according to the standards you and your vendors agree on? This was a custom couch with the so-called best cushioning design - i assumed all backrests especially with zippers were supposed to be neatly filled inside an insert so clients don't need to have bags of batting laying around during days the backrests covers are being washed right? I don't know about you but if you sell quality and don't deliver quality and don't deliver on time then you are just wasting our time by getting us to sign misleading contracts with ridiculous cancellation fees. I read a review from 2018 and you haven't changed your customer service style. Every time I have to wash these backrests I get frustrated because you weren't cheap, weren't on time and you sure weren't a wee bit helpful or sorry that we aren't satisfied - will be checking Mathis for our next purchase as one bad reviewer suggested. You miss out on repeat customers or is that your business strategy then until now? One purchase wonder, zero returns no returns never! Repeat customer never. read more

Jerome's Furniture - Furniture Stores Near Me - Murrieta, California

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I ordered furniture for my kids and the patio first week of September. They told me I had to wait till early October for delivery. Little far out but figured it was doable so agreed. Then I get a message estimation got pushed to mid November. It is now November and I received a message telling me my order is ready so set up a delivery date. I just called and haha jokes on me, delivery is actually pushed to end of December. Four months. Are you kidding me? Shoot if it gets pushed out a month again as they've been doing it's practically half a year. I want to give one star for this but I usually like jeromes and they honored a claim i made once without hassle so three it is but this is so unacceptable. read more

I have had the last straw with these people !! ABSOLUTELY the worst customer service on the planet ... I wished I could screen shot the 20+ texts I've texted with them about a table delivered and they've tried 3x to deliver another one and it's also defective How hard is it to inspect it before they put it on a truck !? Trucking is expensive I know this ! Now they just me for like 2-3 weeks and then call oh sorry don't know how we didn't see your messages again .. Now been 2 weeks and still no returned calls I've had many issues with them before and said I'll never again so shame on me! Oh also trying to get a human on the phone is an act of god ! You would think you're trying to contact the president of the United States ! read more

I just had the worst experience walking into the store when I was greeted by Bob. I asked about touch up paint or my credenza since I am a loyal customer and he directed me to the back. I said thank you and said I am going to go check out the clearance. hen I turned to go to clearance. He began to mock me and make faces about my request . He was sarcastic and loud. When I confronted him he said "i didnt say anything" when he acted this way in front of the entire sales team. Unprofessional, Inappropriate behavior not a quality that I normally see at Jeromes. read more

The wife and I went in today to look at couches. I was there for 2 minutes when I realized I wasn't going to buy a couch from Jerome's. The pricing method they are using is such a scam. Big huge price for the couch, which was really good. Then you see it's only for three pieces, or two pieces and etc. The REAL price to complete the set was much higher and in small print. The wife and I were literally laughing as we walked the store. A complete sectional that, let's say, is 5 pieces, there advertising a price basically for half the couch Yeah, I'm never going back, and neither should anyone else. Plus, I found a couch that I really liked, took a picture of the front of the sign and the back, called Barons furniture in Lake Elsinore, looked up that exact couch and got it for me for 600.00 less.....FOR THE ENTIRE SET!!! P.S. Still laughing by the way. read more

Do not ever by the warranty at this company they rude and not helpful my couch had stain and this company lies their warranty company is not helpful and I spent 300 extra dollars to cover the sofa never never.. I wish I could give them a minus 20 for the lies they feed you.. read more

I still have the manufacturer defective sectional and it is like we threw $8000 dollars out the window ...they have very poor customer support and all of the negative comments are hidden on Yelp from potential buyers ...shame on all of you ...we had even purchased extended warranty that we were to,d would fix "any" problems we encountered including electric motors ...now we are told it only covers accidents caused by us ...since we take good care of our furniture this is worthless as our isssue is the sectional was barely 1 yr old when the seams started coming apart ... read more

Stand behind your product and be more customer centric with your policies and customer service. In addition, deliver furniture that is not defective. My parents are in the middle of a living nightmare with trying to return defective furniture that they spent thousands of dollars on. They have never been treated as badly as they have been by Jerome's at all levels if employees. Hindsight, we should have looked at the reviews prior to buying from them. All reviews less than 2.5 stars. I will tell everyone I know to NEVER buy from Jerome's. read more

A follow-up: We did as the customer service bot suggested and reached out to Jerome's directly regarding the condition of our table with photos. The wait on the phone was over an hour. They asked ua to send photos of our table. After over a week, and some prompting from us for a response, they replied saying the warping, peeling, and cracking on a table less than a year old is perfectly acceptable. They sent a PDF stating that their table will in fact, peel, crack and warp. HOWEVER, they did not provide that documentation BEFORE we purchased the table. If they had disclosed that, we would not have purchased the table. The sales person assured us that the table was solid and would would not degrade. He straight out lied. Here's the takeaway: 1. Their sales people will promise anything to make a sale. 2. Follow-up customer service is lacking and will not respond unless you keep contacting them. 3. Jeromes will not stand by their product. 4. We will never make another purchase with Jerome's again and I hope this review saves others from wasting their money and supporting this dishonest company. read more

What's the point of having a protector if you have to buy another one in addition to their $200 protector? We recently purchased a mattress and a mattress protector from Jerome's. The salesperson convinced us to buy the mattress protector by stating that if any stains penetrated the protector and were not removable by the warranty company, they would replace the mattress we bought less than six months ago. However, I have already reported two stains to the mattress company. When I reported the second set of stains, they told us that if we had any more issues, we would be dropped from the warranty coverage. Today, I contacted them to inform them that the mattress has an odor, and they claimed it was an unreported issue that voids the warranty. Do not buy the mattress protector; warrantycustomerservice@gmail.com is a horrible company. Lisa who works for this company is horrible. If Jerome's is unable to rectify the issue they will have lost loyal customers. read more