I went to replace the Headlights & fog lights in my Maxima today and saw the aftermath of the front…read morenose clip that they replaced several years ago. Apparently using the original clips was too much cost and effort, so they decided to take screws and pieced things together where it was not visible. No professional shop should do work like this. I'm very disappointed with the work that they did.

Update... the owner called and asked if we could visit to discuss the circumstances. Very nice…read moreconversation that I wish we had during the time the car was with them. Appreciated him coming to the house to explain the issues and I feel like I'd be willing to give them another shot, mainly because of him and that they're local.

These people were very dishonest with me, telling me that the problem with my tailgate not shutting…read moreon a brand-new truck was the hinges. Their solution was to place a spacer to prevent the tailgate from sliding left to right. Here's the issue: it's not supposed to have any play at all. The tailgate only shuts when it's positioned to the left, but when I slide it to the right, it won't close. Their answer? "We'll put a spacer there so it won't have any more play." That might make it work for now, but it does not fix the root problem -- my vehicle's integrity has been compromised. I recorded the entire conversation (which is legal in the state of Texas). Please, if you are going to this collision/body shop, record everything they say when explaining their workmanship or the reasons why your vehicle isn't functioning as it should. I think they were surprised when I dropped to the ground, got my shirt dirty, and crawled under the truck to take photos. That's when they started scrambling -- "Oh no, it's the hinges," then, "It's a spacer," then, "It's this, it's that." I told them, "No -- it's the frame that holds the tailgate," but they wouldn't listen. All they wanted to do was give me excuses. All they had to do was listen and ask questions. If they had done that, they could have understood where the impact force was actually taken. Now I have to do a thorough inspection myself because I thought I could trust the experts -- but these people seem more focused on getting the insurance money than on fixing my truck properly. They would have let me leave with a compromised vehicle, telling me that "the spacer took care of everything" as if it were some kind of magical fix. When I reviewed my recording, it was nothing but excuses and lies. At one point, they even told me that the tailgate was connected to fiberglass and that if the frame was bent, the fiberglass would have cracked. Come on -- you're really going to tell that to someone who doesn't know better? Shame on you. Luckily, I do know better. When I asserted myself and told them to stop feeding me a bunch of BS (and yes, I used the real word), one of their guys got in my face -- finger within two inches of me. I told him, "What are you going to do? Hit me?" He just told me to take my truck and get out. Why? Because he knew I was right. There is no way a tailgate should have that much play where it won't shut correctly. I explained this to them the last time I came to pick up my truck. Their excuse that time? "It's the latches." They always have an excuse. And it wasn't just the tailgate. The paint job was also flawed when I got there -- there was still compound left over from buffing in some of the repaired areas. Their response? "Oh yeah, it's okay, we'll take care of it, come back next week." I rely on this truck to feed my family. Telling me to just "come back next week" isn't acceptable. Get things done right the first time. Please -- if you go to this shop, record every conversation. I truly believe these people are dishonest. I have the recording and I'm sharing it with State Farm. And to the guy who got in my face -- putting your finger within two inches of me? Really? Who does that in this day and age? I'm leaving this review because there are probably other people out there driving around with compromised vehicles and don't even know it because they trusted what these so-called "experts" told them. Big SMH

Great experience on the completed work on my truck. I highly recommend their services. This was the…read moresecond time that they have done repair work for me. Both times now I have been more than satisfied. I'm sure you will be also should you use them for any type of painting or damage repair on your vehicle. There pricing is very reasonable and they work well with all insurance companies.

Very nice people who worked directly with my insurance company to repair body damage. They Washed…read moremy car too!

Excelente service very professional and knowledgeable About collision repairs Job performed with…read morethe highest standard values and use OEM parts

Although I didn't expect much, they went above and beyond! The car after the repairs looked better…read morethan the car even before the accident!!! I kid you not, I am so impressed with their work. They were genuinely detailed, thorough, and took the time to explain everything to me. They were fast, courteous, with exceptional quality, and gave me an honest good price compared to other shops! New Europa Paint & Collision is the ONLY #1 trustworthy body shop I would recommend after doing hours of research on other shops and would go back without hesitation since they give a guaranteed lifetime warranty on all repairs!

These people are just awesome I can't say more good things about them. I will always take my…read morevehicles there when needed. They Always transparent efficient and do an amazing job!

If your insurance allows this shop, 100% take it here! Got my truck fixed within the week I dropped…read moreit off. So fast my insurance company had no time to react.

Fender Mender did a great job repairing our car. They were half the price of the other quote we…read morereceived. We were very impressed with the quality of the work and the timeliness of the repair. We will definitely use them again

They did an excellent job on my Cadillac. The bumper needed to be replaced on my car because the…read morebottom part of it got caught on a newly paved road. They painted and replaced the bumper on my car in less than 3 days and they also replaced some trim and my tail light during that time. Also, the paint work came out amazing, you couldn't tell that the bumper was replaced. I was also very reassured of their quality of work by knowing that they had vehicles in their shop from North Richland Hills PD and BNSF.

Went here to get my vehicle fixed after a hail storm. They were great with providing a quote and…read moreactually getting us in to get our vehicle fixed. It did take a bit longer than quoted . It took a bit over 3 wks, but we were told 2 weeks. Thts the reason for 4 stars.

Had a very minor adjustment that needed to be made on my side mirror. They came outside and…read moreassisted me right away and got everything fixed within 10 minutes. Very hospitable guys and highly recommend!

I brought my vehicle here in August 2026 for a dent and scrape repair. Justin and his associates…read morewere very flexible with scheduling and did their best to get great pricing for parts. They told me the job would be a four-day turnaround, and it was. I found my vehicle to look amazing from their work, and they even touched up some other chipped areas on my hood from rock damage. I was thoroughly impressed with the quality of their work. Who anymore does more than what is asked, without nickel and diming everything? This place does. Highly, HIGHLY recommend.

I brought my car to this location after an accident. My check engine light was NOT on and when I…read morewent to pick it up after they "fixed it" it was. They said it was due to the fact that it was calling for a sensor that was not suppose to be on my vehicle. Their remedy was offering me an ILLEGAL state inspection, stating we fixed it so we know it's in good condition and would illegally pass it on the state inspection when needed. The lady in the image attached is the main point of contact for this interaction

I was in a hit and run and my insurance advised me to pick my own body shop. My ex husband has used…read moreMemos in the past for his daughters car repair from her accident. And they did a great job, so I chose them as well. During the whole process they gave me updates and let me know when there was a delay in repair due to covid some parts took longer w shipping. Not their fault and when my baby was finally done, I was very impressed! I definitely recommend.