Today at 3:30PM had a mixed experience at this Jersey Mike's. The young woman who helped my wife and me was incredibly kind, patient, and professional. She truly went above and beyond while taking our order and did absolutely nothing wrong. Unfortunately, another employee--a much larger male--spoke to her in a disrespectful and intimidating way in front of staff and customers. My wife and I chose not to intervene directly because all three of us women are small in stature, and the situation felt uncomfortable. If he felt comfortable addressing her that way publicly, it makes you wonder how he may speak to her when no one else is around. Before leaving for his break, he stated that the order was complete, when in reality only one out of three sandwiches had been made. This caused it to appear as though the young woman had made a mistake, when in fact she was correct the entire time. He apologized to the customer once he realized the issue, but never apologized to his coworker--even after it was clear she was right. Watching a colleague stand over and disrespect another employee like that creates an unnecessary and hostile work environment. The young woman handled herself with grace and professionalism and did not deserve to be treated that way. I hope management recognizes the excellent employee they have in her--and also addresses how staff members speak to one another, because no one should be treated like that at work. read more

My husband and I stopped in here on a trip to visit some friends. The store was crowded but the wait was not that long. We were able to order our sandwiches and get what we needed/wanted quickly. I did struggle a bit as two of the girls who were serving my food had their hand hanging down and extremely close to where the food was being prepared. That made my stomach a bit uneasy. The restaurant was clean and well decorated. read more

I used to like this location until I had a really bad experience with the manager. It was very rude to me because I just wanted to purchase bread instead of ordering a sandwich because it was something that I saw online so that I could make my own sandwich at home he made me feel like I was weird for ordering this and when I asked him, do people usually do this out of curiosity he was making me feel like I was dumb and left a really bad taste in my mouth would not be returning and considering calling corporate. While I was talking to him, he answered the phone right in front of me and was being very rude despite my kindness. Not the type of people I want making my food. read more

Jersey Mike's is not the favorite sandwich spot for me but I was in the area. I ordered #55 known as the Big Kahuna, cooked chicken meat with mushrooms, peppers, onions, and jalapeño peppers with cheese on a white bun. It took longer than I expected to make which lowered the rating. Tables were dirty, but employees were in a good mood, and were friendly. The sandwich tasted very good, decided the soda amd chips would be a good addition here. read more

Jersey Mike's Subs - Sandwiches Near Me - Concord, North Carolina

See all

I love Jersey Mikes and I got off the highway just for lunch here. Unfortunately this locations staff was not good with customer service. They first said it would take a second, then a minute the. Said they had just received an online order for 100 subs and I'd have to wait while they made them first. No apology just acted made the got the order and mad I was interrupting them making the big order. read more

Okay, I have spoken openly and extensively of my love for sandwiches. As a self appointed sandwich connoisseur, I can attest that all sandwiches are not created equal. Though the customer service here is without exception, the quality of meat on the day that I went was rather poor. I ordered a turkey and provolone sandwich, and while the bread, lettuce and tomatoes were fresh and the cheese was fine, the actual turkey tasted rather metallic and almost "gamey." That was unsettling to me. Hey, it was a good thing that I had a cold, righteous Arnold Palmer to wash the sandwich down. Also it's worth noting that the place was spotless! And even though the lady in front of me had a massive order, I didn't have to wait long to be served. There is no drive-through, but the ordering process is super straight forward and transparent to ascertain that your sandwich is made properly, and you know exactly what you're being charged for. I appreciate that. The prices are rather high. I paid more than $12 bucks for 6" combo, which included a tip, but the staff does work hard to earn your business. Unfortunately, for me... I can't say that this is a top sandwich shop, but with a different meat selection, it could be. read more

See all

I can't say enough good things about this location! They are all very kind while working at a fast pace. I have a severe gluten allergy and every time I have been there, they are incredibly understanding and careful. They are very thorough with cleaning the meat slicer and counters, placing parchment paper down, changing gloves, and getting a new knife. I couldn't ask for anything else! This location is definitely celiac safe, and i'm happy to have a restaurant I can trust! read more

Unreliable. Food here used to be great. Now- it's very sloppy and my order rarely correct. I just got a cheesesteak with just cheese and steak and this is what I got- essentially a mayonnaise sandwich. Look at this pic- no that's not cheese it's mayonnaise. No thanks. read more

Jersey Mike's Subs - Gross sandwich - Sandwiches Near Me - Concord, North Carolina

We visited this location at the beginning of December. I reached out to the company, but because I haven't heard back, I am sharing my experience. My family ordered on the app. Our pickup time was 1:12pm. I arrived to the store early and decided to walk into the store 5 minutes prior to my pickup time (1:07pm). My order was not ready at that time so I stood and waited with the other waiting customers. At 10 minutes past my pickup time (1:22pm), I inquired on my order with one of the associates. The associate asked my name and told me it wasn't ready yet. I asked how much longer it would be, as I had already waited 10 minutes past the promised time and my family was hungry. I was met with an attitude from the associate at the meat/cheese slicer. She said she didn't know how long it would be. She also pointed to the customers at the front of the line and said "I'm not even making their subs right now" and then said "they (the walk-in customers) get upset if I ignore them". I understand I ordered at a busy time on a weekend, however if I had stood in line and gone through, my order would have been ready sooner. In my mind, it's not okay to immediately go on the defensive when a customer inquires on how long their wait time is expected to be, past their promised time. The way I was treated by the associate(s) at this store was unacceptable. I could also overhear that associate speaking with other customers about our interaction. I didn't demand the associate stop and make my subs instead, I just inquired on the extended length of my wait. Another customer mentioned to me that he had been at the store waiting for his online order for 45 minutes. He was still waiting by the time I left the store. I did finally receive my order at 1:30, 18 minutes past our promised time. Again, if I had just gone through the line as a walk-in customer, I would've been out in half of that time. I work in customer service and would never treat customers this way. We will think twice before visiting this location again. read more

It was alright except for the bread. Sorry. It was the last piece of wheat bread pulled from the back that was as hard as a rock. We got a freshly baked one without the mikes sauce and had to transplant the stuff inside over. We should've just taken the whole thing back, but didnt want to be wasteful. So thats our fault. Dont give us the last peice of bread 8 hours old when you can feel with your hand and knife its hard for a $17 sandwich. Mike wouldn't want hard bread. 2.4 read more

I entered, ordered, paid, and ate my meal with no issues. The employees were nice. Service was efficiently fast. My order was correct. My sandwich was really good. The place was clean. They had a 97.0 sanitation grade. I will be back. read more

See all

Stopped in for take out dinner because I really didn't want to cook. It was great. My sandwiches were assmbled quickly, topped to order and wrapped properlu. When I got them home, they were very enjoyed. One tip: The numbers of the sandwiches on the menu across other Jersey Mike's seems to change. So be aware! read more

Jersey Mike's Subs - Jersey Mike's in Concord NC. - Sandwiches Near Me - Concord, North Carolina

Fire the lady at the slicing station. Completely not a good fit for your establishment. I've been coming to your stores since I lived in NJ and have never been treated so disrespectful. read more

Cold bacon. That is the only reason for a 4 opposed to a 5. I stood there while waiting in line, staring at a silver tub of steaming hot bacon on the bottom of that tub yet they gave me bacon from the top of the tub. If they always give people bacon from the top of the tub, then nobody will ever get hot bacon! If I'm going to eat bacon (not often), then I want that sh*t hot! Sorry, tiny vent. That's not my only vent. On the way in, five guys (not Five Guys looking to start beef with Jersey Mike's) dressed like they were going to play golf saw me approaching and still made sure they got ahead of me. Maybe it's just me, but if it's just one person approaching from the other side and you are a group of five, it would be courteous to let the solo person enter first. No big deal, though. Not a real-world problem. I will tell you about a real-world problem, though: Road Rage. Not me, but some other aggressive driver in a Ford 150 that cut me off while I was exiting the parking lot. This led to me spilling mayo on my t-shirt. Due to this event, and since I was also eating Cheese Doodles, I gave the Ford 150 driver The Cheese Doodle Finger. That's right, cheese covering the entire tip. He must have been devastated. I win. As far as the sandwich goes, it didn't blow my mind, but it was solid. Forgot to take a picture on this one. Too many distractions. My bad. read more

Ordered a hot sub and a cold sub. Hot sub order never got to the grill. After 10 minutes checked on hot sub and grill had nothing. Had to wait another 10 minutes for him to cook it. I asked to speak to manager and he blew me off. POOR Customer Service read more

The place was discussing yesterday when I went in to get a sandwich with my granddaughter. There was sliced meat pieces piled up all over the slicer from previous sliced meat the looked like it's been there awhile. Food all over the work area as if it were thrown there while the staff were preparing the sandwiches. Looks like the health department needs to take a visit. The price of the sandwiches are outrageous. Looks like the rolls are part of shrinkflation. This place has changed since the last time I visited. Do think I'm going back. I'll make my own read more

Bad Business!! Cancelled the promotion they were doing for Doordash customers to save money. It was supposed to be for Wed and Thur. When I tried to order on Thursday the promotion code would not work and I found out Jersey Mike's cancelled the promotion for Thur. I was not happy and will not order from Jersey Mike's again! read more

Love Jersey Mikes but not this location! We came in around 8:00 and they closed at 9:00. We wanted hot subs and the employees were pissed that we asked them to use the grill. They questioned our order and asked we get a cold sub. There was no diversity in this store and every single employee had an attitude problem. Another employee ruined my sandwich by piling lettuce on my sandwich when I asked for a little bit, and then proceeded to tell me I didn't have any more room for additional toppings I requested. When I pay $15 plus dollars for a sub I expect to get what I want at the very minimum. This was at the Copperfield location. read more

I'm assuming the manager is wearing the red shirt. He was very impolite as I walked in. Stared at me the whole time making me feel I welcomed. read more

I paid for meal online (Turkey sub, chips and drink) AT THE AFTON RIDGE STORE tonight, August 19, 2022 and got NOTHING! They told me I placed my order at the copperfield Blvd store but I have NEVER ordered from that store and when I followed up with the copperfield store I was told that my order was NOT in their system! money was taken from my bank acct for food I never received!! read more

Check your order. They got 4 of 5 orders correct. There was no meat on one of the sandwiches. Just cheese and toppings. I called on the night ordered and a few days later. No answer. It was a Grubhub order. Gave 3 instead of 2 because the other few times there was no problem. read more

Y'all I was so disappointed with my Jersey Mike's experience last night! I ordered my usual #13 and it was awful. Just awful! The bread was over cooked, the tomatoes were mushy and there was not the normal about of cheese on my sandwich. It definitely was not up to the previous standards of JMike's. I should have asked for a refund, but I am so non confrontational that I didn't/couldn't. Service was a four, food was a two (generous) so overall it's a three for me now. I will go back because of my past experiences with this location. I sure hope they improve next time. read more

The team at jersey mikes today was a life force. It was super Busy and they killed it and made amazing Italian subs (mikes way of course) They all deserve raises, especially the chick slicing meat. If I were on the amazing race I would want her on my team. read more

Terrible. Ordered 3 sandwiches for in store pickup and 2 were wrong.. I entered special instructions for 2 and they were ignored. My wife and I do not like Mikes way BUT that is what we got. Time to find a location that trains the staff to read. read more

Ordered Two sandwiches, a number 9 and a number 13. Made it very clear I wanted one with NO MAYO and I watched them clean the knife of mayo from another customer's order on my bread!!! They had like 8 staff members behind the counter and none of them acted like they knew what to do. Was asked 4 times if we paid... literally just tried to make whatever they wanted and give it to me as my sandwich read more

No issues during my brief visit. I stopped in to grab three sandwiches and was through the line (even with four people ahead of me) in no time. Everything was correct and my turkey and provolone was quite good. Give the wheat bread a try, better than the plain old sub roll in my opinion! read more

Almost a perfect sanitation score (101), quick/brilliant staff, delicious product. Jersey Mikes uses great meats in their sandwiches which are sliced upon order. Leagues above subway, Jersey Mikes holds to the traditional sub route: big, tasty, and fresh. This particular Jersey Mikes is the best one available in Concord, no doubt. read more

Ordered ahead. Email said 1:14 which is expected during lunch time. However, I've been standing here for 15 minutes waiting!!! And no one has bothered to ask me what my order is. Very disappointed. They are always slow. read more

My son and I had a very unpleasant experience at a Jersey Mike's in Concord last weekend. I wrote to JM's customer service, but have yet to hear back. Which irritates me a bit, needless to say. Finding foods my son will eat is a constant challenge, and people who screw with my ability to feed him go straight to my shit list. That said, let me say again that our local JM's is nothing short of awesome. Love them! Here is what I sent customer service, via email: I frequent the Jersey Mike's in my area several times a week, and I always order the same thing for my son. A mini turkey and swiss, on white, lightly grilled (just enough to melt the cheese). I have never had issue with this order, either at my home location or when travelling. Until today, that is. I visited the Jersey Mike's at Afton Ridge in Concord, NC today, and ordered the same thing. The employee behind the counter refused. I asked for the manager, and he refused. When I said "of course you can grill his sandwich, there is a grill right there", he became rude and dismissive. He said he would not/could not because he would lose his franchise. My general opinion is that he was lying, as why would the store be equipped with a grill if not to grill the food offered for sale? I am, however, not sharing my home location in case this absurd claim has any basis in fact. That said, I am appalled at the manager's rude and dismissive attitude. He was not apologetic or helpful in any way, and indeed seemed to go out of his way to frame my request as ridiculous. I will continue to patronize my home location, as they are the nicest and friendliest of people. I wish I felt comfortable enough to identify them for praise, but I do not. I will not step foot in the Jersey Mike's in Afton Ridge Shopping Center, in Concord, NC, ever again. Nor will I visit other locations, lest I be subjected to the same arbitrary absurdities. A bit of extra information: my son is 6, and is autistic. He wears red earmuffs to aid with sensory overload, and generally gives the clear impression of a child with special needs. He requires his food prepared the same way each time, or he refuses to eat. It is an hour later as I write this, and he is only now calming down enough to eat the alternate lunch I prepared for him. I am VERY disappointed in your company right now. Tricia Hicks read more

It is so good and the food there is bomb and I love your cooking thank you for everything

I'm a big Jersey Mike's Subs fan and this location is excellent. The staff is very friendly and always do a great job putting together subs quickly. read more

If you are not a frequent customer you better find out how to order or you will be made to feel you are nothing but a big bother to some of the staff! My mom and I came in on Feb. 9 at lunch time. If you order a hot sub you are suppose to tell them everything you want on sandwich before you see your sandwich and move to cashier. I didn't know this and the cashier was so rude! She rolled her eyes shaking her head as she walked 5 steps to tell the grill person to put 2 items on my sandwich. I love jersey mikes subs! The bread is awesome and the ingredients are so fresh! Service like this is so disappointing. Maybe you did order like this the time I was here before, but you don't know me. I have severe short term memory loss due to disability. Would it kill you to show some kindness? The product is great but that cashier at Bayfield location is horrible. read more

Work til 8 a couple nights a week. The past three weeks I have stopped there and I couldn't get food. Three weeks ago they ran out of bread, week two sign in window was closed for technical problems and last week sign in window said closed due to power outage while the lights were on and staff was cleaning up. I have tried to call Lisa (owner) who seems never to be there and left message without a return call Every week I get same order 3 giant steaks and spend over $35. Not sure what goes on before 8pm, but don't waste your time driving out after 8. read more

Jersey Mike's Subs - Sandwiches Near Me - Concord, North Carolina

Good food but think kids run the place. Tried to tell them their chips were expired - like June/July 2017 and was told to wait until their line went down. read more

Drive to Copperfield instead. Owners here are no good. Staff at Copperfield location build a great sandwich.

You've really got to be a gigantic, spiritually motivated porkafied fanatic to frequent this joint. As you open the doors to the place, pork bombs explode all over you. Your left with the scent of southern, cured and fried porkiness in your clothes for hours. Did I mention that I'm not of fan... Well I'm Not but I'm prayerful that many have been motivated to visit Jersey Mike's. The location is uber clean and the service is on par. Thanks! ... but no thanks for me. read more

always fresh, always delish! Service is friendly and welcoming. Each service person can answer any question. we are always happy with our food. The sandwiches are very reminiscent of how they do subs up north, so Jersey Mike knows their stuff! read more

I love Jersey Mike's and these amy be consistently the best sandwiches I've had from Jersey Mike's. Also, the lady that works at lunchtime is so sweet and helpful. I look forward to seeing her when I get my delicious sandwich. read more

This is another one of my favorite lunch places. I usually have Regular 13 (The Original Italian) or the Regular 43 (Chipotle Cheese Steak). Both are fantastic! Lisa, the owner, greets me by name, and adds a dash of a barista feel to the place. The bread is always fresh, too. read more

Always good and the staff is friendly. I love the cherry pepper relish and always get it on my Roast beef sub. The roast beef is cooked to perfection and the bread is always fresh. I eat here at least once a week. You can't go wrong eating here. read more