I had an appointment at 8:00 AM and dropped off my car at 7:45 for a simple oil change. They told me it would take one hour. It's now 10:30 and my car is still not ready. Very disappointing experience at Stevens Jersey City Ford. Also, be careful when booking online. The price they show is completely different from what they charge after the service. They ended up charging me double for a basic oil change. read more

I regret ever purchasing my Acura MDX from this dealership. From day one, the experience has been a disaster. We bought the car on a dark, rainy day, only to later realize the scratches had been sloppily covered with black paint. The car was so scratched up I had to get it detailed myself. Within just a month the brakes had to be replaced, and to make matters worse, some of the interior buttons were literally glued in place. This level of dishonesty and lack of care is unacceptable. Buyers, be cautious what you see here may not be what you actually get. read more

Bad service I waited 1 year for a door due to a recall finally get a call to bring my car they kept it for a week. Pick up my car a we later the situation is worst! Doors don't lock remote don't work. now I have to bring my car back. read more

I brought my 2015 mustang eco boost with 92 factory miles on it...first to deteriorate was my seats, just started peeling out of nowhere. Then the back camera went, a couple years later which was last year My gears started acting up come to find out it was my transmission took it to Ford 2:50 just to look at it They told me I needed a new transmission. Prayed about it went to a specialist in Bayonne New Jersey only to pay $900 to get my car fixed Ford was going to charge me $6,000 for a new transmission always get a second and third opinion when dealing with Ford read more

Believe every negative review you read. It's amazing they are still in business. Lying. Low balling. Scammers. Lazy mechanics. Took my car there because the shop I had my engine replaced with had purchased the replacement engine from this dealership. Probably the worst thing that could have happened. Got my car back 6 months later without any sign of it being any better. Caps, covers, screws were missing from everywhere. The way they put the bumper of my car back was with 5/16th screws!! Bunch of amateurs that will definitely get what's coming their way. read more

I don't know what the 1-2 stars is about. I know it's under new management and everyone from the past has been let go. Catherine was such a big help and pleasure to work with. I believe her when she said she was doing what she could to stay within my price range. My payment came in under my top of the budget number I was happy. Expect to pay tax,1st payment and fees if you put 0 down. I got into an Edge with the features that were important to me. The entire staff seems pleasant and the space is currently being remodeled. I recommend anyone come here who is interested in a Ford within Hudson county read more

Jersey City Ford - My new ride - Car Dealers Near Me - Jersey City, New Jersey

Don't even bother going to this place. This place is notorious for price gauging, as you can see in other reviews as well using unscrupulous sales tactics to unsuspecting consumers. They have had 17 complaints with the Better Business Bureau and were given an F rating. Their sales manager, Stravos, is unprofessional and insolent. If you're looking to purchase or service your vehicle, there are many other dealerships in the area which are far more reputable than this. read more

They got me down there with one story and had me there over 2 hours while they wrote up a new one. They used every sleazy sales tactic in the book to try and stick me an overpriced down payment and car lease. I felt like I was at a time share breakfast down by Disney! - Baited and switched - Tried to make me feel a car was too expensive for me (so I can feel inadequate and pay up to prove them wrong) - Tried to tire me out by keeping me there for 2 hours - Tried to have me give them my car keys to inspect my car (thus preventing me from walking out) - Had half the sales team surround me -Brought in the high pressure, fast talking sales manager. After saying no thank you numerous times because the price was no where near the deal that was spoken about over the phone, they finally relented. It was mainly do to me explaining loudly how I hate Ford and the false price was the only reason I would ever drive one. There is nothing wrong with Ford's. If you want one def go to another dealership. read more

Worst place to buy and services your cars. First oil change they lost my bottom cover and second oil change they lost all my bottom cover, looks like they Forgot to put it back on. Im never coming back here again. read more

This is not a dealership this is a thief I pay for them 4500.00 for my car warranty and when I need service no one help so i call Ford company directly and i complain for them don't go there read more

Ford wrote me: my problem is with Steven's. They are trying to be transparent with their namw above the door. I called Jim Grady, Svc Mgr and he said, I signed the estimate (I did but it was based on a lie. He said my truck was old, it could have had a lot of work done on it (nope My truck was having an oil cooler and an oil change, nothing more). My truck is wonderfully maintained. We ended the call, he refused to consider I was overcharged. I called Scott Gomez, Steven's Principle. He said he needed time to look at my letter. He did not call back. I called him twice more and left messages. He did not csll back. I dispute approx $1000 of my $1700 invoice. Shame on Steven's Ford of Jersey City. They might be bad people and I intend to make FoMoCo know it. read more

Catherine was an absolute delight to work with. She was easily accessible via phone and text prior to my arrival and was eager to work with me to stay within my price range. She never made me feel like she was just trying to make a sale with me and genuinely took an interest in my situation from the moment I sat at her desk. In addition, she has checked in on me almost daily since I left! The showroom and service area have been renovated and both look amazing. The finance guys and the rest of the sales crew were extremely helpful and courteous as well. I'm very pleased with my truck and the entire transaction. Thank you Catherine!!! read more

In mid-June I had the perimeter alarm reset on my vehicle. I was quite pleased with the speed/quality of the service. Three weeks later the same thing happened again. (Note- the perimeter alarm is what triggers when someone tries to start the car with a miscoded key). I was told a couple days (due to the July 4th holiday) later that the entire main computer had malfunctioned and it needed to be replaced. The parts would be in on Monday and it would be done that afternoon or Tuesday morning. Monday rolls around and the car isn't ready. Tuesday rolls around and I call for a status report, only to be sent to voicemail by the system. I left a voicemail asking for an update, naming the mechanic working on my car in the message so they would know who it was for. Wednesday morning I call again, getting increasingly annoyed, only to be told that the mechanic in charge of my vehicle was no longer with the company and they needed to check with someone else. I sat on hold for a half hour before calling back and receiving a different CSR. I explained the situation and she put me on a brief hold, came back and told me they could not find the paperwork for my car and would take my number to call me back. I asked to speak to a supervisor, or any other real, warm blooded human being who may know what's going on. I was sent to the Director's line just to be met with 120 uninterrupted seconds of rings and no voicemail. I called the service line again to explain and the woman said she would go find him. After another hour of calling and waiting, I was finally told that the part was in but they needed to bring in a specialized tech in order to have the main computer put in and they were "doing some research" on that. I'm no car expert, but I firmly believe that a licensed Ford dealership shouldn't have to "do research" on their own products. They said my car would be ready by the end of the week. I do not believe them. (UPDATE: While I did receive my car by the end of the week, the final bill came to $500 more than quoted to me.) I would be remiss not to note that the employees I've encountered are nothing but affable (they're really the only thing that earns the mandatory star), but the general runaround given when trying to get an update on a vehicle, especially when $1300+ worth of work is being done, is nothing short of unprofessionally inexcusable. I'm not an unreasonable person, I understand that emergencies and unforeseen circumstances happen but it's very frustrating when you are not given any new information over the course of several days. read more

Google search this dealer and "jalopnik". There's a 16 minute video of a mechanic and two other guys driving 79 mph down a residential street in a customer's mustang. They could have killed someone. Very shady dealer, not willing to make it right. You can hear the mechanic talking about how much he burned the clutch up, they were taking turns driving it. I hope this place goes it of business. This place and every place like it is exactly why people don't trust dealers. They didn't make it right for this guy and he had video evidence. How well do you think they are going to take care of your car? Go anywhere else but here. read more

If you want to see what happens to your car when you leave it with them, type "Ford Dealer abusing my Mustang GT" into Youtube.

Typical Bait & Switch - Waste of a drive I worked with a gentlemen over the phone on a Sunday night after inquiring about a 2010 Ford Fusion. He was kind over the phone, very responsive, and assured me the vehicle of interest is available and that he'll put a hold on it. Monday 11:30AM, I show up after a 90 minute drive from central Jersey. The assigned salesman then informs me that the vehicle actually sold SATURDAY and it is no longer available. They then try to persuade me to purchase a similar vehicle, but priced 15-20% higher. No thank you. Stay away unless you're 100% sure you know what you're getting. read more

I advise if your not looking to buy a car that day then DO NOT BRING A CREDIT CARD or CASH or they will do everything in their power to get you. I came here to get my parents a new car because with the intention of trading in their 98,000 miles Volvo XC90 that had its run. Our sales agent was young and tried to hustle us but thank you truecar.com for showing what we should be getting it for which was like 3,000 cheaper. So they send us to another guy, "The Manager" and he gives us a same discount price for a car they had in stock but at a higher cost. But then we work and negotiate for the trade in value and got a decent but not best deal for the Volvo. He said it will be 4,000 off for the trade in value plus the 3,000 discount we could have gotten. We accept and wait for the finance guy for about 45 minutes. We talked to the Finance guy and tried to give us the bull for the Ford insurance which was super high with a 2,000 rebate from the loan but it will have a 5.99% rate. I was like Ef that ish and get the loan from a cheaper bank. So we worked out a 3.98% rate with out the $2,000 rebate and saved $300. I also advise to bring a financial calculator if you know how to use one. So after about 30 minutes of talking plans my parents sign all the paper work and when we get to the final contract I stupid me did not look at the numbers before my parents signed it because I was exhausted and now I am haunted wondering how that certain number came about (meaning the car price). When my parents signed all the papers they had us wait in the waiting room again for another 15 minutes. I looked over the contract again and that's when I realized I wanted to talk to the Finance guy because the numbers didn't add up. Our sales rep said he's in the middle of a meeting with someone else and could not see us. I think we got hustled but never know now. The place could've been cleaner. I also did not like the set up. When you first walk in all the sales people just stare at you and whoever is the first one available will get you to sit in their desk. I would prefer if they had a show room in one room and then the sales team in another. I really only came here because it is the closest Ford dealership from my parents place. I left feeling sketched and not fully happy. Sales rep just wanted his commission and the manager just didn't want to empty his stock. read more

Stay away!!!!!!! The worst car dealership in the world!!!!!! Gave my 2005 Ford pick up for service with a bad engine they have it since November 2014now it's February 1, 2015I still don't have my pick up,I have lost moneyand they have not repaired it,do yourself a favor and stay away at all cost the worst worst car dealership read more

Management and staff at this dealership should be ashamed of themselves. They take advantage of the urban community they are supposed to service. They sit their clients in front of a computer after they signed on the dotted line and instruct them to write a "positive" review on Yelp while the sales associate hovers over their shoulders . Really?? Oh and Good luck getting your plates or speaking to a human being after your purchase. If you are fortunate to finally connect with someone, prepare to receive apathetic customer service. If you have had a negative experience at Jersey city Ford, contact FORD CORPORATE and file a complaint! If all these negative reviews were reported to FORD this dealership would lose its franchisee license. FORD USA 1-800-392-3673 Monday-Friday 8am-8pm Saturday 9am-5:30pm I would also follow up with the Better Business Bureau, NJ State Attorney, Peter C. Harvey and NJ news Channel 12. Purchasing/leasing a car should be a pleasant and exciting experience. It's unfortunate that this dealership thrives on exploiting the community of Jersey City. My sympathies to all who have been negatively impacted by this dealership. read more

I give 1 star only because I can't give zero stars! They are the shadiest dealership and cannot be trusted. I called them to find out about a car that was on their website. I gave them the criteria, my budget and everything and they stated it would be within my budget. I get there and they try adding over $2,500 dollars in FEES. Do not let them lure you in because it's a scam. They played games and told me "they couldn't find the keys." Had someone fake looking at the car and everything. Such a sneaky dealership. The boss was in on the whole thing and they wouldn't stop speaking in Spanish. Such an unethical way of doing business - this dealership is disgusting. They wouldn't stop playing games even until I left!!!! DO NOT GO TO THIS DEALERSHIP - STAY AWAY. read more

Again, shocked by the negative reviews for one of JC's car dealerships. Yea the building is older and run down, yea the front parking lot is skinny and yea their lot for their cars is around the corner. But when we walked in Henry greeted us immediately before our hats and gloves came off and was eager to help us. We came in during the snow storm because those were our initial plans and we weren't going to let the snow keep us indoors. Plus you get to test the 4 wheel drive which isn't a bad idea. We test drove two different 2013 Escapes, but weren't ready to decide yet. The used car manager was friendly, I think his name was Bill?, and offered us a great deal on our trade in. The sales manager offered us a great deal for the Escape. If we didn't love the new Jeep Cherokee so much we would have bought the Escape. read more

The service is terrible. Nobody answer the phones, You leave a message NOBODY calls you back!!!!!!!! You have to actually go there to get any answers. Then they have thousands of excuses. I will never buy a car from this place read more

Bought a car from here traded it in for another car. Few months later that I am trying to pick up my check from warranties which I have canceled with the companies it they denied giving it to me because they said they're not going to lose money because of me Do not recommend anybody to go there! Especially victor from finance read more

They have great customer service. The sales staff are always there to help you pick out a car/suv within your budget. I had a great experience thank you guys. read more

Like Ed A below I was looking for Mustang Mach-e Premium. Jersey city had two listed on Ford's website so I sent an inquiry through Ford asking for a price. Ford sent me an email staying someone would contact me within 24 hours. No one did. So I called and spoke to Stavros who told me the car was sold, for $5k over sticker, which is plausible. Today three days later some sales trainee combing the contact list for suckers calls me and tells me there is a big sale on the used car lot this weekend and also that they have the Premium still in stock. And it's selling for sticker. (No dealer in NJ has Mustang Mach-e Premiums on their lot and when they do they ask $3 to $5 K over sticker.) so he says he will text me the stock number and price. No price was ever sent. So I'm not going to waste time to go there and.get the BS that "oh, sorry, the car was just sold." Just a bunch of old time dealers who won't deal with the realities of online buying and want to get a customer into the showroom to work then over. read more

The numerous complaints about their service, I haven't experienced; however, they sold me a car with next to no miles on it. I felt superb driving away from the dealership. As time went on I realized the crappy deal I made. Now I'm renting a car through work, and don't even use the Fusion I'm leasing through this dealership. What a scam! I'm afraid of driving my car because I'll surely go over the mileage limits. Which means paying MORE MONEY to them at the end of the lease! This was my first experience buying a new car, and they totally took advantage of it. What's the point of financing a new car that you are too scared to drive? Plus, their cars aren't even made in America anymore. read more

DO NOT BUY A CAR FROM THIS PLACE!!!! They are currently being audited by New Jersey For tax kiting. I wrote the review below and still waiting on my plates in September for a car I bought on July first. Bad bad bad business. Go elsewhere. I want to leave 0 stars. First off purchasing my car was nothing out of the ordinary besides the same bull shit experience you get at any dealership. Haggle haggle, go talk to the manager, we shook on one price, he came back with papers that stated a different price, made them go change it back to the price we shook on. Nothing was mentioned to me about license plates and not being from New Jersey I was clueless. Long story short and many trips to the NJMV later along with several calls to the bank I financed through and the dealership they finally let me in on the secret that the dealership handled plates. This was 3 days before my temporary plate expired. Went and picked up another 30 day temp plate, stood online at the parking bureau again and here I am one day before my 2nd temporary plate expires and no plates, nor will Barb, the person in charge of licensing and titles pick up the phone or call me back and the poor secretary has tried her best but has nothing for me. It should not under any circumstance take 2 months for someone to get their plates. And being ignored and transferred around the company is even that much more frustrating. Call Ford USA at 1-800-392-3673 and file a formal complaint. There are loads of places to buy a car. DO NOT go to Jersey City Ford. read more

If I could give them a 0 star I would. Worst experience ever. My mother suffered discrimination for her accent. They lied to her about what car she was getting and how the contract was, making her sign the contract under pressure. They made jokes about her, the told my father to shut up because he was speaking in Spanish. And the manager of finances literally yelled and insulted my mom. When my mom asked to speak with someone who manages the place, the supposedly manager told her in a tone trying to making fun of her "I'm the Alfa and omega here" and all the other sellers were joying him and making fun of her. After all that mistreatment she refused to get the car (that they didn't even show her) and they were even more rude to her and refuse to cancel the contract that they made her signed under pressure. This is what ford is? Is this a professional place? This is racism, misogyny, scamming and discrimination. All the workers who were in that place and lied to her, made fun of her, and literally stole thousands of her money, should get fired and don't allow to work in any other place. I absolutely don't recommend this place. And I suggest to the ford company to change the management of that unprofessional dealer. read more

If I could give negative rating I would, this is by far the biggest scam I have ever come across. Not only after signing the contract did they lie about the lein holder paying for a week, but this dealer didn't pay the state taxes (which I paid in my contract) and they never submitted my paper work for the tag transfer. So a vehicle I bought in august is still sitting in my driveway as they refuse to assist with plates. Oh and they are holding the title hostage. It gets worse, they also sent 6 check to the dmv which bounced so now I cant go through them for plates. This dealer is a circus, save your money and go somewhere reputable. read more

Waste of time, and infuriating. There are no good deals here, just sleazy tactics and bad style. I have been looking to buy a new Ford model for several months and spoke to a few dealerships about what we needed and wanted...then I saw the great prices online at JCF and came in to see the cars. It played out like this: - The website prices don't mean anything (and the discounts are mostly incentives that we did not qualify for or didn't even apply to our type of car), and are just meant to get you in the door. - They WASTE YOUR TIME. Between walking around, "checking the inventory", "checking with the manger", before we even started talking about prices, they had us there for hours. It's like pulling teeth to try to see/test drive the car you want to buy. - Once you start talking about prices (online heavily discounted prices) vs. reality - the RIDICULOUSNESS begins....MSRP with the added fees, SEVERAL chats with the manager (where you're left alone for 15 min+)...etc. The salesman even asked us to put a $500 deposit down in order to show the bank that we're serious...and we can see what kind of a good price we can get on the price of the car. (!!!) There was no way those fools were getting my credit card (or driver's license...which they requested for some reason), before they actually gave me a price on the car - WASTE OF TIME again, sleazy "used car sales" tactics, trying to exhaust you and drain you. Every time we pretty much had just-about-enough...the salesman would go to the "manager" to see what kind of deal he can get us. As we would have just about enough, they would "take off" a little. - As I left the building, pissed off, and started pulling away in my car...the salesman ran out telling me that he thinks we can make a lower price work!! Ridiculous, I could never trust these people. I left and drove away....straight to FORD LINCOLN of QUEENS (who are brilliantly amazing...no games, and show you exactly what you're paying for). I'm actually thankful that JCF pissed me off enough to walk out of there, because reading the other reviews for service and hidden fees makes me realize that I got really lucky. Don't let them waste your time, and try to screw you. There are no good deals here, just online tricks to get you in the door. Go to another dealership. I had a professional and respectful conversation with Mike at Queens Ford. He began the price conversation by listing the discounts, etc. 5 minutes in and my quoted price was lower than the promises at JCF when I was angrily driving away. Bought the car today. Done. Goodbye forever JCF! read more

I am giving 1 star cause we cannot get a worst rate. Salesperson is not knowledgeable on the products they sell not to say they even lie to you to try to get u a car... Their sales supervisor is rude to say the minimum... talk to you so loudly that the entire building can hear your conversation.... He also bear to offense few times and talk about tradein cars as they were shit... the time i was here i saw few ppl leaving furious just how he talked to them.... It took me 2,5hrs to have an application to run after I was here the Saturday before for 4 hours! Ford has a decent reputation but this dealership just make crap of it. Stay away read more

Worst customer service experience I have ever had. I purchased my car over a year ago. After a few months, i asked the account manager to remove the maintenance plan I had signed up for. I followed all the steps he asked me to complete and then never heard from him again. A year later i realized the maintenance plan has STILL not been removed. So 2 weeks ago I started calling Jersey City Ford to resolve the issue. I no longer live in Jersey City, so by phone is really my only option for contacting them. Every time I call, I am passed around to multiple receptionists who cannot help me, and eventually I get forwarded to someone's voice mailbox, which is usually full. On the rare occasion I am able to leave a voice mail, they never call back. Over the last two weeks, I've tried to escalate my phone calls letting them know how much trouble I have had and asking that they please put me in touch with a real person, or allow me to schedule a phone call for when someone is available to talk. They refuse to do either, and always insist on taking my name and phone number, promising someone will call me back. NO ONE has ever called me back. Today, I finally got into contact with a finance manager, who, after listening to my whole story, still only took my name and phone number promising a call back. I can pretty much guarantee I won't be hearing from anyone. For a pretty small shop, I don't know how any team could be so dysfunctional. I'll be doing everything I can to cut ties with this place when I have this issue resolved. DO NOT buy a car here. read more

I would give zero stars if that were an option. William C. Ford, Jr., should be horrified that his family name is on this "service" center. It's set on a back street and in a building that would scare off most of "The Sopranos." Far from countering that ambience with friendly service, the service center brazenly takes a "My Way or the Highway" attitude. One has to make an appointment for them even to talk to you. And then, once you've gone to this place, they tell you smugly that the appointment isn't for them to DO the requested work but only for the luckless customer to have the privilege of talking to them about when -- hours or days later -- it might be to their liking to do the work. Stay away until/unless they change management and attitude!! read more

Most of the people in this place do not know their job. They talk with you nicely and you would think that they will take care of you, but certainly not. They really need to improve their work. First time, they ordered my car parts, and when arrived they didn't bother to call me. I had to call parts dept and they told it has reached. Second time I went, they asked me to come Saturday morning 9.45am, and told that specific problem will be fixed in 2 hrs. I was happy, cancelled my Friday night plans, showed up there right on time, and they told you have to leave your car as they had too many customers. So, I asked them just to do the oil change for now. This took 1.5 hr, and while I was sitting in the customer lounge, I found most of the customers sitting there are not happy with their service. If there was an option to give 0/5 I would have chosen that. read more

Classic bait and switch by Mohamad Moustafa. Before I left Brooklyn to meet Mohamad in Jersey City, I was assured that the vehicle I bargained for was available. When I arrived via public transportation in New Jersey, he tells me that car sold and he would try to find a match. Then he got angry with me because I would not allow myself to get scammed. The manager tried to apologize for the actions of Mohamad, but I fault management for allowing someone like that work for them. read more

This dealership is a disgrace. They used a customers mustang and went up to 80 mph in a residential area, the worker driving barely knew how to use stick, and put the customers car in harms way. Terrible. read more

Just leased my Ford Fusion SE with them. It was a rainy Saturday evening and right after dinner my husband and I decided to go look at some cars since it was in my plans to buy one till end of May. I called a ford dealer on route 22 to ask till what time they were open, the lady who answered the phone was extremely rude so my husband told me to call Jersey City Ford. The person who answered the phone was very courteous and made us an appointment right away. We got there around 8pm, the funny guy on the front desk called a sells man to help us. They made jokes about his nick name ("mumia" Idk something like That lol) his name is Louis a very sweet and attentive person. I couldn't decide if I wanted the Edge or the Fusion so Louis took me for a test drive on both ;) once I felt in love with the Fusion he managed a way to get me something nice within my budget and different than any other sales person he never tried to push me to get the most expensive one he was actually concerned on finding the car with the perks I wanted for the price I wanted, and guess What? He got it. It was almost midnight when we "closed" the deal and Louis and his manger were extremely attentive and patience with me. Couple days later when I went to go get the car Louis took his time to get in the car and explain to us all the programs and buttons the car has. OVERALL I HAD A GREAT EXPERIENCE WITH THEM and can not understand the bad reviews!!! read more

Jersey City Ford - Love My new Popos ;) - Car Dealers Near Me - Jersey City, New Jersey

This dealer is extremely bad. It's been the worst dealer ever that I have been, I took my ford van 250 for service, these people are the worst customer attendants, two days for hours after hours calling to the service department and no body picked up the phone, once I went there the courteous welcome they have to display toward us customers is ZERO!! When they diagnosed my van after two days they came up with such a lie that my van need a new converter and the cost will be $3,500 ??? I was shocked, few days after I took it to a real mechanic and it only needed a new spark plug set !! That fixed my problem!! I will never never go back to that cave full of thieves and liars!!! read more

Absolutely worst experience I have ever had at ANY dealership. General manager was extremely rude. Put someone in front of us and had us waiting 2.5 hours to see finance! Then started yelling at our car salesman because he was defending us that they let someone in before us. General manager made a scene in front of all the customers belittling him and it was truly the most unprofessional experience I have ever had. I wish I never signed the papers to buy from this dealership. I would NEVER recommend coming here to anyone!!!! read more

If I could give negative stars I would. If anyone ever had any designs to purchase or lease a vehicle from Jersey City Ford, learn from my mistake and AVOID THEM AT ALL COSTS. They have owed me money since January and despite multiple attempts to collect they have not responded. I'm actually astonished at the level of gross incompetence and negligence that passes for doing business at that place. They should be put out of business and charged criminally for theft. Reaching out to FORD Corporation has not helped either, as they have taken zero responsibility for their own dealerships actions. Here is our long story: Our Ford Escape was recalled last December (2012). During this time we were told we would be reimbursed for our rental costs. We first submitted our receipt to the dealership in early January and then again in April as we were told our original receipts were lost. We called numerous times and made many attempts to receive our reimbursement check, even getting a Ford Customer Service Representative involved (who was also not able to get a response from the dealership either). In speaking with the corporate customer service rep she noted that only the dealership could refund the money and despite our many attempts, no one had responded to our calls to fulfill this or provide us with the status. At this point, it had been over 6 months since we accrued our original costs. June 19th, a letter was sent to the manager RUDY TREMENIO and we did not receive a response. In much frustration, we submitted a complaint to the BBB . Shortly after (June 24th) I received a call from Vincent Durante, the service manager, who informed me he would put the check in the mail the following day. It has been over three months since this call and we have not received the check. During this time, I called the dealership 6 times and emailed Mr. Durante for an update and still have not receive any response. read more