I placed my order online and went into the store to pick it up. While waiting, I noticed two customers who arrived about five minutes after me were served and left about seven minutes before I even received my to-go order. When I finally got my food and returned home, I found that my order was incorrect -- despite requesting extra mayo, it was not added. I called the store to explain the situation and simply asked for a refund. Instead of addressing this straightforward request, the shift manager (Lily) asked me to bring the sandwich back to the store to "verify" it. I found this to be unreasonable and disrespectful -- as if I would go out of my way to falsely claim a missing condiment. While still on the call, I could hear Lily and her coworkers laughing in the background. She then claimed she didn't know how to process a refund because the "refund button wouldn't work." To make matters worse, she said she could "write my name down and let the manager know tomorrow," but there was no sincerity in her voice and no confidence that anything would actually be handled. It felt like a brush-off that would be forgotten -- a reflection of her inept ability to do her job and deliver basic customer service. Ultimately, I had to drive back to the store in person, which was entirely avoidable if my concern had been handled properly over the phone. read more

Our sandwiches are always made correctly and are delicious. The customer service is hit and miss. Sometimes, we get the friendliest service. Other times, I feel like I'm inconveniencing them. I had one really bad experience that was a one-off, so I don't want to put them on blast for that. I feel like this is really common for foodservice in Bonney Lake; it's just hard to find a place that always gives good customer service. I would say on average, this Jersey Mike's does a fine job. read more

The chicken salad sandwich was mostly mayo and it mainly tasted like mayo. Didn't look anything like their ad picture. Won't ever order it again. read more

Jersey Mike's Subs - "Chicken" Salad Sandwich - Sandwiches Near Me - Bonney Lake, Washington

Every time I go into Jersey mikes subs specifically the Bonney lake one, they never seem to have rosemary parm bread which doesn't make sense cause you're a sandwich shop. And it would've been fine if it happened one time but it has happened multiples times. I swear they're out of bread more often than having bread in stock. Please get your bread problem together. read more

We ordered 3 Big Kahuna subs. We order these often and absolutely love them. This time they had no jalapeños and half the cheese they normally do. Also, the meat was very dry and overcooked. So sad read more

I order from Jersey Mike's on the app fairly regularly because they have good gluten-free options. Multiple times I have ordered a bowl for pick up and when I get home, they've made me a sandwich. I cannot eat the sandwich because the bread is not gluten-free. This usually happens when they are busy. The workers on the hot sandwich line need to be more careful to make sure they are making the correct sandwiches for customers who order online. It seems like a small thing, but when you have an allergy and are expecting a certain thing. It is very disappointing. When they do it right it is delicious. This has happened more than a couple of times. I would recommend you double check any orders before leaving the store to ensure you got the right items. read more

Great Tuna Sub!!!! Only added lettuce tomato and onion plus oil and vinegar and oregano.

This location is awful at online orders. The staff must not be able to read as they forget items ordered such as bacon on a club sub and put any items they want on rosemary parmesan bread when you just wanted white bread. They never contact you if they are missing something. They just expect you to take what they have provided and hope that you accept it. Hey but they will put your name in a book so next time you can have a free sandwich but they have no understanding of how they ruined your dinner. This place has gone down hill while the prices have went up. read more

I love Jersey Mike's Subs! Our Bonney Lake location has friendly employees, and they make great sandwiches!

I really like Jersey Mike's other locations. Admittedly, it has been a while. This location was having issues with the staff. Took 40 min to get 2 sandwiches. We were among 20-25 people waiting on food. I watched a family leave with an incomplete order, then return for their last sandwich. I was also shocked by the high price of 2 sandwiches, chips and drinks. Maybe that is just a WA thing. read more

Jersey Mikes subs are of consistently good quality and are fresh and fast fare. (Like that alliteration?) I really like the 'Mike's way' addition - it makes the subs taste even more Jersey authentic! I like Mike! And I love his subs! read more

Jersey Mike's Subs - Sandwiches Near Me - Bonney Lake, Washington

We love Jersey Mike's subs but will never go to this location again. Everyone we've encountered has been short, rude, and seem irritated by every request we make. Many times our order has been incorrect in the past, we just give them grace because they're busy, but we're not giving them our business when you're outright rude. A lady Darcy today was extremely rude to my husband. Do better. read more

Excellent Food. Service. Ok. Ambiance. None. Best sandwiches in the area. Soft bread, and sandwiches are not small. Ate their subs in Oregon, even better! read more

I'm not a huge sandwich person but Jersey Mike's cheesesteak is my favorite. I also love their option of a Sub in a Tub, basically any sandwich or your own creation in a bowl(tub) without the bread. read more

I'll start by saying that I really do enjoy Jersey Mike's but this particular location consistently comes up short. They never get my order right and are always out of half their ingredients. My latest order they again gave me a mini when I paid for and ordered a regular. Unfortunately when you are taking it to go you don't find out till you get home. They have done this twice!! Also, if you are out of ingredients tell the customer!! Sucks to get back to your house to not only find a smaller than ordered sandwich but the bread and ingredients are either won't or missing! Throughly underwhelmed. Next time I'll either drive to another town or go to Jimmy Johns... read more

I came in this afternoon to buy a gluten free sub for a friend with a gluten allergy and they went absolutely above and beyond! They kept all utensils used for regular bread completely separate and used different gloves to handle the specific bread out of its own individually sealed package. Then they proceeded to make the sandwich on the back counter , separated from the regular work station, to ensure they didn't have cross contamination! Their level of care for people with Gluten allergies is impeccable. I love this place! read more

Jersey Mike's Subs - Sandwiches Near Me - Bonney Lake, Washington

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I have been ordering sandwiches from this location for years. its been mostly good but today on may 6 at 10 30 I went into the shop and was treated like dirt. I ordered mustard and the little guy behind the counter put enough mustard on for 5 sandwiches. When I told him to remove some of it he got an attitude with me. He purposly poured a huge amount of oil on the sandwich. When I got home the was a 4 inch puddle of oil in the wrapper. The sandwich was complete mush and was thrown away.I have been a loyal customer for years but they wont be seeing my money for quite a while. I am pissed. Very poor managment read more

Great food. Very fresh. BUT! Routinely a server cutting the meat or loading a sandwich Mike's Way has open, bleeding, sores on his exposed arms and neck. Gross, unsanitary, and likely a health code violation. Walked out before placing my order today as I watched him drag his biohazard arms up and down a sandwich. I'm done with Bonney Lake Jersey Mike's read more

Got subs from here due to them supporting daughter's drama club. Never been to this or any other Jersey Mike's prior. Was a bit of a marvel, great subs, incredibly generous proportions, particularly the amount of meats. Meat sliced as subs being made, again, a pleasant surprise. Flavorful, superior to the comparable subway sub, just a very tasty quality sandwich. Plus, the support this restaurant showed the Bonney Lake HS drama club is appreciated and speaks volumes about the people who own this franchise. Our go-to sub shop moving forward!!! read more

Sometimes extra ingredients are forgotten when doing a delivery order. Ok, frustrating but not the biggest deal. The worst part of this location... this is the 3rd time I've had a long hair in my hot sub. Yuck! It happened the first time and the manager made up for it. It happened again and we avoided this location for over a year. After a year we tried again and things tasted great, orders were normally correct, and no unexpected items were found in our food. Great. Tonight, the hair bandit returned. Seriously, get your employees to wear hair nets or something and have management audit this location regularly. It's to the point that someone needs to have the health department see what's going on here. read more

The foods good, in the off chance that they make it correctly. If you're not i n c r e d i b l y clear about what you want they just guess, and load your sandwich with so much oil that it's absolutely inedible soggy and disgusting. Such a bad experience with the staff most of the time! read more

This is the second time now that this store conveniently disables their store from receiving orders via the mobile app when there is a BOGO coupon that can only be used on the app. I will gladly take my business to Enumclaw from now on! read more

I stopped into Jersey Mike's for a quick dinner after a busy day at work. I was pleasantly greeted by the staff. They took my order and prepared my sandwich quickly. I have no complaints! read more

After dropping my wife off at SeaTac, I made a detour to this location of Jersey Mike's. I had originally seen them featured on the Travel Channel in an episode of Enormous Sandwiches. I ordered the Grilled Pastrami Reuben which came with pastrami and sauerkraut which was heated on the flat top until steaming then covered with several slices of Swiss cheese. The filling was put into a sandwich loaf of my choosing (white) which was heated prior to adding the Thousand Island dressing and the meat filling. The sandwich was very delicious. I would have given them a 5 star rating except -- 1. I was disappointed that there wasn't a choice of rye bread roll and 2. It really needed some additional Swiss cheese. The cost was very inexpensive considering the size of the 15" sandwich ($10). This was big enough to feed 2 people...even large eaters like myself. The staff was courteous and the place was amazingly clean and bright. read more

Jersey Mike's Subs - That's a big sandwich!! - Sandwiches Near Me - Bonney Lake, Washington

Try answering the phone so we can order ahead without using the useless app. Going in twice your employees let fellow individuals hope in line without waiting and we ended up waiting over a half hour for a less than good hot sub. read more

Outstanding customer service and delicious food! They take pride making your meal, every bite was as good as the first till the last bite!!! We will be back! read more

Friendly and courteous staff, great supporter of the community and the subs are pretty darn good as well!!!

Been here 2 times the last month and every time i step in the door they either say they have no more bread or the grill isn't working. So i would suggest not coming to this location. Every time is the worst experience. read more

The BL location used to be good and i enjoyed going to it, but lately they cut down in how much cold cuts are in the sandwich and substituted with more lettuce. Also the bread quality has decreased. I'll be making my own subs at home now, good bye Jersey Mike!! read more

So we decided to order lunch for our business, I ordered the #44 hot chicken sandwich lite sauce, I got a pool of mess that you could not taste anything but the sauce. read more

Jersey Mike's Subs - Ordered Lite sauce that . Just a pool of yuck - Sandwiches Near Me - Bonney Lake, Washington

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This is probley my favorite when it comes to sub sandwiches. There roast beef is really good. Ingredients are really high quality and fresh. I would definitely recommend Jersey Mikes to anyone. Oh yeah don't forget to sign up for there birthday club. You will get a free 6" sub and 22oz drink! read more

My husband came into today has I waited in the truck we got two subs one Italian and the other a philly subs we payed 30 dollars for our meal I am disappointed you guys never offered lettuce tomatoes ect. we just left the ER we were so hungry we thought we would try your subs it doesn't look like your picture read more

I've always gone to a location closer to my house but I love shopping in bonney lake and I am so happy I came to this location! The service there was excellent and the guy who took my order was super nice and accommodating! Will definitely be coming back! read more

I had high hopes for JM but realized after eating my sub that JMs puts a premium price on a standard product. $48 for 4 regular subs and 4 drinks...I wish that I could have a do over and just keep driving to Subway. Sure, I'd have a few less choices but the sandwiches would have tasted just about the same and I would have saved some coin. I mean do you really taste the prosciutto when they only put on 1 slice? For the price I should taste nothing but meat!! Anyhow I could go on. I won't be returning. read more

Went here for a BLT tonight and was sadly disappointed! The bacon was completely crumbled and half of it was burnt black. I told the guy making my sandwich I didn't want the black bacon that he had just piled on my sandwich so he took a couple pieces off but I still left with a disgusting burnt bacon BLT. One of his coworkers told him to make a BLT he'd want to eat, ha, yeah I doubt any of them would eat this. The girl who rang me up was also lacking in the customer service department. My husband and I were frequent visitors to the Covington location but we won't be going to this one again! read more

Jersey Mike's Subs - This is the burnt bacon crumbles they put on my BLT sandwich! - Sandwiches Near Me - Bonney Lake, Washington

This is the first time I ate at Jersey Mike's, I received great customer service and the food was delicious. They big philly was loaded with delicious ingredients and was large in size. The chicken bacon ranch was also delicious and plenty. I think the bread could be a little more gourmet, it reminds me of subways bread. I would recommend Jersey Mike's Especially the great service and friendly staff. read more

One of the worst, sloppiest, soggiest sandwiches I've ever had. I won't be eating anything from here again.

It's good just plz put more cheese on the chicken phillys especially when I pay for extra but all in all love your food and am a regular costumer read more

When I visit my mother for the summer it's an actual struggle to restrain myself from gorging here daily. The Chipotle Cheese Steak? Holy sweet messiah of sandwiches! I suppose the highest compliment I can pay them is this: my east coast, born and bred, husband tells me this Jersey Mike's, in Bonney Lake, WA, on the edge of civilization, makes a better Philly than any he's ever had in his beloved homeland. My only complaint, there are no JMs near me in Arizona. 14 locations in the Phoenix area but not a single one in Tucson? Seriously? Unacceptable! read more

Here trying to get food. Have been here for 30 minutes now. Just got my food. It's good but there was no sense of urgency with any of the 4 staff working. Everything was just slow motion it seemed. Also no greet at the door when we walked in. Just a blank star and acted like we weren't there. Good subs, terrible service. I also went to get a root beer and it sprayed all over my shirt, apparently had they just changed it but didn't clear the line or offer to warn me to watch out. Maybe an off day. read more