Best company in the east county. Service is fast and always there to help the customer at last moment notice. Scott is the greatest and always helpful. We have use Jerry's Heating for years and wouldn't go to other companies read more

Learned today, from SDG&E, that the heater Jerry's put in 20 yrs ago was put in wrong. That the Air has been sucking air & harmful particulates from under my mobile home. They took the easy route!!! Recently, I called Jerry's for the price of an AC unit. When I spoke of my situation, they offered to give me, for nothing, 2 floor units they had in storage. Old but working. (LIE) The first unit was delivered. For their kindness, I chose to do what I could and gave the owner a thank-you note with TWO One Hundred Dollar GIFT CARDS inside !!! That First Unit was absolutely useless. After 4 hours, the temp dropped ONE Degree. It was returned the next day. Jerry got $200, and I got NOTHING! The Gift Cards were never returned. Must Add, right off the bat, the owner was saying how he was a Christian, and this is just what they do: help others. Well, NORM, Your actions and the Past Actions of your company give Christians a BAD NAME!!!! I AM a Christian, and I may forgive, but not forget!! SDG&E completely unhooked the Heating Unit, so now I have NO HEAT AND NO AIR!!! Be careful who you trust!!! read more

Fast, friendly, and reasonably priced. I had an AC blowing hot air, I figured it was probably just the start capacitor. I called Jerry's and Bob came out a couple hours later, quickly replaced the capacitor and got it working. The cost was less than half what the big corporate guys charge for the same fix. read more

Tried to reach Jerry's Heating & Air but, no one answers the phone, it immediately goes to answering service. Are they still in business? This is the Santee office, the place was dark knocked on the door but, no answer! read more

Everyone take note, this is the heating and AC company you want to call.(619-449-1623) I live in Santee a community in San diego, so the summers are hot, and the winters are cold. Scott was my tech this visit. I had a varmit that decided to chew up duct work's under my home. It used the insulation around the tubing to make it's nest. It chewed holes, it was a real mess.I was freaking out thinking all kinds of financial stuff. So here comes Scott from underneath my house covered in dirt. He looks at me and says Its going to be around $600. I was thrilled,. no way near what I expected. This and the people from Jerrys are fast ,reliable, informational and knowledgeable but most of all honest and hardworking. Before Scott left he started up the blower and it was like Marilyn Monroe standing on that grate.Yep,my house will warm up in about 5 minutes. I also use Jerrys to service the heater once a year. Everyone should have this done its cheap and lifesaving. They also replace your filters and check the thermostat. I am one happy person today.Thank you Jerry's. read more

I wrote a great review two years ago and just noticed I did not put the 5 stars. Great company and the tech was the best you could find. I'm not sure he's still with the company or not. He figured out why my AC was shutting off and it was because of the elderly couple living in the house before me had all floor vents blocked close with pieces of linoleum inside! Absolutely ridiculous. read more

Had a great experience with Jerry's. My AC wasn't working, and I feared the worst. Technician Scott came out the same day and quickly resolved the problem. He was very kind, respectful, and knowledgeable. The price was very reasonable (a lot less than I expected). Highly recommend. read more

Our AC went out the other day and I saw Jerry's highly recommended on the the Santee Facebook page. Scott came over the next day and replaced the worn out part. Gave me some good advice on our older unit and we we were back in the cool. Very honest, promt and knowledgable. read more

Re: furnace heater Needed support on furnace heater installed 12 months and 2 weeks ago. I guess when you go beyond the one year the warranty runs out and then they not care so they offer POOR borderline rude service (Paulina). Definitely NOT treat you like a valued customer. This was under SDGE Energy Assistance Program so maybe they just treat us like lesser customers, and cannot bother to take time to professionally and courteously answer questions. POOR read more

I had a 50 year old furnace that was unreliable, went thru a program with SDGE, they helped me get a new furnace. Two technicians from Jerry's came out. They were both very nice and seemed knowledgeable. They seemed to not take care when they walked on my roof, their footsteps were loud, made a terrible crunching sound, thought they were going to fall thru. I wasn't aware that there was old oil from the last furnace on the floor of the furnace closet, they didnt bother to ask me if I wanted to clean it up or not, they installed over the oil. They also replaced the exhaust pipe from the furnace out thru the roof. Two yrs later, I hear loud dripping sounds and rain is coming in and dripping into the furnace and on the floor, ends up they never resealed around the new exhaust pipe at the roof area. Discovered dried water stains from the undiscovered leak the previous year. Called Jerry's, receptionist was rude, said the labor warranty expired at 1 yr, they would charge me a fee to come out to look and I would have to pay for any repairs. I'm on a fixed income and unable to pay for my roof to be repaired. Can't use the new furnace as water has dripped into the working parts, don't know if its safe or not. Now when it rains, I have to continuously wrap towels around the exhaust pipe to soak up the water so it doesnt damage the floor anymore. I'm worse off now because of Jerry's, should have kept the 50 yr old furnace, at least my roof wouldnt be leaking!!! read more

Jerry's came out August 2017 to install a new furnace and AC coils in my home. Unfortunately I did not have a condenser to run along with the furnace upon installation. 2-1/2 years later I had my condenser replaced and encountered a major leak with the coil and pan above my furnace which was installed my Jerry's. To call them 2-1/2 years later was a challenge and not easy to bring up to them - (completely understandable) After a couple phone calls they agreed to come out and check out my system. I never expected them to take it on and fix it since they only have a one year warranty on labor. However Mr. Scott Tex evaluated the scenario and was quick to go on ahead and fix it for a small fee. When he showed up I explained to him that o understood their point of view and I just wanted him to check it out and give me his opinion and or quote. I got to say that he blew me away with the simple fact that he took upon himself to fix it and make it right. Never would I of expected what he did. I personally am super impressed with their work ethic and technician Scott Tex. He is truly a professional in his trade and I know for a fact that had he seen it not their fault , he would of walked away. Jerry's has earned my respect and I just wish my experience with them had been better. Rest assure they are a company of their word and trade , true professionals in their field... They might never come out to my home however if anyone ever asks me for an HVAC company Jerry's is hands down the best... they truly stand by their work... any in field honesty , respect and customer service is the most important traits to have.. Thank you Jerry's - Scott was truly a professional and I'm sure a valued employee to keep on your team read more

Had an issue with our home AC and as I wanted to use a local company, contacted Jerry's and they were able to schedule an appointment for the following day. The tech arrival on time, was very friendly and completed the needed repair quickly. He also recommended two small adjustments for better performance. A good job at a fair price Would not hesitant to use them in the future. read more

Amazing service!! My A/C stopped working during the heat wave and Jerry's was able to get someone to me the next morning. The techs were on time and were super informative and helpful. My A/C is working great now!!! Not only that, but the techs were incredibly nice and answered all of my questions as well as helped me figure out that the filter that had been installed in my A/C unit was wrong. I will definitely call Jerry's again and recommend them to all my friends. read more

I scheduled an appointment on a Monday morning with Jerry's Heating & Air Conditioning and they no-call, no-showed, only to arrive much later in the day and never even acknowledged that they completely missed the three hour window they originally provided me. (Luckily for them I work from home and was available when they arrived.) Once in my attic they found an issue with the ducting, but said it would take two weeks to fix the problem because they were booked for the rest of this week and the following week was a holiday. If that wasn't enough, when I called another company to get a second opinion they found more issues in the same amount of time than Jerry's Heating & Air Conditioning did, and they were able to fix the issue on the same day at about the same price. Oh, and they were actually on-time to their appointment too. I recommend you get a second opinion if you have these guys come to your house. I'm sure glad I did! read more

They would have gotten 4 stars, because they were 15 minutes late on their 1:00 to 3:00 time frame, but everything after that was 5 star...or more!! Of course I was thinking the worst, and thought they would say I need a new one. But I was more than pleasantly surprised when all I paid was $110 for all he did. I'm sorry I forget the workman's name, but he was forthright, professional, and a really nice guy. Not to mention honest, because I had no clue whatsoever about furnaces, being an apartment/condo dweller all my life. He did some work, got it going, and told me I need a new thermostat, and some screws around the pilot plate. And amazingly, he didn't push selling and installing these items because I told him I could do those things myself. When you find anyone from a mechanic, to furnace guys, to electricians, honesty is always the best policy. I could have easily spent more, but the honesty I got from Jerry's HVAC means they have a customer for life. read more

Tim and Garret were the techs from Jerrys Heating and Air Conditioning that installed my new heating unit. Very professional, did a great job and I'd definitely call them for future jobs and refer friends. read more

The Techs showed up right on time. They found the problem and fixed it in a short time. He showed me what the problem was and how to fix it if it happens again. Super reasonable cost. I'll definitely do business with them again. read more

My a/c system stopped working. I called Jerry's and they were able to send someone out the same day. I never expected such quit service. Josh looks kinda hillbilly but man he really knows his stuff. He diagnosed my a/c very quickly. I gave him the ok to fix it and he had it done within a couple hours. My a/c works great and I can't wait to have Josh come out and take great care of me again!!! read more

I had an new furnace installed by Jerry's then last year an AC unit addition. Then this year the AC stunk so bad it was unusable so I asked them to come out. First appointment I called in to ask the front office "no one verified my appointment and its now my appointment time, is anyone coming?" I was told unequivocally: "Yes" so I wait sitting in my house the full two hours and then call in after just to be told "oh he is stuck in traffic so he will not make it now". I sat here for 2+ hours just to be told "oh well next week". Next week rolls around and the guy tells me "one in a thousand of these units have a stink problem pay us $1000 more and we will add an air purifier to make it go away" so I call the office to say I can't pay another $1000 for this unit I already paid a fortune for. The lady informs she will talk to the owner and get back to me. She didn't and I had to call back. She tells me again "Sorry, the owner is now out of town on vacation Ill call you in a week when he returns". Do you think they called back??? Nope. This bad review is not for a unit that is having issues. This BAD review is for lack of follow through, lack of care for my time, lack of care to get back with me and overall for making me feel like I do not matter as a customer at all. I do not give 1 star reviews lightly. Customer service is important and businesses should acknowledge that. read more

I was looking for an authorized Carrier dealer, so I sent two emails asking to set an appointment for central air and heat installation, but never heard from anyone. I am so glad that I went with Airmaxx because if I can't get a response to an email then I'm sure I wouldn't get a response to any issues. read more

I needed my AC looked at right away because my tenants have been complaining that the central air doesn't work. I've had so many people come out to look at it, one person quoted me almost $3k! Another company busted some cap and Jerry's technician took care of it. So far it's working well, hopefully the problem is fixed for a while. Jennifer who works in the office is very pleasant and helpful, she was excellent. read more

This company is on top of things! Had my work done through the energy savings program with SDG&E so I wasn't expecting that great of service. These guys definitely proved me wrong as they kept up with every step and provided excellent service. They were on time(even early for one visit) and worked hard and fast. Hopefully I will never have to see them again but if I do need someone, they definitely have my business. read more

I stopped by their office at 1:00pm. A truck followed me home and I got a call in less than an hour that my AC was up and running. I does'nt get any better. Absolute stellar service at a great price. I will only use, and recommend, Jerry's Heating and Air Conditioning. Thanx! read more

Best experience! The job was done quickly and the worker even cleaned after himself . There has been experiences in the past from other companies worker's leaving messes behind. But not here, the worker cleaned after himself and made sure the system worked. read more

This review is long over due. They are the best! Awesome customer service. Outstanding people that put in the heaters. Jerry even did some of the work. Very appreciative to have a working heater. Thank you Jerry's for your outstanding service. If I could T would give them 10 stars. Would recommend to anyone that needs a heater and AC. The best company in San Diego! read more

Alvin the service man was pleasant and the company did exactly as stated...checking out and fixing rather than trying to sell me a new unit which was 27 years old for furnace and 14 years old for air conditioning unit. He found and fixed a leak in the coils. Now air comes out at 49 degrees, was only 62 before his work. read more

Called Jerry's because they did a great job installing our furnace 2 years ago. The President of Jerry's came to our home to give us an estimate for installation of central air. He had no brochures, and could only give us a ballpark quote. He said he would email a detailed bid, but it never happened. Today makes 11 days & no bid, no calls, not even a response to my inquiries. Not sure what happened, but we were disappointed. Update 9/6/2017 still no call, or email. Hired another company today. Sorry Jerry's. read more

I've used Jerry's for periodic maintenance of my A/C unit over the years and they've always been professional and fairly priced. Just this week, we had a problem requiring immediate attention. They were responsive, prompt, and the repairman actually added some parts and explained to me how I could fix the problem myself in the future. The only surprise I had was the bill was less than I expected, especially given the extra work and education from the repairman. Nice job. read more

No problems no surprises just quick and professional hvac installers.

It pains me to write this review, as 21 years ago they installed our air-conditioner and have serviced it since and I have always referred them to others. However, I called Monday to schedule an appointment for an estimate to replace my furnace air conditioner and ductwork. My appointment was between one and 3 PM. I went out of my way to make sure I was home well before one. I sat here by the door for two hours without a phone call or anybody coming up to my house. I finally called at 2:50 to find out the status and was told that the tech said nobody was there so they left. Not a phone call to let me know they were coming, not a phone call to find out why they thought I was in here. Nothing. If they treat customers like that on a job that was going to be probably $15-$20,000 text me to wonder how they would treat somebody with a smaller job. I suggest you look elsewhere as there are a lot of companies out there. read more

I would definitely recommend Jerry's Heating & Conditioning. The first time I used their service was about a year ago. The weather was hot and of course my air conditioner quit working. Money was tight at the time and I called 3 company's to give me an estimate. All of them except Jerry's wanted to replace the whole unit at a cost of thousands of dollars, which I didn't have at the time. Jerry's guy told me he could repair it but it was an old unit and he wasn't sure how much longer it would hold up. He did the repair for around $100 and I was just keeping my fingers crossed that it would get us through the summer. It has worked fine since but I always knew we would need a new unit and I was planing on having the whole unit moved out of my kitchen and installed on my roof. I called three places, one never returned my call, and one said they could not move it from its current location and they quoted me about $4000 more than Jerry's. Jerry's guys just completed the work and it's working great!! I love having it out of my kitchen, it is so quiet now and I can't say enough about the guys. They were so friendly, professional, curious and they kept everything neat and cleaned up. I can't remember all of their names but Josh, Scott and David, thank you for a wonderful job and Jennifer in the office... You are great!! read more

As with the experience of other reviewers, the technician arrived long after the time window promised. (I was told 9-10am, and he arrived after 11.) The technician was competent and very patient with my questions and my peering over his shoulder. He provided me with a useful education on the home I had just moved into. My big gripe was that I was charged $129 for a part that was available online for $25. In the technician's defense, he did warn me that I might do better by buying the part myself. But that would have made the service call pretty much worthless. I understand a bit of mark up, but by 400%? read more

The guys who came out were very nice and professional. They did a great job and even gave me some extra info about things they noticed in my attic. I would recommend them to my friends. read more

This is the worse company I've ever dealt with. The service tech came to my house to assess and potentially repair. He was supposed to follow-up with my home warranty company but it turns out he never did. After waiting two weeks I called the service company myself and moved things along. I called Jerry's several times to get in touch with the service tech, then the manager and maybe talk to Jerry himself but so one ever returned my calls. The last straw was a rude receptionist who told me "Jerry doesn't call people back". I can't imagine a business who would actually be bold enough to tell a customer that the owner (if there is even a Jerry) does not call customers back. I called another company. They came out and cleaned out the coil and all was goo. Jerry's tech told me I had to replace the coil, add a pump, and some other things that would have cost me a lot of money. They either didn't know what they were talking about or were going to rip me off! If there was a way not to give any stars I would have done that but I guess you have to give some form of a star. I will never again use this company and will discourage people from ever using them. I paid them $69 for the service call and that was money flushed down the toilet. read more

Had an appointment scheduled for estimate on a new furnace since the one we have broke down. They gave me a 2 hour window for the appointment and told them to call me on my cell to let me know when they are on their way. No one showed up, so I called them, and the response was we called you to let you know the tech was stuck in traffic and could not make it to the 3:00pm appointment before he gets off from work at 3:30pm. I guess they called my house number instead of my cell per instructions. I questioned why they did not call me cell per instructions and I told her this was disappointing considering they were a referral. Her response was we had a lot of cold people to help. I replied with, I am also one of those cold people, my furnace does not work. Did not get any better from that point, and since it was a Friday; I had to wait till Monday for them to come out. Sorry, but I will have someone else earn my business. read more