Hate giving bad reviews, but this place consistently gives poor customer service and performance. We avoid going here majority of the time because it's rarely a good experience. Regardless of mobile order or in person, you're going to wait. When you walk in you can tell they're avoiding eye contact and would prefer if you about faced and just left. You are never greeted and personally just feel like I'm bothering them by eating there. We love Jersey mikes and the food, but don't go as often because of the staff and awful vibes. Probably missing out on a lot of business because of this. I'm a very sympathetic person, I understand there are many factors that play into a workers day, but this is an every time thing when we visit. read more

Ordered extra meat and did not get it! Tired of this store! I will not order from this store again! I dislike it when you pay for extra and never get it!!! Posting another pic of today's rip read more

Jersey Mike's Subs - Ham/#3 Ham and Provolone giant sub. DID NOT GET THE EXTRA MEAT! Enough of this store! - Fast Food Near Me - Fountain, Colorado

Been in this store multiple times and other stores in the area and different states. However this evening the guy who was checking us out was rude and argumentative. He checked us out before our sandwiches were done. But before I got done, our sandwiches were wrapped and being put in a bag. That was fine but I was never asked what I wanted on my sandwiches! I asked why my sandwiches were done when I didn't tell them what I wanted on it. He told me you tell them at the guy at the meat counter what you want. I told him no, I always get asked when they make it. He kept telling me I was wrong. Then I get home, call because there was nothing on my sandwiches other than meat and cheese, no lettuce, no tomato, no onion, no oil or vinegar, no Mayo, no pickles, no oregano, no banana peppers, no jalapeños, no cherry pepper relish.. absolutely NOTHING!! I asked for a manager, some guy who answered said there isn't one on duty. Asked when there will be one, he replied 7-3, asked if that was tomorrow and he said no actually Friday. But there was a line leader on duty that can refund money. I don't want a refund, I want the manager to know that there employees were crappy to costumers. Very argumentative and when they answered the phone, someone in the back ground screamed into the phone. Yes, I ordered grilled sandwiches but do want all the vegetables too. The crew working were too busy talking about other customers and how much money ($90) they spend there and some kid named Shawn who watches "midget wrestling." They never once asked what we wanted except for the initial order of sandwich size, bread, and number of sandwich wanted. They were busy and making orders also to go but they never let us know they were working on our food. We were the only people in the restaurant at this time. I will be calling tomorrow and the next day to speak to a manager because this idiotic behavior is unacceptable in any establishment. I even gave a tip and afterwards I completely regret it. If they would work on peoples orders instead of talking about how much customers spend there and people watching midget wrestling, maybe they could get peoples food done the way they want it. I'm highly pissed at the customer service of these boys. One was a young man with a fro and a young man who is a tall white boy with glasses (I do believe). He is the one that told me I was wrong. This experience has ruined any chances of me returning. However, I do feel that the management needs to know how their employees are behaving when no one is there to watch them. There should always be a manager on duty, period. read more

Great first impression! Walked in and was greeted by the staff, they immediately took my order for a regular Italian on rosemary and Parmesan cheese bread. Nothing fancy, and overall it was a great sandwich. Meat was sliced in front of me, condiments were fresh, and I was in and out in less than 10 minutes. First time having Jersey Mike's, I'll go bagel and try other sandwiches. read more

Jersey Mike's Subs - #13 The Original Italian - Fast Food Near Me - Fountain, Colorado

Don't tip ahead of time. Went in for two sandwiches. I was the only person in line. There were four employees behind the counter. The gentleman who I assume was the manager because he was helping two other employees could not speak to me in regular English. Everything was slang out of his mouth, you don't have to say yes ma'am, but it's not professional to say Bro and Man to every customer. Maybe young kids but adults don't want you to talk we're friends we want customer service. Anyways, I order the two sandwiches and after about eight minutes, my hot sandwich comes out. I wait about three minutes. Notice three of the employees are just standing there and no one is making a sandwich and I ask about my cold sandwich. Which they have apparently forgot about meanwhile they have only taken one order after mine. They eventually finished my sandwich and no apology no bag of chips or cookie or something to say they cared. read more

Awful service. It was clear there was no manager/shift lead present, the employees were drowning in online orders and could not complete orders for guests in the restaurant. Multiple guests left before ever getting their food, while those of us who were asked to pay ahead of time were stuck waiting. Over an hour for two sandwiches, one of which they had to be reminded to make after the first 45 minutes of waiting. read more

Extremely slow service. Seems to be no system and no sense of urgency. Was there over 20 mins, ended up leaving without food.

Their sandwiches are the best! You can preorder your food just the way you want it. They don't haggle with you and tell you you have to have it their way not yours! They listen and read the online orders correctly. I order from this place quite often! The Jersey Mike's we go to are located in El Paso Texas! read more

A lot of these reviews complain about time of their food being ready for either in store or online orders but I don't think they take doordash or mobile order apps into consideration cause those have time lines too. I went in today and ordered 2 subs and sat and waited because I saw they were making a lot of subs that were probably doordash or online orders. Even with being busy it wasn't that long and the food was fantastic I always get the big chicken kahuna and it always tastes well. And for cleanliness I didn't see an issue in the dining area or the bathroom. I'll definitely be back I love Jersey Mike's! read more

I haven't been to a Jersey Mike's in over 2 years & as a last minute dinner choice, we decided to try out this location. I entered & there was a family of 5 ahead of me who placed their orders & right before beginning their sandwiches the gentleman went ahead & wrote my order down. I ordered 2 Giant #13 Original Italian subs. The gentleman who took my order sliced all the meats/cheese & moved our subs right down the line. I had mine Mike's Way without tomatoes. My other sandwich was a tad more detailed with mayonnaise, cherry pepper relish & then I asked for the lettuce and tomato to be placed on the side. Without missing a beat the gentleman dressing our sandwiches was finished, everything wrapped/packaged very nicely & placed in a large paper bag. The service was expeditious, staff was friendly & I get I had their undivided attention. Once we arrived home, my husband commented on how well put together & heavy the subs were. The taste was on point across the board & we'll definitely be back. This was really one of the only times in recent history that the service & quality of food actually equaled the price. Well done!!! read more

Jersey Mike's Subs - ##13 The Original Italian - Fast Food Near Me - Fountain, Colorado

I have ordered from the online app two times from this location and my order is never done on the time frame given. They don't acknowledge you when walking in and while the store is slow it still takes 30 mins to get your order. I'm talking just cold subs. I have seen how Jersey mikes should operate and this location is not it. Hopefully they see this post and try to improve. read more

Does not have good healthy practices while preparing your food. Not leadership amongst the employees, service is very slow. The food quality is bad. The grill cook is not very good, the sandwich's are just sloppy and thrown together. read more

I truly can not believe the experience we had at this location today. There were 3 people in line ahead of us and we saw about 4 online orders, so we expected to wait a bit. We ended up waiting 45 minutes to end up having to correct them on our order. I was previously a manager at jersey mikes in a different state before and if we ran out store like this that would be unacceptable. There was also an employee complaining about a rude customer on the phone- it was overall just a truly horrible experience. read more

We went yesterday and the facility was dirty (including all of the tables, floor, and counters). It grossed me out and we won't be back.

Jersey mikes is usually one of my family's go-to lunch spots. Today I placed an online pick up order for 12:15, and I arrived 5 minutes early. I was not even approached about my pick up order until 12:35. When they asked for my name on the order, it had been sitting behind the counter, completed, the entire time I was there. Once I got home and we opened our sandwiches, (buffalo chicken and philly cheese steak) they were both completely soggy and cold. I wouldn't write this review if I had gotten there, the staff was behind, and made my subs right then and I just needed to wait a bit. I'm writing this because they were done the entire time, and by the time I could finally eat, I didn't want it. read more

Jersey Mike's Subs - Fast Food Near Me - Fountain, Colorado

These guys make a pretty decent sub for a reasonable price. I like the Original Italian (Provolone, ham, prosciuttini, cappacuolo, salami and pepperoni) Jersey-style Italian sub served "Mike's Way" with onions, lettuce, tomatoes, olive oil blend, red wine vinegar and oregano then add chili pepper relish (CPR) slathered all over the roll. Probably my favorite lunch stop in the area. Plus if you eat in they will usually come around to your table and hook you up with some money saving coupons for your next visit. read more

This was one of the worst fast food experiences I have ever had. This location does not even deserve one star. I came in early today and was greeted to a long wait, which I don't mind I understand that the lunch rush gets busy. My problem is with the fact that there were 4 employees on this shift and only 2 of them were helping customers, one of which I know was a manager thanks to one of the employees telling me. I don't know if they were on their breaks or just goofing around in the back, but based off of the annoyed looks of their coworkers it was not hard to tell that they were not doing their jobs. Thankfully I got my food in time to get back to work, but I am severely disappointed by the lack of team effort and support by these two other employees. I would like to shout out the two that did help me, Alisson and Nathan. They showed me excellent customer service despite their handicaps of a lack help. If I ever return to this location I hope to see an improvement in the way that this store treats its employees by providing them with the proper tools (responsible employees) so that they are successful and do not have to struggle with a Thursday morning lunch rush. read more

They make the best cold and grilled subs. The service is great and great ambiance. For those active duty military, retired military and veterans get a 5% discount with proper ID and in uniform. read more

Keep up the good work Jersey Mike's team. I understand y'all are short staffed during the Covid quarantine. But you all are still kicking butt. I was just in there and y'all were pushing out subs really quick. Lots of them!! Sucks that some ppl are just sooo impatient to get a sandwich and are rude to your staff. Ps. To the guy wearing a red and black anime hat that was standing there being rude. Then canceling your order and leaving only to return back in to yell. You are pathetic. read more

Best sandwich every time we go, always fresh and the way we like it. Usually get # 7 or # 13. Great job guys , so glad to have you in Fountain . read more

Can I give this zero stars? Myself and my husband got the WORST case of food poisoning we've ever had after eating here, and their food tastes disgusting....I thought I was going to die. I would recommend that you never, ever eat this food. I found out , after all this , that apparently there are many, many others experiencing this very same thing, not only on Colorado, but all jersey mikes, across the globe. They are obviously getting e-coli inflected food, or have horrible unhealthy practices . I may never eat mushrooms, nor chicken again..I am worried about anyone who orders from this establishment. read more

Went in early on a Saturday morning and there was inappropriate music playing with expletives every other word, sandwich was slopped together and not cut evenly. Won't return to this specific shop. Poor customer service! read more

Seth is a super great awesome amazing human being. Great service great, personality, and made the best sub I have ever had!!! The Fountain location is the best location. Will definitely be back! read more

I am so impressed with their gluten free protocols to prevent cross contamination. They wiped down the entire line, meat and cheese slicer included. All staff changed gloves, put my food on a protective tray, used separate veggie bins, clean knife, etc. As someone with celiac, this is HUGE for me to be able to enjoy a meal out once in a while. I am a former jersey girl who was really missing subs. GF bread comes in regular and giant sub size. Only $2 up charge for GF bread. Thank you!! read more

This is literally the worst Jersey Mikes I've been too. I just moved here and since moving here I ordered 3 times and every time our order was wrong. The last time I went it also smelled really bad! I don't like to complain but by the 3rd time I was like I'll just call and let them know so it can help them be better for other costumers in the future (wasn't going to say who I was because I don't want free stuff) but they wouldn't let me speak to a manager. I now refuse to go to this store which is a bummer because Jersey Mikes is my favorite when made right. read more

It was my first and only time eating at this place. For the price of the sandwiches I wasn't impressed with them. I had the Italian Sub. The sandwiches look a lot better than they taste. It was completely my fault for going to this place at lunch hour. Can't hold it against them that they were completely swamped. read more

I received a Flyer in the mail from you. $3.99 Special Advertisement for Sandwich, soda And a Cookie.... Went in the store to get 4 Orders for My Grands and was told that I needed ID because it was only for teachers and students... Your ad DID Not ask for I'd... Your attention stood there after I stood there also Hoping that maybe He Could Switch This Experience Around, Maybe Switching Me To the other Coupons I had on Me For Jersey Mike's... No... I Said Thank You and Good Bye and left...We Went To Your New Competition Tha it just open up.... I wanted to post this because My Family Encouraged Me Due To the false advertising. read more

Food review: First time at this location. I had the tuna wrap, my son had the chicken parm, my daughter and husband had the club. The tuna wrap was delicious, fresh tuna and veggies... yum!! According to my daughter, her club was just OK, hard bread and flavorless, paper thin cheese. Minus one star. Staff review: I'm not sure if all the staff is like this but, beware! Know exactly what you want before you get there. If not, you will be yelled at and condescended. When I ordered my wrap the girl asked me what flavor wrap I wanted in a very low voice, mind you, the grill was going in the back, the employees were talking to each other behind the counter... I asked her politey to repeat herself. She then proceed to yell out to me in a rude and disrespectful manner all of the wrap flavors... uncalled for!! When she rang us up she was rude and gave us an attitude when we asked where the cookies were located for the kids meal. Minus one star. Tips: Military discount. Kids eat free on Sundays. Rewards card for racking up points for free subs. Overall: Good, fresh subs. Rude employee. read more

Jersey Mike's Subs - Tuna on tomato basil wrap - Fast Food Near Me - Fountain, Colorado

Subs are a very difficult food to make everyone happy. Jersey Mike's has their own way of doing things, and they aren't like a Subway, or Jimmy Johns, especially with the lack of topping options. No black olives, green peppers, spinach, jalapeños, etc. I wasn't given an option for for choice of bread type, but I overheard someone else order after me say they wanted rosemary bread, once I heard that I immediately asked for it. That one change actually made it my only good Jersey Mike's experience. I mostly only show up for the free sub offer coupons, as it's very pricey for a sub by itself. They will not give receipts when you pay in cash, and give excuses that they don't print out when using cash. read more

Jersey Mikes is one of my favorites places to eat. I went in to this one at 8:45 pm - they close at 9pm. I asked what time they close because I was going to ask if it was easier for them to make a cold or hot sandwich in case they had already cleaned the grill (they had not because it still had some meat on it). One worker said "we closed about 5 minutes ago because we have to dismantle stuff" the other worker looked at with a look like that is not okay! So either way I didn't get to order because they said they were closed. Pretty disappointing. read more

Worst experience ever. Ordered 3 sandwiches- #3, #13 and a #26 chicken BACON ranch. Asked to add bacon to the #3 the girl looked around came back and said "we're out of bacon". So I'm thinking we just ordered a sandwich that comes with bacon....maybe they are cooking some just for that sandwich. I pay for all 3 sandwiches and wait. Guy brings the #26 to me so I ask is the bacon on that chicken BACON ranch sandwich??? "Oh uh no we're out of bacon". Excuse me don't you think that someone should have said that there was no bacon when we placed the order????!!!! So I tell him we don't want it since it's missing the best part!! Then he walks away. I stand at the counter to get a refund and none of the 4 employees say anything to me! After several minutes of being ignored one of the ladies say hi and I said I need a refund for the sandwich that we don't want due to the missing ingredient. She walks off and gets another lady who says NOTHING to me just refunds the money and walks away! Terrible management. Will never go back. read more

I enjoy the food and the staff are friendly and fast. My only complaint is that every time we eat here it is freezing inside.

The crappiest service on the damn planet. The service sucked soooo bad. The lady cutting the meat was yelling at us as to what to order. I just wanted to tell her to calm down because we were standing right in front of her. She still didn't get my order right after all her wayyy too loud talking at me. The veggie guy sucked too. He had pink lettuce and smushy tomatoes. He asked what I wanted and I told him I wouldn't feed that crap to my dog. The cashier was not happy to be there. Just as hateful and rude as can be. Constantly rolling her eyes at the meat cutting lady and checking her phone. Don't even get me started on the drink station. White floating crap in the drain. I was just like damn..this place needs a manager! read more

I'm writing this review tonight because of the terrible service I received tonight. I ordered a chipotle philly cheese steak and your employee gave my cheese steak to another customer who started eating it. The employee called my name and I walked up to the front to pay and receive my order and the employee didn't have my order. The employee said he gave it to a couple that were eating at a table. I asked him why he did that and he just said he got confused and offered to make me another sub. How do call someone to give them their order and not have it in your hand to give them! Unfortunately, I did't have time to wait for another sub so I left. Your food is good but I will not be coming back because of this service. read more

My favorite place to eat subs... waaaayyyy better than subway. The roast beef is so yummy. The service is pretty good most of the time. We eat here often so we have a points card and we have earned at least 5 free sandwiches. It gets busy during lunch cause it's so close to ft carson. On an off day the bread can be a little harder than normal. We will keep coming back! read more

Will not be back. Chicken Parm tasted and looked like cafeteria food. Club sandwich was ok, but definitely not worth $9!! Service was as poor as the food quality. Bad experience!! read more

Unlike so many other poor reviews the service was a 5/5. However the value being a 1/5 really hurts. Food was only a 3/5. Their cold subs I saw being made look like they have an acceptable amount of goods. But at $8+ for a mediocre ~8 inch sub it better be fantastic. Got the chicken philly. It was simply alright. Was expecting firm bread, similar to jimmy Johns from the website pictures online. Sadly it is very very soft. It was quite mushy by the time I got it home. And their oil/vinegar they add to the cold subs I can only imagine would result in soggy sandwiches. Had it been $5-6 would've received a 4/5. But there are plenty of other much more reasonably priced places to go. As someone who never buys drinks/chips I can't even imagine spending $11+ to include these and make it a meal. read more

Jersey Mike's Subs - Chicken philly with lettuce/tomato. You can see how soft the bread actually is. - Fast Food Near Me - Fountain, Colorado

Meat quality is poor as you can see from the low budget blocks they're carving. Provolone is amazingly flavorless though delicate in texture. Mike's Way means the sub's come home freakishly WET so bring a towel. Pepper smash qr slush is authentic though, and they hide 3 types of mustard in the bottom shelf behind them as if loathe to offer it. Overall acceptable if not 3x what they're worth in cost. Bring your loan officer. read more

Love this place! We had them in California, and I was so glad to see that they are in Colorado too!!! Granted I have to drive a distance from Pueblo to Fountain for it, but it's so worth it. The staff here always seems friendly, even when they are super busy. And they are very willing to make your sub your way, for example I have to have my meat heated due to pregnancy and they gladly accommodate my order every time. read more

Went in today to get lunch and there was only one other person in the store ordering. 4 people behind the counter working while 3 of them were just standing there talking to the customer in front of me and 1 was cooking. I seriously stood there for nearly 5 minutes before I was even acknowledged. Once my order was taken, I wasn't even able to get my drink cups or pay until my sandwich was ready. With only 1 person in front of me and being ignored the entire time, I was not able to be out of the store for 15 minutes! The girl behind the counter the whole time complained how tired she was and didn't want to get up this morning. TERRIBLE service! read more