This location has the right people working there. Wife and I went in to see if we could use a coupon we had. Sal made it happen. He was courteous and polite. Joseph made my wifes sandwich just the way she likes and kept asking of it was okay to make sure it was the way she likes. Sal....he was a many of few words but knew exactly what I wanted on my #43. The dining area was clean and the food prep area was spotless. Joseph and Sal are an amazing duo who show amazing customer service and care. Good job whoever hired them! We are customers for life as long as they are still there. read more

Love JM's. They charged me for a regular instead of a mini and refunded me the whole thing when I brought it to their attention. Polite throughout the transaction. (Ever notice how some places act like they're doing you a favor by fixing their mistake?) I'm a regular there. read more

Fresh and built to order. But slow for online orders. Not made til you get there. Double edged sword.

I visited this establishment this evening with my grandsons who are 5 and 10 years old. I wanted to treat them after a visit to the MVP Kids clinic. We had never been before so we didn't know what to expect except that it mimicked Subways. I ordered mini sub a regular sub and a mikes Philly and 2 bags of chips. The young man who took my order was very personable and after he took my order he asked me to proceed to the cash register to pay even though there were two women ahead of us. I stood at the register for 4 minutes before the young man who was fiddling around in front of me decided to allow me to pay for my order. Once I paid I thought all I had to do was wait until my order was completed. But, there was yet another young man screaming my name so I went to see if he was finished but he wanted to see what I wanted on my sandwich I asked if I could have lettuce and tomato and olives. He slamming my food down on the counter as if someone has made him upset. He begins to assemble the sandwich with no condiments whatsoever so I asked if he could put mayonnaise on it and the way he handled it was making me uncomfortable. I asked him if he could do the regular sub the same as the mini. He complied with my wishes but not before treating that sandwich the same as he did the mini but this time he let me know he wasn't happy by throwing my sandwich at me. I hope to god that your establishment has a video camera. I was quick enough to think to record all of them being so disrespectful to a customer. After he did this I let him know that my money was just as good as everyone else's. I chose Jersey Mike's they didn't choose me and I thought there should have been a level of appreciation. How wrong was I read more

This is my 2nd time at a jersey Mike's had a good turkey sandwich here with extra turkey and a small T came out to be $14 even could not believe the pricing for a sandwich and small drink but hey it is probably one of the best turkey sandwiches I've ever had from a small Sandwich Spot don't see myself coming here all the time for lunch but I may once in awhile that pricing needs to come down just a tad they would be a lot more popular read more

Love Jersey Mikes but they are playing death metal throughout the store. I really think this is out of touch. Does the owner know? 11 AM Monday. Ridiculous. read more

Not as good as the original in Belmar, NJ but about the closest to a real Jersey sub as you can get in Arizona

Great sandwich, was my first time in. Had a birthday coupon for free regular sub and drink. Was really impressed that they slice the meat fresh when you order just like at deli counter. Everything tasted fresh and staff was very friendly and willing to help make recommendations since it was my first visit. read more

Way to expensive and there philly cheese stack taste terrible. Pass on ever eating there again

Love the Quality and service. Great people that work there. They get your order right the first time. Reccomend this as your sandwich and sub place. read more

The employees here are something else . They are rude, no customer service skills, and sincerely lack the desired to even work . I walked in, one girl was standing at the cash register, another was just scrapping the cutting board and another one was fiddling his fingers . After about 4 min of waiting I was finally acknowledged, I asked for a number 8 regular on white and a Chicken big kahunna. They start working on my number 8. It apparently took a party of two to put condiments on it, the girl at the register and the guy scraping the cutting board, I found it odd that they were simultaneously working on my sandwich and it still came out tasting horrible . so in the mean time an online order customer comes in and asks if her hot sub is ready, they said no, so she asks 5-10 min ? they said yes, i saw the guy working on hot subs , and i paid for my order, the girl slammed two cups mouth side down on the counter, i requested another cup and kindly told her i don't want the part that's going to touch my mouth be on the counter. After I paid for the order i sat down waiting for my hot sub, i waited and waited ... the guy behind the counter called out a name and tried to hand me a hot sub, i said no that's not my name . he said so what are you waiting on ? i said the chicken big kahunna that i ordered , he raised his eyebrows and slammed his hands to his side and said i didn't even cook that one .... it was 730 pm , on a Thursday ... there was 2 customers in the entire store and your telling me you forgot to cook my sandwich... great . so I wait around for another 10 min and finally get to go home to eat my soggy, unappetizing sandwich . Hopefully i'll have better luck at another location because this one doesn't believe in customer satisfaction. read more

I love Jersey Mike's but this particular location lacks consistency. I've eaten there about six times since they opened and it's definitely hit or miss. Always new staff when we go in so I'm thinking maybe a lot of turnover. Last night I ordered the Cancro and the roast beef was little tiny shavings of the very end of the roast. Over cooked, dried out and very sparse. We will drive down to the one on Dysart going forward as they are very consistent and always excellent. It's too bad because we live really close to the one on McDowell but I want to know that it's going to be good, not just toss a coin and hope for the best. read more

I am very glad they put a jersey mikes next to my school. I live in surprise and the one in surprise is always very clean and very nice but this one here is not. The tables are not wiped down and the food line where they make your sandwich is not clean at all there's parts of other people's sandwiches in the containers of tomatoes and mayo. It looks like it hasn't been swept. It's over all so dirty and I am just comparing this to the surprise jersey mikes because that one is so clean. I wish this one was clean then it would be great! The staff was very nice no other issues than it not being clean... read more

Well, it looks exactly like every other Jersey Mike's inside, and that includes being very clean. The staff were very friendly and talkative. And the sub, the Original Italian, was good as always. Overall, a nice first impression for this brand new location. I'll be back. read more

Better tasting than Port Of Subs, Subway and Blimpie. But lack the option of other breads like sourdough and Rye.

I personally think all these reviews are fake or really really exaggerated. spoke to one of the employees about and even he has said that most of the ones he has seen they haven't been true. but i ate there and ordered a #7 and a #17. and it was made good, staff was able to make me feel comfortable even making jokes when i didn't know what "mikes way" was. the #17 was made amazingly, it was a little soggy when i arrived home but what else can you expect from a sandwich that's been sitting in a wrap for 10+ minutes, definitely not they're fault. the store was cleaner then all these reviews are claiming to be, tables were wiped off, employee was sweeping the dining room when i came in (at around 12am), the bathroom was just a generic clean bathroom. it's all around a great store and i have had no problems with it at all. yelp needs to do something about reviews from last year because the manager told me he's only been here since the beginning of the year. sucks this place as 2.5 reviews and people nitpicking everything these teenagers do like if the employees at mcdonald's aren't doing the same thing and most likely worse ! if you have a complain go directly to the employee and they will get it handled ! read more

This place is awesome and the staff and management are incredibly professional and amiable. I was there when the "subway" customer (MA) was there and it was certainly not the manager being belligerent. He was incredibly professional and calm given the obscenities and profanity being tossed around. And the sandwiches are great! read more

I wanna give a shout out to the crew that worked on Sunday afternoon! Even though they were busy, the customer service was great, and they got the orders out in a timely manner.The Sandwich was fresh and great. I definitely will be coming back! read more

My daughter encouraged me to try Jersey Mike's for the first time. I ordered a turkey and provolone, NO OIL ONLY MUSTARD! Paid online and my daughter picked up our sandwiches 15 minutes later. When she got home I discovered my sandwich had no mustard at all and what seemed like extra oil--it made the bread soggy! I tried to complain online under my login but there is no way to do that so I'm complaining here for everyone to see! What a waste of time and money! read more

First time here and not impressed. My order was wrong and the person making my sandwich did not bother to try and fix it. Instead he kept making it and ignoring my request. Another employee fixed it after explaining the situation. Flies everywhere staff's unfriendly and I would not recommend this place to anyone. Awful customer service will not be back. read more

The employees were very friendly, I went in yesterday after we'd (8.19.2017) to get my husband and his coworker a sandwich but I was waiting on a text back asking what kind of toppings they wanted and the two gentlemen behind the counter patiently waited. I made a joke like comment about waiting on men and she laughed and made one back! It was nice to have people that actually act like they're happy to be at work! read more

Love that they actually use a griddle to make hot subs rather than a microwave like the other places. No one else slices their meats per order like they do. I tried their philly cheese sandwich and it was yummy! I don't like their tip options which force you to choose when they turn the tablet over for you to sign. Cashier is watching you and it's an uncomfortable feeling. I didn't think making a sandwich entitled someone a tip... is it just me? From now on, I'm going to pay cash to bypass that whole guilt-trip experience. read more

Not impressed! Subway is better. Not really impressed with the service, especially! If you do decide to eat here and have a child with you, remember to tell them you want your kids meal free, as advertised in the window, this summer. They won't remind you... read more

I want to make you aware of the extremely poor and rude customer service my wife just experienced at this store. I ordered 2 sandwiches using my mobile app. My wife picked them up on her way home. She ordered the #26 Chicken Ranch. When she bit into her sandwich she noticed it was dark like beef and tasted bad. She called the store and a male she spoke with apologized and said she could return the sandwich and they would make a new one. When she took the sandwich back a young girl named OLIVE told her the reason the meat was dark because the grill was dirty. Really? Health department issue there. AND THEN she told my wife that she didn't have to make her another sandwich, through subject sandwich in the trash and walked away into the other room. The other young man working with her was nervous and embarrassed but made my wife a replacement sandwich. My question is has OLIVE ever received any customer service training? Totally unacceptable. We enjoy your sandwiches but will never go back to that store again and we intend on spreading the word about our experience. read more

Had a great experience here, very nice young man helped us and I hope this is his name Derek. Been there a few times there is one other guy we like but he was not there but we like Derek! Good dude! Very kind. Good food! read more

I'm so disappointed in this location. My entire family loves Jersey Mike's although they have the highest prices in town for a sub , the sandwiches are the best ! Yesterday I went in and ordered two subs however the staff was unorganized and rude. Myself and my mother were the only customers and the staff hardly made any eye contact with us ! The manager seemed to be super stressed out due to a huge phone order due to the current Corona virus situation but again the other two employees were rude and if you asked a question they ignored you. I was cashing out my order and advised I want to get my points and the cashier rolled his eyes while saying something under his breath. My total was $26 for two subs and I gave the gentleman $40 dollars. He closed the register without giving me change and when I asked him what's going on , he wouldn't answer me or respond ! It was so rude , he walked away and went to speak with manager. He came back and stilll wouldn't answer my questions. I asked if he needed help with the correct amount of change , again no response. My mom was so upset that she asked him to give us our change and he just put it on the counter , never told us the subs were ready and it was so humiliating. One sub was a Philly cheesesteak and it was totally disgusting and thrown together. The Italian sub was sloppy and just a wet mess although I asked for no vinegar. I am so disappointed in Jersey Mike's especially in this recession and trying times , I didn't my $26 dollars for horrible food and even worse service read more

I always enjoy their sandwiches... but you need to clean your bathrooms!! Looks like it hasn't been cleaned and I am probably the first customer of the day to use it. Gross! read more

Always been a fan of Jersey Mike's. I'm from back East where delis are king and a quality sandwich is easy to come by. Out here in the desert, not so much. Jersey Mike's makes it like we do back East. This particular shop is a cut above the standard shop though. The guys behind the counter are always courteous, quick and seem genuinely concerned about putting together a good product. They remember you when you go back, and it feels more like a neighborhood deli from back home. Great spot and it's become my go to for lunch. read more

Poor customer service. I was first and you stopped making my sandwich to make the next parties. I shouldn't have to wait for my sandwich until you make the next parties sandwich. Won't be back read more

My husband called the store a few days ago after being referred by a friend of his. He spoke with Shannon who completely sold us! Went in today and had an amazing sandwich! Highly recommend this place to anyone! read more

When i went in the first time it was brand new. it was ok i have walked in three other times and the way i walked in i walk right out the place is kind of dirty, always long waiting time in line and the table where they have the toppings to choose veggies is always dirty read more

I wanted give this place try, since we have eaten at other sandwich shops near by. Sorry was not impressed at all with the food, the bread was hard and stale, they lack choice of toppings, the cold cuts, i have had better. The service was good, until it was time to pay, it asked if i wanted to tip and at those prices, i thought not, any ways when i picked no, the girl just sighed. I will stick to Jimmy Johns , Pot Belly's ,Firehouse and yes even Subway. read more

Very very overly disappointed and will absolutely never spend my money here, also thankful it wasn't my money spent on trying this disaster. Our dept was being treated to lunch and for some reason JM came into talks. Well we placed an order online and they bungled the living hell out of it. 5 of the 9 orders were incorrect. I ordered a 2 turkey wraps with extra meat only got 1 and it was incredibly small, maybe from a child's menu but with to much tortilla. Just horrible, sorry but never again. I'm so pissed our work finally treats us and this is the bogus crap we get. Freaking waste read more

Horrible customer service. Didn't even get my order right after they even confirmed it was. Now bought two subs that i have to throw away due to traffic and distance to return for refund/correct order. First and last time I will go there. read more

Worst experience I've ever had. The manager Hutch started arguing with me because I wanted my sandwich a certain way. He told me "This isn't subway it's Jersey mikes" I never used inappropriate language yet he continued to argue with me even saying "I not trying to be a dick" while there were kids present. He even told me if I didn't like it to leave. He was being so rude and unprofessional I had to ask him repeatedly not to argue with me. It was so bad that another customer even came up from his table to tell Huck to stop arguing with me that I am a customer and he can't treat customers like this, Huck then tells that customer he can leave also. I asked for his boss' contact information which he refused to provide, he said I can go to the website- I told him I'm aware of that option and his reply was "Then why did you ask" I'm shocked he is the manager and thinks this is okay. I would give 0 stars if I could. Sad this was all because I wanted my order a certain way, he shouldn't work here if he doesn't like his job or dealing with customers! I'll never return here because of him and advise others to seek other locations to avoid this treatment. read more